WO2005033903A3 - Dynamic call response system - Google Patents

Dynamic call response system Download PDF

Info

Publication number
WO2005033903A3
WO2005033903A3 PCT/US2004/032562 US2004032562W WO2005033903A3 WO 2005033903 A3 WO2005033903 A3 WO 2005033903A3 US 2004032562 W US2004032562 W US 2004032562W WO 2005033903 A3 WO2005033903 A3 WO 2005033903A3
Authority
WO
WIPO (PCT)
Prior art keywords
call
telephone number
telephone
account
response system
Prior art date
Application number
PCT/US2004/032562
Other languages
French (fr)
Other versions
WO2005033903A2 (en
Inventor
Bradford L Spencer
David W Trueman
George Alexis Terry
Original Assignee
America Online Inc
Bradford L Spencer
David W Trueman
George Alexis Terry
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/674,821 external-priority patent/US7003087B2/en
Priority claimed from US10/939,996 external-priority patent/US20050100145A1/en
Application filed by America Online Inc, Bradford L Spencer, David W Trueman, George Alexis Terry filed Critical America Online Inc
Priority to CA002541096A priority Critical patent/CA2541096A1/en
Priority to EP04794060A priority patent/EP1676429A4/en
Publication of WO2005033903A2 publication Critical patent/WO2005033903A2/en
Publication of WO2005033903A3 publication Critical patent/WO2005033903A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4563—Voicemail monitoring during recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
    • H04M2203/651—Text message transmission triggered by call
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53383—Message registering commands or announcements; Greetings

Abstract

Responding to a telephone call made by a calling party (110) includes receiving a first telephone call and identifying an account associated with the telephone number to which the first calling party (110) directed the first telephone call. Configuration data related to the account is accessed. A first identity associated with the account is identified based on the configuration data accessed. A first electronic communication is sent to a computer (170A) of a first called party (120, 170) associated with the first identity. The first called party (120, 170) may respond to the first electronic communication by dynamically and manually inputting a call redirection telephone number, sending an e-mail, or sending an instant message. If the call redirection telephone number is inputted, the first telephone call may be redirected to the call redirection telephone number.
PCT/US2004/032562 2003-10-01 2004-10-01 Dynamic call response system WO2005033903A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CA002541096A CA2541096A1 (en) 2003-10-01 2004-10-01 Dynamic call response system
EP04794060A EP1676429A4 (en) 2003-10-01 2004-10-01 Dynamic call response system

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US10/674,821 2003-10-01
US10/674,821 US7003087B2 (en) 2003-06-13 2003-10-01 Intelligent call screening system
US10/939,996 2004-09-14
US10/939,996 US20050100145A1 (en) 2003-10-01 2004-09-14 Multi-user intelligent call screening
US10/952,382 US7602895B2 (en) 2003-10-01 2004-09-29 Dynamic call response system
US10/952,382 2004-09-29

Publications (2)

Publication Number Publication Date
WO2005033903A2 WO2005033903A2 (en) 2005-04-14
WO2005033903A3 true WO2005033903A3 (en) 2005-06-16

Family

ID=34657982

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2004/032562 WO2005033903A2 (en) 2003-10-01 2004-10-01 Dynamic call response system

Country Status (4)

Country Link
US (1) US7602895B2 (en)
EP (1) EP1676429A4 (en)
CA (1) CA2541096A1 (en)
WO (1) WO2005033903A2 (en)

