WO2003014872A3 - Method and system for providing advisory information to a field service provider - Google Patents

Method and system for providing advisory information to a field service provider Download PDF

Info

Publication number
WO2003014872A3
WO2003014872A3 PCT/US2002/024686 US0224686W WO03014872A3 WO 2003014872 A3 WO2003014872 A3 WO 2003014872A3 US 0224686 W US0224686 W US 0224686W WO 03014872 A3 WO03014872 A3 WO 03014872A3
Authority
WO
WIPO (PCT)
Prior art keywords
service provider
field service
advisory information
information
advisory
Prior art date
Application number
PCT/US2002/024686
Other languages
French (fr)
Other versions
WO2003014872A2 (en
Inventor
John E Mccall
Original Assignee
Ecolab Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ecolab Inc filed Critical Ecolab Inc
Priority to AU2002326510A priority Critical patent/AU2002326510A1/en
Publication of WO2003014872A2 publication Critical patent/WO2003014872A2/en
Publication of WO2003014872A3 publication Critical patent/WO2003014872A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G06Q30/0204—Market segmentation

Abstract

A network advisory system (100) that provides advisory information (102) to a field service provider (122). The network advisory system receives collected data from one or more destination facilities (116) and analyzes the information to generate advisory information. The advisory information is used by the field service provider to provide a service at the destination facility. The field service provider may receive the advisory information while in transit to the destination facility or while located at a destination facility. The field service provider receives the advisory information through a network connection. The network connection may be either a wireless connection or a land-based connection.
PCT/US2002/024686 2001-08-06 2002-08-05 Method and system for providing advisory information to a field service provider WO2003014872A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002326510A AU2002326510A1 (en) 2001-08-06 2002-08-05 Method and system for providing advisory information to a field service provider

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/923,202 US7505914B2 (en) 2001-08-06 2001-08-06 Method and system for providing advisory information to a field service provider
US09/923,202 2001-08-06

Publications (2)

Publication Number Publication Date
WO2003014872A2 WO2003014872A2 (en) 2003-02-20
WO2003014872A3 true WO2003014872A3 (en) 2003-12-04

Family

ID=25448298

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/024686 WO2003014872A2 (en) 2001-08-06 2002-08-05 Method and system for providing advisory information to a field service provider

Country Status (3)

Country Link
US (2) US7505914B2 (en)
AU (1) AU2002326510A1 (en)
WO (1) WO2003014872A2 (en)

