WO2005093672A1 - Method and system for managing a trolley park, for example, in a transport or commercial structure - Google Patents

Method and system for managing a trolley park, for example, in a transport or commercial structure Download PDF

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Publication number
WO2005093672A1
WO2005093672A1 PCT/FR2005/000657 FR2005000657W WO2005093672A1 WO 2005093672 A1 WO2005093672 A1 WO 2005093672A1 FR 2005000657 W FR2005000657 W FR 2005000657W WO 2005093672 A1 WO2005093672 A1 WO 2005093672A1
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WO
WIPO (PCT)
Prior art keywords
trolley
payment
site
electronic
terminal
Prior art date
Application number
PCT/FR2005/000657
Other languages
French (fr)
Inventor
Luis Filipe Vaz
Original Assignee
Luis Filipe Vaz
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Luis Filipe Vaz filed Critical Luis Filipe Vaz
Priority to EP05742141A priority Critical patent/EP1733359A1/en
Publication of WO2005093672A1 publication Critical patent/WO2005093672A1/en

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
    • G07F7/02—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by keys or other credit registering devices
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/34—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using cards, e.g. integrated circuit [IC] cards or magnetic cards
    • G06Q20/343—Cards including a counter
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
    • G07F7/06—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, i.e. reverse vending systems in which a user is rewarded for returning a container that serves as a token of value, e.g. bottles
    • G07F7/0618—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, i.e. reverse vending systems in which a user is rewarded for returning a container that serves as a token of value, e.g. bottles by carts
    • G07F7/0636—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, i.e. reverse vending systems in which a user is rewarded for returning a container that serves as a token of value, e.g. bottles by carts in which the trolleys or carts are kept in a restricted zone such as a coral-like enclosure, or are passing a gate before use is possible

Definitions

  • the present invention relates to a method for managing a fleet of trolleys, in particular in a transport structure such as a station or an airport, or a commercial structure such as a supermarket or hypermarket. It also relates to a system for managing a fleet of trolleys implementing this process.
  • Managing the fleet of luggage trolleys at airports and stations is currently costly for the operators of these parks. Indeed, it is necessary to have staff responsible for collecting the carts left by their users on the entire surface of the sites concerned.
  • the object of the invention is to propose a method for managing a fleet of trolleys, which is more efficient and less costly than the current methods of the prior art and provides the operators of this fleet with better profitability in comparison with that current processes.
  • This objective is achieved with a method of managing a fleet of carts, comprising: - a presentation, by a customer wishing to have a cart stored in a storage site, of an electronic payment means to a transaction device attached to this first storage site, - an identification of said means of payment and a first transaction with a central processing site, - an issue, by said central processing site, of an order for the provision of a cart provided an identification means, this cart being designed to receive a plurality of objects provided with electronic radio frequency tags, - a detection of said objects by passing the cart near a processing terminal, a collection of data contained in said electronic tags and a transmission of said data collected to said central processing site, and - a detection of the return of the trolley provided, to said pr to the first storage site or to a second storage site in connection with the remote processing site, this detection comprising a reading of data stored in said means of identification of said restored carriage, and a transmission of said data read to said central processing site.
  • the management method according to the invention can be implemented in a commercial structure.
  • the objects placed in the cart are then items to be purchased and the processing terminal is a payment terminal.
  • this management method comprises a detection of the articles by passage of the trolley near the payment terminal, a collection of data contained in the electronic tags and a transmission of this data collected to the central processing site for the payment of said items by means of electronic payment.
  • the management method according to the invention can also comprise, during the passage near the payment terminal, a step of electronic signature and identification of the trolley holder, conditioning the exit of said trolley. It can also include a measurement of the time elapsed between an instant of detection of a pickup of a cart and an instant of detection of a passage of the cart near the payment terminal.
  • the management method further comprises: - a supply to the customer, on the display means, of payment authorization information with the electronic payment means presented when taking the cart, issued from the remote site, and - at the exit of the commercial space, a detection of all the items placed in the cart, a collection of data contained in the electronic labels of the items, a transmission of this data to remote site, and a transaction with the remote payment site. It is also possible to provide for the detection of the articles successively deposited in the trolley, by at least one detection terminal, for the collection of data contained in the electronic tags, and for the processing of said data to deliver, on display means integral with the trolley, cost information for items placed in the cart.
  • the management method according to the invention can also be implemented in a transport structure.
  • the articles then include baggage and the processing terminal is arranged to identify the baggage placed on the trolley.
  • the management method comprises a detection of baggage by passage of the trolley near the processing terminal, a collection of data contained in said electronic tags and a transmission of said collected data to the central processing site.
  • the first transaction may include an initial debit from a bank account of the holder of the electronic means of payment presented during the withdrawal of a cart, and in that the second transaction includes total or partial compensation for the initial debit when the trolley is returned.
  • a system for managing a fleet of trolleys comprising: - means for presenting, by a client wishing to have a trolley stored in a storage site, an electronic payment means to a transaction device attached to this first storage site, - means for identifying said payment means and a first transaction with a central processing site, - means for issuing , from said central processing site, an order for the provision of a trolley provided with an identification means, this trolley being designed to receive a plurality of objects provided with radio frequency electronic tags, - means for detecting said objects by passing the carriage near a payment terminal, means for collecting data contained in said electronic labels and means for transmitting said your data collected at said central processing site, - means for detecting the return of the trolley provided, at said first storage site or at a second storage site in connection with the remote processing site, and - means for reading data stored in said means for identifying said restored carriage, and for transmitting said data read to said central processing site.
  • the management system according to the invention can advantageously be provided to equip a commercial structure.
  • the objects then include articles placed in the cart for purchase, and the processing terminal is a payment terminal.
  • the detection means are then arranged to detect the articles by passing the carriage near the payment terminal, and in that the central processing site is arranged to manage the payment, by said electronic payment means, of said detected articles.
  • the management system according to the invention is provided to equip a transport structure, the objects then include baggage and the processing terminal is a baggage identification terminal arranged on a trolley.
  • the baggage detection means are then arranged to detect the baggage placed on a trolley passing near the identification terminal.
  • the transaction means can also be arranged to carry out an initial debit from a bank account of the holder of the electronic means of payment presented during the withdrawal of a cart, and to carry out total or partial compensation for the initial debit during the return of the carriage.
  • this process offers greater flexibility to users of airports or stations thus equipped, in particular allowing those of those users who agree to pay this service at a high price to still be able to quickly dispose of a cart without having to search local currency by simply inserting their credit card in a reader provided for this purpose, and not to bring this cart to a storage site. In this case, these users pay the pre-debit deposit for this service.
  • users more concerned with the cost of the operation they only need to carry out the normal cycle of return of the cart to be billed for a modest operation cost, for example the equivalent of a 1 or € 2 or more depending on the operator, or free of charge depending on the operator's management policy.
  • dematerialized means of payment means any means of payment that does not use coins or tickets, which includes immediate or deferred debit payment cards, credit cards, payment codes provided by operators and any other means of indirect payment.
  • management method according to the invention implemented in a commercial structure, customers no longer need to extract the articles contained in their carts to place them on a checkout mat, nor to present an electronic means of payment since this means has already been registered at the time of picking up a cart.
  • the interests of the trolley fleet manager are preserved by the fact that the non-return of a trolley can, for example, be sanctioned by a fixed debit of the electronic means of payment provided by the customer who has used this trolley.
  • the method according to the invention can be easily implemented by most of the existing operators of carriage parks.
  • trolley storage ramp systems controlled by a smart card reader connected by all currently available means of communication (wired, wireless, WiFi or other) to a remote processing site.
  • trolley storage systems which can be adapted to the specific needs of the invention, or provision can be made to produce storage systems specifically dedicated to the method according to the invention.
  • the information processing and transaction part provided for in the method according to the invention can be implemented in the form of a specific software layer supplemented by existing software systems for electronic transaction by smart card.
  • FIG. 1 is a block diagram of a first form of realization of a management system according to the invention, for the management of a fleet of luggage trolleys
  • - Figure 2 is a block diagram of a second embodiment of a management system according to the invention, for the management of a fleet of trolleys in a shopping center
  • - Figure 3 illustrates a particular form of operation of a management system according to the invention in a shopping center.
  • a management system S is located on several sites ST1, ST2 for storage / supply of trolleys, located at an airport A.