Families Citing this family (98)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7822188B1 (en) 1999-04-01 2010-10-26 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
US7555110B2 (en) * 1999-04-01 2009-06-30 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
US7103167B2 (en) 2002-05-20 2006-09-05 Callwave, Inc. Systems and methods for call screening
EP1166540A2 (en) 1999-04-01 2002-01-02 Callwave Inc. Method and apparatus for providing expanded telecommunications service
US7688958B2 (en) 2000-03-31 2010-03-30 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
US7839987B1 (en) 2001-11-01 2010-11-23 Callwave, Inc. Methods and systems for creating a dynamic call log and contact records
US6879677B2 (en) * 2001-11-01 2005-04-12 Callwave, Inc. Methods and systems for telephony call completion
US6738461B2 (en) * 2001-11-01 2004-05-18 Callwave, Inc. Methods and apparatus for returning a call over a telephony system
US8705710B2 (en) 2001-11-01 2014-04-22 Callwave Communications, Llc Methods and systems for telephony call completion
JP2005518114A (en) 2002-02-14 2005-06-16 アバイア テクノロジー コーポレーション Presence tracking and namespace interconnect technology
US7716289B2 (en) * 2002-10-17 2010-05-11 At&T Intellectual Property I, L.P. Transferring instant messaging (IM) messages
US20040078445A1 (en) * 2002-10-17 2004-04-22 Malik Dale W. Forwarding instant messaging (IM) messages
US7023980B2 (en) 2002-12-04 2006-04-04 Avaya Technology Corp. Outbound dialing decision criteria based
US20040114747A1 (en) * 2002-12-12 2004-06-17 Trandal David S. Systems and methods for call processing
US7474741B2 (en) 2003-01-20 2009-01-06 Avaya Inc. Messaging advise in presence-aware networks
US8180840B2 (en) * 2003-10-14 2012-05-15 At&T Intellectual Property I, L.P. Automatically replying to instant messaging (IM) messages
US9398152B2 (en) 2004-02-25 2016-07-19 Avaya Inc. Using business rules for determining presence
US7480065B1 (en) 2004-03-05 2009-01-20 Callwave, Inc. Facsimile telecommunications system and method
US7474432B1 (en) * 2004-03-05 2009-01-06 Callwave, Inc. Methods and systems for fax routing
US7620159B2 (en) * 2004-05-12 2009-11-17 AT&T Intellectual I, L.P. System, method and software for transitioning between speech-enabled applications using action-object matrices
US7742586B1 (en) * 2004-06-14 2010-06-22 Callwave, Inc. Enhanced service levels for call-processing services
US8320528B2 (en) 2004-06-14 2012-11-27 At&T Intellectual Property I, L.P. System and method for electronic message notification
US7907716B2 (en) * 2004-06-14 2011-03-15 At&T Intellectual Property L.L.P. System and method for facilitating enhanced call awareness
US8107609B2 (en) * 2004-12-06 2012-01-31 Callwave, Inc. Methods and systems for telephony call-back processing
US8494504B2 (en) * 2004-12-06 2013-07-23 Callwave Communications, Llc Methods and systems for telephony processing, including location based call transfers
US7409048B2 (en) 2004-12-09 2008-08-05 Callwave, Inc. Call processing and subscriber registration systems and methods
US8000455B1 (en) 2004-12-09 2011-08-16 Callwave, Inc. Methods and systems for call processing
US20070165554A1 (en) * 2004-12-23 2007-07-19 Agovo Communications Inc. System, Method and Portable Communication Device
US20060165092A1 (en) * 2004-12-23 2006-07-27 Agovo Communications, Inc. Out-of-band signaling system, method and computer program product
US7852749B2 (en) * 2005-04-06 2010-12-14 Callwave, Inc. Methods and systems for routing telecommunications
US7965825B1 (en) 2005-05-02 2011-06-21 Callwave, Inc. Methods and systems for transferring voice messages and faxes over a network
CA2506665A1 (en) * 2005-05-06 2006-11-06 Iotum Inc. Method of and system for telecommunication management
US7808936B2 (en) 2005-05-09 2010-10-05 J2 Global Communications, Inc. Systems and methods for facsimile echo cancellation
US8107495B2 (en) * 2005-05-13 2012-01-31 Yahoo! Inc. Integrating access to audio messages and instant messaging with VOIP
