WO2008084406A3 - System and method for providing virtual customer service - Google Patents

System and method for providing virtual customer service Download PDF

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Publication number
WO2008084406A3
WO2008084406A3 PCT/IB2008/000669 IB2008000669W WO2008084406A3 WO 2008084406 A3 WO2008084406 A3 WO 2008084406A3 IB 2008000669 W IB2008000669 W IB 2008000669W WO 2008084406 A3 WO2008084406 A3 WO 2008084406A3
Authority
WO
WIPO (PCT)
Prior art keywords
customer service
providing virtual
virtual customer
consumers
multimedia service
Prior art date
Application number
PCT/IB2008/000669
Other languages
French (fr)
Other versions
WO2008084406A2 (en
Inventor
Steed Aster Ferns
William Joseph Barr
Original Assignee
Canadian Business Television
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Canadian Business Television filed Critical Canadian Business Television
Publication of WO2008084406A2 publication Critical patent/WO2008084406A2/en
Publication of WO2008084406A3 publication Critical patent/WO2008084406A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Abstract

A plurality of multimedia service tools are configured to concurrently conduct a plurality of separate interactive information sessions with a plurality of consumers of retail products. Each of the interactive information sessions includes a portion during which two-way audio and visual communication is selectively initiated with a live attendant. The live attendant answers questions of the consumers and provides information related to the retail products via the multimedia service tools.
PCT/IB2008/000669 2007-01-12 2008-01-14 System and method for providing virtual customer service WO2008084406A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US88019107P 2007-01-12 2007-01-12
US60/880,191 2007-01-12

Publications (2)

Publication Number Publication Date
WO2008084406A2 WO2008084406A2 (en) 2008-07-17
WO2008084406A3 true WO2008084406A3 (en) 2011-04-21

Family

ID=39609121

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2008/000669 WO2008084406A2 (en) 2007-01-12 2008-01-14 System and method for providing virtual customer service

Country Status (1)

Country Link
WO (1) WO2008084406A2 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11049344B2 (en) 2012-07-26 2021-06-29 John C. S. Koo Dual-mode commercial messaging systems
US10395290B1 (en) 2015-11-10 2019-08-27 John C. S. Koo Location-based remote customer service
US10366395B2 (en) 2014-04-11 2019-07-30 Infocus Corporation Interactive and custom-support kiosk, methods and system
US10873723B2 (en) 2017-03-23 2020-12-22 Adam GOTTLIEB System and method for facilitating consumer engagement through a video communication network

Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5663746A (en) * 1995-01-20 1997-09-02 Miller/Zell, Inc. Interactive information kiosk assembly
WO2001067214A2 (en) * 2000-03-03 2001-09-13 Merinta, Inc. System and method for tracking user interaction with a graphical user interface
US20020059378A1 (en) * 2000-08-18 2002-05-16 Shakeel Mustafa System and method for providing on-line assistance through the use of interactive data, voice and video information
US20020124271A1 (en) * 2001-01-31 2002-09-05 Herrmann R. Scott Interactive media terminal
US20030046186A1 (en) * 1992-03-20 2003-03-06 Stephen C. Wren System for marketing goods and services utilizing computerized central and remote facilities
US6837436B2 (en) * 1996-09-05 2005-01-04 Symbol Technologies, Inc. Consumer interactive shopping system
US20060059047A1 (en) * 2004-09-14 2006-03-16 Gaetano Cardone System and method for providing electronic media
WO2006029122A2 (en) * 2004-09-08 2006-03-16 Speechgear, Inc. Consumer information kiosk
US20070138268A1 (en) * 2005-10-03 2007-06-21 Tuchman Kenneth D Virtual Retail Assistant

Patent Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030046186A1 (en) * 1992-03-20 2003-03-06 Stephen C. Wren System for marketing goods and services utilizing computerized central and remote facilities
US5663746A (en) * 1995-01-20 1997-09-02 Miller/Zell, Inc. Interactive information kiosk assembly
US6837436B2 (en) * 1996-09-05 2005-01-04 Symbol Technologies, Inc. Consumer interactive shopping system
WO2001067214A2 (en) * 2000-03-03 2001-09-13 Merinta, Inc. System and method for tracking user interaction with a graphical user interface
US20020059378A1 (en) * 2000-08-18 2002-05-16 Shakeel Mustafa System and method for providing on-line assistance through the use of interactive data, voice and video information
US20020124271A1 (en) * 2001-01-31 2002-09-05 Herrmann R. Scott Interactive media terminal
WO2006029122A2 (en) * 2004-09-08 2006-03-16 Speechgear, Inc. Consumer information kiosk
US20060059047A1 (en) * 2004-09-14 2006-03-16 Gaetano Cardone System and method for providing electronic media
US20070138268A1 (en) * 2005-10-03 2007-06-21 Tuchman Kenneth D Virtual Retail Assistant

Also Published As

Publication number Publication date
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