WO2005122540A1 - System and method for assisting in the setting up of a telecommunication link in a telecommunication network - Google Patents

System and method for assisting in the setting up of a telecommunication link in a telecommunication network Download PDF

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Publication number
WO2005122540A1
WO2005122540A1 PCT/FR2004/001145 FR2004001145W WO2005122540A1 WO 2005122540 A1 WO2005122540 A1 WO 2005122540A1 FR 2004001145 W FR2004001145 W FR 2004001145W WO 2005122540 A1 WO2005122540 A1 WO 2005122540A1
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WO
WIPO (PCT)
Prior art keywords
user
call
module
users
calling
Prior art date
Application number
PCT/FR2004/001145
Other languages
French (fr)
Inventor
Nicolas Bailleul
Jacques-Olivier Rebillon
Thibaut Feuillet
Original Assignee
France Telecom
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by France Telecom filed Critical France Telecom
Priority to PCT/FR2004/001145 priority Critical patent/WO2005122540A1/en
Publication of WO2005122540A1 publication Critical patent/WO2005122540A1/en

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity

Definitions

  • the invention relates to the field of telecommunications services and relates, in particular, to a system and method for assisting in the establishment of a telecommunications link between a calling subscriber and a called subscriber.
  • calling or “called” user or subscriber
  • terminal is meant any telecommunications or computer equipment capable of exchanging data with a remote party or service.
  • contact details is meant any type of address such as an Internet address, or telephone number enabling a contact to be reached.
  • certain services make it possible to facilitate the sending of messages to recipients. This is how certain electronic messaging services make it possible to simultaneously broadcast a message to a set of recipients chosen from a predefined list.
  • Other services make it possible to transmit a message to a recipient according to their movements, that is to say to choose a telecommunication terminal to which a message should be sent so that the recipient can consult it, for example by depending on their occupations or their movements.
  • these services do not make it possible to control the actual routing of a message to its recipient taking into account the presence of the called subscriber.
  • an object of the invention is to provide a system and a method for assisting in the establishment of a telecommunication on a telecommunication network between a calling user and a called user making it possible to establish a communication with a terminal of a remote user to which this user is most likely to access at the time of the call.
  • Another object of the invention is to provide a system and a method for assisting in the establishment of a telecommunications link adapted to emergency situations, that is to say according to which, by simple composition of With a short number, it is possible to automatically establish a telephone link with a set of remote terminals to which the called users are most likely to access at the instant of the call.
  • the subject of the invention is therefore a system for assisting in the establishment of a telecommunication link between a calling user and one or more called users chosen from among a set of users likely to be called by the calling user, said system being intended to be integrated into a telecommunication network, characterized in that it comprises a network administration platform comprising a call control module receiving as input a call from the calling user, a contact management module capable of identifying the calling user and supplying a contact list, a user profile management module capable of developing, from the contact list, the contact details of the users who can be contacted at instant of the call, the call control module automatically establishes a call using the contact details of the users who can be reached.
  • the coordinate management module is a short number management module.
  • the module for managing user profiles comprises a database in which information is stored for each user. static, such as the identity of the user, and dynamic information, such as the contact details to which the user can be reached at the time of the call.
  • the profile management module is adapted to assign a unique identifier to each user, the identifiers being intended to be transmitted to the call control module as a contact list.
  • this system further comprises a client software application hosted within each telecommunication terminal from which a call can be made, said software application being adapted to transmit information relating to the calling user to the module. management of user profiles.
  • an interactive voice server usable by the calling user is used for its identification with the administration platform.
  • the subject of the invention is also a method of assisting in the establishment of a telecommunication link on a telecommunication network between a calling user and one or more called users chosen from among a set of users likely to be called by the calling user, said method being implemented by means of a system comprising a network administration platform comprising a call control module receiving an incoming call from the calling user, a management module of coordinates capable of identifying the calling user and of providing a list of contacts, a module for managing user profiles capable of developing from the list of contacts the coordinates of the users reachable at the time of the call, characterized in that it comprises the steps consisting in: identifying the calling user from the coordinates of the user's terminal; - interrogate the contact management module to retrieve a list of contacts associated with the calling user
  • this method further comprises a step of sending, by the profile management module, a notification of calls to each unavailable user. It is also possible to provide an automatic call step for a predetermined number in the event of the unavailability of all of the users called.
  • This system is intended to implement a service allowing the automatic establishment of a connection of telecommunication between a calling user or subscriber and one or more called users or subscribers, by simply dialing, from a transmitting terminal, a short call number from a server hosting this service.
  • a service is particularly suitable for emergency calls since it is not necessary, to contact one or more people, to know all the phone numbers of the recipients to reach and to successively dial each of these numbers .
  • the system according to the invention has a distributed architecture between, on the one hand, a platform 12 for administration of the telecommunication network in which the system is integrated and, on the other hand, the user terminals calling 14 and called 16, 18.
  • the system 10 comprises software modules 14, 16 and 18 constituting client software applications hosted respectively within the user terminals.
  • client software applications hosted respectively within the user terminals.
  • FIG. 1 shows only three applications 14, 16 and 18.
  • This representation corresponds to an implementation mode according to which a user of a terminal 14 seeks to reach users of two other terminals 16 and 18.
  • such applications are provided within each terminal to which the service is accessible.
  • the client software applications are hosted in appropriate equipment coupled to the fixed line of the remote subscriber. For example, in the case of a private fixed installation with an asymmetrical digital subscriber link
  • the client application will be hosted on a microcomputer coupled to the fixed line.
  • the client software application 14 is adapted and intended to develop and transmit to the network platform 12 all of the information necessary for the implementation of the service and making it possible to identify the connected calling subscriber such as the identity of the caller, the type, nature and configuration of the services available, the connection characteristics, the location of the subscriber, ...