  • Each storage / supply site ST1, ST2 comprises a storage area Zl, Z2 provided with a locking rail RI, R2 provided for blocking carriages LC1, LCi, LCn; LCk, LCj, and a control terminal Dl, D2 comprising a control and processing unit (not shown in FIG. 1), a card reader C1, C2, a printing unit II, 12, and a radio detector frequency RF 1, RF2.
  • Each LCi, LC trolley is equipped with a radio frequency chip Tl 5 ..., Ti, ..., Tn, T fixed on an amount of the trolley and containing permanent identification data of said trolley and temporary linked data when using this cart.
  • the S system management system also implements an operating server SE located on a remote site SC, connected via one or more communication networks R, to the control terminals Dl, D2 of each of the storage / supply sites, and to one or more SB bank servers.
  • a traveler V wishes to have a luggage trolley in the public enclosure of the airport A, he inserts a means of payment CP, or any other means of transaction, in the card reader Cl of the terminal Dl of the first storage / supply site it meets.
  • the terminal Dl processing unit then communicates with the payment card to identify the characteristics of this means of payment and authorize the traveler holding this means of payment to take a trolley.
  • This authorization results in the printing of a service opening ticket which the traveler must keep as proof of the transaction and which mentions, for example, the amount of the deposit, and by an action to release the electromagnetic drag actuators.
  • trolleys in the RI rail It should be noted that one can also provide a version of the system according to the invention in which there is no provision for printing a ticket.
  • the passage of the LC trolley thus released in front of the detector RF1 causes the reading by this detector of the data stored in the radio frequency chip T of the trolley and the writing of temporary usage data in said chip. The traveler can then freely dispose of the trolley to store their luggage
  • the luggage placed on the trolley can then be identified and the identification data is transmitted to a central processing site for processing, in particular for the purpose of baggage check-in.
  • a central processing site for processing, in particular for the purpose of baggage check-in.
  • the traveler When the traveler no longer needs this trolley, for example when this baggage has been transferred to the trunk of a bus, taxi or car, or when it has reached the platform of a station, the traveler then returns the trolley to the storage / supply station closest to his transfer location.
  • the traveler V then engages the carriage LC to return to the storage area Z2 of this station ST2.
  • the passage of the radio frequency chip T fixed on the carriage LC in front of the detector RF2 of the terminal D2 causes a sequence of identification of the carriage and transmission of identification data to the operating server SE via the communication network R .
  • a storage site ST comprises a processing and control terminal DC provided with a screen EC, with an electronic means of payment reader C1, and with a ticket printing unit CP, and a mechanical or electromechanical device RC for the controlled release of a carriage CC equipped with a radio frequency chip T.
  • the management system S ' further comprises a plurality of payment terminals BP equipped with readers DR of radio frequency chips P affixed or inserted into items A picked up in a sales area SM and deposited by customers in their carts, and a central processing site equipped with an operating server SE linked to the different cart storage sites, the different BP payment terminals and, via a communication network, with banking sites Bl, ... Bi, ... Bn.
  • a customer To obtain a CC trolley at an ST storage site, a customer must present an electronic means of payment at the DC processing and control terminal of this storage site.
  • This electronic means of payment can be materialized by a payment or credit card, magnetic stripe, chip or radio frequency, or completely dematerialized in the form of an identification code or a biometric personal identification means.
  • This presentation of an electronic payment means leads to a sequence of identification and transmission of identification data both of the electronic payment means presented and of the cart provided, to the operating server SE on the central processing site.
  • SC with opening of a transaction file.
  • the CC trolley can be equipped with an electronic communication and display module making it possible to provide its use with information relating to the use of its means of payment, in particular its available credit or the price of the items placed in the trolley, these information being transmitted from a communication terminal located in the commercial space and / or on storage sites.
  • the electronic communication and display module can be attached to the handle of the cart.
  • the customer using the cart CC then does his shopping in the sales area SM and deposits a set of articles A in this cart.
  • the customer then presents himself at the exit of the sales area near a BP payment terminal whose radio frequency reading device DR reads both the identification data contained in the radio frequency chips P of all the articles A contained in the cart and the identification data of this cart contained in its radiofrequency label T.
  • these data are transmitted to the operating server which performs, by accessing a database BD of the center commercial, the calculation of the sum of purchases contained in the CC cart and charges, via a link with the customer's banking services, the corresponding amount on the electronic means of payment initially presented by this customer.
  • the transaction file initially opened for this client is not definitively closed until after it has been returned by the client to a trolley storage site which may be either the initial storage site or another storage site depending on the shopping center. Detection of the return of the cart leads either to total compensation for a debit initially charged on the account associated with the customer's electronic payment method when the cart is withdrawn, or to partial compensation for debit, depending on the pricing policy of the fleet operator.
  • the proper execution of the payment transaction may condition the opening of an exit barrier allowing the user to leave the shopping center or the sales area with his cart.
  • a client obtains (I) a cart CC from a storage terminal DC1 by presenting a means of payment
  • This CC trolley is equipped with a MN communication and display module provided with a label. radio frequency T or an equivalent radio frequency identification means.
  • the operating site SE On its journey (II) between the storage site ST located in a parking lot and the entrance to the commercial space EC, the operating site SE will have interrogated a remote banking site SB to obtain the credit available for this customer.
  • This available credit information is then displayed, via a communication terminal BC located in the commercial space, in the form of a message M1 on the communication and display module MV of the carriage CC.
  • the communication and display module MN detects the P chips affixed to these items, calculates the amount of purchases in progress and displays them in the form of a message M2.
  • the customer approaches a BP payment terminal with his cart at the exit of the commercial space.
  • This payment terminal automatically collects (N) all the price information for the items contained in the cart CC and transmits to the SE operating site a direct debit request. If this direct debit request is authorized, an automatic barrier is raised, allowing the customer to leave the commercial space with his cart containing the items purchased.
  • a first mode of transaction / compensation is based on the use of a payment or credit card held by a user of a cart.
  • the management method according to the invention must be provided to cooperate with current card transaction banking systems, and its implementation requires the use, at the storage sites, of reading / card identification, with or without contact.
  • the electronic payment means presented by a user of a cart is immaterial and takes the form of information temporarily or permanently held by this user and communicated by the latter. to an information system via appropriate means arranged on a trolley storage site.
  • This information can be, as non-limiting example, a code entered on a keyboard or a message sent by voice by the user's mobile phone. It is also possible to provide biometric information attached to the person of the user or even information contained in a radio frequency chip inserted in a label affixed to a piece of luggage, a transport ticket or a purchase order.
  • the electronic payment means allowing access to a cart can also be materialized in the form of a prepaid card given beforehand to a user.
  • this prepaid card may have been given when purchasing a train or plane ticket.
  • the different modes of implementation of the management method according to the invention can also be combined with conventional modes of management of carriage parks.
  • the management method according to the invention could be implemented in a baggage trolley management system of the type described in the document US Pat. No. 6,459,954B 1 mentioned above.
  • the invention is not limited to the examples which have just been described and numerous modifications can be made to these examples without departing from the scope of the invention.

Abstract

The invention relates to a method of managing a trolley park. The inventive method comprises the following steps: a client wishing to use a trolley from a storage site presents an electronic payment means at a transaction device which is attached to said first storage site; the payment means is identified and a first transaction with a central processing site is performed; the central processing site transmits an order to make available a trolley comprising an identification means, said trolley being designed to receive a plurality of objects that have been equipped with electronic radio frequency ID labels; the articles are detected by passing the trolley close to a payment terminal, such that the data contained on the electronic labels are collected and transmitted to the central processing site; and the return of the trolley is detected at the first storage site or at a second storage site which is connected to the remote processing site. The invention is suitable for use in commercial or transport structures, such as railway stations, ferry terminals and airports.

