This book explores the ways in which local governments in England reacted to the UK government's austerity measures after the 2008 crash.

This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions.

In this book Jo Maybin draws on rare access to the inner-workings of England's Department of Health to explore what kinds of knowledge civil servants use when developing policy, how they use it and why.

This book raises fundamental concerns about this widely-celebrated tool for social development.

So this book is an ideal companion for enterprise IT or business architects in industry as well as for computer or management science students studying the field of enterprise architecture.

Combining knowledge and field experience, this book develops an analysis of institutional changes and organizational transformations based on the experience of the public procurement reforms carried out in sub-Saharan Africa.

This book presents an exploratory account of the origins and dynamics of cities.

This book discusses all the questions related to Kashmiri Pandits and their relation and current issues regarding their return to Kashmir.

First published in 1977. Routledge is an imprint of Taylor & Francis, an informa company.

This edition includes an introduction by Tom Butler-Bowdon that draws out lessons for managers and business leaders, and highlights the power of Sun Tzu's thinking in everyday life.