WO2012013832A1

WO2012013832A1 - System and method for compiling feedback, opinions or notifications from users over the signaling channels of fixed, mobile, voip and other telephony networks

Info

Publication number: WO2012013832A1
Application number: PCT/ES2010/070525
Authority: WO
Inventors: Carmelo Raimundo Fernandez Ruperez
Original assignee: Proyelia Innova, S.L.
Priority date: 2010-07-28
Filing date: 2010-07-28
Publication date: 2012-02-02

Abstract

System and method for compiling opinions or notifications over telephony network signaling channels, in which a group of users can express a preference, chosen from several options proposed, using terminals connected to a telephony network (fixed, mobile, VoIP and other telephony networks); in which there is a server connected to the telephony networks (fixed, mobile, VoIP) that assigns the user needing to compile the information (or receive notification) a set of telephone numbers as options for consultation or notification; in which the terminals of the users expressing an opinion (or giving notification) are connected to the telephony network (fixed, mobile, VoIP and other telephony networks); in which there is a server that receives the signals carrying the option chosen by the user consulted or asked, which processes, archives and communicates with another server, which processes, stores and provides the raw results to the user that initiates the process.

Description

DESCRIPTION System and Procedure for collecting feedback, opinion or notice of users through the signaling channels that fixed, mobile, VoIP and other telephone networks.

Object of the invention

The present invention relates to a system and method for collecting the opinion or notice of a number of people using the signaling channels of the telephone networks (fixed, mobile, VoIP and other telephone networks); whose purpose is to provide the user who needs to collect the feedback. the opinion or requires the notice of other users, the possibility of receiving the opinion or notice using said channels. the invention is usable, for example, in polls or voting of different types and with scope over a small or massive population of users required to give feedback, opinion or notice; as well as it can be used in local, national or international spheres; as marking systems for entering / leaving office personnel; as a remote control using the mobile; as a system of collecting user satisfaction by shops and in general any case in which it is necessary to collect feedback or opinion from a group of people. Background of the invention

Currently the ways that users have to receive feedback, opinion or notice through telephone terminals are mainly using systems based on short messaging (SMS) and vocal (person-person or person-machine conversation). These solutions are a cost for people who emit the feedback, opinion or warning, constituting a very strong barrier to use. There are other systems that do not penalize the user who issues feedback, opinions or warnings (such as controls in conference rooms), but they represent a strong cost for the user who wants to collect the feedback, vote or notice; In addition to having to possess the necessary infrastructure. In those cases the feedback is completely restricted to a specific place. All this limits the use of feedback, opinion or notice collection systems. Various patents are known in this regard: WO105856EP, WO40G0273DE, WO3026S8I8, WO003279DE, Εθ9301540 and P9701712. on different technical solutions that generate events from telephone signaling. Patents CU 101198114 (A), H04Q 007/00 and H04M 15/00 which are international patents (Europe and the United States) are especially significant because they are the closest patents to the technical solution presented here.

CN patent 101193114 (A) describes a system whose purpose is to use missed call signaling to activate a short messaging response mechanism. This system solves the need to return calls due to the inability of the receiver to pick up the telephone or generate an SMS due to its current context. In this way the user who receives the call is able to issue feedback to the user who initiates the call. The main difference with the system of this application is that it aims to enable users to issue feedback, opinion or notice using missed calls with their usual telephone terminals, and the receiving system ensures that the process remains in simple signaling between terminals With the CN patent 101198114 (A) it is necessary that the sender of feedback can receive SMS. Patent H04Q 007/00 uses sequels of lost calls to decipher messages from the sender of said calls. The difference with this request is that it is not intended to record missed calls; nor does it require that the sender of the message generate complicated sequences to issue said message; but the association with a feedback option, opinion or notice is made by calling a phone number at a time, so that the use is more generic and does not require special devices.

The HQ4M 15/00 patent makes a report based on signaling to identify numbers. The system of this application uses signaling as an information carrier and is not intended to determine free telephone numbers.

