WO2009134945A3 - Service performance manager with obligation-bound service level agreements and patterns for mitigation and autoprotection - Google Patents

Service performance manager with obligation-bound service level agreements and patterns for mitigation and autoprotection Download PDF

Info

Publication number
WO2009134945A3
WO2009134945A3 PCT/US2009/042188 US2009042188W WO2009134945A3 WO 2009134945 A3 WO2009134945 A3 WO 2009134945A3 US 2009042188 W US2009042188 W US 2009042188W WO 2009134945 A3 WO2009134945 A3 WO 2009134945A3
Authority
WO
WIPO (PCT)
Prior art keywords
service
services
performance manager
service performance
level agreements
Prior art date
Application number
PCT/US2009/042188
Other languages
French (fr)
Other versions
WO2009134945A9 (en
WO2009134945A2 (en
Inventor
Thierry Schang
Arun L. Katkere
Asquith A. Bailey
Original Assignee
Tibco Software Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tibco Software Inc. filed Critical Tibco Software Inc.
Priority to CN200980125113.1A priority Critical patent/CN102089775B/en
Priority to RU2010148528/08A priority patent/RU2526711C2/en
Publication of WO2009134945A2 publication Critical patent/WO2009134945A2/en
Publication of WO2009134945A3 publication Critical patent/WO2009134945A3/en
Publication of WO2009134945A9 publication Critical patent/WO2009134945A9/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5003—Managing SLA; Interaction between SLA and QoS
    • H04L41/5009—Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5003—Managing SLA; Interaction between SLA and QoS
    • H04L41/5019—Ensuring fulfilment of SLA
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5003—Managing SLA; Interaction between SLA and QoS
    • H04L41/5019—Ensuring fulfilment of SLA
    • H04L41/5025—Ensuring fulfilment of SLA by proactively reacting to service quality change, e.g. by reconfiguration after service quality degradation or upgrade
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5003—Managing SLA; Interaction between SLA and QoS
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5003—Managing SLA; Interaction between SLA and QoS
    • H04L41/5006—Creating or negotiating SLA contracts, guarantees or penalties

Abstract

The disclosed Service Performance Manager is an enterprise software platform that monitors and proactively manages the health and performance of both individual and grouped services based on service level agreements, providing better visibility and control over individual and group services including, but not limited to, IT and business services. The Service Performance Manager predicts and solves potential customer- related issues before customers are aware of them, enabling an organization to meet quality of services objectives. Unlike other software platforms, the disclosed service performance manager automatically optimizes resources, services and service level agreements with finer granularity and precision, while remaining steadfastly vendor neutral, allowing the Service Performance Manager to manage many different applications and Service Oriented Architecture platforms simultaneously. The disclosed Service Performance Manager allows the user to monitor and manage the performance of individual or grouped services, and provides the visibility in service monitoring from both, technical and business perspectives.
PCT/US2009/042188 2008-04-29 2009-04-29 Service performance manager with obligation-bound service level agreements and patterns for mitigation and autoprotection WO2009134945A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CN200980125113.1A CN102089775B (en) 2008-04-29 2009-04-29 There is the service performance manager for alleviating restricted responsibility service-level agreement with automatic protection and pattern
RU2010148528/08A RU2526711C2 (en) 2008-04-29 2009-04-29 Service performance manager with obligation-bound service level agreements and patterns for mitigation and autoprotection

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US4893208P 2008-04-29 2008-04-29
US61/048,932 2008-04-29

Publications (3)

Publication Number Publication Date
WO2009134945A2 WO2009134945A2 (en) 2009-11-05
WO2009134945A3 true WO2009134945A3 (en) 2009-12-30
WO2009134945A9 WO2009134945A9 (en) 2010-02-18

Family

ID=41255782

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2009/042188 WO2009134945A2 (en) 2008-04-29 2009-04-29 Service performance manager with obligation-bound service level agreements and patterns for mitigation and autoprotection

Country Status (4)

Country Link
US (1) US20100083145A1 (en)
CN (1) CN102089775B (en)
RU (1) RU2526711C2 (en)
WO (1) WO2009134945A2 (en)

