WO2002067557A8 - Call queue handling - Google Patents

Call queue handling

Info

Publication number
WO2002067557A8
WO2002067557A8 PCT/SE2002/000296 SE0200296W WO02067557A8 WO 2002067557 A8 WO2002067557 A8 WO 2002067557A8 SE 0200296 W SE0200296 W SE 0200296W WO 02067557 A8 WO02067557 A8 WO 02067557A8
Authority
WO
WIPO (PCT)
Prior art keywords
answering
alternatives
alternative
telephone
indication
Prior art date
Application number
PCT/SE2002/000296
Other languages
French (fr)
Other versions
WO2002067557A1 (en
Inventor
Carl Leijonhufvud
Original Assignee
Aurora Invest Ab
Carl Leijonhufvud
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Aurora Invest Ab, Carl Leijonhufvud filed Critical Aurora Invest Ab
Priority to DK02712588.9T priority Critical patent/DK1362470T3/en
Priority to JP2002566952A priority patent/JP2004520747A/en
Priority to PT02712588T priority patent/PT1362470E/en
Priority to US10/250,315 priority patent/US6856677B2/en
Priority to CA002438447A priority patent/CA2438447C/en
Priority to AT02712588T priority patent/ATE507665T1/en
Priority to DE60239856T priority patent/DE60239856D1/en
Priority to BR0207263-7A priority patent/BR0207263A/en
Priority to EP02712588A priority patent/EP1362470B1/en
Priority to AU2002232364A priority patent/AU2002232364B2/en
Publication of WO2002067557A1 publication Critical patent/WO2002067557A1/en
Publication of WO2002067557A8 publication Critical patent/WO2002067557A8/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/642—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations storing speech in digital form
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set

Abstract

The present invention relates to an arrangement and a method for handling answers at a telephone. The arrangement comprises: a connection device (8); an identification device identifying an A number belonging to a caller; and a processing device arranged to create at least two answering alternatives, where each answering alternative comprises a respective point of time when a called party at said telephone intends to call back. The answering alternatives are displayed on a display (2) together with an indication of said A number. An input device (4, 5, 6) is utilized to select one of the at least two answering alternatives, whereby the processing device is arranged to transmit the selected answering alternative to the A number. The selected answering alternative and indication of the A number is displayed on said display as a reminder for the called party.
PCT/SE2002/000296 2001-02-22 2002-02-20 Call queue handling WO2002067557A1 (en)

Priority Applications (10)

Application Number Priority Date Filing Date Title
DK02712588.9T DK1362470T3 (en) 2001-02-22 2002-02-20 Call queue management
JP2002566952A JP2004520747A (en) 2001-02-22 2002-02-20 Call queue processing
PT02712588T PT1362470E (en) 2001-02-22 2002-02-20 Call queue handling
US10/250,315 US6856677B2 (en) 2001-02-22 2002-02-20 Call queue handling
CA002438447A CA2438447C (en) 2001-02-22 2002-02-20 Call queue handling
AT02712588T ATE507665T1 (en) 2001-02-22 2002-02-20 CONNECTION QUEUE PROCESSING
DE60239856T DE60239856D1 (en) 2001-02-22 2002-02-20 LINK QUEUE MANAGEMENT
BR0207263-7A BR0207263A (en) 2001-02-22 2002-02-20 Call Queue Control
EP02712588A EP1362470B1 (en) 2001-02-22 2002-02-20 Call queue handling
AU2002232364A AU2002232364B2 (en) 2001-02-22 2002-02-20 Call queue handling

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
SE0100596A SE518228C2 (en) 2001-02-22 2001-02-22 Call Waiting Handling
SE0100596-6 2001-02-22

Publications (2)

Publication Number Publication Date
WO2002067557A1 WO2002067557A1 (en) 2002-08-29
WO2002067557A8 true WO2002067557A8 (en) 2004-05-21

Family

ID=20283084

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/SE2002/000296 WO2002067557A1 (en) 2001-02-22 2002-02-20 Call queue handling

