WO2004006092A8 - Method, system, and apparatus for automating the creation of customer-centric interface - Google Patents

Method, system, and apparatus for automating the creation of customer-centric interface

Info

Publication number
WO2004006092A8
WO2004006092A8 PCT/US2003/019835 US0319835W WO2004006092A8 WO 2004006092 A8 WO2004006092 A8 WO 2004006092A8 US 0319835 W US0319835 W US 0319835W WO 2004006092 A8 WO2004006092 A8 WO 2004006092A8
Authority
WO
WIPO (PCT)
Prior art keywords
automating
customer
creation
centric interface
centric
Prior art date
Application number
PCT/US2003/019835
Other languages
French (fr)
Other versions
WO2004006092A2 (en
Inventor
Robert R Bushey
Gregory W Edwards
Kurt M Joseph
Benjamin A Knott
John M Martin
Scott H Mills
Theodore B Pasquale
Original Assignee
Sbc Properties Lp
Sbc Techn Res Inc
Robert R Bushey
Gregory W Edwards
Kurt M Joseph
Benjamin A Knott
John M Martin
Scott H Mills
Theodore B Pasquale
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sbc Properties Lp, Sbc Techn Res Inc, Robert R Bushey, Gregory W Edwards, Kurt M Joseph, Benjamin A Knott, John M Martin, Scott H Mills, Theodore B Pasquale filed Critical Sbc Properties Lp
Priority to AU2003253680A priority Critical patent/AU2003253680A1/en
Publication of WO2004006092A2 publication Critical patent/WO2004006092A2/en
Publication of WO2004006092A8 publication Critical patent/WO2004006092A8/en

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1822—Parsing for meaning understanding
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/20—Software design
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
PCT/US2003/019835 2002-07-02 2003-06-24 Method, system, and apparatus for automating the creation of customer-centric interface WO2004006092A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2003253680A AU2003253680A1 (en) 2002-07-02 2003-06-24 Method, system, and apparatus for automating the creation of customer-centric interface

Applications Claiming Priority (8)

Application Number Priority Date Filing Date Title
US10/188,152 2002-07-02
US10/188,152 US20040006473A1 (en) 2002-07-02 2002-07-02 Method and system for automated categorization of statements
US10/217,863 2002-08-13
US10/217,863 US6842504B2 (en) 2002-07-02 2002-08-13 System and method for the automated analysis of performance data
US10/217,873 US7379537B2 (en) 2000-03-21 2002-08-13 Method and system for automating the creation of customer-centric interfaces
US10/217,873 2002-08-13
US10/230,708 2002-08-29
US10/230,708 US20040042592A1 (en) 2002-07-02 2002-08-29 Method, system and apparatus for providing an adaptive persona in speech-based interactive voice response systems

Publications (2)

Publication Number Publication Date
WO2004006092A2 WO2004006092A2 (en) 2004-01-15
WO2004006092A8 true WO2004006092A8 (en) 2004-09-02

Family

ID=30119294

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2003/019835 WO2004006092A2 (en) 2002-07-02 2003-06-24 Method, system, and apparatus for automating the creation of customer-centric interface

Country Status (3)

Country Link
US (6) US20040006473A1 (en)
AU (1) AU2003253680A1 (en)
WO (1) WO2004006092A2 (en)

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US20040042592A1 (en) 2004-03-04
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US20040006473A1 (en) 2004-01-08
AU2003253680A1 (en) 2004-01-23
US20050078805A1 (en) 2005-04-14
US6842504B2 (en) 2005-01-11
US7551723B2 (en) 2009-06-23
US20040032935A1 (en) 2004-02-19
US8131524B2 (en) 2012-03-06

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