Description

« Procédé et système de gestion d'un parc de chariots, not-unment dans une structure de transport ou commerciale » "Method and system for managing a fleet of trolleys, especially in a transport or commercial structure"
. La présente invention concerne un procédé de gestion d'un parc de chariots, notamment dans une structure de transport telle qu'une gare ou un aéroport, ou une structure commerciale telle qu'un supermarché ou un hypermarché. Elle vise également un système de gestion d'un parc de chariots mettant en œuvre ce procédé. La gestion des parcs de chariots à bagages dans les aéroports et les gares s'avère actuellement coûteuse pour les opérateurs de ces parcs. En effet, il est nécessaire de disposer de personnels chargés de rassembler les chariots laissés par leurs utilisateurs sur toute la surface des sites concernés. Il existe bien actuellement des systèmes de consigne utilisés couramment dans les centres commerciaux, mettant en œuvre des mécanismes à pièce fixés sur des chariots et agencés pour restituer la pièce préalablement insérée par l'utilisateur lorsque celui-ci ramène le chariot sur un site de restitution. De tels systèmes de consigne ne sont pas réellement opérants sur des sites tels qu'un aéroport car la restitution d'une pièce de un ou deux euros ne présente pas un caractère suffisamment incitatif pour que les voyageurs utilisateurs de chariot prennent le temps de ramener leur chariot. Par ailleurs, les gestionnaires de parcs de chariots sont bien souvent confrontés à des problèmes de vol et de dégradation des chariots, qui contribuent à des surcoûts de gestion. A ces problèmes de sécurité viennent s'ajouter des dépenses en personnels chargés de la récupération des chariots bien souvent éparpillés sur des sites vastes tels que des parcs de stationnement d'aéroports, de gares ou de centres commerciaux. On connaît déjà par le document US6,459,954B1 un système de gestion de chariots à bagages mettant en œuvre une station de stockage et de fourniture pourvue d'un dispositif monnayeur conçu pour recevoir des pièces ou billets en monnaie étrangère, pour conserver les sommes ainsi versées par un voyageur souhaitant disposer d'un chariot, et pour lui restituer sous la forme de pièces en monnaie locale si ce voyageur retourne le chariot qu'il avait empirante. Ce système de gestion est en outre pourvu d'un système de localisation des chariots par voie Radio Fréquence (RF). Par ailleurs, on connaît également les difficultés rencontrées pour la gestion des parcs de chariots dans l'enceinte d'une structure commerciale, notamment dans la perspective de la suppression à terme des systèmes actuels de caisse. Il existe déjà des procédés d'identification et de déteπnination de la facturation du contenu d'un chariot commercial, mettant en œuvre des étiquettes de technologie RFID (Identification Radio Fréquence) apposées sur les articles en vente dans un magasin et un dispositif de détection RF devant lequel on fait passer un chariot dans lequel ces articles sont stockés. Le but de l'invention est de proposer un procédé de gestion d'un parc de chariots, qui soit plus efficace et moins coûteux que les procédés actuels de l'art antérieur et procure aux opérateurs de ce parc une meilleure rentabilité en comparaison avec celle des procédés actuels. Cet objectif est atteint avec un procédé de gestion d'un parc de chariots, comprenant: - une présentation, par un client souhaitant disposer d'un chariot stocké dans un site de stockage, d'un moyen de paiement électronique à un dispositif de transaction attaché à ce premier site de stockage, - une identification dudit moyen de paiement et une première transaction avec un site central de traitement, - une émission, par ledit site central de traitement, d'un ordre de mise à disposition d'un chariot pourvu d'un moyen d'identification, ce chariot étant prévu pour recevoir une pluralité d'objets pourvus d'étiquettes électroniques radiofréquences, - une détection desdits objets par passage du chariot à proximité d'une borne de traitement, une collecte de données contenues dans lesdites étiquettes électroniques et une transmission desdites données collectées audit site central de traitement, et - une détection de la restitution du chariot mis à disposition, audit premier site de stockage ou en un second site de stockage en liaison avec le site distant de traitement, cette détection comprenant une lecture de données stockées dans ledit moyen d'identification dudit chariot restitué, et une transmission desdites données lues audit site central de traitement.. The present invention relates to a method for managing a fleet of trolleys, in particular in a transport structure such as a station or an airport, or a commercial structure such as a supermarket or hypermarket. It also relates to a system for managing a fleet of trolleys implementing this process. Managing the fleet of luggage trolleys at airports and stations is currently costly for the operators of these parks. Indeed, it is necessary to have staff responsible for collecting the carts left by their users on the entire surface of the sites concerned. There are currently deposit systems commonly used in shopping centers, implementing coin mechanisms fixed on trolleys and arranged to return the part previously inserted by the user when the latter returns the trolley to a return site. . Such deposit systems are not really effective on sites such as an airport because the return of a one or two euro coin does not provide enough incentive for travelers using the trolley to take the time to bring their carriage. In addition, truck fleet managers are often faced with theft and damage to the trucks, which contribute to additional management costs. These security problems are compounded by staff costs responsible for recovering the trolleys, which are often scattered over large sites such as parking lots at airports, stations or shopping centers. Document US6,459,954B1 already knows a baggage cart management system implementing a storage and supply station provided with a coin mechanism designed to receive coins or notes in foreign currency, to keep the sums thus paid by a traveler wishing to have a cart, and to return it in the form of coins in local currency if this traveler returns the cart he had worsening. This management system is furthermore provided with a trolley location system by Radio Frequency (RF). Furthermore, we also know the difficulties encountered for the management of the fleet of trolleys within the confines of a commercial structure, in particular with a view to the eventual abolition of current checkout systems. There are already methods of identifying and determining the invoicing of the contents of a cart commercial, using RFID (Radio Frequency Identification) technology labels affixed to items for sale in a store and an RF detection device in front of which a trolley in which these items are stored is passed. The object of the invention is to propose a method for managing a fleet of trolleys, which is more efficient and less costly than the current methods of the prior art and provides the operators of this fleet with better profitability in comparison with that current processes. This objective is achieved with a method of managing a fleet of carts, comprising: - a presentation, by a customer wishing to have a cart stored in a storage site, of an electronic payment means to a transaction device attached to this first storage site, - an identification of said means of payment and a first transaction with a central processing site, - an issue, by said central processing site, of an order for the provision of a cart provided an identification means, this cart being designed to receive a plurality of objects provided with electronic radio frequency tags, - a detection of said objects by passing the cart near a processing terminal, a collection of data contained in said electronic tags and a transmission of said data collected to said central processing site, and - a detection of the return of the trolley provided, to said pr to the first storage site or to a second storage site in connection with the remote processing site, this detection comprising a reading of data stored in said means of identification of said restored carriage, and a transmission of said data read to said central processing site.
