Broad-based, systematic, individualized, interactive customer software support is provided through a two-way, voluntary automated exchange of information between a software agent installed on a customer's machine and a server machine via a wide area computer network, e.g., the Internet. Communication...http://www.google.com.au/patents/US6434532?utm_source=gb-gplus-sharePatent US6434532 - Interactive customer support for computer programs using network connection of user machine