Families Citing this family (31)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8019860B2 (en) * 2008-12-22 2011-09-13 Sap Ag Service accounting method and apparatus for composite service
US9066141B2 (en) * 2009-01-21 2015-06-23 Juniper Networks, Inc. Resource allocation and modification using statistical analysis
US8305911B2 (en) * 2009-04-28 2012-11-06 Ca, Inc. System and method for identifying and managing service disruptions using network and systems data
US9424540B2 (en) * 2009-04-29 2016-08-23 International Business Machines Corporation Identifying service oriented architecture shared service opportunities
US20110035248A1 (en) * 2009-08-07 2011-02-10 Loic Juillard Distributed Service Platform Computing with a Guaranteed Quality of Service
US8181069B2 (en) * 2009-09-08 2012-05-15 International Business Machines Corporation Method and system for problem determination using probe collections and problem classification for the technical support services
US8489735B2 (en) * 2010-08-31 2013-07-16 Sap Ag Central cross-system PI monitoring dashboard
US9755985B1 (en) * 2010-09-28 2017-09-05 Amazon Technologies, Inc. Utilizing multiple algorithms in a distributed-service environment
US9542448B2 (en) 2010-11-03 2017-01-10 Software Ag Systems and/or methods for tailoring event processing in accordance with boundary conditions
US20130238389A1 (en) * 2010-11-22 2013-09-12 Nec Corporation Information processing device, an information processing method and an information processing method
US8818830B2 (en) * 2011-01-31 2014-08-26 Ansell Limited System and method for recommending corporate usage of personal protective equipment utilizing benchmark data
US8627311B2 (en) 2011-02-01 2014-01-07 Hewlett-Packard Development Company, L.P. Systems, methods, and apparatus to deploy software
US8527317B2 (en) * 2011-03-03 2013-09-03 International Business Machines Corporation Service level agreement work prioritization system
WO2013006157A1 (en) 2011-07-01 2013-01-10 Hewlett-Packard Development Company, L.P. Method of and system for managing computing resources
EP2737394A4 (en) 2011-07-31 2015-04-01 Hewlett Packard Development Co Incident handling
US9479448B2 (en) 2012-04-02 2016-10-25 Wipro Limited Methods for improved provisioning of information technology resources and devices thereof
US9489636B2 (en) 2012-04-18 2016-11-08 Tagasauris, Inc. Task-agnostic integration of human and machine intelligence
US9952909B2 (en) * 2012-06-20 2018-04-24 Paypal, Inc. Multiple service classes in a shared cloud
CN103457773B (en) * 2013-09-03 2016-12-07 无锡贝利珠计算机科技有限公司 A kind of method and device of terminal client experience management
RU2016130451A (en) * 2013-12-30 2018-02-07 Общество с ограниченной ответственностью "Мэйл.Ру" METHOD AND SYSTEM OF ASSISTANCE TO THE USER IN EMERGENCY COMPLETIONS OF THE SOFTWARE APPLICATION
CN104036067B (en) * 2014-05-10 2017-03-15 南京南瑞集团公司 A kind of hybrid simulation environment construction method for supporting big energy research
EP3207665B1 (en) * 2014-10-14 2018-10-10 Telefonaktiebolaget LM Ericsson (publ) Policies for analytics frameworks in telecommunication clouds
US9509574B2 (en) * 2015-04-03 2016-11-29 Illumio, Inc. End-to-end policy enforcement in the presence of a traffic midpoint device
CN104834562B (en) * 2015-04-30 2018-12-18 上海新储集成电路有限公司 A kind of operation method of isomeric data center and the data center
CN108886678B (en) * 2016-03-21 2020-03-10 华为技术有限公司 Message interaction method, device and system
US11042417B2 (en) * 2016-08-10 2021-06-22 Nec Corporation Method for managing computational resources of a data center using a single performance metric for management decisions
CN108628537A (en) * 2017-03-17 2018-10-09 北京嘀嘀无限科技发展有限公司 Monitoring data output method and device
US20180357581A1 (en) * 2017-06-08 2018-12-13 Hcl Technologies Limited Operation Risk Summary (ORS)
US10833960B1 (en) 2019-09-04 2020-11-10 International Business Machines Corporation SLA management in composite cloud solutions using blockchain
US20200167258A1 (en) * 2020-01-28 2020-05-28 Intel Corporation Resource allocation based on applicable service level agreement
EP4030366A1 (en) * 2021-01-14 2022-07-20 ABB Schweiz AG Method and system for automatic service level agreement conflict and accountability resolution

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5799317A (en) * 1995-11-08 1998-08-25 Mci Communications Corporation Data management system for a telecommunications signaling system 7(SS#7)
US20020174222A1 (en) * 2000-10-27 2002-11-21 Cox Earl D. Behavior experts in e-service management
US6556659B1 (en) * 1999-06-02 2003-04-29 Accenture Llp Service level management in a hybrid network architecture

