WO2003096663A3 - Method of generating test scripts using a voice-capable markup language - Google Patents

Method of generating test scripts using a voice-capable markup language Download PDF

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Publication number
WO2003096663A3
WO2003096663A3 PCT/US2003/014349 US0314349W WO03096663A3 WO 2003096663 A3 WO2003096663 A3 WO 2003096663A3 US 0314349 W US0314349 W US 0314349W WO 03096663 A3 WO03096663 A3 WO 03096663A3
Authority
WO
WIPO (PCT)
Prior art keywords
voice
markup language
ivr
capable markup
test scripts
Prior art date
Application number
PCT/US2003/014349
Other languages
French (fr)
Other versions
WO2003096663A2 (en
Inventor
Douglas Carter Williams
Wesley C Hand Jr
Henry Houh
Albert Robinson Seeley
Original Assignee
Empirix Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Empirix Inc filed Critical Empirix Inc
Priority to AU2003232076A priority Critical patent/AU2003232076A1/en
Priority to EP03750089A priority patent/EP1530869A2/en
Publication of WO2003096663A2 publication Critical patent/WO2003096663A2/en
Publication of WO2003096663A3 publication Critical patent/WO2003096663A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/24—Arrangements for supervision, monitoring or testing with provision for checking the normal operation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
    • H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
    • H04M3/32—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for lines between exchanges
    • H04M3/323—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for lines between exchanges for the arrangements providing the connection (test connection, test call, call simulation)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts.
PCT/US2003/014349 2002-05-08 2003-05-08 Method of generating test scripts using a voice-capable markup language WO2003096663A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
AU2003232076A AU2003232076A1 (en) 2002-05-08 2003-05-08 Method of generating test scripts using a voice-capable markup language
EP03750089A EP1530869A2 (en) 2002-05-08 2003-05-08 Method of generating test scripts using a voice-capable markup language

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US37881702P 2002-05-08 2002-05-08
US37873502P 2002-05-08 2002-05-08
US60/378,817 2002-05-08
US60/378,735 2002-05-08
US10/431,084 US7590542B2 (en) 2002-05-08 2003-05-07 Method of generating test scripts using a voice-capable markup language
US10/431,084 2003-05-07

Publications (2)

Publication Number Publication Date
WO2003096663A2 WO2003096663A2 (en) 2003-11-20
WO2003096663A3 true WO2003096663A3 (en) 2003-12-24

Family

ID=29407806

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2003/014349 WO2003096663A2 (en) 2002-05-08 2003-05-08 Method of generating test scripts using a voice-capable markup language

Country Status (4)

Country Link
US (1) US7590542B2 (en)
EP (1) EP1530869A2 (en)
AU (1) AU2003232076A1 (en)
WO (1) WO2003096663A2 (en)

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US20070263834A1 (en) * 2006-03-29 2007-11-15 Microsoft Corporation Execution of interactive voice response test cases
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US10091356B2 (en) * 2015-01-06 2018-10-02 Cyara Solutions Pty Ltd Interactive voice response system crawler
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Also Published As

Publication number Publication date
EP1530869A2 (en) 2005-05-18
US7590542B2 (en) 2009-09-15
AU2003232076A1 (en) 2003-11-11
AU2003232076A8 (en) 2003-11-11
WO2003096663A2 (en) 2003-11-20
US20030212561A1 (en) 2003-11-13

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