WO2003040887A2 - Automated information technology management system - Google Patents
Automated information technology management system Download PDFInfo
- Publication number
- WO2003040887A2 WO2003040887A2 PCT/US2002/035713 US0235713W WO03040887A2 WO 2003040887 A2 WO2003040887 A2 WO 2003040887A2 US 0235713 W US0235713 W US 0235713W WO 03040887 A2 WO03040887 A2 WO 03040887A2
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- service
- component
- infrastructure
- value
- transaction
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
- G06F11/3466—Performance evaluation by tracing or monitoring
- G06F11/3476—Data logging
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Human Resources & Organizations (AREA)
- Entrepreneurship & Innovation (AREA)
- Strategic Management (AREA)
- Economics (AREA)
- Operations Research (AREA)
- Marketing (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Data Mining & Analysis (AREA)
- Development Economics (AREA)
- Educational Administration (AREA)
- Game Theory and Decision Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Description
Claims
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
KR1020047001555A KR100843812B1 (en) | 2001-11-08 | 2002-11-06 | Automated Information Technology Mangement System |
CA002465257A CA2465257A1 (en) | 2001-11-08 | 2002-11-06 | Automated information technology management system |
EP02802871A EP1451747A4 (en) | 2001-11-08 | 2002-11-06 | Automated information technology management system |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US10/005,862 US7865380B2 (en) | 2001-11-08 | 2001-11-08 | Automated information technology management system |
US10/005,862 | 2001-11-08 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2003040887A2 true WO2003040887A2 (en) | 2003-05-15 |
WO2003040887A3 WO2003040887A3 (en) | 2004-04-22 |
Family
ID=21718112
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2002/035713 WO2003040887A2 (en) | 2001-11-08 | 2002-11-06 | Automated information technology management system |
Country Status (6)
Country | Link |
---|---|
US (1) | US7865380B2 (en) |
EP (1) | EP1451747A4 (en) |
KR (1) | KR100843812B1 (en) |
CN (1) | CN1636221A (en) |
CA (1) | CA2465257A1 (en) |
WO (1) | WO2003040887A2 (en) |
Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1652031A2 (en) * | 2003-07-11 | 2006-05-03 | Computer Associates Think, Inc. | Infrastructure auto discovery from business process models via batch processing flows |
CN1326361C (en) * | 2005-02-02 | 2007-07-11 | 上海新思南广告有限公司 | Method for implementing communication of information among multiple platforms |
US8191059B1 (en) | 2006-08-10 | 2012-05-29 | Amdocs Software Systems Limited | System, method and computer program product for installing at least a portion of a program utilizing a workflow that models an installation process |
Families Citing this family (24)
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DE10238831A1 (en) * | 2002-08-23 | 2004-03-11 | Siemens Ag | Method and device for process optimization |
US20040210454A1 (en) * | 2003-02-26 | 2004-10-21 | Coughlin Bruce M. | System and method for providing technology data integration services |
US8548837B2 (en) | 2003-08-20 | 2013-10-01 | International Business Machines Corporation | E-business value web |
JP2005148856A (en) * | 2003-11-11 | 2005-06-09 | Hitachi Ltd | Method, program, and system for measuring it system investment effect |
US20050216385A1 (en) * | 2004-01-28 | 2005-09-29 | Schneider Gary N | Method, system, and computer useable medium to determine remaining financial obligations of assets |
US20050234696A1 (en) * | 2004-04-15 | 2005-10-20 | The University Of Chicago | Automated agent-based method for identifying infrastructure interdependencies |
US20060059423A1 (en) * | 2004-09-13 | 2006-03-16 | Stefan Lehmann | Apparatus, system, and method for creating customized workflow documentation |
US20060080327A1 (en) * | 2004-10-07 | 2006-04-13 | Gramling Norman W | Systems and methods for information management involving taxonomy and lifespan planning |
US20060149615A1 (en) * | 2004-12-31 | 2006-07-06 | Keith Andrews | Methods and systems to effect comprehensive customer relationship management solutions |
US10176439B2 (en) * | 2005-01-11 | 2019-01-08 | International Business Machines Corporation | Managing networked resources |
