WO2002025517A1 - Insurance procedure service method, insurance procedure service terminal, and insurance information database - Google Patents

Insurance procedure service method, insurance procedure service terminal, and insurance information database Download PDF

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Publication number
WO2002025517A1
WO2002025517A1 PCT/JP2000/006444 JP0006444W WO0225517A1 WO 2002025517 A1 WO2002025517 A1 WO 2002025517A1 JP 0006444 W JP0006444 W JP 0006444W WO 0225517 A1 WO0225517 A1 WO 0225517A1
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WIPO (PCT)
Prior art keywords
insurance
policyholder
contract
application
notification
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PCT/JP2000/006444
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French (fr)
Japanese (ja)
Inventor
Hideki Kosaku
Original Assignee
Kabushiki Kaisha Toshiba
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Publication date
Application filed by Kabushiki Kaisha Toshiba filed Critical Kabushiki Kaisha Toshiba
Priority to PCT/JP2000/006444 priority Critical patent/WO2002025517A1/en
Publication of WO2002025517A1 publication Critical patent/WO2002025517A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08Insurance

Definitions

  • the present invention relates to an insurance procedure agency service method for facilitating insurance contracts and applications of policyholders who have taken out various types of insurance. And so on.
  • BACKGROUND ART Conventionally, when each person wants to take out life insurance, car insurance, etc., an insurance contract is concluded with an insurance company that sells each insurance. In the event that it becomes probable that these insurance policies will be applied, the policyholder should read the insurance contract concluded earlier and, if unsure, contact the insurance company directly. When she was found to be eligible for insurance, she applied to the insurer for insurance, prepared various documents and proceeded with the procedure.
  • the present invention has been made in view of the conventional difficulty in determining whether or not to apply insurance as described above, and the complicated procedure for applying for insurance.
  • the purpose is to provide an insurance procedure agency service method that does not require complicated procedures for insurance application.
  • Another object of the present invention is to provide an insurance procedure agency service method and the like in which the procedure for joining insurance is easy.
  • Still another object of the present invention is to provide an insurance procedure agency terminal and an insurance information database suitable for the insurance procedure agency service method.
  • the insurance policyholder accepts an insurance procedure acceptance step for accepting a procedure on behalf of an insurance company for an insurance contract that has already been contracted, and the insurance policy based on the insurance contract accepted by this insurance procedure agency step.
  • Insurance status notification receiving step of receiving a notification of insurance-related status from the customer, and an insurance application determining step of determining whether the insurance contract already concluded can be applied to the status notified by the insurance status notification receiving step.
  • An insurance application agency step of applying for the insurance contract upon receiving a request from the insurance policyholder if the judgment step is a result indicating that insurance can be applied. Provide a service method.
  • the request from the insurance policyholder is And an insurance application application step of receiving the insurance contract application application. 3.
  • the method of claim 1 of the present invention wherein: If the result of the step indicates that the insurance can be applied, receive the request from the policyholder, collect the documents required for application and send it to this policyholder for entry, and receive the return of this document. 2.
  • An insurance application proxy service method characterized by comprising an insurance application application step of applying for application of the insurance contract in response to a request from an insurance policyholder.
  • the policyholder accepts a procedure for the insurance company with respect to the insurance contract which has already been contracted, and receives the notice from the policyholder regarding the contents of the insurance policy.
  • An insurance procedure agency fee collecting step of storing the information in the insurance information database and collecting a fee corresponding to the number of the insurance contracts; and receiving a notification of a situation that has occurred with respect to the insurance policy from the insurance contractor,
  • An insurance status notification receiving fee collecting step of collecting the corresponding predetermined amount as a fee, and searching the insurance information database for the status notified by this step.
  • Insurance application decision step to determine whether or not the insurance contract concluded can be applied for the situation
  • An insurance procedure service method characterized by comprising an insurance application step of making an application.