Le procédé de gestion selon l'invention peut être mis en œuvre dans une structure commerciale. Les objets disposés dans le chariot sont alors des articles à acheter et la borne de traitement est une borne de paiement. Suivant l'invention, ce procédé de gestion comprend une détection des articles par passage du chariot à proximité de la borne de paiement, une collecte de données contenues dans les étiquettes électroniques et une transmission de ces données collectées au site central de traitement pour le paiement desdits articles par le moyen de paiement électronique. Le procédé de gestion selon l'invention peut en outre comprendre, lors du passage à proximité de la borne de paiement, une étape de signature électronique et d'identification du détenteur du chariot, conditionnant la sortie dudit chariot. Il peut aussi comprendre une mesure de la durée écoulée entre un instant de détection d'une prise d'un chariot et un instant de détection d'un passage du chariot à proximité de la borne de paiement. Dans une version avantageuse de l'invention, le procédé de gestion comprend en outre : - une fourniture au client, sur les moyens de visualisation, d'une information d'autorisation de paiement avec les moyens de paiement électronique présentés lors de la prise du chariot, émise depuis le site distant, et - à la sortie de l'espace commercial, une détection de l'ensemble des articles déposés dans le chariot, une collecte des données contenues dans les étiquettes électroniques des articles, une transmission de ces données au site distant, et une transaction avec le site distant de paiement. On peut aussi prévoir une détection des articles successivement déposés dans le chariot, par au moins une borne de détection, une collecte des données contenues dans les étiquettes électroniques, et un traitement desdites données pour délivrer, sur des moyens de visualisation solidaires du chariot, des informations de coût des articles placés dans le chariot. Le procédé de gestion selon l'invention peut aussi être mis en œuvre dans une structure de transport. Les articles comprennent alors des bagages et la borne de traitement est agencée pour identifier les bagages disposés sur le chariot. Suivant l'invention, le procédé de gestion comprend une détection des bagages par passage du chariot à proximité de la borne de traitement, une collecte de données contenues dans lesdites étiquettes électroniques et une transmission desdites données collectées au site central de traitement. La première transaction peut comprendre un débit initial d'un compte bancaire du détenteur du moyen de paiement électronique présenté lors du retrait d'un chariot, et en ce que la seconde transaction comprend une compensation totale ou partielle du débit initial lors de la restitution du chariot. Suivant un autre aspect de l'invention, il est proposé un système de gestion d'un parc de chariots, mettant en œuvre le procédé selon l'invention, comprenant: - des moyens pour présenter, par un client souhaitant disposer d'un chariot stocké dans un site de stockage, un moyen de paiement électronique à un dispositif de transaction attaché à ce premier site de stockage, - des moyens pour identifier ledit moyen de paiement et une première transaction avec un site central de traitement, - des moyens pour émettre, depuis ledit site central de traitement, un ordre de mise à disposition d'un chariot pourvu d'un moyen d'identification, ce chariot étant prévu pour recevoir une pluralité d'objets pourvus d'étiquettes électroniques radiofréquences, - des moyens pour détecter lesdits objets par passage du chariot à proximité d'une borne de paiement, des moyens pour collecter des données contenues dans lesdites étiquettes électroniques et des moyens pour transmettre lesdites données collectées audit site central de traitement, - des moyens pour détecter la restitution du chariot mis à disposition, audit premier site de stockage ou en un second site de stockage en liaison avec le site distant de traitement, et - des moyens pour lire des données stockées dans ledit moyen d'identification dudit chariot restitué, et pour transmettre lesdites données lues audit site central de traitement. Le système de gestion selon l'invention peut être avantageusement prévu pour équiper une structure commerciale. Les objets comprennent alors des articles disposés dans le chariot en vue de leur achat, et la borne de traitement est une borne de paiement. Les moyens de détection sont alors agencés pour détecter les articles par passage du chariot à proximité de la borne de paiement, et en ce que le site central de traitement est agencé pour gérer le paiement, par ledit moyen de paiement électronique, desdits articles détectés. Lorsque le système de gestion selon l'invention est prévu pour équiper une structure de transport, les objets comprennent alors des bagages et la borne de traitement est une borne d'identification de bagages disposés sur un chariot. Les moyens de détection de bagage sont alors agencés pour détecter les bagages disposés sur un chariot passant à proximité de la borne d'identification. Les moyens de transaction peuvent en outre être agencés pour effectuer un débit initial d'un compte bancaire du détenteur du moyen de paiement électronique présenté lors du retrait d'un chariot, et pour effectuer une compensation totale ou partielle du débit initial lors de la restitution du chariot. Avec le procédé selon l'invention mis en œuvre dans une structure de transport, l'opérateur d'un parc de chariots à bagages est assuré d'une augmentation significative du nombre de chariots rapportés sur les sites de stockage, minimisant ainsi les opérations de collecte et ainsi les coûts salariaux associés à ces collectes. Par ailleurs, ce procédé offre une plus grande souplesse aux utilisateurs des aéroports ou gares ainsi équipés, en permettant notamment à ceux de ces utilisateurs qui acceptent de payer cette prestation au prix fort de pouvoir quand même disposer rapidement d'un chariot sans avoir à chercher de la monnaie locale en insérant simplement leur carte de crédit dans un lecteur prévu à cet effet, et de ne pas ramener ce chariot dans un site de stockage. Dans ce cas, ces utilisateurs paient pour ce service la caution pré-débitée. En revanche, pour les utilisateurs plus concernés par le coût de l'opération, il leur suffit de réaliser le cycle normal de restitution du chariot pour se voir facturer un coût d'opération modeste, par exemple l'équivalent d'une pièce de 1 ou 2 € ou plus selon les opérateurs, ou gratuitement selon la politique de gestion de l'opérateur. On entend ici par moyen de paiement dématérialisé tout moyen de paiement ne mettant pas œuvre de pièce de monnaie ou de billet, ce qui inclut les cartes de paiement à débit immédiat ou différé, les cartes de crédit, les codes de paiement fournis par des opérateurs et tout autre moyen de paiement indirect. Avec le procédé de gestion selon l'invention mis en œuvre dans une structure commerciale, les clients n'ont plus besoin d'extraire les articles contenus dans leurs chariots pour les déposer sur un tapis de caisse, ni de présenter un moyen de paiement électronique puisque ce moyen a déjà été enregistré au moment de la prise d'un chariot. Par ailleurs, les intérêts du gestionnaire du parc de chariots sont préservés par le fait que la non restitution d'un chariot peut être par exemple sanctionnée par un débit forfaitaire du moyen de paiement électronique fourni par le client qui a utilisé ce chariot. Le procédé selon l'invention peut être aisément mis en œuvre chez la plupart des opérateurs existants de parcs de chariot. Il suffit pour cela de disposer de sites de stockage équipés de systèmes de rampes de stockage de chariot contrôlés par un lecteur de carte à puce reliée par tous moyens de communication actuellement disponibles (filaire, hertzien, WiFi ou autres) à un site distant de traitement. Il existe déjà des systèmes de stockage de chariots qui peuvent être adaptés aux besoins spécifiques de l'invention, ou on peut prévoir de réaliser des systèmes de stockage spécifiquement dédiés au procédé selon l'invention. La partie de traitement d'information et de transaction prévue dans le procédé selon l'invention peut être implémentée sous la forme d'une couche logicielle spécifique venant complétée des systèmes logiciels existants de transaction électronique par carte à puce. D'autres avantages et caractéristiques de l'invention apparaîtront à l'examen de la description détaillée d'un mode de mise en œuvre nullement limitatif, et des dessins annexés sur lesquels : - la figure 1 est un synoptique d'une première forme de réalisation d'un système de gestion selon l'invention, pour la gestion d'un parc de chariots à bagages, - la figure 2 est un synoptique d'une seconde forme de réalisation d'un système de gestion selon l'invention, pour la gestion d'un parc de chariots d'un centre commercial, et - la figure 3 illustre une forme particulière d'exploitation d'un système de gestion selon l'invention dans un centre commercial. On va maintenant décrire, en référence à la figure 1, un exemple de réalisation d'un système de gestion de parc de chariots à bagages selon l'invention, en même temps que le procédé mis en œuvre dans ce système. Un système S de gestion selon l'invention est implanté sur plusieurs sites ST1, ST2 de stockage/fourniture de chariots, implantés dans un aéroport A. Chaque site de stockage/fourniture ST1, ST2 comprend une zone de stockage Zl, Z2 pourvue d'un rail de verrouillage RI, R2 prévu pour bloquer des chariots LC1, LCi, LCn ; LCk, LCj, et une borne de contrôle Dl, D2 comprenant une unité de contrôle et de traitement (non représentée en figure 1), un lecteur de carte Cl, C2, une unité d'impression II, 12, et un détecteur radio-fréquence RF 1 , RF2. Chaque chariot LCi, LC est équipé d'une puce radio-fréquence Tl5...,Ti,...,Tn, T fixée sur un montant du chariot et contenant des données permanentes d'identification dudit chariot et des données temporaires liées à l'utilisation de ce chariot. Le système S de gestion selon l'invention met aussi en œuvre un serveur d'exploitation SE localisé sur un site distant SC, relié via un ou plusieurs réseaux de communication R, aux bornes de contrôle Dl, D2 de chacun des sites de stockage/fourniture, et à un ou plusieurs serveurs bancaires SB. Lorsqu'un voyageur V souhaite disposer d'un chariot à bagage dans l'enceinte publique de l'aéroport A, il insère un moyen de paiement CP, ou tout autre moyen de transaction, dans le lecteur de carte Cl de la borne Dl du premier site de stockage/fourniture qu'il rencontre. L'unité de traitement de la borne Dl communique alors avec la carte de paiement pour identifier les caractéristiques de ce moyen de paiement et autoriser le voyageur détenteur de ce moyen de paiement à prendre un chariot. Cette autorisation se traduit par l'impression d'un ticket d'ouverture de service que le voyageur doit conserver comme preuve de la transaction et qui mentionne par exemple le montant de la caution, et par une action de libération des actionneurs électromagnétiques d'entrave des