KR100696083B1 (en) * | 2005-02-22 | 2007-03-19 | 주식회사 어니언소프트웨어 | Information Technology Service Management Method |
KR100727065B1 (en) * | 2005-06-10 | 2007-06-12 | 주식회사 케이티프리텔 | Method and system of managing return on investment and record media recorded program for realizing the same |
US8775224B2 (en) * | 2006-01-04 | 2014-07-08 | International Business Machines Corporation | Method and apparatus for dynamic specification of a business value by a discovered resource |
US7921024B2 (en) * | 2006-11-29 | 2011-04-05 | International Business Machines Corporation | IT service management technology enablement |
US20080295100A1 (en) * | 2007-05-25 | 2008-11-27 | Computer Associates Think, Inc. | System and method for diagnosing and managing information technology resources |
WO2009100766A1 (en) * | 2008-02-15 | 2009-08-20 | Hewlett-Packard Development Company, L.P. | Method and computer program product for changing an it system |
US9600784B2 (en) * | 2008-04-04 | 2017-03-21 | International Business Machines Corporation | Estimating value of information technology service management based on process complexity analysis |
US7996347B2 (en) | 2008-04-04 | 2011-08-09 | International Business Machines Corporation | Adaptive information technology solution design and deployment |
US9177269B2 (en) | 2009-05-29 | 2015-11-03 | International Business Machines Corporation | Complexity reduction of user tasks |
US20120284067A1 (en) * | 2011-05-03 | 2012-11-08 | Intuit Inc. | Revenue-based impact analysis using multidimensional models of software offerings |
US9838645B2 (en) | 2013-10-31 | 2017-12-05 | Elwha Llc | Remote monitoring of telemedicine device |
US9075906B2 (en) | 2013-06-28 | 2015-07-07 | Elwha Llc | Medical support system including medical equipment case |
US20150120312A1 (en) * | 2013-10-31 | 2015-04-30 | Elwha Llc | Telemedicine device with usage monitoring |
US10367694B2 (en) | 2014-05-12 | 2019-07-30 | International Business Machines Corporation | Infrastructure costs and benefits tracking |
Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5630069A (en) * | 1993-01-15 | 1997-05-13 | Action Technologies, Inc. | Method and apparatus for creating workflow maps of business processes |
EP0854431A2 (en) * | 1997-01-20 | 1998-07-22 | International Business Machines Corporation | Events as activities in process models of workflow management systems |
EP0895169A2 (en) * | 1997-08-01 | 1999-02-03 | International Business Machines Corporation | Deriving process models for workflow management systems from audit trails |
US5893083A (en) * | 1995-03-24 | 1999-04-06 | Hewlett-Packard Company | Methods and apparatus for monitoring events and implementing corrective action in a computer system |
US6038538A (en) * | 1997-09-15 | 2000-03-14 | International Business Machines Corporation | Generating process models from workflow logs |
US6363353B1 (en) * | 1999-01-15 | 2002-03-26 | Metaedge Corporation | System for providing a reverse star schema data model |
Family Cites Families (16)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5249300A (en) * | 1990-04-27 | 1993-09-28 | Bachman Information Systems, Inc. | System and method of constructing models of complex business transactions using entity-set variables for ordered sets of references to user data |
JP3364542B2 (en) * | 1994-09-26 | 2003-01-08 | 株式会社リコー | Image reading device |
BR9608460A (en) * | 1995-05-02 | 1999-11-30 | Maxager Technology Inc | Method and apparatus for estimating cycle time cost |
DE19712946A1 (en) * | 1996-05-30 | 1997-12-04 | Ibm | Computerised method of automatically expanding specifications of process model in workflow process environment |
EP0831406A3 (en) * | 1996-09-11 | 2000-02-23 | International Business Machines Corporation | Implementing a workflow engine in a database management system |
US5826239A (en) * | 1996-12-17 | 1998-10-20 | Hewlett-Packard Company | Distributed workflow resource management system and method |
US6065099A (en) * | 1997-08-20 | 2000-05-16 | Cypress Semiconductor Corp. | System and method for updating the data stored in a cache memory attached to an input/output system |
US6311175B1 (en) * | 1998-03-06 | 2001-10-30 | Perot Systems Corp. | System and method for generating performance models of complex information technology systems |