US7715531B1 (en) * 2005-06-30 2010-05-11 Google Inc. Charting audible choices
US8369311B1 (en) 2005-07-01 2013-02-05 Callwave Communications, Llc Methods and systems for providing telephony services to fixed and mobile telephonic devices
US8855107B1 (en) 2005-07-01 2014-10-07 Callwave Communications, Llc Methods and systems for call routing via a telephone number
US7724887B2 (en) * 2005-07-21 2010-05-25 Cisco Technology, Inc. User interface for call history
US8000462B2 (en) * 2005-08-12 2011-08-16 Hewlett-Packard Development Company, L.P. Screening of calls in a packet-based network
US7680256B2 (en) * 2005-08-18 2010-03-16 One Number Corporation Contact number encapsulation system
US8401163B1 (en) 2005-10-18 2013-03-19 Callwave Communications, Llc Methods and systems for call processing and for providing call progress status over a network
US20070111672A1 (en) * 2005-11-14 2007-05-17 Microsoft Corporation Vehicle-to-vehicle communication
KR100964211B1 (en) * 2005-11-14 2010-06-17 삼성전자주식회사 Method and system for providing multimedia portal contents and addition service in a communication system
US7583671B2 (en) * 2005-11-23 2009-09-01 Yahoo! Inc. Multi-modal auto complete function for a connection
GB0600812D0 (en) 2006-01-16 2006-02-22 Yac Ltd Telephone communication method and system
US8165572B1 (en) 2006-02-22 2012-04-24 Callwave, Inc. Methods and systems for call processing in a wireline and wireless network
US8270582B1 (en) 2006-04-05 2012-09-18 Callwave, Inc. Methods and systems for routing calls
US8085922B1 (en) 2006-05-01 2011-12-27 Callwave, Inc. Methods and systems for speed dialing
US8565219B2 (en) * 2006-05-02 2013-10-22 Microsoft Corporation Voicemail screening and call retrieval
JP4356707B2 (en) * 2006-05-23 2009-11-04 株式会社日立製作所 IP phone system
US8121626B1 (en) 2006-06-05 2012-02-21 Callwave, Inc. Method and systems for short message forwarding services
US20080037724A1 (en) * 2006-07-10 2008-02-14 Michelle Hernandez Natural language load alerts
US20080037748A1 (en) * 2006-07-13 2008-02-14 Iotum Corporation, A Delaware Corporation Method of and System for Conference Calling
US7899033B2 (en) * 2006-08-24 2011-03-01 At&T Intellectual Property I, L.P. Method and system for conditionally invoking an IMS service
US20080056155A1 (en) * 2006-08-29 2008-03-06 Atte Lahtiranta Active idle extension
US8363794B2 (en) * 2006-08-29 2013-01-29 Nokia Corporation Voice mail extension
US8385517B2 (en) * 2006-08-29 2013-02-26 Nokia Corporation Replying through different channels
US20080075251A1 (en) * 2006-09-12 2008-03-27 Iotum Corporation, A Delaware Corporation Method of and System for Managing Outgoing Telephone Calls
US8548447B1 (en) 2006-10-06 2013-10-01 Callwave Communications, Llc Methods and systems for blocking unwanted telecommunications
US8150003B1 (en) * 2007-01-23 2012-04-03 Avaya Inc. Caller initiated undivert from voicemail
US20080181373A1 (en) * 2007-01-31 2008-07-31 Brown Jr Thomas W Call Messaging System
US8447285B1 (en) 2007-03-26 2013-05-21 Callwave Communications, Llc Methods and systems for managing telecommunications and for translating voice messages to text messages
US8583746B1 (en) 2007-05-25 2013-11-12 Callwave Communications, Llc Methods and systems for web and call processing
US7986914B1 (en) 2007-06-01 2011-07-26 At&T Mobility Ii Llc Vehicle-based message control using cellular IP
US8744059B2 (en) * 2007-06-08 2014-06-03 Verizon Patent And Licensing Inc. Method and system for providing intelligent call rejection and call rollover in a telephony network
US8712033B2 (en) * 2007-06-08 2014-04-29 Verizon Patent And Licensing Inc. Method and system for providing intelligent call rejection and call rollover in a data network
US8223757B2 (en) * 2007-06-11 2012-07-17 At&T Intellectual Property I, L.P. Methods and apparatus to perform call screening in a voice over internet protocol (VOIP) network
US8175228B2 (en) * 2007-07-20 2012-05-08 At&T Intellectual Property I, L.P. Systems, methods and computer products for internet protocol television message waiting indication