  • an insurance information collecting step of collecting information on each insurance contract an insurance information storing step of storing the collected insurance contract information in a predetermined insurance information database
  • a policy holder who wishes to conclude an insurance contract accepts a proxy for the business of the insurance contract, receives notification of the insurance contract he / she wants to conclude, and collects a prescribed fee according to the number of insurance contracts concluded. Collecting a commission for receiving an insurance agent acceptance notice, and executing an insurance contract on behalf of the insurance contractor for the notified insurance contract.
  • Insurance contract concluding step receiving a notice of the insurance situation from the policyholder based on the concluded insurance contract, determining whether the concluded insurance contract can be applied in this situation, and collecting a predetermined fee.
  • An insurance application agency service method characterized by comprising an insurance application application fee collecting step of applying an application of the insurance contract in response to a request from the insurance contractor and collecting a predetermined fee.
  • an insurance procedure acceptance means for accepting a surrogate for a procedure for an insurance company with respect to an insurance contract already in effect from an insurance policyholder, and an insurance scheme accepted by the insurance procedure surrogate acceptance means
  • An insurance status notification receiving means for receiving a notification of the status of insurance from the insurance policyholder with respect to the contract, and determining whether the insurance contract already concluded can be applied to the status notified by the insurance status notification receiving means.
  • Insurance application determination means to perform, a determination result notifying means for notifying the policyholder of the result determined by the insurance application determination means, and a result indicating that the insurance application determination means can receive insurance application.
  • Insurance application agency means for applying for the application of said insurance contract in response to a request from said insurance policyholder.
  • insurance information collecting means for collecting information on each insurance contract, insurance information storing means for storing the collected insurance contract information in a predetermined insurance information database, An insurance procedure agency notification receiving means for accepting a proxy for the business of an insurance contract from the insurance contractor who wishes to conclude and receiving notification of the insurance contract that the person wishes to conclude; Agency insurance contract concluding means for concluding a substitute contract, insurance status notification receiving means for receiving a notification of the status of insurance from the policyholder based on the concluded insurance contract, and insurance concluded in relation to the received status Security to determine eligibility for contract Insurance application judging means, a judgment result notifying means for notifying the result of the judgment made by this means to the insurance policyholder, and the insurance contract if the judgment by the application judging means is a result indicating that insurance can be applied.
  • An insurance application agent means for applying the insurance contract in response to a request from an insurance provider.
  • an insurance content storage means for storing, for each insurance policyholder and each insurance policy, the details of the insurance policy which is already contracted by a plurality of insurance policyholders, Means for reading out the policyholder who sent the notification and the contents of the person's insurance contract when the notification of the situation is received, and the conditions of application of the stored insurance contract for the notified situation. Means for determining and outputting whether or not the insurance information is satisfied is provided.
  • FIG. 1 is a diagram showing a processing flow of a service method according to an embodiment of the present invention
  • FIG. 2 is a diagram showing an entire insurance procedure acting system according to an embodiment of the present invention
  • FIG. FIG. 4 is a diagram showing an example of an input screen of an insurance contractor terminal in user registration in the above embodiment of the present invention
  • FIG. 4 is a diagram showing an example of an input screen of an insurance contractor terminal in insurance registration in the above embodiment of the present invention
  • FIG. FIG. 6 is a diagram showing an example of an input screen of the policyholder terminal in the consultation on whether or not to apply insurance in the embodiment.
  • FIG. 6 is also a diagram showing an example of an input screen of the policyholder terminal in the consultation on whether or not insurance is applied in the above embodiment.
  • FIG. 8 is a diagram showing a processing flow of a service method according to another embodiment of the present invention. It is a figure showing the whole insurance procedure agency system. BEST MODE FOR CARRYING OUT THE INVENTION
  • embodiments of the present invention will be described with reference to the drawings.
  • FIG. 1 is a diagram showing a flow of processing of an insurance application agent service method according to an embodiment of the present invention
  • FIG. 2 is a diagram showing a configuration example of the insurance application agent system.
  • the system includes a network 21, an insurance company A terminal 22 a, an insurance company B terminal 22 b, and a policyholder terminal 23 a, respectively connected to the network.
  • FIG. 2 shows only a few insurance company terminals and only two or three policyholder terminals, but these terminals are often provided.
  • the insurance application agent terminal 24 if the number of people who perform this task increases, the number of terminals used by the company will naturally increase.
