WO2008042717A3 - Systems and methods for monitoring information corresponding to communication sessions - Google Patents

Systems and methods for monitoring information corresponding to communication sessions Download PDF

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Publication number
WO2008042717A3
WO2008042717A3 PCT/US2007/079759 US2007079759W WO2008042717A3 WO 2008042717 A3 WO2008042717 A3 WO 2008042717A3 US 2007079759 W US2007079759 W US 2007079759W WO 2008042717 A3 WO2008042717 A3 WO 2008042717A3
Authority
WO
WIPO (PCT)
Prior art keywords
information corresponding
information
systems
methods
communication sessions
Prior art date
Application number
PCT/US2007/079759
Other languages
French (fr)
Other versions
WO2008042717A2 (en
Inventor
Marc Calahan
Lynn Richard Akers
Original Assignee
Verint Systems Inc
Marc Calahan
Lynn Richard Akers
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Verint Systems Inc, Marc Calahan, Lynn Richard Akers filed Critical Verint Systems Inc
Priority to CA2600579A priority Critical patent/CA2600579C/en
Publication of WO2008042717A2 publication Critical patent/WO2008042717A2/en
Publication of WO2008042717A3 publication Critical patent/WO2008042717A3/en

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
    • H04L43/0817—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking functioning
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems

Abstract

Systems and methods for monitoring information corresponding to communication sessions are provided. A representative method includes: receiving information corresponding to the communication session; storing the information in long term storage; extracting a first portion of the information from the long term storage; populating a database with the first portion of the information such that the portion of the information is stored in the database in addition to being stored in the long term storage; determining that additional information corresponding to the communication session is required for use; and extracting an additional portion of the information from the long term storage.
PCT/US2007/079759 2006-09-29 2007-09-27 Systems and methods for monitoring information corresponding to communication sessions WO2008042717A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA2600579A CA2600579C (en) 2006-09-29 2007-09-28 Systems and methods for monitoring information corresponding to communication sessions

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/540,785 US7920482B2 (en) 2006-09-29 2006-09-29 Systems and methods for monitoring information corresponding to communication sessions
US11/540,785 2006-09-29

Publications (2)

Publication Number Publication Date
WO2008042717A2 WO2008042717A2 (en) 2008-04-10
WO2008042717A3 true WO2008042717A3 (en) 2009-02-19

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/079759 WO2008042717A2 (en) 2006-09-29 2007-09-27 Systems and methods for monitoring information corresponding to communication sessions

Country Status (2)

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US (1) US7920482B2 (en)
WO (1) WO2008042717A2 (en)

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