US8184619B2 (en) * 2007-07-20 2012-05-22 At&T Intellectual Property I, L.P. Systems, methods and computer products for voicemail via internet protocol television
US8265064B2 (en) * 2007-07-20 2012-09-11 At&T Intellectual Property I, L.P. Systems, methods and computer products for logging of outgoing calls to an internet protocol television call log
US8175080B2 (en) * 2007-07-20 2012-05-08 At&T Intellectual Property I, L.P. Systems, methods and computer products for placing telephone calls via internet protocol television call logs
US8149821B2 (en) * 2007-07-20 2012-04-03 At&T Intellectual Property I, L.P. Systems, methods and computer products for logging of incoming calls to an internet protocol television call log
US20090103701A1 (en) * 2007-10-17 2009-04-23 Avaya Technology Llc Call Screening Via Observing Called-Party Behavior
US9756004B2 (en) * 2007-11-08 2017-09-05 Skype Message delivery system and method
US20100131866A1 (en) * 2008-09-11 2010-05-27 Rob Nielsen Method and system for web-based teleconferencing
FR2943883A1 (en) * 2009-03-30 2010-10-01 France Telecom NEGOTIATION METHOD FOR DELIVERING A SERVICE TO A TERMINAL.
US8660246B1 (en) * 2009-04-06 2014-02-25 Wendell Brown Method and apparatus for content presentation in association with a telephone call
US8301581B2 (en) 2009-09-24 2012-10-30 Avaya Inc. Group compositing algorithms for presence
KR101664430B1 (en) * 2009-11-13 2016-10-10 삼성전자주식회사 Method and apparatus for providing remote UI service
WO2011068878A2 (en) 2009-12-01 2011-06-09 Ringcentral, Inc. Universal call management platform
US8838169B2 (en) * 2010-01-19 2014-09-16 Ringcentral, Inc. Provisioning interfaces for accessing virtual private branch exchange services through a mobile device
US8953768B2 (en) * 2010-03-15 2015-02-10 Microsoft Technology Licensing, Llc Call-handling rules
US8553867B2 (en) 2010-11-24 2013-10-08 International Business Machines Corporation User-defined system-enforced session termination in a unified telephony environment
US8935330B2 (en) * 2011-05-11 2015-01-13 International Business Machines Corporation Redirecting messages in a publish/subscribe messaging system
US20120295602A1 (en) * 2011-05-19 2012-11-22 Ureach Technologies, Inc. Method and apparatus for providing called party data to a subscriber of a call forwarding system via at least one mobile network
US8953758B2 (en) * 2012-03-22 2015-02-10 Cisco Technology, Inc. Terminating a call according to reverse signaling data
KR101903450B1 (en) * 2012-04-04 2018-10-02 삼성전자 주식회사 Operation Method And System For state of call waiting service, and Device supporting the same
US8644457B1 (en) 2012-10-01 2014-02-04 Google Inc. System and method for enforcing a recording preference
US8477915B1 (en) * 2012-10-01 2013-07-02 Google Inc. System and method for enforcing a recording preference
US9031210B2 (en) * 2013-07-31 2015-05-12 C21 Patents, Llc Device for non-intrusive screening of telephone calls and method thereof
US9344861B1 (en) 2014-12-30 2016-05-17 Motorola Solutions, Inc. Method and apparatus for delayed talk-back in PTT systems
US9667779B2 (en) 2015-06-05 2017-05-30 At&T Intellectual Property I, L.P. Routing service
US10306066B2 (en) * 2015-06-22 2019-05-28 SaleMove, Inc. Direct engagement and device assisted caller authentication using a dynamic phone number
CN105162678B (en) * 2015-07-07 2022-03-11 腾讯科技（深圳）有限公司 Voice chat mode self-adaption method and device
US9538343B1 (en) * 2015-07-30 2017-01-03 Motorola Mobility Llc Dynamically loading voice engine locale settings
WO2017116469A1 (en) * 2015-12-31 2017-07-06 Technicolor Usa, Inc. Controlling access of media assets through a network
US20170048385A1 (en) * 2016-02-10 2017-02-16 Bandwidth.Com, Inc. Techniques for providing telecommunication services to an accessory device
US20210248195A1 (en) * 2020-02-10 2021-08-12 Statum Systems Inc. Messaging interface with contextual search

