A system and method provide for the processing and routing of incoming calls for a call center. The system is specially configured such that incoming calls are prioritized and placed in a virtual queue if it is determined that a live call attendant is not available. While in the queue, the system is...http://www.google.com.au/patents/US7110524?utm_source=gb-gplus-sharePatent US7110524 - Method and system for call queueing and customer application interaction