  • this comprises, in addition to all conventional means for administering the network and establishing telephone communication between a calling terminal and one or more called terminals, a call control module 20 receiving, as input, the call made by the calling subscriber; a T ⁇ O ⁇ hr - 22 ⁇ de ⁇ ge ⁇ st ⁇ mr ⁇ de - co ⁇ r d cameo s— apt e— à— id en tif ie r - i hi til isateur— calling and a module 24 for managing user profiles coupled to a database 26.
  • the database 26 incorporates all the static and dynamic parameters of the remote users, such as the identity and the coordinates to which this subscriber can be reached at all times, for example the IP address.
  • the user profile management module 24 thus allocates, to each user likely to be called, a unique identifier which serves as an exchange key with the call control system 20 and with the contact management system 22 U is thus capable of delivering, at the request of the call control module 20, a list of coordinates to which each user likely to be called can be reached. As will be recalled later, this module
  • the call control module 20 receives, as indicated above, each incoming call. It is suitable for identifying the contact details of the caller, as is known per se. As visible in FIG. 1, it communicates with the coordinate management module 22 and with the profile management module of users 24. In particular, it interrogates the module 22 for managing coordinates in order to know the identity of the calling user, from the coordinates of the station used, and to recover all of the contacts associated with this person. Furthermore, it interrogates the module 24 for managing user profiles in order to know, among all the contacts delivered by the module 22 for managing coordinates, those who can be reached at the time of the call and to have contact details of users who can be reached at this time.
  • the contact management module 22 is constituted, in one embodiment, by a short number management module allowing the implementation of the service of automatic establishment of a telecommunication link by simple call of a number short. It also incorporates, stored in memory, a set of contacts, configurable by each user, in order to determine, for each user, the set of contacts to be called. This information is delivered to the call control module 20, in response to a request made by this module 20.
  • Such a system is particularly suitable for constituting an emergency call system, according to which, by simple dialing of the short number of the administration platform 12, and in particular of the call control system 20, it is possible to automatically establish a communication with one or more users who have, on the one hand, been identified as contacts to be called by the contact management module 22 and which, on the other hand, have been identified by the user profile management module 24 as available and as reachable at the time of the call, in using telephone coordinates, an IP address, etc., extracted from the database 26.
  • the first step 28 of the method according to the invention corresponds to the reception, by the call control module, of a call originating from a terminal of a calling subscriber.
  • this call is made by dialing a specific short call number from the network platform implementing the service.
  • the module 20 proceeds to identify the coordinates of the calling user.
  • the call control module 20 interrogates the contact management module 22 by providing it with the number of the calling user and receives, in response, the identification of the calling person and the identification of associated contacts.
  • the call control module 20 requests the user profile management module 24 to provide it with the list of possible calls to be established between the sender and the persons in the list supplied by the user. contact management module 22.
  • the profile management module 24 analyzes all of the available connections, in a manner known per se, in order to determine which ones are active and which are busy, as well as the reachability preferences extracted from the database 26 which define communication rules according to the agenda, address book and service or terminal preferences of each user to be called from the list provided by the module 22.
  • the user profile management module 24 returns to the call control module 20 a list of coordinates containing only coordinates corresponding to possible and reliable calls, since it is established dynamically and therefore in which failures are minimized. It will be noted that, in this list, the information can be classified by the profile management module 24 according to different criteria, for example in order of geographic proximity, taking into account the location information of the remote interlocutors.
  • the call control module 20 then makes call attempts using the information delivered by the module 24. If, during the following step 36, it is determined that a call has failed, the module 20 of Call control then requests the user profile management module 24 to transmit a call notification to the unavailable terminal so as to inform the recipient of the call that he has received a call from the sender (step 38). It will be noted that if all the contacts have been called without success, during step 40, provision may be made to establish an automatic call to an institutional emergency number (fire brigade, for example). We can therefore be sure that a rescue call will always be received by a recipient. If, on the contrary, during the previous step 36 it was determined that the call attempt has not failed, during the next step 42, the calling user is put into communication with the user called.
  • an institutional emergency number fire brigade
  • the call is made from a terminal provided with a client application capable of transmitting to module 20 all of the information making it possible to identify the sender.
  • the contact details of the caller, recovered by the call control module 20 are directly compared within the management module 22 with coordinates previously declared in this module. Management.
  • the call is made from a terminal equipped with a client software application and the static identification, that is to say the identification carried out by comparison with coordinates previously declared in the module 22 of management, fails, that is to say that the coordinates declared in the number management module 22 do not correspond to the contact details of the caller, the identification is carried out dynamically.
  • the module 22 delegates this identification to the profile management module of users 24 who then identifies the user by comparing the coordinates of the calling user with coordinates transmitted dynamically by the client software applications hosted within the terminals. Finally, in the case where the calling user calls from a terminal not equipped with the client software application and for which no telephone number declaration has been made statically in the module 22 for managing coordinates, the appeal dismissed. In this case, however, an identification could be provided using an interactive voice server associated with the platform 22.

Abstract

The system for assisting in the setting up of a telecommunication link between a caller (14) and one or several called persons (16,18) chosen from a set of users who can be called by the caller can be integrated into a telecommunication network. The system comprises a platform (12) for administration of the network, comprising a module (20) for controlling calls, receiving an incoming call from a calling user, a module (22) for managing the coordinates which can identify the calling user and provide a list of contacts, a module (24) for managing user profiles and which can draw up the coordinates of the users who can be reached at the moment of the call from said list of contacts. The module for controlling calls automatically establishes a call using the coordinates of the users who can be reached.