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5422942A (en) * 1992-09-14 1995-06-06 Sony Corporation Incoming call transfer terminal
US5937051A (en) * 1993-07-08 1999-08-10 Teknekron Infoswitch Corporation Method and system for transferring calls and call-related data between a plurality of call centers
US6038293A (en) * 1997-09-03 2000-03-14 Mci Communications Corporation Method and system for efficiently transferring telephone calls
US6366661B1 (en) * 1999-10-25 2002-04-02 Quest Communications Int'l., Inc. Online call routing apparatus and method
US6404747B1 (en) * 1998-06-02 2002-06-11 Avaya Technology Corp. Integrated audio and video agent system in an automatic call distribution environment
US6518994B1 (en) * 1998-01-28 2003-02-11 Ncr Corporation Video call distribution

Family Cites Families (77)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5375161A (en) 1984-09-14 1994-12-20 Accessline Technologies, Inc. Telephone control system with branch routing
US5752191A (en) 1984-09-14 1998-05-12 Accessline Technologies, Inc. Telephone control system which connects a caller with a subscriber AT A telephone address
US5243645A (en) 1990-11-01 1993-09-07 At&T Bell Laboratories Automatic system for forwarding of calls
US5329578A (en) 1992-05-26 1994-07-12 Northern Telecom Limited Personal communication service with mobility manager
JP2882952B2 (en) 1992-10-19 1999-04-19 キヤノン株式会社 Power generator
US5408526A (en) 1992-10-29 1995-04-18 At&T Corp. Conference calling system
DE69402716T2 (en) 1993-06-11 1997-12-11 Northern Telecom Ltd METHOD FOR SUPPLYING CALL MANAGEMENT SERVICES CONTROLLED BY THE USER
DE69400115T2 (en) 1993-06-22 1996-11-14 Vmx Inc Electronic messaging system with integrated voice messages
US5625676A (en) 1993-09-13 1997-04-29 Active Voice Corporation Method and apparatus for monitoring a caller's name while using a telephone
US5537467A (en) 1994-08-23 1996-07-16 Bell Communications Research, Inc. Method for forwarding a call to a temporarily utilized portable telephone
CA2159249C (en) 1994-11-21 1998-09-22 Mark A. Fitser Method for automatically establishing a conference call
US5651054A (en) 1995-04-13 1997-07-22 Active Voice Corporation Method and apparatus for monitoring a message in a voice mail system
JPH08314826A (en) 1995-05-15 1996-11-29 Hitachi Ltd System and device for electronic interactive answer for cooperated work supporting system
US5884032A (en) 1995-09-25 1999-03-16 The New Brunswick Telephone Company, Limited System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
US5629587A (en) * 1995-09-26 1997-05-13 Devtek Development Corporation Programmable lighting control system for controlling illumination duration and intensity levels of lamps in multiple lighting strings
US5703943A (en) 1995-10-16 1997-12-30 Lucent Technologies, Inc. Completion of calls to a preferred agent in an automatic call distributor
US5805587A (en) 1995-11-27 1998-09-08 At&T Corp. Call notification feature for a telephone line connected to the internet
US5812653A (en) 1995-12-26 1998-09-22 Northern Telecom Limited Subscription and paired authorization code based access to a meet-me conferencing service
US5809128A (en) 1996-11-01 1998-09-15 Interactive Telecom Inc. Method and apparatus permitting notification and control of blocked incoming calls over a data network
JP3651508B2 (en) 1996-01-31 2005-05-25 ソニー株式会社 Information processing apparatus and information processing method