Country Status (16)

Country Link
US (1) US6856677B2 (en)
EP (1) EP1362470B1 (en)
JP (1) JP2004520747A (en)
CN (1) CN1257638C (en)
AT (1) ATE507665T1 (en)
AU (1) AU2002232364B2 (en)
BR (1) BR0207263A (en)
CA (1) CA2438447C (en)
CY (1) CY1111589T1 (en)
DE (1) DE60239856D1 (en)
DK (1) DK1362470T3 (en)
ES (1) ES2363930T3 (en)
PT (1) PT1362470E (en)
RU (1) RU2287906C2 (en)
SE (1) SE518228C2 (en)
WO (1) WO2002067557A1 (en)

Families Citing this family (33)

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US20040233892A1 (en) * 2001-05-16 2004-11-25 Roberts Linda Ann Priority caller alert
US7012999B2 (en) * 2001-06-25 2006-03-14 Bellsouth Intellectual Property Corporation Audio caller identification
US7085358B2 (en) 2001-06-25 2006-08-01 Bellsouth Intellectual Property Corporation Visual caller identification
US7315614B2 (en) 2001-08-14 2008-01-01 At&T Delaware Intellectual Property, Inc. Remote notification of communications
US7403768B2 (en) * 2001-08-14 2008-07-22 At&T Delaware Intellectual Property, Inc. Method for using AIN to deliver caller ID to text/alpha-numeric pagers as well as other wireless devices, for calls delivered to wireless network
US7269249B2 (en) * 2001-09-28 2007-09-11 At&T Bls Intellectual Property, Inc. Systems and methods for providing user profile information in conjunction with an enhanced caller information system
US7315618B1 (en) * 2001-12-27 2008-01-01 At&T Bls Intellectual Property, Inc. Voice caller ID
US20050073999A1 (en) * 2002-05-13 2005-04-07 Bellsouth Intellectual Property Corporation Delivery of profile-based third party content associated with an incoming communication
US7623645B1 (en) * 2002-07-23 2009-11-24 At&T Intellectual Property, I, L.P. System and method for gathering information related to a geographical location of a caller in a public switched telephone network
US7127488B1 (en) * 2002-07-23 2006-10-24 Bellsouth Intellectual Property Corp. System and method for gathering information related to a geographical location of a caller in an internet-based communication system
US7139374B1 (en) * 2002-07-23 2006-11-21 Bellsouth Intellectual Property Corp. System and method for gathering information related to a geographical location of a callee in a public switched telephone network
US7145998B1 (en) * 2002-07-29 2006-12-05 Bellsouth Intellectual Property Corporation Systems, methods, and devices for a callback/callback reminder feature
US7978833B2 (en) * 2003-04-18 2011-07-12 At&T Intellectual Property I, L.P. Private caller ID messaging
US7280646B2 (en) * 2003-04-18 2007-10-09 At&T Bls Intellectual Property, Inc. Dynamic Caller ID messaging
US7283625B2 (en) * 2003-04-18 2007-10-16 At&T Bls Intellectual Property, Inc. Caller ID messaging telecommunications services
US7443964B2 (en) * 2003-04-18 2008-10-28 At&T Intellectual Property, I,L.P. Caller ID messaging
US7269412B2 (en) * 2003-05-29 2007-09-11 At&T Bls Intellectual Property, Inc. Caller identification device and method of operation thereof
US7609832B2 (en) * 2003-11-06 2009-10-27 At&T Intellectual Property, I,L.P. Real-time client survey systems and methods
US7623849B2 (en) 2003-11-13 2009-11-24 At&T Intellectual Property, I, L.P. Method, system, and storage medium for providing comprehensive originator identification services
US7672444B2 (en) 2003-12-24 2010-03-02 At&T Intellectual Property, I, L.P. Client survey systems and methods using caller identification information
US6970546B2 (en) * 2004-01-12 2005-11-29 Bellsouth Intellecutal Property Corp. Intelligent remote caller ID
US8195136B2 (en) 2004-07-15 2012-06-05 At&T Intellectual Property I, L.P. Methods of providing caller identification information and related registries and radiotelephone networks
US20060141926A1 (en) * 2004-12-29 2006-06-29 Nokia Corporation Call rejections and reminders in order to enhance enjoyment of media items
GB2423440A (en) * 2005-02-21 2006-08-23 Orange Personal Comm Serv Ltd Messaging and information system for unanswered calls
US20070004383A1 (en) * 2005-06-23 2007-01-04 Agozo Francis K Method and apparatus for providing a call reminder
US8873521B2 (en) * 2007-07-06 2014-10-28 Sony Corporation Methods of determining information regarding remote user terminals and related systems and computer program products
US8160226B2 (en) 2007-08-22 2012-04-17 At&T Intellectual Property I, L.P. Key word programmable caller ID
US8243909B2 (en) 2007-08-22 2012-08-14 At&T Intellectual Property I, L.P. Programmable caller ID
US8340631B2 (en) * 2009-03-24 2012-12-25 T-Mobile Usa, Inc. Deferred communication and relationship management
US20100246791A1 (en) * 2009-03-24 2010-09-30 T-Mobile Usa, Inc. Calendar-based return communication
US8311203B2 (en) * 2009-03-24 2012-11-13 T-Mobile Usa, Inc. User-initiated return communication
US9430494B2 (en) * 2009-12-28 2016-08-30 Oracle International Corporation Spatial data cartridge for event processing systems
KR102558164B1 (en) * 2016-08-30 2023-07-21 삼성전자 주식회사 Method for providing notification service related to the call back and an electronic device