Description

Système et procédé d'aide à l'établissement d'une liaison de télécommunication sur un réseau de télécommunication System and method for assisting in the establishment of a telecommunication link on a telecommunication network
L'invention concerne le domaine des services de télécommunication et concerne, en particulier, un système et un procédé d' aide à l' établissement d'une liaison de télécommunication entre un abonné appelant et un abonné appelé. Dans le cadre de la présente description, par utilisateur ou abonné « appelant » ou « appelé », on entend toute personne susceptible d'utiliser un terminal de télécommunication raccordé à un ou plusieurs réseaux de télécommunication. De même, par « terminal », on entend tout équipement de télécommunication ou informatique capable d'échanger des données avec un interlocuteur ou service distant. Par « coordonnées », on entend tout type d'adresse telle qu'une adresse Internet, ou de numéro de téléphone permettant de joindre un correspondant. Un tel système et un tel procédé permettent à un utilisateur de joindre facilement un ou plusieurs membres d'un groupe d' abonnés prédéfini. Dans l'état de la technique, certains services permettent de faciliter l'envoi de messages vers des destinataires. C'est ainsi que certains services de messagerie électronique permettent de diffuser de manière simultanée un message à un ensemble de destinataires choisis parmi une liste prédéfinie. D'autres services permettent de transmettre un message à un destinataire en fonction de ses déplacements, c'est-à- dire de choisir un terminal de télécommunication auquel il convient d'envoyer un message pour que le destinataire puisse le consulter, par exemple en fonction de ses occupations ou de ses déplacements. Cependant, ces services ne permettent pas de contrôler l'acheminement réel d'un message vers son destinataire en tenant compte de la présence de l' abonné appelé. Au vu de ce qui précède, un but de l'invention est de fournir un système et un procédé d' aide à l' établissement d'une télécommunication sur un réseau de télécommunication entre un utilisateur appelant et un utilisateur appelé permettant d' établir une communication avec un terminal d' un utilisateur distant auquel cet utilisateur a le plus de chances d'accéder à l'instant de l' appel. Un autre but de l'invention est de fournir un système et un procédé d' aide à l' établissement d' une liaison de télécommunication adaptés à des situations d' urgence, c' est-à-dire selon lesquelles, par simple composition d' un numéro court, il est possible d' établir automatiquement une liaison téléphonique avec un ensemble de terminaux distants auquel les utilisateurs appelés ont le plus de chances d' accéder à l 'instant de l'appel. L'invention a donc pour objet un système d'aide à l' établissement d'une liaison de télécommunication entre un utilisateur appelant et un ou plusieurs utilisateurs appelés choisis parmi un ensemble d'utilisateurs susceptibles d' être appelés par l 'utilisateur appelant, ledit système étant destiné à être intégré à un réseau de télécommunication, caractérisé en ce qu'il comporte une plate-forme d'administration du réseau comprenant un module de contrôle d'appels recevant en entrée un appel en provenance de l'utilisateur appelant, un module de gestion de coordonnées apte à identifier l'utilisateur appelant et à fournir une liste de contacts, un module de gestion de profils d' utilisateurs apte à élaborer, à partir de la liste de contacts, les coordonnées des utilisateurs joignables à l'instant de l' appel, le module de contrôle d' appels établissant automatiquement un appel en utilisant les coordonnées des utilisateurs joignables. Avantageusement, le module de gestion de coordonnées est un module de gestion de numéros courts. Selon une autre caractéristique de l'invention, le module de gestion des profils d'utilisateurs comporte une base de données dans laquelle sont stockées, pour chaque utilisateur, des informations statiques, telles que l'identité de l' utilisateur, et des informations dynamiques, telles que les coordonnées auxquelles l'utilisateur est joignable à l'instant de l' appel. Selon encore une autre caractéristique de l'invention, le module de gestion des profils est adapté pour attribuer un identifiant unique à chaque utilisateur, les identifiants étant destinés à être transmis au module de contrôle d' appels en tant que liste de contacts. Dans un mode de réalisation, ce système comporte en outre une application logicielle cliente hébergée au sein de chaque terminal de télécommunication à partir duquel un appel peut être émis, ladite application logicielle étant adaptée pour transmettre des informations relatives à l'utilisateur appelant vers le module de gestion des profils d'utilisateurs. Une autre application logicielle cliente peut être embarquée au sein de chaque terminal d'utilisateur appelé, cette application étant destinée à recevoir et à restituer des notifications d' appels en cas d'indisponibilité. Selon encore une autre caractéristique de l' invention, un serveur vocal interactif utilisable par l'utilisateur appelant est utilisé pour son identification auprès de la plate-forme d' administration. L'invention a également pour objet un procédé d' aide à l' établissement d'une liaison de télécommunication sur un réseau de télécommunication entre un utilisateur appelant et un ou plusieurs utilisateurs appelés choisis parmi un ensemble d'utilisateurs susceptibles d'être appelés par l' utilisateur appelant, ledit procédé étant mis en œuvre au moyen d'un système comprenant une plateforme d' administration du réseau comprenant un module de contrôle d' appels recevant en entrée un appel en provenance de l'utilisateur appelant, un module de gestion de coordonnées apte à identifier l' utilisateur appelant et à fournir une liste de contacts, un module de gestion de profils d' utilisateurs apte à élaborer à partir de la liste de contacts les coordonnées des utilisateurs joignables à l ' instant de l ' appel, caractérisé en ce qu'il comporte les étapes consistant à : identifier l'utilisateur appelant à partir des coordonnées du terminal de l'utilisateur ; - interroger le module de gestion de coordonnées pour récupérer une liste de contacts associés à l' utilisateur appelant ; interroger le module de gestion de profils d' utilisateurs pour identifier, parmi les contacts récupérés, les coordonnées téléphoniques des utilisateurs joignables à l ' instant de l' appel par l'utilisateur appelant ; et établir automatiquement un appel en utilisant les coordonnées des utilisateurs joignables. Dans un mode de mise en œuvre, ce procédé comporte en outre une étape d'émission, par le module de gestion des profils, d'une notification d' appels à destination de chaque utilisateur indisponible. On peut en outre prévoir une étape d'appel automatique d' un numéro prédéterminé en cas d'indisponibilité de l' ensemble des utilisateurs appelés. D' autres buts, caractéristiques et avantages de l'invention apparaîtront à la lecture de la description suivante, donnée uniquement à titre d'exemple non limitatif, et faite en référence aux dessins annexés sur lesquels : - la figure 1 est un schéma synoptique d'un système d'aide à l' établissement d'une télécommunication conforme à l'invention ; et - la figure 2 est un organigramme illustrant