US5841966A (en) 1996-04-04 1998-11-24 Centigram Communications Corporation Distributed messaging system
US5974414A (en) 1996-07-03 1999-10-26 Open Port Technology, Inc. System and method for automated received message handling and distribution
GB2315640B (en) 1996-07-19 2000-08-23 Intellprop Ltd Telephone conferencing systems
US5894504A (en) 1996-10-02 1999-04-13 At&T Advanced call waiting and messaging system
CA2290380A1 (en) 1997-05-21 1998-11-26 James A. Bajzath, Jr. System and method for implementing call waiting functions over a network
US6373836B1 (en) 1997-09-15 2002-04-16 Genesys Telecommunications Laboratories, Inc. Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system
CA2253167C (en) 1997-11-03 2007-04-03 Northern Telecom Limited Message transfer system
US6359892B1 (en) 1997-11-04 2002-03-19 Inventions, Inc. Remote access, emulation, and control of office equipment, devices and services
US6215857B1 (en) 1997-11-20 2001-04-10 Ericsson Inc. System, method and apparatus for direct voice mail access and blocking
US6757274B1 (en) 1997-12-16 2004-06-29 Bellsouth Intellectual Property Corporation Method and apparatus for allowing selective disposition of an incoming telephone call during an internet session
US6496501B1 (en) * 1997-12-29 2002-12-17 At&T Corp. Method and apparatus for screening computer-telephony calls
US6295341B1 (en) 1998-03-18 2001-09-25 At&T Corp. Network based voice mail with call screening
US6498841B2 (en) 1998-03-19 2002-12-24 Ameritech Corporation Method and system for providing enhanced call waiting and caller identification
US6304565B1 (en) 1998-05-20 2001-10-16 At&T Corp. Method of completing long distance pots calls with IP telephony endpoints
US6377668B1 (en) 1998-05-26 2002-04-23 Command Communications, Inc. Internet priority call device
US6282275B1 (en) 1998-08-07 2001-08-28 Lucent Technologies Inc. Telephone caller identification log with internet access
US6421425B1 (en) 1998-08-17 2002-07-16 At&T Corp Automated communications assistant for the sound-impaired
US6389007B1 (en) 1998-09-24 2002-05-14 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center
US6876632B1 (en) * 1998-09-25 2005-04-05 Hitachi, Ltd. Intelligent network with an internet call waiting function
US6724867B1 (en) 1998-10-06 2004-04-20 Daniel A. Henderson Method and apparatus for automatic message transfer from a remote messaging system to a local communication device
US6532286B1 (en) 1998-12-23 2003-03-11 At&T Corp. Method and system for processing a telephone call
US6463145B1 (en) 1999-01-29 2002-10-08 Microsoft Corporation Computer-implemented call forwarding options and methods therefor in a unified messaging system
FI108266B (en) 1999-03-01 2001-12-14 Tecnomen Oy A method and system for controlling a call using a computer connected to the network
US6574599B1 (en) 1999-03-31 2003-06-03 Microsoft Corporation Voice-recognition-based methods for establishing outbound communication through a unified messaging system including intelligent calendar interface
EP1166540A2 (en) 1999-04-01 2002-01-02 Callwave Inc. Method and apparatus for providing expanded telecommunications service
WO2000060809A1 (en) 1999-04-01 2000-10-12 Multitude, Inc. Apparatus and method for establishing an audio conference in a networked environment
US7103167B2 (en) 2002-05-20 2006-09-05 Callwave, Inc. Systems and methods for call screening
US6529587B1 (en) 1999-04-27 2003-03-04 Agere Systems Inc. Method for screening active voice mail messages
