WO2007048125A3 - Systems and methods for providing customer feedback - Google Patents

Systems and methods for providing customer feedback Download PDF

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Publication number
WO2007048125A3
WO2007048125A3 PCT/US2006/060125 US2006060125W WO2007048125A3 WO 2007048125 A3 WO2007048125 A3 WO 2007048125A3 US 2006060125 W US2006060125 W US 2006060125W WO 2007048125 A3 WO2007048125 A3 WO 2007048125A3
Authority
WO
WIPO (PCT)
Prior art keywords
customer feedback
customer
systems
methods
feedback
Prior art date
Application number
PCT/US2006/060125
Other languages
French (fr)
Other versions
WO2007048125A2 (en
Inventor
Brian M Galvin
Marshall S Votta
Original Assignee
Feedback Systems Llc
Brian M Galvin
Marshall S Votta
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Feedback Systems Llc, Brian M Galvin, Marshall S Votta filed Critical Feedback Systems Llc
Priority claimed from US11/551,586 external-priority patent/US20080097769A1/en
Publication of WO2007048125A2 publication Critical patent/WO2007048125A2/en
Publication of WO2007048125A3 publication Critical patent/WO2007048125A3/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Abstract

Methods and systems of customer feedback include collecting customer feedback while the customer is physically located in a retail environment, transmitting the customer feedback through a wireless communication facility to a data processing facility, wherein the data processing facility automatically compares the customer feedback to at least one threshold value in accordance to a business rule to determine an alert action, and communicating a message to an employee of an enterprise associated with the retail environment. Customer feedback is also collected by a payment transaction facility including a touch screen display adapted to present transaction information and receive a signature. A customer query is presented on the touch screen display along with selectable answers to collect customer feedback.
PCT/US2006/060125 2005-10-20 2006-10-20 Systems and methods for providing customer feedback WO2007048125A2 (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US72870105P 2005-10-20 2005-10-20
US60/728,701 2005-10-20
US11/551,586 2006-10-20
US11/551,586 US20080097769A1 (en) 2006-10-20 2006-10-20 Systems and methods for providing customer feedback

Publications (2)

Publication Number Publication Date
WO2007048125A2 WO2007048125A2 (en) 2007-04-26
WO2007048125A3 true WO2007048125A3 (en) 2008-01-10

Family

ID=37963915

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2006/060125 WO2007048125A2 (en) 2005-10-20 2006-10-20 Systems and methods for providing customer feedback

Country Status (1)

Country Link
WO (1) WO2007048125A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20130346155A1 (en) * 2012-06-26 2013-12-26 Humm Systems, LLC Systems and methods for collecting and analyzing real-time customer feedback

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020145038A1 (en) * 1996-06-26 2002-10-10 O'hagan Timothy P. Electronic shopping system
US6550672B1 (en) * 1996-09-05 2003-04-22 Symbol Technologies, Inc. Method and system for presenting item information using a portable data terminal
US20050122209A1 (en) * 2003-12-03 2005-06-09 Black Gerald R. Security authentication method and system

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020145038A1 (en) * 1996-06-26 2002-10-10 O'hagan Timothy P. Electronic shopping system
US6550672B1 (en) * 1996-09-05 2003-04-22 Symbol Technologies, Inc. Method and system for presenting item information using a portable data terminal
US20050122209A1 (en) * 2003-12-03 2005-06-09 Black Gerald R. Security authentication method and system

Also Published As

Publication number Publication date
WO2007048125A2 (en) 2007-04-26

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