Families Citing this family (84)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2003085314A (en) * 2001-09-11 2003-03-20 Ge Medical Systems Global Technology Co Llc Remote site management system
US7374650B2 (en) * 2002-08-22 2008-05-20 E.I. Du Pont De Nemours & Company Cathodic electrodeposition coating agents containing bismuth salts together with yttrium and/or neodymium compounds, production and use thereof
AT500196A1 (en) * 2003-05-26 2005-11-15 Mobilkom Austria Ag & Co Kg SYSTEM FOR THE MANAGEMENT OF PRODUCTS AND PRODUCT PARTS AND DATA PROCESSING SYSTEM HIEZU
US20040230339A1 (en) * 2003-05-12 2004-11-18 Bryan Maser Methods of managing based on measurements of actual use of product
US7201290B2 (en) * 2003-05-12 2007-04-10 Ecolab Inc. Method and apparatus for mass based dispensing
US20040226959A1 (en) * 2003-05-12 2004-11-18 Mehus Richard J. Methods of dispensing
US6851621B1 (en) 2003-08-18 2005-02-08 Honeywell International Inc. PDA diagnosis of thermostats
US7055759B2 (en) 2003-08-18 2006-06-06 Honeywell International Inc. PDA configuration of thermostats
US7222800B2 (en) * 2003-08-18 2007-05-29 Honeywell International Inc. Controller customization management system
US7083109B2 (en) * 2003-08-18 2006-08-01 Honeywell International Inc. Thermostat having modulated and non-modulated provisions
US7181317B2 (en) 2003-12-02 2007-02-20 Honeywell International Inc. Controller interface with interview programming
US7274972B2 (en) * 2003-12-02 2007-09-25 Honeywell International Inc. Programmable controller with saving changes indication
US8332178B2 (en) 2004-04-13 2012-12-11 Honeywell International Inc. Remote testing of HVAC systems
EP1759170B2 (en) 2004-06-23 2019-11-06 Ecolab Inc. Method for multiple dosage of liquid products, dosing appartus and dosing system
US7861941B2 (en) * 2005-02-28 2011-01-04 Honeywell International Inc. Automatic thermostat schedule/program selector system
US7803321B2 (en) * 2005-03-18 2010-09-28 Ecolab Inc. Formulating chemical solutions based on volumetric and weight based control measurements
US7584897B2 (en) * 2005-03-31 2009-09-08 Honeywell International Inc. Controller system user interface
US8069958B2 (en) * 2005-07-18 2011-12-06 Otis Elevator Company Elevator system and method including a controller and remote elevator monitor for remotely performed and/or assisted restoration of elevator service
WO2007045051A1 (en) 2005-10-21 2007-04-26 Honeywell Limited An authorisation system and a method of authorisation
DE102006062244B4 (en) * 2006-12-22 2013-10-17 Rational Ag Method for reading out data from the memory of a cooking appliance and cooking appliance for carrying out such a method
US7719434B2 (en) * 2007-03-30 2010-05-18 United Technologies Corporation Method for identifying critical features as a function of process
US8277745B2 (en) * 2007-05-02 2012-10-02 Ecolab Inc. Interchangeable load cell assemblies
US8598982B2 (en) * 2007-05-28 2013-12-03 Honeywell International Inc. Systems and methods for commissioning access control devices
CN101765835B (en) * 2007-05-28 2013-05-08 霍尼韦尔国际公司 Systems and methods for configuring access control devices
US20090106079A1 (en) * 2007-10-19 2009-04-23 Oracle International Corporation Executive Field Service Task Start to Finish
US20090143880A1 (en) 2007-11-30 2009-06-04 Honeywell International, Inc. Hvac controller with context sensitive help screens
US8224491B2 (en) 2007-11-30 2012-07-17 Honeywell International Inc. Portable wireless remote control unit for use with zoned HVAC system
US7694589B2 (en) * 2007-12-12 2010-04-13 Ecolab Inc. Low and empty product detection using load cell and load cell bracket
WO2009094731A1 (en) * 2008-01-30 2009-08-06 Honeywell International Inc. Systems and methods for managing building services
US9704313B2 (en) 2008-09-30 2017-07-11 Honeywell International Inc. Systems and methods for interacting with access control devices
US8878931B2 (en) 2009-03-04 2014-11-04 Honeywell International Inc. Systems and methods for managing video data
WO2010106474A1 (en) 2009-03-19 2010-09-23 Honeywell International Inc. Systems and methods for managing access control devices
US9102509B2 (en) * 2009-09-25 2015-08-11 Ecolab Inc. Make-up dispense in a mass based dispensing system
US9051163B2 (en) * 2009-10-06 2015-06-09 Ecolab Inc. Automatic calibration of chemical product dispense systems
US20110112943A1 (en) * 2009-11-09 2011-05-12 Dietz Jay B Location-based mobile workforce management system
US9280365B2 (en) 2009-12-17 2016-03-08 Honeywell International Inc. Systems and methods for managing configuration data at disconnected remote devices
US8707414B2 (en) * 2010-01-07 2014-04-22 Honeywell International Inc. Systems and methods for location aware access control management
US8511512B2 (en) 2010-01-07 2013-08-20 Ecolab Usa Inc. Impact load protection for mass-based product dispensers
US9002481B2 (en) 2010-07-14 2015-04-07 Honeywell International Inc. Building controllers with local and global parameters
US8950687B2 (en) 2010-09-21 2015-02-10 Honeywell International Inc. Remote control of an HVAC system that uses a common temperature setpoint for both heat and cool modes
US8787725B2 (en) 2010-11-11 2014-07-22 Honeywell International Inc. Systems and methods for managing video data