  • the insurance agent terminal 24 is a terminal for the insurance agent to communicate with insurance company A, insurance company B, and each insurance policyholder under the outsourcing of insurance application from the policyholder. Information on policyholders and insurance companies is stored in an insurance information database 25 connected to this terminal.
  • the insurance company A terminal 22a and the insurance company B terminal 22b are terminals used by the insurance company A and the insurance company B when concluding and applying for insurance contracts, respectively.
  • the insurance contractor terminals 23a and 23b , 23c are terminals used when each person concludes an insurance contract with an insurance company, outsources the work to an insurance application agent, and inquires about whether or not to apply for insurance.
  • step S11 of Fig. 1 policyholder a accesses insurance company A terminal 22a via its own policyholder terminal 23a, for example, and takes out insurance company A insurance. do.
  • step S12 similarly, the policyholder a accesses, for example, the terminal of the insurance company B, and takes a procedure to join the insurance of the insurance company B.
  • step S13 the policyholder a who has taken out the two insurances, from the policyholder terminal 23a, obtains the insurance agent terminal 2 4 Outsourcing to outsource business such as insurance application claims.
  • Fig. 3 shows an example of the input screen of the policyholder terminal 23a at this time.
  • "User Registration” "Please enter your name” is displayed first, prompting you to enter the name of the policyholder. Below this, "Please enter your address” is displayed, prompting you to enter that address. “Enter your card number” is displayed, prompting you to enter a credit card number. After completing these entries, click the “Next” button 3 1 in the lower right, and the “Insurance Registration” input screen shown in Fig. 4 will appear. Please enter the type "is displayed, and the insurance type input section is displayed.
  • the insurance agent entrusted by the business agent checks the insurance company A's insurance and the insurance company B's insurance contracted by policyholder a, and If you need to contact us, with respect to insurance coverage agent terminal 2 4 to access the terminal 2 2 a, 2 2 b of the insurance company A and the insurance company B from, c this inquiry to carry out a complementary investigation, step S If there is a response from insurance company A or insurance company B in step 16, connect the contents of the insurance that policyholder a has joined, including the contents of the supplementary survey, to this terminal 24 in step S17. It is stored in the insurance information database 25.
  • pre-procedures for applying insurance such as the conclusion of an insurance contract and the commissioning of an agency by an insurance agent, are completed.
  • the insurance agent may issue a receipt number when accepting insurance business, and input the receipt number.
  • I will explain the procedure in the event that the policyholder is in a situation where insurance is likely to be covered.
  • step S21 in Figure 1 the policyholder may switch from terminal 23a to insurance agent terminal 24. Contact your insurance agent to find out if your insurance coverage is available.
  • Figure 5 shows an example of the input screen of the policyholder terminal 23a at this time. Under the title of "Consultation on Insurance Applicability", the message "Please enter your name first" is displayed, indicating the input section and prompting you to enter the name of the policyholder who consults if insurance is applied. .
  • the insurance application agent receives the information such as the symptoms sent from the policyholder terminal 23a, and in step S22, the insurance information de- vice connected to its own terminal 24 is completed.
  • 2 Search for 5 to see if any of the insurance policies that policyholder a has satisfies the conditions, that is, is eligible for coverage. If in doubt, in step S 23, the insurance agent can access insurance company B terminal, for example, using his own terminal 24, and can obtain insurance from policyholder a, insurance company B Check the unknown points to determine whether or not.
  • the insurance application agent receives the response from insurance company B at the terminal 24, and determines whether or not insurance is applied in the case of the condition consulted by insurance policyholder a in step S24. At 25, respond to policyholder 23a.
  • insurance policyholder a accesses the insurance application agent terminal 24 with its own terminal 23a in step S26.
  • the insurance company B is requested to apply for insurance through the insurance agent terminal 24 through the insurance agent terminal 24.
  • the required documents for policyholder a should be obtained from the policyholder, and the insurance application should be filed. It prepares the necessary documents, etc., and makes an insurance application to insurance company B from its own terminal 24 through insurance company B terminal 22b. Insurer B can collect the required form and send it to the policyholder to complete the application for insurance coverage.