les principales phases du procédé selon l'invention. Sur la figure 1 , on a représenté l'architecture générale d'un système conforme à l'invention, désigné par la référence numérique générale 10. Ce système est destiné à mettre en œuvre un service permettant l'établissement automatique d'une liaison de télécommunication entre un utilisateur ou un abonné appelant et un ou plusieurs utilisateurs ou abonnés appelés et ce, par simple composition, à partir d'un terminal émetteur, d' un numéro court d' appel d' un serveur hébergeant ce service. Un tel service est particulièrement adapté aux appels d'urgence dans la mesure où il n'est pas nécessaire, pour contacter une ou plusieurs personnes, de connaître l'ensemble des numéros de téléphone des destinataires à joindre et de composer successivement chacun de ces numéros. Comme on le voit sur cette figure 1 , le système selon l'invention présente une architecture distribuée entre, d'une part, une plate-forme 12 d'administration du réseau de télécommunication auquel le système est intégré et, d' autre part, les terminaux d' utilisateurs appelant 14 et appelés 16, 18. En effet, le système 10 comporte des modules logiciels 14, 16 et 18 constituant des applications logicielles clientes hébergées respectivement au sein des terminaux d'utilisateurs. Sur cette figure 1, seules trois applications 14, 16 et 18 ont été représentées. Cette représentation correspond à un mode de mise en œuvre selon lequel un utilisateur d'un terminal 14 cherche à joindre des utilisateurs de deux autres terminaux 16 et 18. Bien entendu, de telles applications sont prévues au sein de chaque terminal auquel est accessible le service selon l'invention. On notera également que, dans le cas où les terminaux d'utilisateurs sont constitués par des postes de télécommunication fixes, sur lesquels aucune application n'est installée par défaut de ressources mémoire, les applications logicielles clientes sont hébergées dans des équipements appropriés couplés à la li gne fixe de l' abonné distant. Par exemple, dans le cas d' une installation fixe privée dotée d'une liaison d'abonné numérique à débit asymétriqueThe invention relates to the field of telecommunications services and relates, in particular, to a system and method for assisting in the establishment of a telecommunications link between a calling subscriber and a called subscriber. In the context of the present description, by “calling” or “called” user or subscriber, is meant any person likely to use a telecommunication terminal connected to one or more telecommunication networks. Likewise, by "terminal" is meant any telecommunications or computer equipment capable of exchanging data with a remote party or service. By "contact details" is meant any type of address such as an Internet address, or telephone number enabling a contact to be reached. Such a system and such a method allow a user to easily join one or more members of a predefined subscriber group. In the state of the art, certain services make it possible to facilitate the sending of messages to recipients. This is how certain electronic messaging services make it possible to simultaneously broadcast a message to a set of recipients chosen from a predefined list. Other services make it possible to transmit a message to a recipient according to their movements, that is to say to choose a telecommunication terminal to which a message should be sent so that the recipient can consult it, for example by depending on their occupations or their movements. However, these services do not make it possible to control the actual routing of a message to its recipient taking into account the presence of the called subscriber. In view of the above, an object of the invention is to provide a system and a method for assisting in the establishment of a telecommunication on a telecommunication network between a calling user and a called user making it possible to establish a communication with a terminal of a remote user to which this user is most likely to access at the time of the call. Another object of the invention is to provide a system and a method for assisting in the establishment of a telecommunications link adapted to emergency situations, that is to say according to which, by simple composition of With a short number, it is possible to automatically establish a telephone link with a set of remote terminals to which the called users are most likely to access at the instant of the call. The subject of the invention is therefore a system for assisting in the establishment of a telecommunication link between a calling user and one or more called users chosen from among a set of users likely to be called by the calling user, said system being intended to be integrated into a telecommunication network, characterized in that it comprises a network administration platform comprising a call control module receiving as input a call from the calling user, a contact management module capable of identifying the calling user and supplying a contact list, a user profile management module capable of developing, from the contact list, the contact details of the users who can be contacted at instant of the call, the call control module automatically establishes a call using the contact details of the users who can be reached. Advantageously, the coordinate management module is a short number management module. According to another characteristic of the invention, the module for managing user profiles comprises a database in which information is stored for each user. static, such as the identity of the user, and dynamic information, such as the contact details to which the user can be reached at the time of the call. According to yet another characteristic of the invention, the profile management module is adapted to assign a unique identifier to each user, the identifiers being intended to be transmitted to the call control module as a contact list. In one embodiment, this system further comprises a client software application hosted within each telecommunication terminal from which a call can be made, said software application being adapted to transmit information relating to the calling user to the module. management of user profiles. Another client software application can be embedded within each called user terminal, this application being intended to receive and restore call notifications in the event of unavailability. According to yet another characteristic of the invention, an interactive voice server usable by the calling user is used for its identification with the administration platform. The subject of the invention is also a method of assisting in the establishment of a telecommunication link on a telecommunication network between a calling user and one or more called users chosen from among a set of users likely to be called by the calling user, said method being implemented by means of a system comprising a network administration platform comprising a call control module receiving an incoming call from the calling user, a management module of coordinates capable of identifying the calling user and of providing a list of contacts, a module for managing user profiles capable of developing from the list of contacts the coordinates of the users reachable at the time of the call, characterized in that it comprises the