WO2002093886A3 - Method and apparatus for automatic notification and response - Google Patents

Method and apparatus for automatic notification and response Download PDF

Info

Publication number
WO2002093886A3
WO2002093886A3 PCT/US2002/015513 US0215513W WO02093886A3 WO 2002093886 A3 WO2002093886 A3 WO 2002093886A3 US 0215513 W US0215513 W US 0215513W WO 02093886 A3 WO02093886 A3 WO 02093886A3
Authority
WO
WIPO (PCT)
Prior art keywords
request
recipient
response
communication flow
recipients
Prior art date
Application number
PCT/US2002/015513
Other languages
French (fr)
Other versions
WO2002093886A2 (en
Inventor
Joann J Ordille
Thomas A Petsche
Philip L Wadler
Original Assignee
Avaya Technology Corp
Joann J Ordille
Thomas A Petsche
Philip L Wadler
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Avaya Technology Corp, Joann J Ordille, Thomas A Petsche, Philip L Wadler filed Critical Avaya Technology Corp
Priority to EP02731823A priority Critical patent/EP1391102A2/en
Priority to JP2002590633A priority patent/JP2005515519A/en
Priority to CA002447436A priority patent/CA2447436A1/en
Priority to KR1020037014910A priority patent/KR100979073B1/en
Priority to AU2002303765A priority patent/AU2002303765A1/en
Priority to US10/184,236 priority patent/US8868659B2/en
Priority to US10/184,325 priority patent/US7436947B2/en
Publication of WO2002093886A2 publication Critical patent/WO2002093886A2/en
Publication of WO2002093886A3 publication Critical patent/WO2002093886A3/en
Priority to US12/243,442 priority patent/US8510392B2/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
    • G06Q50/40—
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1096—Supplementary features, e.g. call forwarding or call holding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H04L65/1104—Session initiation protocol [SIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H04L67/306—User profiles
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H04M3/465—Arrangements for simultaneously calling a number of substations until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/205—Broadcasting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/08—ISDN systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Abstract

A disclosed notification and response system enables applications to communicate with recipients using a number of different media. The notification and response system (i) sends requests to one or more recipients, using the medium specified by each individual recipient; (ii) collects and processes responses; and (iii) forwards the responses to their final destination by means of the medium specified by the final destination. Applications frame requests in at least one supported human language and media format, and the request is delivered to the appropriate recipient(s), according to their preferences. Communication flow expressions specify the recipients for a given request, and how, when and where each recipient shall receive the request. Requests are dynamically updated, and the parameters of a communication flow expression are not evaluated, until the request is delivered. Communication flow rules specify recipient's communication preferences and tailor communication flows to characteristics of the sender, the topic or scheduling constraints. Communication flow expressions are evaluated using a three-valued logic: notification failure (maybe), response failure (false) and response success (true). Primitives specify simultaneous or sequential contact, and when execution of the sub-expression should terminate by defining a logical combination of success test results.
PCT/US2002/015513 2001-05-15 2002-05-14 Method and apparatus for automatic notification and response WO2002093886A2 (en)

Priority Applications (8)

Application Number Priority Date Filing Date Title
EP02731823A EP1391102A2 (en) 2001-05-15 2002-05-14 Method and apparatus for automatic notification and response
JP2002590633A JP2005515519A (en) 2001-05-15 2002-05-14 Method and apparatus for automatic notification and response
CA002447436A CA2447436A1 (en) 2001-05-15 2002-05-14 Method and apparatus for automatic notification and response
KR1020037014910A KR100979073B1 (en) 2001-05-15 2002-05-14 Method and apparatus for automatic notification and response
AU2002303765A AU2002303765A1 (en) 2001-05-15 2002-05-14 Method and apparatus for automatic notification and response
US10/184,236 US8868659B2 (en) 2001-05-15 2002-06-26 Method and apparatus for automatic notification and response
US10/184,325 US7436947B2 (en) 2002-05-14 2002-06-26 Method and apparatus for automatic notification and response based on communication flow expressions
US12/243,442 US8510392B2 (en) 2002-05-14 2008-10-01 Method and apparatus for automatic notification and response