  • step S27 If it is determined that the insurance application received by insurance company B satisfies the conditions for insurance application, in step S27, its own terminal 2 2b Informs that the insurance is applicable through the policyholder terminal 23a and pays a prescribed amount of insurance money.
  • the policyholder accesses the terminals of insurance company A and insurance company B using the terminal 23a to conclude the insurance contract.
  • the present invention can be applied to a case where an insurance contract is concluded with an insurance company diplomacy without using a network as in the past.
  • the insurance application agent receives the notification of the insurance that has already been subscribed in step S14 after being entrusted with the agent business such as insurance request in step S13.
  • the step S14 may be carried out on behalf of the immediate service, and at the same time, may be notified of the existing insurance.
  • the insurance information database 25 is not necessarily required.
  • the above-described embodiment has an advantage that the policyholder can delegate only the most difficult insurance application work to make the judgment and application to the agent, so that the present situation can be easily shifted.
  • the fee received by the insurance agent can be a flat fee or a fee corresponding to the number of insurance contracts when the insurance contractor outsources business such as insurance at step S13 in Fig. 1. Receive as a commission.
  • the insurance application agent receives a consultation fee when consulting on the applicability of insurance in step S21, and applies insurance when applying for insurance in step S26 when insurance is applied. It is appropriate to receive from the policyholder a fee corresponding to the number of applications as an application fee. Of course, it is also possible to accept sponsors and not to pay fees from users.
  • each contractor has concluded a contract with an insurance company before entrusting business to an insurance application agent.
  • FIG. 7 shows a processing flow of this embodiment of the present invention
  • FIG. 8 shows a system configuration in this case.
  • Figure 8 differs from the configuration in Figure 2 in that the agency business entrusted by the policyholder includes not only the application of insurance but also the pre-insurance application such as insurance, so the agent is an insurance agent
  • the terminal is the insurance agent terminal 84.
  • the other numbers 81 to 83 and 85 correspond to the numbers 21 to 23 and 25 in FIG. 1, respectively.
  • step S71 of FIG. 7 the insurance agent collects general information on insurance handled by each company from insurance companies A and B through its own terminal 84. Then, the insurance agent accumulates the collected information on each insurance in the insurance information database 85.
  • insurer c outsources the work such as taking out insurance and applying insurance to an insurance agent.
  • the insurance contractor terminal 83c accesses the insurance service agent terminal 84 to outsource the business.
  • the insurance business agent terminal 84 is accessed by the insurer terminal 83c, and the insurance desired to be subscribed, that is, the insurance of insurance companies A and B is obtained by the input screen shown in Fig. 4. Notify the agent (step S74).
  • the insurance agent uses his / her own terminal 84 to purchase insurance company A's insurance in step S75 for policyholder c, and to purchase insurance company B's insurance in step S76. .
  • policyholder c can subscribe to multiple insurances simply by notifying the insurance agent of the insurance they wish to subscribe to once.
  • step S81 the policyholder c accesses the insurance agent terminal 84 by using the terminal 83c, and consults whether or not insurance is applicable. At that time Let us know the situation. Then, the insurance agent retrieves the insurance information database 85 from the terminal 84 and checks whether the insurance can be applied in the case of the contacted situation (step S83). If there are any questions, if the insurance belongs to insurance company B, an inquiry is made to the insurance company B terminal 82b (step S83). When the answer is received in step S84, it is confirmed whether insurance can be applied in a certain situation from the policyholder c, and the result is notified to the policyholder 83c in step S85.
  • the insurance agent is requested to apply for insurance in step S86.
  • the insurance agent applies to insurance company B for application.
  • the result is notified from the insurance company B terminal 82b to the policyholder terminal 83c (step S88) o
  • the outsourcing of the business such as the insurance subscription in step S73 and the notification of the insurance to be subscribed in step S74 are separate procedures, but they may be performed simultaneously.
  • the fee received by the insurance agent is the same as when receiving the outsourcing such as insurance in step S73 of Fig. 7 from the policyholder, and then, in step S74, the notification of the insurance you want to join When you receive the insurance, you will be charged a fee according to the number of insurances, etc. as a fee for the insurance participation procedure.