steps consisting in: identifying the calling user from the coordinates of the user's terminal; - interrogate the contact management module to retrieve a list of contacts associated with the calling user; interrogating the user profile management module to identify, among the contacts retrieved, the telephone coordinates of the users reachable at the time of the call by the calling user; and automatically establish a call using the contact details of reachable users. In one implementation mode, this method further comprises a step of sending, by the profile management module, a notification of calls to each unavailable user. It is also possible to provide an automatic call step for a predetermined number in the event of the unavailability of all of the users called. Other objects, characteristics and advantages of the invention will appear on reading the following description, given solely by way of nonlimiting example, and made with reference to the appended drawings in which: - Figure 1 is a block diagram d a system for assisting in the establishment of a telecommunication in accordance with the invention; and - Figure 2 is a flowchart illustrating the main phases of the method according to the invention. FIG. 1 shows the general architecture of a system according to the invention, designated by the general reference numeral 10. This system is intended to implement a service allowing the automatic establishment of a connection of telecommunication between a calling user or subscriber and one or more called users or subscribers, by simply dialing, from a transmitting terminal, a short call number from a server hosting this service. Such a service is particularly suitable for emergency calls since it is not necessary, to contact one or more people, to know all the phone numbers of the recipients to reach and to successively dial each of these numbers . As can be seen in this FIG. 1, the system according to the invention has a distributed architecture between, on the one hand, a platform 12 for administration of the telecommunication network in which the system is integrated and, on the other hand, the user terminals calling 14 and called 16, 18. In fact, the system 10 comprises software modules 14, 16 and 18 constituting client software applications hosted respectively within the user terminals. In this figure 1, only three applications 14, 16 and 18 have been shown. This representation corresponds to an implementation mode according to which a user of a terminal 14 seeks to reach users of two other terminals 16 and 18. Of course, such applications are provided within each terminal to which the service is accessible. according to the invention. It will also be noted that, in the case where the user terminals are constituted by fixed telecommunication stations, on which no application is installed by default of memory resources, the client software applications are hosted in appropriate equipment coupled to the fixed line of the remote subscriber. For example, in the case of a private fixed installation with an asymmetrical digital subscriber link
(ADSL), l'application cliente sera hébergée au sein d'un microordinateur couplé à la ligne fixe. L' application logicielle cliente 14 est adaptée et destinée à élaborer et à transmettre à la plate-forme réseau 12 l'ensemble des informations nécessaires à la mise en œuvre du service et permettant d'identifier l' abonné appelant connecté tel que l'identité de l'appelant, le type, la nature et le paramétrage des services disponibles, les caractéristiques de connexion, la localisation de l'abonné, ... En ce qui concerne la plate-forme réseau 12, celle-ci comporte, outre tous les moyens conventionnels permettant d' administrer le réseau et d'établir une communication téléphonique entre un terminal appelant et un ou plusieurs terminaux appelés, un module de contrôle d' appels 20 recevant, en entrée, l' appel émis par l ' abonné appelant ;un TΗOïhr - 22~ d e~g e~stïmr~d e — co σr d camée s— apt e— à— id en tif ie r — i hi til i s a t e u r— appelant et un module 24 de gestion de profils d' utilisateurs couplé à une base de données 26. La base de données 26 incorpore tous les paramètres statiques et dynamiques des utilisateurs distants, tels que l'identité et les coordonnées auxquelles cet abonné est joignable à chaque instant, par exemple l ' adresse IP. Le module de gestion des profils d'utilisateurs 24 attribue ainsi, à chaque utilisateur susceptible d' être appelé, un identifiant unique qui sert de clé d' échange avec le système de contrôle d' appels 20 et avec le système de gestion de coordonnées 22. U est ainsi capable de délivrer, à la requête du module de contrôle d'appel 20 une liste de coordonnées auxquelles chaque utilisateur susceptible d' être appelé est joignable. Comme cela sera rappelé par la suite, ce module(ADSL), the client application will be hosted on a microcomputer coupled to the fixed line. The client software application 14 is adapted and intended to develop and transmit to the network platform 12 all of the information necessary for the implementation of the service and making it possible to identify the connected calling subscriber such as the identity of the caller, the type, nature and configuration of the services available, the connection characteristics, the location of the subscriber, ... As regards the network platform 12, this comprises, in addition to all conventional means for administering the network and establishing telephone communication between a calling terminal and one or more called terminals, a call control module 20 receiving, as input, the call made by the calling subscriber; a TΗOïhr - 22 ~ de ~ ge ~ stïmr ~ de - co σr d cameo s— apt e— à— id en tif ie r - i hi til isateur— calling and a module 24 for managing user profiles coupled to a database 26. The database 26 incorporates all the static and dynamic parameters of the remote users, such as the identity and the coordinates to which this subscriber can be reached at all times, for example the IP address. The user profile management module 24 thus allocates, to each user likely to be called, a unique identifier which serves as an exchange key with the call control system 20 and with the contact management system 22 U is thus capable of delivering, at the request of the call control module 20, a list of coordinates to which each user likely to be called can be reached. As will be recalled later, this module