US6301609B1 (en) 1999-07-07 2001-10-09 Lucent Technologies Inc. Assignable associate priorities for user-definable instant messaging buddy groups
US6356633B1 (en) 1999-08-19 2002-03-12 Mci Worldcom, Inc. Electronic mail message processing and routing for call center response to same
US6577622B1 (en) 1999-09-27 2003-06-10 3Com Corp. System and method for using a portable information device to establish a conference call on a telephony network
US6567854B1 (en) 1999-10-21 2003-05-20 Genuity Inc. Internet service delivery via server pushed personalized advertising dashboard
US6775378B1 (en) 1999-10-25 2004-08-10 Concerto Software, Inc Blended agent contact center
US6363258B1 (en) 1999-10-28 2002-03-26 Ericsson Inc. Communications system providing call type indication for group calls
US6633635B2 (en) 1999-12-30 2003-10-14 At&T Corp. Multiple call waiting in a packetized communication system
US6621800B1 (en) 2000-01-24 2003-09-16 Avaya Technology Corp. Message monitor application concept and implementation
US6353660B1 (en) 2000-03-02 2002-03-05 Ss8 Networks, Inc. Voice call processing methods
EP1148756A1 (en) 2000-03-28 2001-10-24 Ascom AG Method for data delivery in a telecommunication system and exchange therefore
CA2404004A1 (en) 2000-03-31 2001-10-11 Nortel Networks Limited Internet call waiting with voice mail system that provides monitoring during recording
US6587555B1 (en) 2000-09-20 2003-07-01 Z-Tel Technologies, Inc. Virtual PBX
WO2002078368A2 (en) 2000-12-05 2002-10-03 Ivar Plahte Mobile branch exchange
US20020075304A1 (en) 2000-12-18 2002-06-20 Nortel Networks Limited Method and system for supporting communications within a virtual team environment
US20030064711A1 (en) 2001-09-28 2003-04-03 Leroy Gilbert Telephony call control using a personal digital assistant with a wireless link
US7546359B2 (en) 2001-10-24 2009-06-09 Groove Networks, Inc. Method and apparatus for managing a peer-to-peer collaboration system
US6738461B2 (en) 2001-11-01 2004-05-18 Callwave, Inc. Methods and apparatus for returning a call over a telephony system
US7277445B2 (en) 2001-11-05 2007-10-02 Integra5 Communications Inc. Call management via television
US20030112952A1 (en) 2001-12-19 2003-06-19 Wendell Brown Automatically establishing a telephone connection between a subscriber and a party meeting one or more criteria
US20030112931A1 (en) * 2001-12-19 2003-06-19 Wendell Brown Facilitating navigation of an interactive voice response (IVR) menu to establish a telephone connection
US7076041B2 (en) 2002-02-21 2006-07-11 International Business Machines Third party regulation of calls through a particular line based on a call context
US6714635B1 (en) 2002-09-10 2004-03-30 Voyant Technologies, Inc. Method for reservation-less instant group conferencing
US7058023B2 (en) 2002-09-11 2006-06-06 Wynn Sol H Self-configuring network telephone system and method
US7336771B2 (en) 2003-01-16 2008-02-26 At&T Knowledge Ventures, L.P. Voice extensible markup language enhancements of intelligent network services
US7474741B2 (en) * 2003-01-20 2009-01-06 Avaya Inc. Messaging advise in presence-aware networks
US6999577B2 (en) 2003-07-21 2006-02-14 America Online, Inc. Multi-user call waiting
US7412050B2 (en) 2003-10-01 2008-08-12 Aol Llc, A Delaware Limited Liability Company Conference calls via an intelligent call waiting interface
US20060080432A1 (en) 2004-09-03 2006-04-13 Spataro Jared M Systems and methods for collaboration
US20060088152A1 (en) 2004-10-21 2006-04-27 Lightbridge, Inc. Conference-call initiation

