A system and method for providing an electronic chat session between at least one inquiring party and at least one agent includes an inquiring party data terminal through which an inquiring party requests an electronic chat session with a call center agent over a data flow path that the inquiring party...http://www.google.com.au/patents/US6330243?utm_source=gb-gplus-sharePatent US6330243 - System and method for providing an electronic chat session between a data terminal and an information provider at the request of an inquiring party input into the data terminal