chariots dans le rail RI. Il est à noter que l'on peut aussi prévoir une version du système selon l'invention dans laquelle il n'est pas prévu d'impression d'un ticket. Le passage du chariot LC ainsi libéré devant le détecteur RF1 provoque la lecture par ce détecteur des données stockées dans la puce radio-fréquence T du chariot et l'inscription de données temporaires d'utilisation dans ladite puce. Le voyageur peut alors librement disposer du chariot pour y placer ses bagagesThe management method according to the invention can be implemented in a commercial structure. The objects placed in the cart are then items to be purchased and the processing terminal is a payment terminal. According to the invention, this management method comprises a detection of the articles by passage of the trolley near the payment terminal, a collection of data contained in the electronic tags and a transmission of this data collected to the central processing site for the payment of said items by means of electronic payment. The management method according to the invention can also comprise, during the passage near the payment terminal, a step of electronic signature and identification of the trolley holder, conditioning the exit of said trolley. It can also include a measurement of the time elapsed between an instant of detection of a pickup of a cart and an instant of detection of a passage of the cart near the payment terminal. In an advantageous version of the invention, the management method further comprises: - a supply to the customer, on the display means, of payment authorization information with the electronic payment means presented when taking the cart, issued from the remote site, and - at the exit of the commercial space, a detection of all the items placed in the cart, a collection of data contained in the electronic labels of the items, a transmission of this data to remote site, and a transaction with the remote payment site. It is also possible to provide for the detection of the articles successively deposited in the trolley, by at least one detection terminal, for the collection of data contained in the electronic tags, and for the processing of said data to deliver, on display means integral with the trolley, cost information for items placed in the cart. The management method according to the invention can also be implemented in a transport structure. The articles then include baggage and the processing terminal is arranged to identify the baggage placed on the trolley. According to the invention, the management method comprises a detection of baggage by passage of the trolley near the processing terminal, a collection of data contained in said electronic tags and a transmission of said collected data to the central processing site. The first transaction may include an initial debit from a bank account of the holder of the electronic means of payment presented during the withdrawal of a cart, and in that the second transaction includes total or partial compensation for the initial debit when the trolley is returned. According to another aspect of the invention, there is provided a system for managing a fleet of trolleys, implementing the method according to the invention, comprising: - means for presenting, by a client wishing to have a trolley stored in a storage site, an electronic payment means to a transaction device attached to this first storage site, - means for identifying said payment means and a first transaction with a central processing site, - means for issuing , from said central processing site, an order for the provision of a trolley provided with an identification means, this trolley being designed to receive a plurality of objects provided with radio frequency electronic tags, - means for detecting said objects by passing the carriage near a payment terminal, means for collecting data contained in said electronic labels and means for transmitting said your data collected at said central processing site, - means for detecting the return of the trolley provided, at said first storage site or at a second storage site in connection with the remote processing site, and - means for reading data stored in said means for identifying said restored carriage, and for transmitting said data read to said central processing site. The management system according to the invention can advantageously be provided to equip a commercial structure. The objects then include articles placed in the cart for purchase, and the processing terminal is a payment terminal. The detection means are then arranged to detect the articles by passing the carriage near the payment terminal, and in that the central processing site is arranged to manage the payment, by said electronic payment means, of said detected articles. When the management system according to the invention is provided to equip a transport structure, the objects then include baggage and the processing terminal is a baggage identification terminal arranged on a trolley. The baggage detection means are then arranged to detect the baggage placed on a trolley passing near the identification terminal. The transaction means can also be arranged to carry out an initial debit from a bank account of the holder of the electronic means of payment presented during the withdrawal of a cart, and to carry out total or partial compensation for the initial debit during the return of the carriage. With the method according to the invention implemented in a transport structure, the operator of a fleet of baggage carts is assured of a significant increase in the number of carts brought back to the storage sites, thus minimizing the operations of collection and thus the salary costs associated with these collections. In addition, this process offers greater flexibility to users of airports or stations thus equipped, in particular allowing those of those users who agree to pay this service at a high price to still be able to quickly dispose of a cart without having to search local currency by simply inserting their credit card in a reader provided for this purpose, and not to bring this cart to a storage site. In this case, these users pay the pre-debit deposit for this service. On the other hand, for users more concerned with the cost of the operation, they only need to carry out the normal cycle of return of the cart to be billed for a modest operation cost, for example the equivalent of a 1 or € 2 or more depending on the operator, or free of charge depending on the operator's management policy. Here, dematerialized means of payment means any means of payment that does not use coins or tickets, which includes immediate or deferred debit payment cards, credit cards, payment codes provided by operators and any other means of indirect payment. With the management method according to the invention implemented in a commercial structure, customers no longer need to extract the articles contained in their carts to place them on a checkout mat, nor to present an electronic means of payment since this means has already been registered at the time of picking up a cart. Furthermore, the interests of the trolley fleet manager are preserved by the fact that the non-return of a trolley can, for example, be sanctioned by a fixed debit of the electronic means of payment provided by the customer who has used this trolley. The method according to the invention can be easily implemented by most of the existing operators of carriage parks. All you need is to have storage equipped with trolley storage ramp systems controlled by a smart card reader connected by all currently available means of communication (wired, wireless, WiFi or other) to a remote processing site. There are already trolley storage systems which can be adapted to the specific needs of the invention, or provision can be made to produce storage systems specifically dedicated to the method according to the invention. The information processing and transaction part provided for in the method according to the invention can be implemented in the form of a specific software layer supplemented by existing software systems for electronic transaction by smart card. Other advantages and characteristics of the invention will appear on examining the detailed description of a mode of implementation in no way limiting, and the appended drawings in which: - Figure 1 is a block diagram of a first form of realization of a management system according to the invention, for the management of a fleet of luggage trolleys, - Figure 2 is a block diagram of a second embodiment of a management system according to the invention, for the management of a fleet of trolleys in a shopping center, and - Figure 3 illustrates a particular form of operation of a management system according to the invention in a shopping center. We will now describe, with reference to FIG. 1, an exemplary embodiment of a system for managing the fleet of luggage trolleys according to the invention, at the same time as the method implemented in this system. A management system S according to the invention is located on several sites ST1, ST2 for storage / supply of trolleys, located at an airport A. Each storage / supply site ST1, ST2 comprises a storage area Zl, Z2 provided with a locking rail RI, R2 provided for blocking carriages LC1, LCi, LCn; LCk, LCj, and a control terminal Dl, D2 comprising a control and processing unit (not shown in FIG. 1), a card reader C1, C2, a printing unit II, 12, and a radio detector frequency RF 1, RF2. Each LCi, LC trolley is equipped with a radio frequency chip Tl 5 ..., Ti, ..., Tn, T fixed on an amount of the trolley and containing permanent identification data of said trolley and temporary linked data when using this cart. The S system management system according to the invention also implements an operating server SE located on a remote site SC, connected via one or more communication networks R, to the control terminals Dl, D2 of each of the storage / supply sites, and to one or more SB bank servers. When a traveler V wishes to have a luggage trolley in the public enclosure of the airport A, he inserts a means of payment CP, or any other means of transaction, in the card reader Cl of the terminal Dl of the first storage / supply site it meets. The terminal Dl processing unit then communicates with the payment card to identify the characteristics of this means of payment and authorize the traveler holding this means of payment to take a trolley. This authorization results in the printing of a service opening ticket which the traveler must keep as proof of the transaction and which mentions, for example, the amount of the deposit, and by an action to release the electromagnetic drag actuators. trolleys in the RI rail. It should be noted that one can also provide a version of the system according to the invention in which there is no provision for printing a ticket. The passage of the LC trolley thus released in front of the detector RF1 causes the reading by this detector of the data stored in the radio frequency chip T of the trolley and the writing of temporary usage data in said chip. The traveler can then freely dispose of the trolley to store their luggage
