Google Workspace Status Dashboard

Google Workspace Status Dashboard
Incidents
We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly.

This page provides status information on the services that are part of Google Workspace. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://workspace.google.com/. For incidents related to Google Analytics, visit the Google Ads Status Dashboard.

Available
Service information
Service disruption
Service outage

Incident affecting Google Workspace Support

Incident began at 2021-09-15 13:27 and ended at 2021-09-15 16:26 (times are in Coordinated Universal Time (UTC)).

Date	Time	Description
Sep 15, 2021	4:26 PM UTC	The issue with administrators being unable to create new cases has been resolved for all administrators. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Sep 15, 2021	4:14 PM UTC	Google Workspace Support service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. Newly created cases and the comments on the existing cases may experience delays and/or failures. Customers can use the the help button on the Admin Console for support.
Sep 15, 2021	3:42 PM UTC	Our team is continuing to investigate this issue. We will provide an update by Sep 15, 2021, 4:45 PM UTC with more information about this problem. Thank you for your patience. Newly created cases and the comments on the existing cases may experience delays and/or failures. Customers can use the the help button on the Admin Console for support.
Sep 15, 2021	3:30 PM UTC	Our team is continuing to investigate this issue. We will provide an update by Sep 15, 2021, 4:30 PM UTC with more information about this problem. Thank you for your patience. Newly created cases and the comments on the existing cases may experience delays and/or failures. Chat support remains available to customers via the Admin Console.
Sep 15, 2021	2:32 PM UTC	We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. Customers may experience failures in case creation and case comments. Chat support remains available to customers.

Times are listed in Coordinated Universal Time (UTC)