US9366448B2 (en) 2011-06-20 2016-06-14 Honeywell International Inc. Method and apparatus for configuring a filter change notification of an HVAC controller
WO2012174603A1 (en) 2011-06-24 2012-12-27 Honeywell International Inc. Systems and methods for presenting dvm system information
US10362273B2 (en) 2011-08-05 2019-07-23 Honeywell International Inc. Systems and methods for managing video data
WO2013020165A2 (en) 2011-08-05 2013-02-14 HONEYWELL INTERNATIONAL INC. Attn: Patent Services Systems and methods for managing video data
US9344684B2 (en) 2011-08-05 2016-05-17 Honeywell International Inc. Systems and methods configured to enable content sharing between client terminals of a digital video management system
US8892223B2 (en) 2011-09-07 2014-11-18 Honeywell International Inc. HVAC controller including user interaction log
US9002523B2 (en) 2011-12-14 2015-04-07 Honeywell International Inc. HVAC controller with diagnostic alerts
US8902071B2 (en) 2011-12-14 2014-12-02 Honeywell International Inc. HVAC controller with HVAC system fault detection
US10747243B2 (en) 2011-12-14 2020-08-18 Ademco Inc. HVAC controller with HVAC system failure detection
US10533761B2 (en) 2011-12-14 2020-01-14 Ademco Inc. HVAC controller with fault sensitivity
US9206993B2 (en) 2011-12-14 2015-12-08 Honeywell International Inc. HVAC controller with utility saver switch diagnostic feature
US20130158720A1 (en) 2011-12-15 2013-06-20 Honeywell International Inc. Hvac controller with performance log
US10139843B2 (en) 2012-02-22 2018-11-27 Honeywell International Inc. Wireless thermostatic controlled electric heating system
US9442500B2 (en) 2012-03-08 2016-09-13 Honeywell International Inc. Systems and methods for associating wireless devices of an HVAC system
US10452084B2 (en) 2012-03-14 2019-10-22 Ademco Inc. Operation of building control via remote device
US9488994B2 (en) 2012-03-29 2016-11-08 Honeywell International Inc. Method and system for configuring wireless sensors in an HVAC system
USD678084S1 (en) 2012-06-05 2013-03-19 Honeywell International Inc. Thermostat housing
US9594384B2 (en) 2012-07-26 2017-03-14 Honeywell International Inc. Method of associating an HVAC controller with an external web service
US9477239B2 (en) 2012-07-26 2016-10-25 Honeywell International Inc. HVAC controller with wireless network based occupancy detection and control
US8944286B2 (en) 2012-11-27 2015-02-03 Ecolab Usa Inc. Mass-based dispensing using optical displacement measurement
US10094585B2 (en) 2013-01-25 2018-10-09 Honeywell International Inc. Auto test for delta T diagnostics in an HVAC system
US9806705B2 (en) 2013-04-23 2017-10-31 Honeywell International Inc. Active triac triggering circuit
US9584119B2 (en) 2013-04-23 2017-02-28 Honeywell International Inc. Triac or bypass circuit and MOSFET power steal combination
US9528720B2 (en) 2013-04-30 2016-12-27 Honeywell International Inc. Display sub-assembly for an HVAC controller
US10811892B2 (en) 2013-06-28 2020-10-20 Ademco Inc. Source management for a power transformation system
US9983244B2 (en) 2013-06-28 2018-05-29 Honeywell International Inc. Power transformation system with characterization
US11054448B2 (en) 2013-06-28 2021-07-06 Ademco Inc. Power transformation self characterization mode
USD720633S1 (en) 2013-10-25 2015-01-06 Honeywell International Inc. Thermostat
US10523903B2 (en) 2013-10-30 2019-12-31 Honeywell International Inc. Computer implemented systems frameworks and methods configured for enabling review of incident data
EP3792706A1 (en) 2013-11-04 2021-03-17 Honeywell International Inc. Methods and systems for providing improved service for building control systems
US9673811B2 (en) 2013-11-22 2017-06-06 Honeywell International Inc. Low power consumption AC load switches
US9857091B2 (en) 2013-11-22 2018-01-02 Honeywell International Inc. Thermostat circuitry to control power usage
US9587848B2 (en) 2013-12-11 2017-03-07 Honeywell International Inc. Building automation controller with rear projecting light
US9628074B2 (en) 2014-06-19 2017-04-18 Honeywell International Inc. Bypass switch for in-line power steal
US9683749B2 (en) 2014-07-11 2017-06-20 Honeywell International Inc. Multiple heatsink cooling system for a line voltage thermostat
US20160217674A1 (en) 2015-01-26 2016-07-28 Trane International Inc. Remote monitoring of an hvac system for fault detection and diagnostics
US11237528B2 (en) 2016-02-16 2022-02-01 Ademco Inc. System and method for handing off the configuration of a building device from a contractor to a customer using a hang tag or the like
US10812285B2 (en) 2016-02-16 2020-10-20 Ademco Inc. Systems and methods for handing off configuration of a building device from a contractor to a customer
US10820199B2 (en) 2016-02-16 2020-10-27 Ademco Inc. Mobile device with contractor accessible screens for configuring a building device
US10302322B2 (en) 2016-07-22 2019-05-28 Ademco Inc. Triage of initial schedule setup for an HVAC controller
US10488062B2 (en) 2016-07-22 2019-11-26 Ademco Inc. Geofence plus schedule for a building controller
US10989427B2 (en) 2017-12-20 2021-04-27 Trane International Inc. HVAC system including smart diagnostic capabilites
CN115222070B (en) * 2022-06-16 2023-05-12 南京泓和云安全科技有限公司 Data analysis method for intelligent fire-fighting quick positioning maintenance problem