Family Cites Families (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1190342A2 (en) * 1999-05-24 2002-03-27 Aprisma Management Technologies, Inc. Service level management
US6477665B1 (en) * 1999-08-31 2002-11-05 Accenture Llp System, method, and article of manufacture for environment services patterns in a netcentic environment
US6783746B1 (en) * 2000-12-12 2004-08-31 Ashland, Inc. Preparation of stable nanotube dispersions in liquids
WO2002089014A1 (en) * 2001-04-26 2002-11-07 Creekpath Systems, Inc. A system for global and local data resource management for service guarantees
US7660887B2 (en) * 2001-09-07 2010-02-09 Sun Microsystems, Inc. Systems and methods for providing dynamic quality of service for a distributed system
US20040153563A1 (en) * 2002-03-29 2004-08-05 Shay A. David Forward looking infrastructure re-provisioning
CN1323793C (en) * 2002-06-17 2007-07-04 现代综合金属株式会社 Device for preventing welding wire from tangling
AU2003901152A0 (en) * 2003-03-12 2003-03-27 Intotality Pty Ltd Network service management system and method
US7284054B2 (en) * 2003-04-11 2007-10-16 Sun Microsystems, Inc. Systems, methods, and articles of manufacture for aligning service containers
US7519725B2 (en) * 2003-05-23 2009-04-14 International Business Machines Corporation System and method for utilizing informed throttling to guarantee quality of service to I/O streams
US7558850B2 (en) * 2003-09-15 2009-07-07 International Business Machines Corporation Method for managing input/output (I/O) performance between host systems and storage volumes
US8346909B2 (en) * 2004-01-22 2013-01-01 International Business Machines Corporation Method for supporting transaction and parallel application workloads across multiple domains based on service level agreements
CA2584011A1 (en) * 2004-10-14 2006-04-27 Computer Aid, Inc. System and method for process automation and enforcement
RU2271571C1 (en) * 2005-03-21 2006-03-10 Владимир Иванович Палий Trading information-analytic system
US7640231B2 (en) * 2005-11-16 2009-12-29 International Business Machines Corporation Approach based on self-evolving models for performance guarantees in a shared storage system
US7467067B2 (en) * 2006-09-27 2008-12-16 Integrien Corporation Self-learning integrity management system and related methods
US20080103847A1 (en) * 2006-10-31 2008-05-01 Mehmet Sayal Data Prediction for business process metrics
US8140666B2 (en) * 2007-03-29 2012-03-20 International Business Machines Corporation Method and apparatus for network distribution and provisioning of applications across multiple domains
US20090180391A1 (en) * 2008-01-16 2009-07-16 Broadcom Corporation Network activity anomaly detection

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5799317A (en) * 1995-11-08 1998-08-25 Mci Communications Corporation Data management system for a telecommunications signaling system 7(SS#7)
US6556659B1 (en) * 1999-06-02 2003-04-29 Accenture Llp Service level management in a hybrid network architecture
US20020174222A1 (en) * 2000-10-27 2002-11-21 Cox Earl D. Behavior experts in e-service management

Also Published As

Publication number Publication date
WO2009134945A9 (en) 2010-02-18
RU2526711C2 (en) 2014-08-27
CN102089775A (en) 2011-06-08
RU2010148528A (en) 2012-06-10
WO2009134945A2 (en) 2009-11-05
US20100083145A1 (en) 2010-04-01
CN102089775B (en) 2016-06-08

Similar Documents

Publication Publication Date Title
WO2009134945A3 (en) Service performance manager with obligation-bound service level agreements and patterns for mitigation and autoprotection
Géczy et al. Cloudsourcing: managing cloud adoption
Stantchev Performance evaluation of cloud computing offerings
WO2009005577A3 (en) Autonomic control of a distributed computing system using dynamically assembled resource chains
EA201300143A1 (en) METHODS AND SYSTEMS FOR DYNAMIC REDISTRIBUTION OF SPECTRAL RESOURCES
WO2007051706A3 (en) Method and apparatus for capacity planning and resource availability notification on a hosted grid
WO2013009598A3 (en) Systems and methods for determining optional insurance coverages
US20150135084A1 (en) Cloud visualization and management systems and methods
WO2004081763A3 (en) Dynamic network resource brokering
WO2008039426A3 (en) Quality of service implementation for platform resources
WO2007062234A3 (en) Service structured application development architecture
CN106169121A (en) The seat layered approach of call center and system
Benslimane et al. Key challenges and opportunities in cloud computing and implications on service requirements: Evidence from a systematic literature review
Öster BGP
CN103430491B (en) For the system and method realized based on the session border gateway of cloud
WO2009114429A3 (en) Policies for session types
Foster Working together
Costa et al. Just in time clouds: Enabling highly-elastic public clouds over low scale amortized resources
La et al. A model of quality-in-use for service-based mobile ecosystem
Brust et al. Decision modeling for healthcare enterprise IT architecture utilizing cloud computing
Wadia et al. Portable autoscaler for managing multi-cloud elasticity
Yousif Cloud Computing-an IT paradigm changer.
Barone et al. Toward a flexible, environmentally conscious, on demand high performance computing service
Currie et al. Truesource: a true performance for hierarchical cloud monitoring
Bilsen et al. Study on Greening Cloud Computing and Electronic Communications Services and Networks

Legal Events

Date Code Title Description
WWE Wipo information: entry into national phase

Ref document number: 200980125113.1

Country of ref document: CN

121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 09739747

Country of ref document: EP

Kind code of ref document: A2

NENP Non-entry into the national phase

Ref country code: DE

WWE Wipo information: entry into national phase

Ref document number: 4388/KOLNP/2010

Country of ref document: IN

WWE Wipo information: entry into national phase

Ref document number: 2010148528

Country of ref document: RU

122 Ep: pct application non-entry in european phase

Ref document number: 09739747

Country of ref document: EP

Kind code of ref document: A2