24 est en outre adapté pour transmettre à chaque utilisateur appelé des notifications d'appel, en cas d'indisponibilité de celui-ci. Le module de contrôle d' appels 20 reçoit, comme indiqué précédemment, chaque appel entrant. Il est adapté pour identifier les coordonnées de l' appelant, comme cela est connu en soi. Comme visible sur la figure 1, il communique avec le module de gestion de coordonnées 22 et avec le module de gestion de profils d' utilisateurs 24. En particulier, il interroge le module 22 de gestion de coordonnées afin de connaître l'identité de l'utilisateur appelant, à partir des coordonnées du poste utilisé, et pour récupérer l' ensemble des contacts associés à cette personne. Par ailleurs, il interroge le module 24 de gestion des profils d'utilisateurs afin de connaître, parmi l'ensemble des contacts délivrés par le module 22 de gestion de coordonnées, ceux qui sont joignables à l' instant de l' appel et pour disposer de coordonnées des utilisateurs joignables à cet instant. Enfin, le module 22 de gestion de coordonnées est constitué, dans un mode de réalisation, par un module de gestion de numéros courts permettant la mise en œuvre du service d' établissement automatique d'une liaison de télécommunication par simple appel d'un numéro court. Il incorpore en outre, stocké en mémoire, un ensemble de contacts, paramétrables par chaque utilisateur, afin de déterminer, pour chaque utilisateur, l' ensemble des contacts à appeler. Ces informations sont délivrées au module 20 de contrôle d' appel, en réponse à une requête formulée par ce module 20. Comme indiqué précédemment, un tel système est particulièrement adapté pour constituer un système d'appels d'urgence, selon lequel, par simple composition du numéro court de la plate-forme d' administration 12, et en particulier du système de contrôle d'appels 20, il est possible d'établir automatiquement une communication avec un ou plusieurs utilisateurs qui ont, d'une part, été identifiés comme des contacts à appeler par le module de gestion de coordonnées 22 et qui, d' autre part, ont été identifiés par le module de gestion des profils d'utilisateurs 24 comme disponibles et comme joignables à l' instant de l' appel, en utilisant des coordonnées téléphoniques, une adresse IP, ... , extraite de la base de données 26. En se référant à la figure 2, le système qui vient d'être décrit fonctionne de la façon suivante. La première étape 28 du procédé selon l 'invention correspond à la réception, par le module de contrôle d' appel, d' un appel en provenance d'un terminal d' un abonné appelant. Comme indiqué précédemment, cet appel s'effectue par composition d'un numéro court spécifique d' appel de la plate-forme du réseau mettant en œuvre le service. Au cours de cette première étape 28, le module 20 procède à l'identification des coordonnées de l'utilisateur appelant. Lors de l'étape 30 suivante, le module 20 de contrôle d'appel interroge le module 22 de gestion de coordonnées en lui fournissant le numéro de l' utilisateur appelant et reçoit, en réponse, l 'identification de la personne appelant et l'identification des contacts associés. Lors de l'étape 32 suivante, le module de contrôle d'appels 20 demande au module 24 de gestion des profils d'utilisateurs de lui fournir la liste des appels possibles à établir entre l' émetteur et les personnes de la liste fournie par le module 22 de gestion des coordonnées. Pour cela, le module de gestion des profils 24 analyse l'ensemble des connexions disponibles, de manière connue en soi, afin de déterminer celles qui sont actives et celles qui sont occupées, ainsi que les préférences de joignabilité extraites de la base de données 26 qui définissent des règles de mise en communication en fonction de l'agenda, du carnet d'adresses et des préférences de service ou de terminal de chaque utilisateur à appeler parmi la liste fournie par le module 22. Lors de l'étape 34 suivante, le module de gestion des profils d'utilisateurs 24 renvoie au module de contrôle d'appels 20 une liste de coordonnées ne contenant que des coordonnées correspondant à des appels possibles et fiables, puisque établie dynamiquement et donc dans laquelle les échecs sont minimisés. On notera que, dans cette liste, les informations peuvent être classées par le module de gestion des profils 24 selon différents critères, par exemple par ordre de proximité géographique, en tenant compte des informations de localisation des interlocuteurs distants. Le module de contrôle d'appels 20 procède alors à des tentatives d'appel en utilisant les informations délivrées par le module 24. Si, lors de l'étape 36 suivante, il est déterminé qu' un appel a échoué, le module 20 de contrôle d' appels demande alors au module 24 de gestion de profils d'utilisateurs de transmettre à destination du terminal indisponible une notification d'appel de manière à informer le destinataire de l' appel qu' il a reçu un appel de l' émetteur (étape 38). On notera que si tous les contacts ont été appelés sans succès, lors de l ' étape 40, il peut être prévu d' établir un appel automatique vers un numéro d' urgence institutionnel (pompiers, par exemple) . On a dès lors l'assurance qu'un appel de secours sera toujours reçu par un destinataire. Si, au contraire, lors de l'étape 36 précédente il a été déterminé que la tentative d'appel n' a pas échoué, lors de l'étape 42 suivante, il est procédé à une mise en communication de l' utilisateur appelant avec l'utilisateur appelé. Dans la description qui vient d'être faite, on a considéré que l' appel s' effectue depuis un terminal doté d' une application cliente capable de transmettre au module 20 l' ensemble des informations permettant d'identifier l'émetteur. Cependant, dans le cas où le terminal est dépourvu d' application cliente, les coordonnées de l'appelant, récupérées par le module de contrôle d'appel 20 sont directement comparées au sein du module 22 de gestion avec des coordonnées préalablement déclarées dans ce module de gestion. Par contre, si l'appel s' effectue depuis un terminal équipé d'une application logicielle cliente et que l'identification statique, c'est-à- dire l'identification effectuée par comparaison avec des coordonnées préalablement déclarées dans le module 22 de gestion, échoue, c'est-à- dire que les coordonnées déclarées dans le module de gestion de numéros 22 ne correspondent pas aux coordonnées de l' appelant, l'identification s'effectue de manière dynamique. Dans ce cas, le module 22 délègue cette identification au module de gestion de profils d'utilisateurs 24 qui identifie alors l'utilisateur en comparant les coordonnées de l'utilisateur appelant avec des coordonnées transmises dynamiquement par les applications logicielles clientes hébergées au sein des terminaux. Enfin, dans le cas où l'utilisateur appelant appelle depuis un terminal non équipé de l' application logicielle cliente et pour lequel aucune déclaration de numéro de téléphone n'a été effectuée de manière statique dans le module 22 de gestion de coordonnées, l ' appel est rejeté. On pourrait cependant prévoir, dans ce cas, une identification en utilisant un serveur vocal interactif associé à la plateforme 22. 