WO2007139963A3 - Computer hardware and software diagnostic and report system - Google Patents

Computer hardware and software diagnostic and report system Download PDF

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Publication number
WO2007139963A3
WO2007139963A3 PCT/US2007/012538 US2007012538W WO2007139963A3 WO 2007139963 A3 WO2007139963 A3 WO 2007139963A3 US 2007012538 W US2007012538 W US 2007012538W WO 2007139963 A3 WO2007139963 A3 WO 2007139963A3
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WO
WIPO (PCT)
Prior art keywords
user
agent application
expert system
system library
discovered
Prior art date
Application number
PCT/US2007/012538
Other languages
French (fr)
Other versions
WO2007139963A2 (en
Inventor
Robert O Keith
Original Assignee
Maxsp Corp
Robert O Keith
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Maxsp Corp, Robert O Keith filed Critical Maxsp Corp
Publication of WO2007139963A2 publication Critical patent/WO2007139963A2/en
Publication of WO2007139963A3 publication Critical patent/WO2007139963A3/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06NCOMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00Computing arrangements using knowledge-based models
    • G06N5/04Inference or reasoning models

Abstract

The present invention tests computer systems for defects that are able to cause performance and functional problems. An agent application is first installed on a user's system. The agent application then retrieves problem data from the expert system library pertinent to the user's operating environment. The agent application tests the user's system for each problem description within a downloaded data structure from the expert system library. If a problem is discovered, a script attempts to remediate the problem and/or notifies the user, describing the issue. If an unknown problem arises, a feedback mechanism expands the expert system library by sending a notification that a problem was discovered. The feedback is then utilized to increase the total knowledge in the expert system library. Then when another user with a similar or the same setup is tested, the agent application will recognize the issue and will take the appropriate remedial actions.
PCT/US2007/012538 2006-05-24 2007-05-24 Computer hardware and software diagnostic and report system WO2007139963A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/440,563 2006-05-24
US11/440,563 US8234238B2 (en) 2005-03-04 2006-05-24 Computer hardware and software diagnostic and report system

Publications (2)

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WO2007139963A2 WO2007139963A2 (en) 2007-12-06
WO2007139963A3 true WO2007139963A3 (en) 2008-07-03

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PCT/US2007/012538 WO2007139963A2 (en) 2006-05-24 2007-05-24 Computer hardware and software diagnostic and report system

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US (2) US8234238B2 (en)
WO (1) WO2007139963A2 (en)

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