B. S'il passe à proximité d'une borne d'identification, les bagages disposés sur le chariot peuvent alors être identifiés et les données d'identification sont transmises à un site central de traitement pour y être traitées, notamment à des fins d'enregistrement direct des bagages. Lorsque le voyageur n'a plus besoin de ce chariot, par exemple lorsque ces bagages ont été transférés dans le coffre d'un autobus, d'un taxi ou d'une voiture, ou encore lorsqu'il a atteint le quai d'une gare, le voyageur rapporte alors le chariot à la station de stockage/fourniture la plus proche de son lieu de transfert. Le voyageur V engage alors le chariot LC à restituer dans la zone de stockage Z2 de cette station ST2. Le passage de la puce radio-fréquence T fixée sur le chariot LC devant le détecteur RF2 de la borne D2 provoque une séquence d'identification du chariot et de transmission des données d'identification au serveur d'exploitation SE via le réseau de communication R. Le site distant procède alors à une compensation totale ou partielle, selon la politique tarifaire du gestionnaire du parc de chariots, du débit qui avait été initialement pratiqué sur le compte associé au moyen de paiement électronique présenté lors du retrait du chariot. On va maintenant décrire, en référence à la figure 2, un exemple de réalisation d'un système S' de gestion d'un parc de chariots CC équipant un centre commercial. Un site de stockage ST comporte une borne de traitement et de contrôle DC pourvue d'un écran EC, d'un lecteur de moyen de paiement électronique Cl, et d'une unité d'impression de ticket CP, et un dispositif mécanique ou électromécanique RC de libération contrôlée d'un chariot CC équipée d'une puce radiofréquence T. Le système de gestion S' selon l'invention comprend en outre une pluralité de bornes de paiement BP équipées de lecteurs DR de puces radiofréquences P apposées ou insérées dans des articles A prélevés dans une zone de vente SM et déposées par les clients dans leurs chariots, et un site central de traitement équipé d'un serveur d'exploitation SE en liaison avec les différents sites de stockage de chariot, les différentes bornes de paiement BP et, via un réseau de communication, avec des sites bancaires Bl,...Bi,...Bn. Pour obtenir un chariot CC sur un site de stockage ST, un client doit présenter un moyen de paiement électronique à la borne de traitement et de contrôle DC de ce site de stockage. Ce moyen de paiement électronique peut être matérialisé par une carte de paiement ou de crédit, à piste magnétique, à puce ou radiofréquence, ou complètement dématérialisé sous la forme d'un code d'identification ou d'un moyen d'identification personnelle biométrique. Cette présentation d'un moyen de paiement électronique conduit à une séquence d'identification et de transmission de données d'identification à la fois du moyen de paiement électronique présenté et du chariot fourni, au serveur d'exploitation SE sur le site central de traitement SC avec ouverture d'un dossier de transaction. Le chariot CC peut être équipé d'un module électronique de communication et de visualisation permettant de fournir à son utilisation des informations relatives à l'utilisation de son moyen de paiement, notamment son crédit disponible ou le prix des articles placés dans le chariot, ces informations étant émises depuis une borne de communication disposée dans l'espace commercial et/ou sur les sites de stockage. Ce module électronique de communication et de visualisation peut par exemple être fixé à la poignée du chariot. Le client utilisateur du chariot CC fait alors ses courses dans la zone de vente SM et dépose un ensemble d'articles A dans ce chariot. A la fin de ses courses, le client se présente alors à la sortie de la zone de vente à proximité d'un borne de paiement BP dont le dispositif de lecture radiofréquence DR lit à la fois les données d'identification contenues dans les puces radiofréquences P de l'ensemble des articles A contenus dans le chariot et les données d'identification de ce chariot contenues dans son étiquette radiofréquence T. ces données sont transmises au serveur d'exploitation qui effectue, en accédant à une base de données BD du centre commercial, le calcul de la somme des achats contenus dans le chariot CC et impute, via une liaison avec les services bancaires du client, le montant correspondant sur le moyen de paiement électronique présenté initialement par ce client. Le dossier de transaction initialement ouvert pour ce client n'est définitivement refermé qu'après restitution par le client sur un site de stockage de chariot qui peut être soit le site de stockage initial ou un autre site de stockage dépendant du centre commercial. La détection de la restitution du chariot conduit soit à une compensation totale d'un débit initialement pratiqué sur le compte associé au moyen de paiement électronique du client lors du retrait du chariot, soit à une compensation partielle du débit, en fonction de la politique tarifaire de l'opérateur du parc de chariots. On peut aussi prévoir que les achats effectués par l'utilisateur du chariot soient réglés automatiquement au moment de sortie du centre commercial, via une borne de paiement spécifique ou générique agencée pour collecter l'ensemble des données d'identification des articles disposés dans le chariot ainsi que les données d'identification du chariot. La bonne exécution de la transaction de paiement peut conditionner l'ouverture d'une barrière de sortie permettant à l'utilisateur de quitter le centre commercial ou la zone de vente avec son chariot. Au moment de la détection de la restitution du chariot sur un site de stockage, la seule transaction réalisée est alors la compensation ou l'annulation totale ou partielle du pré-débit ou débit initial qui avait été enregistré au moment du retrait du chariot. Dans un mode particulier d'exploitation d'un système S" de gestion selon l'invention, illustré par la figure 3, un client obtient (I) un chariot CC à partir d'une borne de stockage DC1 en présentant un moyen de paiement. Ce chariot CC est équipé d'un module de communication et de visualisation MN pourvu d'une étiquette radiofréquence T ou d'un moyen d'identification radiofréquence équivalent. Sur son trajet (II) entre le site de stockage ST situé sur un parking et l'entrée dans l'espace commercial EC, le site d'exploitation SE aura interrogé un site bancaire distant SB pour obtenir le crédit disponible pour ce client. Cette information de crédit disponible est alors affichée, via une borne de communication BC située dans l'espace commercial, sous la forme d'un message Ml sur le module de communication et de visualisation MV du chariot CC. Au fur et à mesure que le client dispose des articles A dans son chariot, le module de communication et de visualisation MN détecte les puces P apposées sur ces articles, calcule le montant des achats en cours et les visualise sous la forme d'un message M2. A l'issue de ces courses, le client aborde avec son chariot une borne de paiement BP à la sortie de l'espace commercial. Cette borne de paiement collecte (N) automatiquement l'ensemble des informations de prix des articles contenus dans le chariot CC et transmet au site d'exploitation SE une demande de prélèvement. Si cette demande de prélèvement est autorisée localement, une barrière automatique se relève, permettant ainsi au client de sortir de l'espace commercial avec son chariot contenant les articles achetés. Après avoir vidé son chariot, le client restitue alors ce chariot sur le site de stockage ST1 ou sur un second site de stockage ST2. La détection du retour du chariot CC déclenche l'annulation du pré-débit initial de la caution initiale. Ce mode d'exploitation peut contribuer efficacement à une grande fluidité des actes d'achat dans un espace commercial. On va maintenant décrire plusieurs modes de transaction/compensation pouvant être mis en œuvre dans le cadre du procédé de gestion selon l'invention. Un premier mode de transaction/compensation est basé sur l'utilisation d'une carte de paiement ou de crédit détenue par un utilisateur d'un chariot. Dans ce premier mode, le procédé de gestion selon l'invention doit être prévu pour coopérer avec des systèmes actuels de transaction bancaire par carte, et sa mise en œuvre impHque l'utilisation, au niveau des sites de stockage, de dispositifs de lecture/identification de cartes, avec ou sans contact. Dans un second mode de transaction/compensation, le moyen de paiement électronique présenté par un utilisateur de d'un chariot est immatériel et se présente sous la forme d'une information détenue de façon temporaire ou permanente par cet utilisateur et communiquée par celui-ci à un système d'information via des moyens appropriés disposés sur un site de stockage de chariot. Cette information peut être, à titre d'exemple non limitatif, un code saisi sur un clavier ou un message émis vocalement par le téléphone portable de l'utilisateur. On peut aussi prévoir des informations biométriques attachés à la personne de l'utilisateur ou encore des informations contenues dans une puce radiofréquence insérée dans une étiquette apposée sur un bagage, un titre de transport ou sur un bon d' achat. Le moyen de paiement électronique permettant un accès à un chariot peut aussi être matérialisée sous la forme d'une carte prépayée remise préalablement à un utilisateur. Par exemple, dans le cas d'une gestion d'un parc de chariots à bagage, cette carte prépayée peut avoir été remise au moment de l'achat d'un billet de train ou d'avion. Il est à noter que les différents modes de mise en œuvre du procédé de gestion selon l'invention peuvent aussi être combinés à des modes de gestion conventionnels de parcs de chariot. En particulier, le procédé de gestion selon l'invention pourrait être mis en œuvre dans un système de gestion de chariots à bagage du type de celui décrit dans le document US 6,459,954B 1 précité. Bien sûr, l'invention n'est pas limitée aux exemples qui viennent d'être décrits et de nombreux aménagements peuvent être apportés à ces exemples sans sortir du cadre de l'invention. En particulier, on peut prévoir d'utiliser, pour un système de gestion selon l'invention, des chariots équipés de dispositifs de blocage électromagnétique des roues. B. If it passes near an identification terminal, the luggage placed on the trolley can then be identified and the identification data is transmitted to a central processing site for processing, in particular for the purpose of baggage check-in. When the traveler no longer needs this trolley, for example when this baggage has been transferred to the trunk of a bus, taxi or car, or when it has reached the platform of a station, the traveler then returns the trolley to the storage / supply station closest to his transfer location. The traveler V then engages the carriage LC to return to the storage area Z2 of this station ST2. The passage of the radio frequency chip T fixed on the carriage LC in front of the detector RF2 of the terminal