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4707848A (en) * 1986-07-25 1987-11-17 Harris Corporation Test set communication/interface system
US5619183A (en) * 1994-09-12 1997-04-08 Richard C. Ziegra Video audio data remote system
US5761278A (en) * 1993-11-29 1998-06-02 Greater Harris County 9-1-1 Emergency Network Integrated data collection and transmission for 9-1-1 calls for service
US5826270A (en) * 1995-12-28 1998-10-20 Csg Systems, Inc. Methods and systems for client or customer-site transaction processing in a distributed database system
US5963911A (en) * 1994-03-25 1999-10-05 British Telecommunications Public Limited Company Resource allocation
US5961561A (en) * 1997-08-14 1999-10-05 Invacare Corporation Method and apparatus for remote maintenance, troubleshooting, and repair of a motorized wheelchair

Family Cites Families (78)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4076146A (en) 1976-03-03 1978-02-28 Gibson Chemicals International Pty. Limited Dishwashers and detergent dispensers
US4241400A (en) * 1978-12-18 1980-12-23 General Electric Company Microprocessor based control circuit for washing appliances
US4404639A (en) * 1980-12-02 1983-09-13 Chevron Research Company Automotive diagnostic system
DE3118973A1 (en) 1981-05-13 1982-12-02 Lang Apparatebau GmbH, 8227 Siegsdorf "DOSING METHOD FOR SUPPLYING A WASHING MACHINE WITH DETERGENT CONCENTRATE AND DEVICE FOR CARRYING OUT THE METHOD"
US4482785A (en) * 1982-09-23 1984-11-13 Finnegan Christopher D Refrigeration monitor system with remote signalling of alarm indications
US4509543A (en) * 1983-09-12 1985-04-09 Beta Technology, Inc. Industrial dishwasher monitor/controller with speech capability
US4697243A (en) * 1985-07-25 1987-09-29 Westinghouse Electric Corp. Methods of servicing an elevator system
US4756321A (en) * 1985-11-22 1988-07-12 Beta Technology, Inc. Industrial dishwasher chemical dispenser
US4837811A (en) * 1988-01-25 1989-06-06 Communication Manufacturing Co. Telephone technician's terminals
US4905163A (en) * 1988-10-03 1990-02-27 Minnesota Mining & Manufacturing Company Intelligent optical navigator dynamic information presentation and navigation system
DE68925271T2 (en) * 1988-10-27 1996-08-14 Texas Instruments Inc Communication, information, maintenance diagnostics and training system
US5136281A (en) * 1989-01-10 1992-08-04 Electronic Data Systems Corporation Monitor for remote alarm transmission
US5036479A (en) * 1989-04-20 1991-07-30 Trw Inc. Modular automated avionics test system
US5043860A (en) * 1989-05-12 1991-08-27 Technology Licensing Corporation Cooking appliance interface
US5014211A (en) * 1989-06-16 1991-05-07 Diversey Corporation Microprocessor controlled liquid chemical delivery system and method
US5099319A (en) * 1989-10-23 1992-03-24 Esch Arthur G Video information delivery method and apparatus
US5301553A (en) * 1989-12-20 1994-04-12 Tjs Development Corporation Apparatus for remote sensing and receiving
US5038807A (en) * 1990-04-16 1991-08-13 Ecolab, Inc. Performance monitoring system for warewashing machines
US5222027A (en) * 1990-12-14 1993-06-22 Titan Industries, Inc. Injector communications system
US5345379A (en) * 1991-06-17 1994-09-06 Brous James H System for controlling access to subsystems
US5861881A (en) * 1991-11-25 1999-01-19 Actv, Inc. Interactive computer system for providing an interactive presentation with personalized video, audio and graphics responses for multiple viewers
US5203366A (en) * 1992-02-05 1993-04-20 Ecolab Inc. Apparatus and method for mixing and dispensing chemical concentrates at point of use