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5422942A (en) * 1992-09-14 1995-06-06 Sony Corporation Incoming call transfer terminal
US5937051A (en) * 1993-07-08 1999-08-10 Teknekron Infoswitch Corporation Method and system for transferring calls and call-related data between a plurality of call centers
US6038293A (en) * 1997-09-03 2000-03-14 Mci Communications Corporation Method and system for efficiently transferring telephone calls
US6518994B1 (en) * 1998-01-28 2003-02-11 Ncr Corporation Video call distribution
US6404747B1 (en) * 1998-06-02 2002-06-11 Avaya Technology Corp. Integrated audio and video agent system in an automatic call distribution environment
US6366661B1 (en) * 1999-10-25 2002-04-02 Quest Communications Int'l., Inc. Online call routing apparatus and method

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP1676429A4 *

Also Published As

Publication number Publication date
EP1676429A4 (en) 2008-07-23
WO2005033903A2 (en) 2005-04-14
CA2541096A1 (en) 2005-04-14
US7602895B2 (en) 2009-10-13
US20050123118A1 (en) 2005-06-09
EP1676429A2 (en) 2006-07-05

Similar Documents

Publication Publication Date Title
WO2005033903A3 (en) Dynamic call response system
WO2005034483A3 (en) Conference calls via an intelligent call waiting interface
DE60228834D1 (en) SYSTEM AND METHOD FOR RECEIVING TELEPHONE CONNECTIONS THROUGH INSTANT MESSAGING
WO2007016472A3 (en) Routing calls in a network
DE69423485T2 (en) COMPUTER TELEPHONE INTERFACE
WO2005010710A3 (en) Multi-user call waiting
CA2308157A1 (en) Remote access, emulation, and control of office equipment, devices and services
AU7962098A (en) A method and apparatus for routing calls based on the identification of the calling party or calling line
NZ331826A (en) A method of establishing a communication call over a network using the internet
TW200644604A (en) Method and apparatus for providing contextual information with telephone calls
SE9902820D0 (en) Method and apparatus for connecting an incoming call to a computer system that is already engaged in a communication session
AU3696199A (en) Method and system for improved call setup
US6801609B2 (en) Telephone system with programmable line appearances
CA2397709A1 (en) Method and apparatus for limiting call origination accompanied by executing application
FI980051A0 (en) Kortmeddelanden foermedlande mobile telephone system
IT1259015B (en) CONTROL AND INDICATIONS OF ABANDONED TELEPHONE CALL
EP1469691A3 (en) Mobile phone system
WO2003034692A3 (en) Telephonic addressing for establishing simultaneous voice and computer network connections
WO2001041411A3 (en) Personalized call announcement on a data network telephony system
WO2005057829A3 (en) Enhanced telecommunication system
TW200507594A (en) Method of handling a received telephone call
TWI256797B (en) Apparatus and method for computer controlled call processing and information provision
TW200623810A (en) Integrating wireless telephone with external call processor
NO994203D0 (en) Telephony via the Internet
KR20000064035A (en) E-mail link by telephone number system

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BW BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE EG ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NA NI NO NZ OM PG PH PL PT RO RU SC SD SE SG SK SL SY TJ TM TN TR TT TZ UA UG US UZ VC VN YU ZA ZM ZW

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): BW GH GM KE LS MW MZ NA SD SL SZ TZ UG ZM ZW AM AZ BY KG KZ MD RU TJ TM AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IT LU MC NL PL PT RO SE SI SK TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
WWE Wipo information: entry into national phase

Ref document number: 2541096

Country of ref document: CA

WWE Wipo information: entry into national phase

Ref document number: 2004794060

Country of ref document: EP

WWP Wipo information: published in national office

Ref document number: 2004794060

Country of ref document: EP