Therefore the present patent application differs from the previous ones since it proposes a System and a Procedure that provide the user who wants to collect feedback, opinion or notice a system that uses the mechanisms that he already has to collect said information (telephone terminal) , without limitation of space or momentum and in real time. For the user who issues feedback, opinion or notice, it means having the possibility of issuing said information using a mechanism that he already has (telephone terminal), without limitation of space or moment and in real time and also with the possibility of being free (in the case of the operators that do not charge for missed calls). Description of the invention

The System and Procedure for collecting opinion or notice through signaling channels of telephone networks (landline, mobile, VoIP and other; telephone networks) of this invention allows a user to collect opinion or notice from other users, allowing the latter to do so simply using any terminal hooked to any of the existing telephone networks (whether fixed, mobile, VoIP and other telephone networks). They will use the signaling channels of the telephone networks to carry the necessary information associated with the feedback, opinion or notice.

This allows the model to recapture the feedback, opinion or warning to be ubiquitous (it does not depend on the moment nf of the place) and also the information (feedback, opinion or notice) is collected in real time.

Therefore, the System and Procedure described in this patent application contains sufficient technical solutions to ensure that the opinion arrives reliably using the defined means and is collected and processed satisfactorily.

The procedure begins when a user who wants to collect feedback, opinion or receive notices, asks the Terminal (S2) ef service that allows said user to define a survey indicating the necessary parameters to register it,

In it, the user registers a survey: determines the start and end date of said survey, the number of options (N-opt) that he needs on which users vote, the geographical scope of voting and the number of responses expected. The Terminal (S2) communicates with the system (S1) (telephony server) to solidtarie N_ opt numbers in the geographic scope determined for the required dates. (S1) will assign you N_opt phone numbers (as many as options you have chosen) and for the time you have stipulated. (S2) delivers this information to the user as a summary with the data he has chosen plus the assigned phone numbers.

"Users who are going to give their opinion or advise" will use their terminals (T1, T2, T3 or T4) to dial the corresponding telephone number with the option they choose from the N_opt provided by the system. The system (S1) will receive the calls associated with a telephone number, collect the data of the signaling channel of said call and generate its own signal to notify af terminal that its vote has been received, after which it will cut the call: (S1 ) will control the network card to adjust the signaling bandwidth and response times at the telephone signaling level for each communication it receives depending on the load of channel requests the system receives. A queue scheme will be used in which channel establishment requests will be queued at "network level". The establishment request will be accepted, creating gray hairs in the order assigned by the server in a period of time not exceeding marked by the PSTN standards (Public switched telephone network) for the channel establishment. Once the channel has been established, (S1) can respond with the corresponding signaling, which may be "no signal", a "ring" or "pick up" signal - and then send a voice message. Finally, a "hang up" signal will be sent.

Then the server (S1) will process the opinion received, obtaining the voter's data from the received signaling (for example in the telephone number that indicates an option) and add it to the database system associating it with a voting option . The system (S2) is notified or solicitous data and updates its "service reports".

The data collected in said service report are:

● Telephone number of the sender and the called telephone number.

● Timestamp (time and date of occurrence of the event) of the call.

● Duration of the call.

As a result of the process, the "user who wants to collect the opinion or notice" obtains a personal space in the service where they can consult a personalized report based on the "Service Report". The processing of this personalized report, either in (S2), or with the user's own means, allows multiple feedback data to be extracted, for example:

o Unique votes for a survey

o Temporary voting diagrams

ϋ Geographic dispersion of feedback

o Type of sophíritatío service associated with a number

o Type of notice required by client issuing notice.

or Etc.

The "user who wishes to collect feedback, opinion or notice" can access whenever he deems appropriate and as many times as he wishes to said personalized report. Brief description of fas drawings Figure 1 shows a scheme representing the different actors involved in the invention.

Description of a practical embodiment of the invention

The present descriptive example consists of a particular case where the opinion of the users about user attention in a shopping center is collected.

