WO2006036807A3 - Emergency call handling system - Google Patents

Emergency call handling system Download PDF

Info

Publication number
WO2006036807A3
WO2006036807A3 PCT/US2005/034207 US2005034207W WO2006036807A3 WO 2006036807 A3 WO2006036807 A3 WO 2006036807A3 US 2005034207 W US2005034207 W US 2005034207W WO 2006036807 A3 WO2006036807 A3 WO 2006036807A3
Authority
WO
WIPO (PCT)
Prior art keywords
handling system
call handling
emergency
emergency call
appropriate
Prior art date
Application number
PCT/US2005/034207
Other languages
French (fr)
Other versions
WO2006036807A2 (en
Inventor
Jim Karpen
Brian St Jean
Guy Roe
John Mccarthy
Dave Pratt
Rick Loffredo
Original Assignee
Mapinfo Corp
Jim Karpen
Brian St Jean
Guy Roe
John Mccarthy
Dave Pratt
Rick Loffredo
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mapinfo Corp, Jim Karpen, Brian St Jean, Guy Roe, John Mccarthy, Dave Pratt, Rick Loffredo filed Critical Mapinfo Corp
Publication of WO2006036807A2 publication Critical patent/WO2006036807A2/en
Publication of WO2006036807A3 publication Critical patent/WO2006036807A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/04—Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/04—Special services or facilities for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/14—Special services or facilities with services dependent on location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/30—Determination of the location of a subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks

Abstract

An emergency call handling system and method that accepts emergency services requests (e.g., 9-1-1 calls), routes and delivers them to appropriate emergency services call takers (e.g., Public Safety Answer Points or “PSAP” and other appropriate recipients). The centralized design of the system provides additional functionality such as emergency management capabilities
PCT/US2005/034207 2004-09-22 2005-09-22 Emergency call handling system WO2006036807A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US61180104P 2004-09-22 2004-09-22
US60/611,801 2004-09-22

Publications (2)

Publication Number Publication Date
WO2006036807A2 WO2006036807A2 (en) 2006-04-06
WO2006036807A3 true WO2006036807A3 (en) 2007-04-26

Family

ID=36119455

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2005/034207 WO2006036807A2 (en) 2004-09-22 2005-09-22 Emergency call handling system

Country Status (2)

Country Link
US (1) US20060068753A1 (en)
WO (1) WO2006036807A2 (en)

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Also Published As

Publication number Publication date
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WO2006036807A2 (en) 2006-04-06

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