  • the insurance agent receives a consultation fee when consulted about whether or not insurance can be applied in step S81, and applies insurance when applying for insurance in step S86 when insurance is applied. It is appropriate to receive a fee from the policyholder for the number of applications as an application fee.
  • the insurance policyholder service method and the insurance procedure proxy service method that enable the policyholder to easily perform difficult decisions for applying insurance and troublesome procedures for applying for insurance are provided.
  • An insurance information database is obtained.

Abstract

An insurance claiming service agent acts for an insurance contractor to put in a claim of an insurance that the insurance contractor carries (step S13). When the insurance contractor notifies the agent of the situation and consults with the agent about whether or not the contractor can receive payment by the insurance (step S21), the agent judges, referring to the conditions of the insurance that the contractor carries, whether or not the contractor can receive the payment and sends the results of the judgment to the insurance contractor (S25). When the agent judges that the contractor can receive the payment and when the agent receives the request of the contractor to put in a claim (step S26), the agent applies the claim to the insurance company.

Description

明細書 保険手続代行サービス方法、 保険手続代行端末及び保険情報データべ一 ス 技術分野 本発明は、 種々の保険に加入している保険契約者の保険契約や適用を 容易にする保険手続代行サービス方法などに関する。 背景技 従来、 各人が生命保険や自動車保険などに加入したい場合には、 それ それの保険を販売する保険会社との間で、 保険加入の契約を締結する。 そして、 これらの保険の適用を受けられそうな状況になった場合には、 契約者は先に結んだ保険契約書をよく読み、 よくわからないときには、 直接、 当該保険会社に対して問い合わせを行い、 保険の適用を受けられ ることが判明したときには、その保険会社に保険適用の申請を行い、様々 な書類を準備し、 手続を行っていた。  Description Insurance procedure agency service method, insurance procedure agency terminal, and insurance information database TECHNICAL FIELD The present invention relates to an insurance procedure agency service method for facilitating insurance contracts and applications of policyholders who have taken out various types of insurance. And so on. BACKGROUND ART Conventionally, when each person wants to take out life insurance, car insurance, etc., an insurance contract is concluded with an insurance company that sells each insurance. In the event that it becomes probable that these insurance policies will be applied, the policyholder should read the insurance contract concluded earlier and, if unsure, contact the insurance company directly. When she was found to be eligible for insurance, she applied to the insurer for insurance, prepared various documents and proceeded with the procedure.
しかし、 保険加入の際に保険契約書をよく読んでいたとしても、 上記 のような保険適用の条件を満すか否かの判断は経験のない人には非常に 難しい。  However, even if you read the insurance contract carefully when you enrolled, it is very difficult for someone who has no experience to judge whether or not the above conditions for application of insurance are met.
またたとえ適用されることがわかっても、 保険適用申請のために生ず る種々の手続や、 これらに伴い入院、 怪我、 通院、 物損事故などの必要 書類の作成、 その他資料の準備をしなければならず、 これらの作業に不 慣れな保険契約者にとって非常に煩雑であり、 また保険適用までにかな りの時間が必要となる。  Also, even if it is found to be applicable, we will prepare various documents necessary for applying for insurance, prepare necessary documents such as hospitalization, injury, going to hospital, property damage, etc., and prepare other materials. This is very cumbersome for policyholders who are unfamiliar with these tasks, and it takes considerable time to apply insurance.
したがって、 一般の人は保険に入っていながら保険適用の可否の判断 やその後の手続の面倒なことから敬遠することになり、 本来、 保険の適 用を受けて然るべき人が適用を受けられないという不公平が生じていた < また、 保険の加入にしても、 手続や揃える書類が多く、 なれていない 人にとって非常に大変であった。 Therefore, the general public can determine whether to apply for insurance while insured. And the tediousness of the subsequent procedures, which led to the unfairness that the appropriate person could not be covered by the insurance. < There were many documents to prepare and it was very difficult for those who were not familiar.