US5681400A (en) * 1992-03-12 1997-10-28 Ecolab Inc. Self-optimizing detergent controller for controlling variable additive concentration level in a warewashing machine
US5821523A (en) * 1992-03-12 1998-10-13 Bunte; Alan G. Combined code reader and digital camera using a common photodetector
US5636008A (en) * 1992-11-17 1997-06-03 Xerox Corporation Remote/shared system user interface
US5400018A (en) * 1992-12-22 1995-03-21 Caterpillar Inc. Method of relaying information relating to the status of a vehicle
US6049792A (en) * 1993-03-19 2000-04-11 Ricoh Company Limited Automatic invocation of computational resources without user intervention across a network
US5390385A (en) 1993-05-28 1995-02-21 Knight Equipment International Laundry management system for washing machines
AU1170295A (en) * 1993-10-29 1995-05-22 Kevin L. Keithley Interactive multimedia communications system which accesses industry-specific information
US5467268A (en) * 1994-02-25 1995-11-14 Minnesota Mining And Manufacturing Company Method for resource assignment and scheduling
GB2290631B (en) * 1994-06-24 1998-11-11 Fuji Heavy Ind Ltd Diagnosis system for motor vehicle and the method thereof
US5745381A (en) * 1994-06-27 1998-04-28 Matsushita Electric Industrial Apparatus and method for evaluating operability of appliances and an apparatus for improving the operability of the appliances
US5757664A (en) * 1996-06-04 1998-05-26 Warren Rogers Associates, Inc. Method and apparatus for monitoring operational performance of fluid storage systems
USH1743H (en) 1995-03-17 1998-08-04 Hercules Incorporated Inventory management method and apparatus
US5694323A (en) * 1995-04-04 1997-12-02 Persyst, Inc. Monitoring system with particular application to monitoring a cash-basis operation
US5695091A (en) * 1995-10-25 1997-12-09 The Path-X Corporation Automated dispenser for disinfectant with proximity sensor
US5724261A (en) * 1996-02-05 1998-03-03 Rent Roll, Inc. Data processing system and method for compiling data during property inspection and maintenance operations
US5826749A (en) * 1996-02-22 1998-10-27 Nova Controls Multiplexed system for dispensing multiple chemicals to multiple destinations
GB9604459D0 (en) 1996-03-01 1996-05-01 Isr Logistics Ltd An apparatus for the control of inventory
DE19615840A1 (en) * 1996-04-20 1997-10-30 Bosch Gmbh Robert Household electrical appliance
US5875430A (en) * 1996-05-02 1999-02-23 Technology Licensing Corporation Smart commercial kitchen network
US5931877A (en) * 1996-05-30 1999-08-03 Raytheon Company Advanced maintenance system for aircraft and military weapons
EP0853788A1 (en) * 1996-08-08 1998-07-22 Agranat Systems, Inc. Embedded web server
US5956487A (en) * 1996-10-25 1999-09-21 Hewlett-Packard Company Embedding web access mechanism in an appliance for user interface functions including a web server and web browser
US6073124A (en) * 1997-01-29 2000-06-06 Shopnow.Com Inc. Method and system for securely incorporating electronic information into an online purchasing application
US6108492A (en) * 1997-02-14 2000-08-22 Toshiba America Information Systems Remote monitoring system
US6003070A (en) * 1997-02-25 1999-12-14 Intervvoice Limited Partnership E-mail system and interface for equipment monitoring and control
JPH10240813A (en) * 1997-02-26 1998-09-11 Honda Motor Co Ltd Work management system
US5864783A (en) * 1997-04-04 1999-01-26 Sno-Way International Apparatus for testing snow removal equipment
US5979703A (en) 1997-05-29 1999-11-09 Ag-Chem Equipment Co., Inc. Machine and method for monitoring product application
US5967202A (en) * 1997-06-05 1999-10-19 Ecolab Inc. Apparatus and method for dispensing a sanitizing formulation