D2 causes a sequence of identification of the carriage and transmission of identification data to the operating server SE via the communication network R . The remote site then proceeds to total or partial compensation, according to the pricing policy of the trolley fleet manager, for the debit that was initially charged on the account associated with the electronic payment method presented when the trolley was removed. We will now describe, with reference to FIG. 2, an exemplary embodiment of a system S ′ for managing a fleet of CC carts equipping a shopping center. A storage site ST comprises a processing and control terminal DC provided with a screen EC, with an electronic means of payment reader C1, and with a ticket printing unit CP, and a mechanical or electromechanical device RC for the controlled release of a carriage CC equipped with a radio frequency chip T. The management system S 'according to the invention further comprises a plurality of payment terminals BP equipped with readers DR of radio frequency chips P affixed or inserted into items A picked up in a sales area SM and deposited by customers in their carts, and a central processing site equipped with an operating server SE linked to the different cart storage sites, the different BP payment terminals and, via a communication network, with banking sites Bl, ... Bi, ... Bn. To obtain a CC trolley at an ST storage site, a customer must present an electronic means of payment at the DC processing and control terminal of this storage site. This electronic means of payment can be materialized by a payment or credit card, magnetic stripe, chip or radio frequency, or completely dematerialized in the form of an identification code or a biometric personal identification means. This presentation of an electronic payment means leads to a sequence of identification and transmission of identification data both of the electronic payment means presented and of the cart provided, to the operating server SE on the central processing site. SC with opening of a transaction file. The CC trolley can be equipped with an electronic communication and display module making it possible to provide its use with information relating to the use of its means of payment, in particular its available credit or the price of the items placed in the trolley, these information being transmitted from a communication terminal located in the commercial space and / or on storage sites. This For example, the electronic communication and display module can be attached to the handle of the cart. The customer using the cart CC then does his shopping in the sales area SM and deposits a set of articles A in this cart. At the end of his shopping, the customer then presents himself at the exit of the sales area near a BP payment terminal whose radio frequency reading device DR reads both the identification data contained in the radio frequency chips P of all the articles A contained in the cart and the identification data of this cart contained in its radiofrequency label T. these data are transmitted to the operating server which performs, by accessing a database BD of the center commercial, the calculation of the sum of purchases contained in the CC cart and charges, via a link with the customer's banking services, the corresponding amount on the electronic means of payment initially presented by this customer. The transaction file initially opened for this client is not definitively closed until after it has been returned by the client to a trolley storage site which may be either the initial storage site or another storage site depending on the shopping center. Detection of the return of the cart leads either to total compensation for a debit initially charged on the account associated with the customer's electronic payment method when the cart is withdrawn, or to partial compensation for debit, depending on the pricing policy of the fleet operator. We can also provide that the purchases made by the user of the cart are automatically paid upon leaving the shopping center, via a specific or generic payment terminal arranged to collect all the identification data of the items placed in the cart as well as the truck identification data. The proper execution of the payment transaction may condition the opening of an exit barrier allowing the user to leave the shopping center or the sales area with his cart. When detecting the return of the trolley on a storage site, the only transaction carried out is then the compensation or the total or partial cancellation of the pre-debit or initial debit which had been recorded at the time of the withdrawal of the trolley. In a particular mode of operation of a management system S "according to the invention, illustrated in FIG. 3, a client obtains (I) a cart CC from a storage terminal DC1 by presenting a means of payment This CC trolley is equipped with a MN communication and display module provided with a label. radio frequency T or an equivalent radio frequency identification means. On its journey (II) between the storage site ST located in a parking lot and the entrance to the commercial space EC, the operating site SE will have interrogated a remote banking site SB to obtain the credit available for this customer. This available credit information is then displayed, via a communication terminal BC located in the commercial space, in the form of a message M1 on the communication and display module MV of the carriage CC. As the customer has items A in his cart, the communication and display module MN detects the P chips affixed to these items, calculates the amount of purchases in progress and displays them in the form of a message M2. At the end of these races, the customer approaches a BP payment terminal with his cart at the exit of the commercial space. This payment terminal automatically collects (N) all the price information for the items contained in the cart CC and transmits to the SE operating site a direct debit request. If this direct debit request is authorized, an automatic barrier is raised, allowing the customer to leave the commercial space with his cart containing the items purchased. After emptying his cart, the customer then returns this cart to the storage site ST1 or to a second storage site ST2. The detection of the return of the CC carriage triggers the cancellation of the initial pre-debit of the initial deposit. This operating mode can effectively contribute to a great fluidity of purchasing acts in a commercial space. We will now describe several transaction / compensation modes that can be implemented in the context of the management method according to the invention. A first mode of transaction / compensation is based on the use of a payment or credit card held by a user of a cart. In this first mode, the management method according to the invention must be provided to cooperate with current card transaction banking systems, and its implementation requires the use, at the storage sites, of reading / card identification, with or without contact. In a second transaction / clearing mode, the electronic payment means presented by a user of a cart is immaterial and takes the form of information temporarily or permanently held by this user and communicated by the latter. to an information system via appropriate means arranged on a trolley storage site. This information can be, as non-limiting example, a code entered on a keyboard or a message sent by voice by the user's mobile phone. It is also possible to provide biometric information attached to the person of the user or even information contained in a radio frequency chip inserted in a label affixed to a piece of luggage, a transport ticket or a purchase order. The electronic payment means allowing access to a cart can also be materialized in the form of a prepaid card given beforehand to a user. For example, in the case of managing a fleet of luggage carts, this prepaid card may have been given when purchasing a train or plane ticket. It should be noted that the different modes of implementation of the management method according to the invention can also be combined with conventional modes of management of carriage parks. In particular, the management method according to the invention could be implemented in a baggage trolley management system of the type described in the document US Pat. No. 6,459,954B 1 mentioned above. Of course, the invention is not limited to the examples which have just been described and numerous modifications can be made to these examples without departing from the scope of the invention. In particular, provision can be made to use, for a management system according to the invention, carriages equipped with electromagnetic wheel locking devices.

Claims

REVENDICATIONS
1. Procédé de gestion d'un parc de chariots, comprenant: une présentation, par un client souhaitant disposer d'un chariot stocké dans un site de stockage, d'un moyen de paiement électronique à un dispositif de transaction attaché à ce premier site de stockage, une identification dudit moyen de paiement et une première transaction avec un site central de traitement, une émission, par ledit site central de traitement, d'un ordre de mise à disposition d'un chariot pourvu d'un moyen d'identification, ce chariot étant prévu pour recevoir une pluralité d'objets pourvus d'étiquettes électroniques radiofréquences, une détection desdits objets par passage du chariot à proximité d'une borne de traitement, une collecte de données contenues dans lesdites étiquettes électroniques et une transmission desdites données collectées audit site central de traitement, et une détection de la restitution du chariot mis à disposition, audit premier site de stockage ou en un second site de stockage en liaison avec le site distant de traitement, cette détection comprenant une lecture de données stockées dans ledit moyen d'identification dudit chariot restitué, et une transmission desdites données lues audit site central de traitement.1. A method of managing a fleet of carts, comprising: a presentation, by a client wishing to have a cart stored in a storage site, of an electronic payment means to a transaction device attached to this first site storage, an identification of said means of payment and a first transaction with a central processing site, an issue, by said central processing site, of an order for the provision of a trolley provided with an identification means , this trolley being designed to receive a plurality of objects provided with electronic radio frequency labels, a detection of said objects by passing the trolley near a processing terminal, a collection of data contained in said electronic labels and a transmission of said data collected at said central processing site, and a detection of the return of the cart made available, at said first storage site or in a second storage site in connection with the remote processing site, this detection comprising a reading of data stored in said means of identification of said restored carriage, and a transmission of said data read to said central processing site.
