WO2004012044A3 - Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website - Google Patents

Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website Download PDF

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Publication number
WO2004012044A3
WO2004012044A3 PCT/US2003/023250 US0323250W WO2004012044A3 WO 2004012044 A3 WO2004012044 A3 WO 2004012044A3 US 0323250 W US0323250 W US 0323250W WO 2004012044 A3 WO2004012044 A3 WO 2004012044A3
Authority
WO
WIPO (PCT)
Prior art keywords
page
user
website
comment
concerning
Prior art date
Application number
PCT/US2003/023250
Other languages
French (fr)
Other versions
WO2004012044A2 (en
Inventor
Rand B Nickerson
Mark A Treschl
Jay S Rudman
Mark D Krebs
Original Assignee
Opinionlab Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/210,256 external-priority patent/US7370285B1/en
Priority claimed from US10/238,191 external-priority patent/US20040049534A1/en
Application filed by Opinionlab Inc filed Critical Opinionlab Inc
Priority to EP03771825A priority Critical patent/EP1532619A4/en
Priority to CA002490828A priority patent/CA2490828C/en
Priority to AU2003252161A priority patent/AU2003252161A1/en
Publication of WO2004012044A2 publication Critical patent/WO2004012044A2/en
Publication of WO2004012044A3 publication Critical patent/WO2004012044A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/958—Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking

Abstract

A method for receiving page-specific user feedback concerning a particular web page of a website includes using a comment icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user. In one embodiment, the method includes using software associated with the comment icon to automatically communicate a request for a comment window to a remote computer system that is separate from a computer system hosting the website in response to the user selecting the comment icon, receive the comment window from the remote computer system, present the comment window to the user, and receive one or more or more page-specific open-ended comments concerning the page from the user provided using the comment window for reporting to a website owner. In another embodiment, the method includes using software associated with the icon and incorporated into a computer system of the user for purposes of research concerning one or more particular web pages to determine a page identifier of the page in response to the user accessing the page and receive the page-specific user feedback concerning the page from the user for reporting in association with the determined page identifier of the page to an entity sponsoring the research.
PCT/US2003/023250 2002-07-31 2003-07-25 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website WO2004012044A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
EP03771825A EP1532619A4 (en) 2002-07-31 2003-07-25 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
CA002490828A CA2490828C (en) 2002-07-31 2003-07-25 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
AU2003252161A AU2003252161A1 (en) 2002-07-31 2003-07-25 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US10/210,256 2002-07-31
US10/210,256 US7370285B1 (en) 2002-07-31 2002-07-31 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
US10/238,191 US20040049534A1 (en) 2002-09-09 2002-09-09 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
US10/238,191 2002-09-09

Publications (2)

Publication Number Publication Date
WO2004012044A2 WO2004012044A2 (en) 2004-02-05
WO2004012044A3 true WO2004012044A3 (en) 2004-10-07

Family

ID=31190702

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2003/023250 WO2004012044A2 (en) 2002-07-31 2003-07-25 Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website

Country Status (4)

Country Link
EP (1) EP1532619A4 (en)
AU (1) AU2003252161A1 (en)
CA (1) CA2490828C (en)
WO (1) WO2004012044A2 (en)

Families Citing this family (14)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6421724B1 (en) 1999-08-30 2002-07-16 Opinionlab, Inc. Web site response measurement tool
US8041805B2 (en) 1999-08-30 2011-10-18 Opinionlab, Inc. System and method for reporting to a website owner user reactions to particular web pages of a website
US7085820B1 (en) 1999-08-30 2006-08-01 Opinionlab, Inc. System and method for reporting to a website owner user reactions to particular web pages of a website
US7478121B1 (en) 2002-07-31 2009-01-13 Opinionlab, Inc. Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
US7370285B1 (en) 2002-07-31 2008-05-06 Opinionlab, Inc. Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
US7827487B1 (en) 2003-06-16 2010-11-02 Opinionlab, Inc. Soliciting user feedback regarding one or more web pages of a website without obscuring visual content
EP1603067A1 (en) * 2004-04-09 2005-12-07 Opinionlab, Inc. Using software incorporated into a web page to collect page-specific user feedback concerning a document embedded in the web page
US20060265368A1 (en) * 2005-05-23 2006-11-23 Opinionlab, Inc. Measuring subjective user reaction concerning a particular document
US8775237B2 (en) 2006-08-02 2014-07-08 Opinionlab, Inc. System and method for measuring and reporting user reactions to advertisements on a web page
US7809602B2 (en) 2006-08-31 2010-10-05 Opinionlab, Inc. Computer-implemented system and method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages
US8631015B2 (en) * 2007-09-06 2014-01-14 Linkedin Corporation Detecting associates
US7865455B2 (en) 2008-03-13 2011-01-04 Opinionlab, Inc. System and method for providing intelligent support
US8332232B2 (en) 2009-11-05 2012-12-11 Opinionlab, Inc. System and method for mobile interaction
NL2026701B1 (en) * 2020-10-19 2022-06-14 Microsoft Technology Licensing Llc Systems and methods for providing feedback to webpage owners

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6161112A (en) * 1998-05-19 2000-12-12 International Business Machines Corporation Web page presentation control mechanism and method
US6243722B1 (en) * 1997-11-24 2001-06-05 International Business Machines Corporation Method and system for a network-based document review tool utilizing comment classification

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU3987999A (en) * 1998-05-13 1999-11-29 Customer Cast, Inc. Customer survey system and method

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6243722B1 (en) * 1997-11-24 2001-06-05 International Business Machines Corporation Method and system for a network-based document review tool utilizing comment classification
US6161112A (en) * 1998-05-19 2000-12-12 International Business Machines Corporation Web page presentation control mechanism and method

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP1532619A4 *

Also Published As

Publication number Publication date
AU2003252161A8 (en) 2004-02-16
EP1532619A2 (en) 2005-05-25
AU2003252161A1 (en) 2004-02-16
CA2490828A1 (en) 2004-02-05
WO2004012044A2 (en) 2004-02-05
CA2490828C (en) 2009-12-01
EP1532619A4 (en) 2006-07-19

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