US6393387B1 (en) * | 1998-03-06 | 2002-05-21 | Perot Systems Corporation | System and method for model mining complex information technology systems |
US6341279B1 (en) * | 1998-10-12 | 2002-01-22 | Starwave Corporation | Method and apparatus for event modeling |
US6249769B1 (en) * | 1998-11-02 | 2001-06-19 | International Business Machines Corporation | Method, system and program product for evaluating the business requirements of an enterprise for generating business solution deliverables |
AU2976600A (en) | 1999-02-01 | 2000-08-18 | Touch Technologies, Inc. | Method and apparatus for automated tuning and configuration collection for logicsystems |
US20020049608A1 (en) * | 2000-03-03 | 2002-04-25 | Hartsell Neal D. | Systems and methods for providing differentiated business services in information management environments |
EP1143361A1 (en) * | 2000-04-05 | 2001-10-10 | Koninklijke KPN N.V. | A knowledge system and methods of business alerting or analysis |
US20020178095A1 (en) * | 2000-11-08 | 2002-11-28 | Vellante David P. | Method for accessing the business value of information technology |
US20020069102A1 (en) * | 2000-12-01 | 2002-06-06 | Vellante David P. | Method and system for assessing and quantifying the business value of an information techonology (IT) application or set of applications |
-
2001
- 2001-11-08 US US10/005,862 patent/US7865380B2/en not_active Expired - Fee Related
-
2002
- 2002-11-06 CA CA002465257A patent/CA2465257A1/en not_active Abandoned
- 2002-11-06 WO PCT/US2002/035713 patent/WO2003040887A2/en not_active Application Discontinuation
- 2002-11-06 KR KR1020047001555A patent/KR100843812B1/en not_active IP Right Cessation
- 2002-11-06 EP EP02802871A patent/EP1451747A4/en not_active Withdrawn
- 2002-11-06 CN CNA028219538A patent/CN1636221A/en active Pending
Patent Citations (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5630069A (en) * | 1993-01-15 | 1997-05-13 | Action Technologies, Inc. | Method and apparatus for creating workflow maps of business processes |
US5893083A (en) * | 1995-03-24 | 1999-04-06 | Hewlett-Packard Company | Methods and apparatus for monitoring events and implementing corrective action in a computer system |
EP0854431A2 (en) * | 1997-01-20 | 1998-07-22 | International Business Machines Corporation | Events as activities in process models of workflow management systems |
US6065009A (en) * | 1997-01-20 | 2000-05-16 | International Business Machines Corporation | Events as activities in process models of workflow management systems |
EP0895169A2 (en) * | 1997-08-01 | 1999-02-03 | International Business Machines Corporation | Deriving process models for workflow management systems from audit trails |
US6038538A (en) * | 1997-09-15 | 2000-03-14 | International Business Machines Corporation | Generating process models from workflow logs |
US6363353B1 (en) * | 1999-01-15 | 2002-03-26 | Metaedge Corporation | System for providing a reverse star schema data model |
Non-Patent Citations (2)
Title |
---|
DATABASE ABI INFORM (FILE 15) [Online] MOORE, J.: 'Standardizing reuse', XP002974704 Retrieved from Dialog Database accession no. 00-29953 & COMMUNICATIONS OF THE ACM vol. 40, no. 3, March 1997, pages 19 - 23 * |
See also references of EP1451747A2 * |
Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1652031A2 (en) * | 2003-07-11 | 2006-05-03 | Computer Associates Think, Inc. | Infrastructure auto discovery from business process models via batch processing flows |
EP1652031A4 (en) * | 2003-07-11 | 2015-04-08 | Computer Ass Think Inc | Infrastructure auto discovery from business process models via batch processing flows |
CN1326361C (en) * | 2005-02-02 | 2007-07-11 | 上海新思南广告有限公司 | Method for implementing communication of information among multiple platforms |
US8191059B1 (en) | 2006-08-10 | 2012-05-29 | Amdocs Software Systems Limited | System, method and computer program product for installing at least a portion of a program utilizing a workflow that models an installation process |
Also Published As
Publication number | Publication date |
---|---|
EP1451747A2 (en) | 2004-09-01 |
KR20040053105A (en) | 2004-06-23 |
EP1451747A4 (en) | 2009-04-01 |
WO2003040887A3 (en) | 2004-04-22 |
US20030088456A1 (en) | 2003-05-08 |
CA2465257A1 (en) | 2003-05-15 |
CN1636221A (en) | 2005-07-06 |
KR100843812B1 (en) | 2008-07-03 |
US7865380B2 (en) | 2011-01-04 |
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