2. Procédé selon la revendication 1, mis en œuvre dans une structure commerciale, dans lequel les objets sont des articles et la borne de traitement est une borne de paiement, caractérisé en ce qu'il comprend une détection desdits articles par passage du chariot à proximité de ladite borne de paiement, une collecte de données contenues dans lesdites étiquettes électroniques et une transmission desdites données collectées audit site central de traitement pour le paiement desdits articles par ledit moyens de paiement électronique.2. Method according to claim 1, implemented in a commercial structure, in which the objects are articles and the processing terminal is a payment terminal, characterized in that it comprises a detection of said articles by passing from the trolley to near said payment terminal, a collection of data contained in said electronic labels and a transmission of said collected data to said central processing site for the payment of said items by said electronic payment means.
3. Procédé selon la revendication 2, caractérisé en ce qu'il comprend en outre, lors du passage à proximité de la borne de paiement, une étape de signature électronique et d'identification du détenteur du chariot, conditionnant la sortie dudit chariot 3. Method according to claim 2, characterized in that it further comprises, when passing near the payment terminal, a step of electronic signature and identification of the trolley holder, conditioning the exit of said trolley
4. Procédé selon l'une des revendications 2 ou 3, caractérisé en ce qu'il comprend en outre une mesure de la durée écoulée entre un instant de détection d'une prise d'un chariot et un instant de détection d'un passage du chariot à proximité de la borne de paiement.4. Method according to one of claims 2 or 3, characterized in that it further comprises a measurement of the time elapsed between an instant of detection of a hold of a carriage and an instant of detection of a passage of the cart near the payment terminal.
5. Procédé selon l'une des revendications 2 à 4, caractérisé en ce qu'il comprend en outre : une fourniture au client, sur les moyens de visualisation, d'une information d'autorisation de paiement avec les moyens de paiement électronique présentés lors de la prise du chariot, émise depuis le site distant, et à la sortie de l'espace commercial, une détection de l'ensemble des articles déposés dans le chariot, une collecte des données contenues dans les étiquettes électroniques des articles, une transmission de ces données au site distant, et une transaction avec le site distant de paiement.5. Method according to one of claims 2 to 4, characterized in that it further comprises: a supply to the customer, on the display means, of payment authorization information with the electronic payment means presented when picking up the cart, sent from the remote site, and leaving the commercial space, detecting all the items placed in the cart, collecting data contained in the electronic labels of the items, transmitting of this data to the remote site, and a transaction with the remote payment site.
6. Procédé selon la revendication 5, caractérisé en ce qu'il comprend en outre une détection des articles successivement déposés dans le chariot, par au moins une borne de détection, une collecte des données contenues dans les étiquettes électroniques, et un traitement desdites données pour délivrer, sur des moyens de visualisation solidaires du chariot, des informations de coût des articles placés dans le chariot.6. Method according to claim 5, characterized in that it further comprises a detection of the articles successively deposited in the carriage, by at least one detection terminal, a collection of the data contained in the electronic tags, and a processing of said data to deliver, on display means integral with the carriage, cost information of the articles placed in the carriage.
7. Procédé de gestion selon la revendication 1, mis en oeuvre dans une structure de transport, dans lequel les articles comprennent des bagages et la borne de traitement est agencée pour identifier les bagages disposés sur le chariot, caractérisé en ce qu'il comprend une détection desdits bagages par passage du chariot à proximité de la borne de traitement, une collecte de données contenues dans lesdites étiquettes électroniques et une transmission desdites données collectées au site central de traitement.7. A management method according to claim 1, implemented in a transport structure, in which the articles include baggage and the processing terminal is arranged to identify the baggage placed on the trolley, characterized in that it comprises a detection of said baggage by passing the trolley near the processing terminal, collecting data contained in said electronic tags and transmitting said collected data to the central processing site.
8. Procédé selon l'une des revendications précédentes, caractérisé en ce que la première transaction comprend un débit initial d'un compte bancaire du détenteur du moyen de paiement électronique présenté lors du retrait d'un chariot, et en ce que la seconde transaction comprend une compensation totale ou partielle du débit initial lors de la restitution du chariot.8. Method according to one of the preceding claims, characterized in that the first transaction comprises an initial debit from a bank account of the holder of the electronic means of payment presented during the withdrawal of a cart, and in that the second transaction includes total or partial compensation for the initial debit when the trolley is returned.
9. Système de gestion d'un parc de chariots, mettant en œuvre le procédé selon la revendication 1, comprenant: des moyens pour présenter, par un client souhaitant disposer d'un chariot stocké dans un site de stockage, un moyen de paiement électronique à un dispositif de transaction attaché à ce premier site de stockage, des moyens pour identifier ledit moyen de paiement et une première transaction avec un site central de traitement, des moyens pour émettre, depuis ledit site central de traitement, un ordre de mise à disposition d'un chariot pourvu d'un moyen d'identification, ce chariot étant prévu pour recevoir une pluralité d'objets pourvus d'étiquettes électroniques radiofréquences, - des moyens pour détecter lesdits objets par passage du chariot à proximité d'une borne de paiement, des moyens pour collecter des données contenues dans lesdites étiquettes électroniques et des moyens pour transmettre lesdites données collectées audit site central de traitement, des moyens pour détecter la restitution du chariot mis à disposition, audit premier site de stockage ou en un second site de stockage en liaison avec le site distant de traitement, et des moyens pour lire des données stockées dans ledit moyen d'identification dudit chariot restitué, et pour transmettre lesdites données lues audit site central de traitement.9. A system for managing a fleet of carts, implementing the method according to claim 1, comprising: means for presenting, by a customer wishing to have a cart stored in a storage site, an electronic payment means to a transaction device attached to this first storage site, means for identifying said means of payment and a first transaction with a central processing site, means for issuing, from said central processing site, a provision order a carriage provided with an identification means, this carriage being designed to receive a plurality of objects provided with electronic radio frequency tags, - means for detecting said objects by passing the carriage near a payment terminal , means for collecting data contained in said electronic labels and means for transmitting said collected data to said central processing site nt, means for detecting the return of the trolley provided, to said first storage site or to a second storage site in connection with the remote processing site, and means for reading data stored in said means for identifying said returned carriage, and for transmitting said data read to said central processing site.
10. Système de gestion selon la revendication 9, prévu pour équiper une structure commerciale, dans lequel les objets comprennent des articles et la borne de traitement est une borne de paiement, caractérisé en ce que les moyens de détection sont agencés pour détecter les articles par passage du chariot à proximité de la borne de paiement, et en ce que le site central de traitement est agencé pour gérer le paiement, par ledit moyen de paiement électronique, desdits articles détectés. 10. Management system according to claim 9, intended to equip a commercial structure, in which the objects comprise articles and the processing terminal is a payment terminal, characterized in that the detection means are arranged to detect the articles by passage of the trolley near the payment terminal, and in that the central processing site is arranged to manage the payment, by said electronic means of payment, of said detected articles.
11. Système selon la revendication 9, prévu pour équiper une structure de transport, dans lequel les objets comprennent des bagages et la borne de traitement est une borne d'identification de bagages disposés sur un chariot, caractérisé en ce que les moyens de détection de bagage sont agencés pour détecter les bagages sur un chariot passant à proximité de ladite borne d'identification.11. The system as claimed in claim 9, provided for equipping a transport structure, in which the objects comprise baggage and the processing terminal is a baggage identification terminal arranged on a trolley, characterized in that the means for detecting baggage are arranged to detect baggage on a trolley passing near said identification terminal.
12. Système selon l'une des revendications 9 à 11, caractérisé en ce que les moyens de transaction sont agencés pour effectuer un débit initial d'un compte bancaire du détenteur du moyen de paiement électronique présenté lors du retrait d'un chariot, et pour effectuer une compensation totale ou partielle du débit initial lors de la restitution du chariot. 12. System according to one of claims 9 to 11, characterized in that the transaction means are arranged to effect an initial debit from a bank account of the holder of the electronic means of payment presented during the withdrawal of a cart, and to make full or partial compensation for the initial flow when returning the carriage.
PCT/FR2005/000657 2004-03-17 2005-03-17 Method and system for managing a trolley park, for example, in a transport or commercial structure WO2005093672A1 (en)

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FR0402728A FR2867880B1 (en) 2004-03-17 2004-03-17 METHOD AND SYSTEM FOR MANAGING A CARRIAGE PARK, IN PARTICULAR IN A TRANSPORT OR COMMERCIAL STRUCTURE

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