WO2002073940A3 - Method for call distribution in a telecommunication network and components used in such a method - Google Patents

Method for call distribution in a telecommunication network and components used in such a method Download PDF

Info

Publication number
WO2002073940A3
WO2002073940A3 PCT/DE2002/000811 DE0200811W WO02073940A3 WO 2002073940 A3 WO2002073940 A3 WO 2002073940A3 DE 0200811 W DE0200811 W DE 0200811W WO 02073940 A3 WO02073940 A3 WO 02073940A3
Authority
WO
WIPO (PCT)
Prior art keywords
call distribution
components used
telecommunication network
characteristic
call
Prior art date
Application number
PCT/DE2002/000811
Other languages
German (de)
French (fr)
Other versions
WO2002073940A2 (en
Inventor
Juergen Lantermann
Original Assignee
Siemens Ag
Juergen Lantermann
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Ag, Juergen Lantermann filed Critical Siemens Ag
Priority to DE10291000T priority Critical patent/DE10291000D2/en
Publication of WO2002073940A2 publication Critical patent/WO2002073940A2/en
Publication of WO2002073940A3 publication Critical patent/WO2002073940A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13107—Control equipment for a part of the connection, distributed control, co-processing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13164—Traffic (registration, measurement,...)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13166—Fault prevention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX

Abstract

The invention relates to a method according to which a call distribution function is carried out in response to a characteristic (EN) selected by a calling subscriber. The call distribution function selects one characteristic (PN1) of at least two defined characteristics (PN1 to PN3) according to a defined selection method. The call of the calling subscriber (TlnA) is routed using said selected characteristic.
PCT/DE2002/000811 2001-03-14 2002-03-08 Method for call distribution in a telecommunication network and components used in such a method WO2002073940A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
DE10291000T DE10291000D2 (en) 2001-03-14 2002-03-08 Call distribution method in a telecommunications network and associated components

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10112309.4 2001-03-14
DE2001112309 DE10112309A1 (en) 2001-03-14 2001-03-14 Call distribution method in a telecommunications network and associated components

Publications (2)

Publication Number Publication Date
WO2002073940A2 WO2002073940A2 (en) 2002-09-19
WO2002073940A3 true WO2002073940A3 (en) 2003-06-26

Family

ID=7677467

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE2002/000811 WO2002073940A2 (en) 2001-03-14 2002-03-08 Method for call distribution in a telecommunication network and components used in such a method

Country Status (2)

Country Link
DE (2) DE10112309A1 (en)
WO (1) WO2002073940A2 (en)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4737983A (en) * 1985-10-02 1988-04-12 American Telephone And Telegraph Company Communications, Inc. Automatic call distributor telephone service
US5878130A (en) * 1995-03-02 1999-03-02 Geotel Communications Corp Communications system and method for operating same
US6175563B1 (en) * 1997-02-10 2001-01-16 Genesys Telecommunications Laboratories, Inc. Parallel data transfer and synchronization in computer-simulated telephony

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4737983A (en) * 1985-10-02 1988-04-12 American Telephone And Telegraph Company Communications, Inc. Automatic call distributor telephone service
US5878130A (en) * 1995-03-02 1999-03-02 Geotel Communications Corp Communications system and method for operating same
US6175563B1 (en) * 1997-02-10 2001-01-16 Genesys Telecommunications Laboratories, Inc. Parallel data transfer and synchronization in computer-simulated telephony

Also Published As

Publication number Publication date
DE10291000D2 (en) 2004-04-15
WO2002073940A2 (en) 2002-09-19
DE10112309A1 (en) 2002-09-26

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