WO2003061227A3 - Method and apparatus for delivering messages based on user presence, preference or location - Google Patents

Method and apparatus for delivering messages based on user presence, preference or location Download PDF

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Publication number
WO2003061227A3
WO2003061227A3 PCT/US2003/001316 US0301316W WO03061227A3 WO 2003061227 A3 WO2003061227 A3 WO 2003061227A3 US 0301316 W US0301316 W US 0301316W WO 03061227 A3 WO03061227 A3 WO 03061227A3
Authority
WO
WIPO (PCT)
Prior art keywords
message
location
text
recipients
voice
Prior art date
Application number
PCT/US2003/001316
Other languages
French (fr)
Other versions
WO2003061227A2 (en
Inventor
Shabbir A Khakoo
Venkatesh Krishnaswamy
Anwar A Siddiqui
Hal B Zenner
Original Assignee
Avaya Technology Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Avaya Technology Corp filed Critical Avaya Technology Corp
Priority to AU2003203027A priority Critical patent/AU2003203027A1/en
Publication of WO2003061227A2 publication Critical patent/WO2003061227A2/en
Publication of WO2003061227A3 publication Critical patent/WO2003061227A3/en

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L13/00—Speech synthesis; Text to speech systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42348—Location-based services which utilize the location information of a target
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2016—Call initiation by network rather than by subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4536—Voicemail combined with text-based messaging

Abstract

A method and apparatus are disclosed for delivering messages to one or more intended recipients based on the presence, preferences or location of the recipient(s). Text-based messages, such as instant messages, can be delivered to one or more intended recipients by means of (i) a voice call to a voice-capable device associated with the recipients; (ii) a voice mail message to a voice mail box associated with the recipients; or (iii) a text or voice message, as appropriate, that is delivered upon the availability of one or more intended recipients. An instant message originating as a text message is converted to speech, if necessary, before being delivered to the intended recipient. The speech corresponding to the text of the message is played out once the call is answered or once the voice mail message is retrieved. The invention thus enables the delivery of messages to be routed and scheduled based on the location and availability of the intended recipient.
PCT/US2003/001316 2002-01-15 2003-01-15 Method and apparatus for delivering messages based on user presence, preference or location WO2003061227A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2003203027A AU2003203027A1 (en) 2002-01-15 2003-01-15 Method and apparatus for delivering messages based on user presence, preference or location

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US34867902P 2002-01-15 2002-01-15
US60/348,679 2002-01-15
US10/261,213 US20030135569A1 (en) 2002-01-15 2002-09-30 Method and apparatus for delivering messages based on user presence, preference or location
US10/261,213 2002-09-30

Publications (2)

Publication Number Publication Date
WO2003061227A2 WO2003061227A2 (en) 2003-07-24
WO2003061227A3 true WO2003061227A3 (en) 2003-10-16

Family

ID=26948470

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2003/001316 WO2003061227A2 (en) 2002-01-15 2003-01-15 Method and apparatus for delivering messages based on user presence, preference or location

Country Status (3)

Country Link
US (1) US20030135569A1 (en)
AU (1) AU2003203027A1 (en)
WO (1) WO2003061227A2 (en)

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WO2003061227A2 (en) 2003-07-24
US20030135569A1 (en) 2003-07-17
AU2003203027A1 (en) 2003-07-30

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