24 is further adapted to transmit to each called user call notifications, in the event of their unavailability. The call control module 20 receives, as indicated above, each incoming call. It is suitable for identifying the contact details of the caller, as is known per se. As visible in FIG. 1, it communicates with the coordinate management module 22 and with the profile management module of users 24. In particular, it interrogates the module 22 for managing coordinates in order to know the identity of the calling user, from the coordinates of the station used, and to recover all of the contacts associated with this person. Furthermore, it interrogates the module 24 for managing user profiles in order to know, among all the contacts delivered by the module 22 for managing coordinates, those who can be reached at the time of the call and to have contact details of users who can be reached at this time. Finally, the contact management module 22 is constituted, in one embodiment, by a short number management module allowing the implementation of the service of automatic establishment of a telecommunication link by simple call of a number short. It also incorporates, stored in memory, a set of contacts, configurable by each user, in order to determine, for each user, the set of contacts to be called. This information is delivered to the call control module 20, in response to a request made by this module 20. As indicated above, such a system is particularly suitable for constituting an emergency call system, according to which, by simple dialing of the short number of the administration platform 12, and in particular of the call control system 20, it is possible to automatically establish a communication with one or more users who have, on the one hand, been identified as contacts to be called by the contact management module 22 and which, on the other hand, have been identified by the user profile management module 24 as available and as reachable at the time of the call, in using telephone coordinates, an IP address, etc., extracted from the database 26. With reference to FIG. 2, the system which has just been described operates in the following manner. The first step 28 of the method according to the invention corresponds to the reception, by the call control module, of a call originating from a terminal of a calling subscriber. As indicated above, this call is made by dialing a specific short call number from the network platform implementing the service. During this first step 28, the module 20 proceeds to identify the coordinates of the calling user. During the next step 30, the call control module 20 interrogates the contact management module 22 by providing it with the number of the calling user and receives, in response, the identification of the calling person and the identification of associated contacts. During the following step 32, the call control module 20 requests the user profile management module 24 to provide it with the list of possible calls to be established between the sender and the persons in the list supplied by the user. contact management module 22. For this, the profile management module 24 analyzes all of the available connections, in a manner known per se, in order to determine which ones are active and which are busy, as well as the reachability preferences extracted from the database 26 which define communication rules according to the agenda, address book and service or terminal preferences of each user to be called from the list provided by the module 22. During the following step 34, the user profile management module 24 returns to the call control module 20 a list of coordinates containing only coordinates corresponding to possible and reliable calls, since it is established dynamically and therefore in which failures are minimized. It will be noted that, in this list, the information can be classified by the profile management module 24 according to different criteria, for example in order of geographic proximity, taking into account the location information of the remote interlocutors. The call control module 20 then makes call attempts using the information delivered by the module 24. If, during the following step 36, it is determined that a call has failed, the module 20 of Call control then requests the user profile management module 24 to transmit a call notification to the unavailable terminal so as to inform the recipient of the call that he has received a call from the sender ( step 38). It will be noted that if all the contacts have been called without success, during step 40, provision may be made to establish an automatic call to an institutional emergency number (fire brigade, for example). We can therefore be sure that a rescue call will always be received by a recipient. If, on the contrary, during the previous step 36 it was determined that the call attempt has not failed, during the next step 42, the calling user is put into communication with the user called. In the description which has just been made, it has been considered that the call is made from a terminal provided with a client application capable of transmitting to module 20 all of the information making it possible to identify the sender. However, in the case where the terminal does not have a client application, the contact details of the caller, recovered by the call control module 20 are directly compared within the management module 22 with coordinates previously declared in this module. Management. On the other hand, if the call is made from a terminal equipped with a client software application and the static identification, that is to say the identification carried out by comparison with coordinates previously declared in the module 22 of management, fails, that is to say that the coordinates declared in the number management module 22 do not correspond to the contact details of the caller, the identification is carried out dynamically. In this case, the module 22 delegates this identification to the profile management module of users 24 who then identifies the user by comparing the coordinates of the calling user with coordinates transmitted dynamically by the client software applications hosted within the terminals. Finally, in the case where the calling user calls from a terminal not equipped with the client software application and for which no telephone number declaration has been made statically in the module 22 for managing coordinates, the appeal dismissed. In this case, however, an identification could be provided using an interactive voice server associated with the platform 22.

Claims

REVENDICATIONS
1. Système d'aide à l' établissement d'une liaison de télécommunication entre un utilisateur appelant (14) et un ou plusieurs utilisateurs appelés (16, 18) choisis parmi un ensemble d' utilisateurs susceptibles d'être appelés par l'utilisateur appelant, ledit système étant destiné à être intégré à un réseau de télécommunication, caractérisé en ce qu' il comporte une plate-forme (12) d' administration du réseau comprenant un module de contrôle d' appels (20) recevant en entrée un appel en provenance de l'utilisateur appelant, un module (22) de gestion de coordonnées apte à identifier l' utilisateur appelant et à fournir une liste de contacts, un module (24) de gestion de profils d'utilisateurs apte à élaborer, à partir de la liste de contacts, les coordonnées des utilisateurs joignables à l' instant de l' appel, le module de contrôle d' appel établissant automatiquement un appel en utilisant les coordonnées des utilisateurs joignables. 1. System for assisting in the establishment of a telecommunications link between a calling user (14) and one or more called users (16, 18) chosen from a set of users likely to be called by the user calling, said system being intended to be integrated into a telecommunication network, characterized in that it comprises a network administration platform (12) comprising a call control module (20) receiving a call as input coming from the calling user, a contact management module (22) capable of identifying the calling user and providing a contact list, a user profile management module (24) able to develop, from from the contact list, the contact details of the users who can be reached at the time of the call, the call control module automatically establishing a call using the contact details of the users who can be reached.