In this example, as seen in Figure 1, the system (S1) consists of a web page that can be accessed by any user, e) user terminal (T1) consists of a personal mobile phone, which is connected to a mobile telephone network (W1); also the telephony server (S2) is connected to the mobile telephone network.

Before the reception of the opinion can begin, the sponsoring user (who wishes to collect said opinion) must register a survey in the service (S1), indicating the start and end date of the service (for example one month from the current date), number of options you want to present (3 options; well, regular, mai), number of answers you expect (10,000) and the country where you will run the survey (Spain). The system (S1) consults the number availability to the server (S2), which assigns the 3 telephone numbers (N1, N2, N3) of Spain for a period of one month.

The sponsoring user places a sign at the exits of the mall requesting the assessment of the attention received by the clients in the center and scoring it; "Indicate your degree of satisfaction with the attention received free of charge by marketing the numbers: 'good: N1', 'regular: N2', 'bad: N3'.

The mall lenses will respond voluntarily to the survey by dialing one of the numbers on their telephone terminal (T1).

The system (S1) will receive the call signaling through the telephony network (W1), (S1) will add the request for the establishment of Canai at the network level to the request queue. (S1) will control the network card to adjust the signaling bandwidth to 6kbbs. After accepting (or denying) Canai in the previous requests, will accept the establishment request, creating channel. Once the channel is established, (S1) will respond with the corresponding signaling with a "ring" signal, the time indicated by the sponsoring user, depending on what he considers necessary for the teeth of the shopping center. Finally, a "hang up" signal will be sent.

(51) will process the serial by relating it to the corresponding option and pointing the call data to the opinion in the database. It will then communicate the result of the process to the server (S2). The sponsoring user may consult the results on the server (S2) by accessing the survey at any time.

At the end of the hiring period, the system closes the survey and issues a report that flees the sponsor user via email.

Claims

CLAIMS 1. System and Procedure for collecting opinion or notice through signaling channels of fixed, mobile, VoIP and other telephone networks; of those that allow users to collect feedback, opinions or notices through the signaling channels using terminals (telephones or other terminals) connected to telephone networks, whether fixed, mobile, VoIP and other telephone networks; characterized in that the Terminal (S2) is connected to the Internet and in turn is connected (or coincides with) a Terminal (S1) [Telephone Server] through a simple network connection (Ll) characterized in that (S1) controls the card network to control bandwidth and channel establishment acceptance time; or is it any other device capable of receiving calls such as a GSM card, a modem, frame relay devices, etc. ; and this terminal (S1) is in turn connected to a Terminal (S3) [time server], through a TCP / IP network, to obtain reliable time markings; and also connected to telephone networks of different types (fixed, mobile or VoIP) to receive the telephone signaling associated with a set of telephone numbers that have been pre-assigned for the service and that will carry the feedback, opinion or notice of the user terminals that send the feedback, opinion or notice.

2. Channel establishment and bandwidth acceptance control procedure thereof characterized in that the Server (S1) controls the queuing of the channel establishment requests on the Network-level network card of the OSI protocol, controlling the Acceptance moment of channel establishment and bandwidth.

3. System according to claim (1) characterized in that the feedback, opinion or warning information arrives through the signaling channel of the call made from a terminal connected to the telephony, landline, mobile, VoIP and other telephone networks.

4. Service activation procedure characterized by understanding the steps of:

to. Sign up for the service by requesting it to the Terminal (S2).

b. Set up a survey indicating

i. Time frame: start / end

ii. Number of voting options

iii. Number of expected votes

iv. Country or countries 5. Voting or warning procedure according to claim (2) characterized by voting using a terminal connected to telephone networks and communicating the opinion information through the signaling channels that is managed by the telephone server ( S1). 6. Procedure for accessing the results according to claim (3) characterized by synchronization of opinions or notices between the two servers (S1-S2) to keep said information updated in real time for the user generating the survey.