A method and system for ranking possible causes of a component exhibiting a certain behavior is provided. In one embodiment, a troubleshooting system ranks candidate configuration parameters that may be causing a software application to exhibit an undesired behavior using support information relating...http://www.google.com.au/patents/US20060025962?utm_source=gb-gplus-sharePatent US20060025962 - Method and system for troubleshooting a misconfiguration of a computer system based on product support services information