EP0887989A3 (en) 1997-06-25 2001-02-28 FISHER & PAYKEL LIMITED Appliance communication system
US5975352A (en) * 1997-08-28 1999-11-02 Ecolab Inc. Dispenser
US5913915A (en) 1997-09-30 1999-06-22 Ag-Chem Equipment Company, Inc. Multi-variable rate dispensing system for agricultural machines
US6061668A (en) * 1997-11-10 2000-05-09 Sharrow; John Anthony Control system for pay-per-use applications
US6314422B1 (en) * 1997-12-09 2001-11-06 Chrysler Corporation Method for softlinking between documents in a vehicle diagnostic system
US5980090A (en) * 1998-02-10 1999-11-09 Gilbarco., Inc. Internet asset management system for a fuel dispensing environment
US5945910A (en) * 1998-02-11 1999-08-31 Simoniz Usa, Inc. Method and apparatus for monitoring and reporting handwashing
US5939974A (en) 1998-02-27 1999-08-17 Food Safety Solutions Corp. System for monitoring food service requirements for compliance at a food service establishment
WO1999044184A1 (en) * 1998-02-27 1999-09-02 Mitsubishi International Gmbh Traffic guidance system
AU4858999A (en) * 1998-07-06 2000-01-24 Bellsouth Intellectual Property Corporation Dispatch application utilizing short message service
US5933479A (en) * 1998-10-22 1999-08-03 Toyoda Machinery Usa Corp. Remote service system
US6356205B1 (en) * 1998-11-30 2002-03-12 General Electric Monitoring, diagnostic, and reporting system and process
US6259956B1 (en) 1999-01-14 2001-07-10 Rawl & Winstead, Inc. Method and apparatus for site management
US6330499B1 (en) * 1999-07-21 2001-12-11 International Business Machines Corporation System and method for vehicle diagnostics and health monitoring
US6377868B1 (en) * 1999-10-28 2002-04-23 Ecolab Inc. Data processing system for managing chemical product usage
US6584454B1 (en) * 1999-12-31 2003-06-24 Ge Medical Technology Services, Inc. Method and apparatus for community management in remote system servicing
JP2001210744A (en) * 2000-01-25 2001-08-03 Nec Corp Circuit board
US6370454B1 (en) * 2000-02-25 2002-04-09 Edwin S. Moore Iii Apparatus and method for monitoring and maintaining mechanized equipment
BR0110334A (en) * 2000-04-25 2003-01-07 Johnson Diversey Inc System to monitor a process or industrial cleaning machine
WO2001082015A1 (en) * 2000-04-25 2001-11-01 Johnsondiversey, Inc. Method and system for supplying management services from a service centre for a plurality of industrial cleaning processes or machines
JP2003532183A (en) * 2000-04-25 2003-10-28 ジョンソンディバーシー・インコーポレーテッド A method of providing a maintenance support service or an operation support service for a plurality of industrial cleaning processes or cleaning apparatuses from a service center, and a system for monitoring a plurality of industrial cleaning processes or cleaning apparatuses
TR200202420T2 (en) * 2000-04-25 2003-02-21 Johnson Diversey Inc. A method and device for monitoring cleaning processes and machines
WO2002017119A2 (en) 2000-08-22 2002-02-28 Eye On Solutions, Llc Remote detection, monitoring and information management system
US6343251B1 (en) * 2000-10-20 2002-01-29 General Electric Company Method and system for monitoring the operation of and predicting part life consumption for turbomachinery
JP2002334166A (en) * 2001-05-08 2002-11-22 Hitachi Ltd Repair/maintenance support system and vehicle adaptive to the system
US6735293B2 (en) * 2001-06-05 2004-05-11 Bell Canada Method and system for facilitating telecommunications service provisioning and service assurance
US6490513B1 (en) * 2001-08-22 2002-12-03 Matsushita Electrical Industrial Co., Ltd. Automobile data archive system having securely authenticated instrumentation data storage