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US29108701P 2001-05-15 2001-05-15
US60/291,087 2001-05-15

Related Child Applications (1)

Application Number Title Priority Date Filing Date
US10/184,236 Continuation US8868659B2 (en) 2001-05-15 2002-06-26 Method and apparatus for automatic notification and response

Publications (2)

Publication Number Publication Date
WO2002093886A2 WO2002093886A2 (en) 2002-11-21
WO2002093886A3 true WO2002093886A3 (en) 2003-06-19

Family

ID=23118768

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/015513 WO2002093886A2 (en) 2001-05-15 2002-05-14 Method and apparatus for automatic notification and response

Country Status (7)

Country Link
EP (1) EP1391102A2 (en)
JP (1) JP2005515519A (en)
KR (1) KR100979073B1 (en)
CN (1) CN1520572A (en)
AU (1) AU2002303765A1 (en)
CA (1) CA2447436A1 (en)
WO (1) WO2002093886A2 (en)

Families Citing this family (16)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8868659B2 (en) 2001-05-15 2014-10-21 Avaya Inc. Method and apparatus for automatic notification and response
US8495163B2 (en) * 2004-03-18 2013-07-23 Avaya, Inc. Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions
US7119716B2 (en) * 2003-05-28 2006-10-10 Legalview Assets, Limited Response systems and methods for notification systems for modifying future notifications
KR100595444B1 (en) * 2004-01-06 2006-07-03 삼성전자주식회사 remote management system for building equipment
US20050209990A1 (en) * 2004-03-18 2005-09-22 Ordille Joann J Method and apparatus for a publish-subscribe system with access controls
DE102004047125B4 (en) * 2004-09-27 2007-12-27 Cycos Ag Method and communication server for sending an electronic message
KR100690787B1 (en) * 2005-02-25 2007-03-09 엘지전자 주식회사 Method for notifying event in the wireless communication system
US7634722B2 (en) 2005-03-08 2009-12-15 Aspect Software, Inc. Reversible logic for widget and markup language generation
EP1739941A1 (en) * 2005-07-01 2007-01-03 Hewlett-Packard Development Company, L.P. A method and apparatus for routing signalling messages between an IP and an SS7 network
CN1988546A (en) * 2006-12-15 2007-06-27 华为技术有限公司 Method and system for obtaining conversation start protocol news transmission path
KR20090019665A (en) 2007-08-21 2009-02-25 삼성전자주식회사 System and method for controlling event notification based on session initiation protocol referring to preference of subscriber
JP4623109B2 (en) 2008-02-28 2011-02-02 ブラザー工業株式会社 Telephone equipment
JP5410811B2 (en) * 2009-03-31 2014-02-05 株式会社トランスウエア E-mail delivery system, e-mail delivery method, and e-mail delivery program
KR102055260B1 (en) * 2013-08-30 2019-12-12 에스케이텔레콤 주식회사 Apparatus for update profile, method thereof and computer recordable medium storing the method
US10084872B2 (en) 2015-07-16 2018-09-25 International Business Machines Corporation Behavior based notifications
CN108829737B (en) * 2018-05-21 2021-11-05 浙江大学 Text cross combination classification method based on bidirectional long-short term memory network

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US5509000A (en) * 1994-06-10 1996-04-16 Motorola, Inc. Method and apparatus for routing information in a communication system
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Also Published As

Publication number Publication date
EP1391102A2 (en) 2004-02-25
WO2002093886A2 (en) 2002-11-21
JP2005515519A (en) 2005-05-26
AU2002303765A1 (en) 2002-11-25
CA2447436A1 (en) 2002-11-21
KR100979073B1 (en) 2010-08-31
CN1520572A (en) 2004-08-11
KR20040000465A (en) 2004-01-03

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