The present invention provides a system and method for assessing the status of work waiting for service in a work queue or a work pool. Work items are placed in the work queue or work pool and have a service time goal. The work items in the work queue or work pool are scanned and a required queue position...http://www.google.com.au/patents/US8094804?utm_source=gb-gplus-sharePatent US8094804 - Method and apparatus for assessing the status of work waiting for service
