WO2007066266A3 - System and method for patching-through a user call - Google Patents

System and method for patching-through a user call Download PDF

Info

Publication number
WO2007066266A3
WO2007066266A3 PCT/IB2006/054552 IB2006054552W WO2007066266A3 WO 2007066266 A3 WO2007066266 A3 WO 2007066266A3 IB 2006054552 W IB2006054552 W IB 2006054552W WO 2007066266 A3 WO2007066266 A3 WO 2007066266A3
Authority
WO
WIPO (PCT)
Prior art keywords
user call
ptd
patch
patching
businesses
Prior art date
Application number
PCT/IB2006/054552
Other languages
French (fr)
Other versions
WO2007066266A2 (en
Inventor
Elmo M A Diederiks
De Sluis Bartel M Van
Original Assignee
Koninkl Philips Electronics Nv
Elmo M A Diederiks
De Sluis Bartel M Van
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Koninkl Philips Electronics Nv, Elmo M A Diederiks, De Sluis Bartel M Van filed Critical Koninkl Philips Electronics Nv
Publication of WO2007066266A2 publication Critical patent/WO2007066266A2/en
Publication of WO2007066266A3 publication Critical patent/WO2007066266A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4935—Connection initiated by DAS system
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/14—Special services or facilities with services dependent on location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/15—Information service where the information is dependent on the location of the subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42348—Location-based services which utilize the location information of a target
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information

Abstract

A system for patching-through a user call is provided. Such a system comprises a patch-through device (PTD). The patch-through device (PTD) comprises a receiving unit (RU) for receiving a user call related to a request for a service or a business, a database (BD) for storing information regarding services and businesses, wherein this information contains contact information and information related to the location of the services and businesses, and a selecting unit (SU) for selecting a service or business from among the services and businesses stored in the database (BD) based on a current location of a caller, wherein the patch-through device (PTD) patches the user call through to the selected service or selected business.
PCT/IB2006/054552 2005-12-05 2006-12-01 System and method for patching-through a user call WO2007066266A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
EP05300999 2005-12-05
EP05300999.9 2005-12-05

Publications (2)

Publication Number Publication Date
WO2007066266A2 WO2007066266A2 (en) 2007-06-14
WO2007066266A3 true WO2007066266A3 (en) 2007-09-20

Family

ID=38007309

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2006/054552 WO2007066266A2 (en) 2005-12-05 2006-12-01 System and method for patching-through a user call

Country Status (1)

Country Link
WO (1) WO2007066266A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TR201202345A2 (en) * 2012-03-01 2012-12-21 Avea İleti̇şi̇m Hi̇zmetleri̇ Anoni̇m Şi̇rketi̇ Taxi, pharmacy and so on. voice response system that provides access to urgent service points.

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998057506A1 (en) * 1997-06-12 1998-12-17 Northern Telecom Limited Directory service based on geographic location of a mobile telecommunications unit
WO2000019743A1 (en) * 1998-09-25 2000-04-06 Call Technologies, Inc. Mobile telephone location-based directory system
US20020022488A1 (en) * 2000-03-13 2002-02-21 Kannan Srinivasan Method and apparatus for time-aware and location-aware marketing
US20020168986A1 (en) * 2000-04-26 2002-11-14 David Lau Voice activated wireless locator service

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998057506A1 (en) * 1997-06-12 1998-12-17 Northern Telecom Limited Directory service based on geographic location of a mobile telecommunications unit
WO2000019743A1 (en) * 1998-09-25 2000-04-06 Call Technologies, Inc. Mobile telephone location-based directory system
US20020022488A1 (en) * 2000-03-13 2002-02-21 Kannan Srinivasan Method and apparatus for time-aware and location-aware marketing
US20020168986A1 (en) * 2000-04-26 2002-11-14 David Lau Voice activated wireless locator service

Also Published As

Publication number Publication date
WO2007066266A2 (en) 2007-06-14

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