Managing the rate of delivering performance interventions, such as training sessions, to agents in a contact center, such as a call service center benefits the operations of the contact center. Managing this rate can include adjusting the number of performance interventions delivered in an increment...http://www.google.com.au/patents/US20040202309?utm_source=gb-gplus-sharePatent US20040202309 - Managing the rate of delivering performance interventions in a contact center