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5155761A (en) * 1990-01-26 1992-10-13 Intervoice, Inc. Automatic call back system and method of operation
US5625676A (en) * 1993-09-13 1997-04-29 Active Voice Corporation Method and apparatus for monitoring a caller's name while using a telephone
US5434906A (en) * 1993-09-13 1995-07-18 Robinson; Michael J. Method and apparatus for processing an incoming call in a communication system
US5568540A (en) * 1993-09-13 1996-10-22 Active Voice Corporation Method and apparatus for selecting and playing a voice mail message
AU1854997A (en) * 1995-09-08 1997-04-09 Mardhekar, Dhananjay Vishnu International time indicating system
US6574471B1 (en) * 1998-02-03 2003-06-03 Ericsson Inc. Apparatus and method for handling incoming calls received by a portable intelligent communications device during a meeting

Also Published As

Publication number Publication date
CY1111589T1 (en) 2015-10-07
CA2438447C (en) 2010-02-02
CA2438447A1 (en) 2002-08-29
ES2363930T3 (en) 2011-08-19
RU2003128973A (en) 2005-03-27
WO2002067557A1 (en) 2002-08-29
SE518228C2 (en) 2002-09-10
DK1362470T3 (en) 2011-08-08
BR0207263A (en) 2004-06-15
AU2002232364B2 (en) 2006-07-20
US6856677B2 (en) 2005-02-15
ATE507665T1 (en) 2011-05-15
US20040066928A1 (en) 2004-04-08
CN1491513A (en) 2004-04-21
PT1362470E (en) 2011-07-27
EP1362470B1 (en) 2011-04-27
DE60239856D1 (en) 2011-06-09
CN1257638C (en) 2006-05-24
JP2004520747A (en) 2004-07-08
EP1362470A1 (en) 2003-11-19
SE0100596L (en) 2002-08-23
RU2287906C2 (en) 2006-11-20
SE0100596D0 (en) 2001-02-22

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Free format text: IN PCT GAZETTE 35/2002 DUE TO A TECHNICAL PROBLEMAT THE TIME OF INTERNATIONAL PUBLICATION, SOME INFORMATION WAS MISSING UNDER (81). THE MISSING INFORMATION NOW APPEARS IN THE CORRECTED VERSION