2. Système selon la revendication 1, caractérisé en ce que le module (22) de gestion de coordonnées est un module de gestion de numéros courts. 2. System according to claim 1, characterized in that the module (22) for managing coordinates is a module for managing short numbers.
3. Système selon l'une des revendications 1 et 2, caractérisé en ce que le module (24) de gestion des profils d'utilisateurs comporte une base de données (26) dans laquelle sont stockées, pour chaque utilisateur, des informations statiques, telles que l'identité de l'utilisateur, et des informations dynamiques, telles que les coordonnées auxquelles l'utilisateur est joignable à l 'instant de l'appel. 3. System according to one of claims 1 and 2, characterized in that the module (24) for managing user profiles comprises a database (26) in which are stored, for each user, static information, such as the identity of the user, and dynamic information, such as the contact details to which the user can be reached at the time of the call.
4. Système selon la revendication 3, caractérisé en ce que le module de gestion des profils est adapté pour attribuer un identifiant unique à chaque utilisateur, les identifiants étant destinés à être transmis au module de contrôle d' appels en tant que liste de contacts. 4. System according to claim 3, characterized in that the profile management module is adapted to assign a unique identifier to each user, the identifiers being intended to be transmitted to the call control module as a contact list.
5. Système selon l'une quelconque des revendications 1 à 4, caractérisé en ce qu' il comprend en outre une application logicielle cliente ( 14) hébergée au sein de chaque terminal de télécommunication à partir duquel un appel peut être émis, ladite application logicielle étant adaptée pour transmettre des informations relatives à l'utilisateur appelant vers le module de gestion des profils d'utilisateurs. 5. System according to any one of claims 1 to 4, characterized in that it also comprises a software application client (14) hosted within each telecommunication terminal from which a call can be made, said software application being adapted to transmit information relating to the calling user to the user profile management module.
6. Système selon l 'une quelconque des revendications 1 à 5, caractérisé en ce qu' il comporte en outre une application logicielle cliente ( 16, 18) embarquée au sein de chaque terminal d' utilisateur appelé, ladite application étant destinée à recevoir et à restituer des notifications d'appel en cas d'indisponibilité. 6. System according to any one of claims 1 to 5, characterized in that it further comprises a client software application (16, 18) embedded within each called user terminal, said application being intended to receive and to restore call notifications in the event of unavailability.
7. Système selon l 'une quelconque des revendications 1 à 6, caractérisé en ce qu'il comporte en outre un serveur vocal interactif utilisable par l' utilisateur appelant pour son identification auprès de la plate-forme d' administration. 7. System according to any one of claims 1 to 6, characterized in that it further comprises an interactive voice server usable by the calling user for his identification with the administration platform.
8. Procédé d' aide à l' établissement d'une liaison de télécommunication sur un réseau de télécommunication entre un utilisateur appelant et un ou plusieurs utilisateurs appelés choisis parmi un ensemble d'utilisateurs susceptibles d' être appelés par l'utilisateur appelant, ledit procédé étant mis en œuvre au moyen d'un système comprenant une plate-forme (12) d' administration du réseau comprenant un module (20) de contrôle d'appels recevant en entrée un appel en provenance de l' utilisateur appelant, un module (22) de gestion de coordonnées apte à identifier l'utilisateur appelant et à fournir une liste de contacts, un module (24) de gestion de profils d'utilisateurs apte à élaborer à partir de la liste de contacts les coordonnées des utilisateurs joignables à l'instant de l'appel, caractérisé en ce qu' il comporte les étapes consistant à : - identifier l'utilisateur appelant à partir des coordonnées du terminal de l'utilisateur ; - interroger le module (22) de gestion de coordonnées pour récupérer une liste de contacts associés à l' utilisateur appelant ; - interroger le module (24) de gestion de profils d'utilisateurs pour identifier, parmi les contacts récupérés, les coordonnées des utilisateurs joignables à l'instant de l' appel par l'utilisateur appelant ; et - établir automatiquement un appel en utilisant les coordonnées des utilisateurs joignables. 8. Method for helping the establishment of a telecommunication link on a telecommunication network between a calling user and one or more called users chosen from a set of users likely to be called by the calling user, said user method implemented by means of a system comprising a network administration platform (12) comprising a module (20) for controlling calls receiving an incoming call from the calling user, a module (22) for managing coordinates capable of identifying the calling user and providing a list of contacts, a module (24) for managing user profiles capable of developing from the contact list the coordinates of the users who can be reached at the instant of the call, characterized in that it comprises the steps consisting in: - identifying the calling user from the coordinates of the user's terminal; - interrogating the contact management module (22) to retrieve a list of contacts associated with the calling user; - interrogate the module (24) for managing user profiles to identify, among the contacts retrieved, the coordinates of the users reachable at the time of the call by the calling user; and - automatically establish a call using the contact details of users who can be reached.
9. Procédé selon la revendication 8, caractérisé en ce qu' il comprend en outre une étape d' émission, par le module de gestion des profils, d'une notification d'appel à destination de chaque utilisateur indisponible. 9. Method according to claim 8, characterized in that it further comprises a step of transmission, by the profile management module, of a call notification to each unavailable user.
10. Procédé selon l 'une des revendications 8 et 9, caractérisé en ce qu' il comporte en outre une étape d'appel automatique d'un numéro prédéterminé en cas d'indisponibilité de l' ensemble des utilisateurs appelés. 10. Method according to one of claims 8 and 9, characterized in that it further comprises an automatic call step of a predetermined number in the event of unavailability of all of the users called.
PCT/FR2004/001145 2004-05-11 2004-05-11 System and method for assisting in the setting up of a telecommunication link in a telecommunication network WO2005122540A1 (en)

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