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4707848A (en) * 1986-07-25 1987-11-17 Harris Corporation Test set communication/interface system
US5761278A (en) * 1993-11-29 1998-06-02 Greater Harris County 9-1-1 Emergency Network Integrated data collection and transmission for 9-1-1 calls for service
US5963911A (en) * 1994-03-25 1999-10-05 British Telecommunications Public Limited Company Resource allocation
US5619183A (en) * 1994-09-12 1997-04-08 Richard C. Ziegra Video audio data remote system
US5826270A (en) * 1995-12-28 1998-10-20 Csg Systems, Inc. Methods and systems for client or customer-site transaction processing in a distributed database system
US5961561A (en) * 1997-08-14 1999-10-05 Invacare Corporation Method and apparatus for remote maintenance, troubleshooting, and repair of a motorized wheelchair

Also Published As

Publication number Publication date
US20030033156A1 (en) 2003-02-13
US20090171865A1 (en) 2009-07-02
AU2002326510A1 (en) 2003-02-24
US7505914B2 (en) 2009-03-17
WO2003014872A2 (en) 2003-02-20
US8204758B2 (en) 2012-06-19

Similar Documents

Publication Publication Date Title
WO2003014872A3 (en) Method and system for providing advisory information to a field service provider
WO2003014876A3 (en) Method and system for presenting customized advisory information
WO2003014875A3 (en) Method and system for providing management information
AU2002338261A1 (en) Method and system for multi-currency escrow service for web-based transactions
AU2002254364A1 (en) System and method for business systems transactions and infrastructure management
AU2001224603A1 (en) System and method for providing an information network on the internet
WO2002019229A8 (en) Method and system for financial data aggregation, analysis and reporting
HUP0303191A3 (en) Method and system providing content and service for customers via the infrastructure
WO2002061546A3 (en) Methods and apparatus for facilitating the provision of services
AU2937399A (en) Buffer-based traffic measurement system and method for nominal bit rate (nbr) service
AU2002254293A1 (en) Payment service method and system
AU2001232400A1 (en) System and method for online data recovery service
AU2003302962A1 (en) Contents and information providing service system for using a code, user terminal, communication agency platform, operating agency platform, on-line relation member module, and the method from the same
AU2001253105A1 (en) Global travel reporting system and method
AU5272901A (en) Method for producing identification code, and method and system for giving electronic notice service and electronic meter reading service by using the same
AU2003292567A1 (en) Road information providing server, road information providing system, road information providing method, route search server, route search system, and route search method
AU2002355581A1 (en) System and method for creating and managing new and existing financial instruments
WO2003034737A3 (en) Propagation of dynamic network information
AU2001272633A1 (en) System and method for managing micropayment transactions, corresponding client terminal and trader equipment
WO2002103514A3 (en) Method and apparatus for relationship management
WO2002096131A3 (en) System and method for maintaining object data in a distributed object system
WO2005010671A3 (en) Real-time benefits service marketplace
AUPR344501A0 (en) An apparatus and method for providing local geographical information
EP1391826A4 (en) Information providing method, information providing system, and information server apparatus
WO2001095191A8 (en) Point management apparatus, commodity and service providing apparatus, settlement mediating apparatus, and network point-settling system

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BY BZ CA CH CN CO CR CU CZ DE DM DZ EE ES FI GB GD GE GH GM HU ID IL IN IS JP KE KG KP KR KZ LK LR LS LT LU LV MA MD MG MK MW MX MZ NO NZ PH PL PT RO RU SE SG SI SK SL TJ TM TR TT TZ UA UZ VN YU ZA

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PH PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG UZ VN YU ZA ZW

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): GH GM KE LS MW MZ SD SL SZ UG ZM ZW AM AZ BY KG KZ RU TJ TM AT BE BG CH CY CZ DK EE ES FI FR GB GR IE IT LU MC PT SE SK TR BF BJ CF CG CI GA GN GQ GW ML MR NE SN TD TG

Kind code of ref document: A2

Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZM ZW AM AZ BY KG KZ MD RU TJ TM AT BE BG CH CY CZ DE DK EE ES FI FR GB GR IE IT LU MC NL PT SE SK TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
REG Reference to national code

Ref country code: DE

Ref legal event code: 8642

122 Ep: pct application non-entry in european phase
NENP Non-entry into the national phase

Ref country code: JP

WWW Wipo information: withdrawn in national office

Country of ref document: JP