本発明は、 上述のように従来の、 保険適用の可否判断の困難さ、 保険 適用申請の手続の煩瑣なことなどに鑑みてなされたもので、 保険契約者 が容易に保険適用の可否がわかりしかも保険適用申請の煩わしい手続が 不要な保険手続代行サービス方法などを提供することを目的とする。 本発明の他の目的は、 保険加入の手続が容易な保険手続代行サービス 方法などを提供することである。  The present invention has been made in view of the conventional difficulty in determining whether or not to apply insurance as described above, and the complicated procedure for applying for insurance. In addition, the purpose is to provide an insurance procedure agency service method that does not require complicated procedures for insurance application. Another object of the present invention is to provide an insurance procedure agency service method and the like in which the procedure for joining insurance is easy.
本発明の更に他の目的は、 上記保険手続代行サービス方法に対して好 適な保険手続代行端末及び保険情報データベースを提供することである 発明の開示 上記目的を達成するために、 本発明の請求項 1によれば、 保険契約者 から、 既に契約している保険契約に関して保険会社に対する手続の代行 を受諾する保険手続代行受諾ステツプと、 この保険手続代行ステツプに より受諾した保険契約にっき前記保険契約者から保険に関する状況の通 知を受ける保険状況通知受ステップと、 この保険状況通知受ステップに より通知を受けた状況に関して前記既に締結した保険契約の適用を受け られるかどうか判断する保険適用判断ステップと、 このステップにより 判断した結果を前記保険契約者に通知する判断結果通知ステップと、 前 記保険適用判断ステップが保険適用を受けられるとの結果であつた場合 に前記保険契約者からの依頼を受けて前記保険契約の適用申請を行う保 険適用申請ステップとから成ることを特徴とする保険手続代行サービス 方法を提供する。  Still another object of the present invention is to provide an insurance procedure agency terminal and an insurance information database suitable for the insurance procedure agency service method. DISCLOSURE OF THE INVENTION According to Paragraph 1, the insurance policyholder accepts an insurance procedure acceptance step for accepting a procedure on behalf of an insurance company for an insurance contract that has already been contracted, and the insurance policy based on the insurance contract accepted by this insurance procedure agency step. Insurance status notification receiving step of receiving a notification of insurance-related status from the customer, and an insurance application determining step of determining whether the insurance contract already concluded can be applied to the status notified by the insurance status notification receiving step. A notification result notification step of notifying the policyholder of a result determined in this step; An insurance application agency step of applying for the insurance contract upon receiving a request from the insurance policyholder if the judgment step is a result indicating that insurance can be applied. Provide a service method.
また、 本発明の請求項 2によれば、 前記保険適用判断ステップが保険 適用を受けられるとの結果であった場合に前記保険契約者からの依頼を 受けて前記保険契約の適用申請を行う保険適用申請ステップとから成る ことを特徴とする請求項 1記載の保険手続代行サービス方法を提供する < 本発明の請求項 3によれば、 前記保険適用判断ステップが保険適用を 受けられるとの結果であった場合に前記保険契約者からの依頼を受け適 用申請に必要な書類を収集しこの契約者に送って記入を求め、 この書類 の返送を受けて前記保険契約の適用申請を行う保険適用申請ステツプと から成ることを特徴とする請求項 1記載の保険手続代行サービス方法を 提供する。 Further, according to claim 2 of the present invention, when the insurance application determination step is a result indicating that insurance can be applied, the request from the insurance policyholder is And an insurance application application step of receiving the insurance contract application application. 3. The method of claim 1 of the present invention, wherein: If the result of the step indicates that the insurance can be applied, receive the request from the policyholder, collect the documents required for application and send it to this policyholder for entry, and receive the return of this document. 2. The insurance procedure agency service method according to claim 1, further comprising: an insurance application step for applying the insurance contract.
また、 本発明の請求項 4によれば、 保険契約者から、 既に契約してい る保険契約に関して保険会社に対する手続の代行を受諾する保険手続代 行受諾ステップと、 前記保険契約者から通知を受けた前記既契約保険の 内容について保険情報デ一夕ペースに記憶する保険内容記憶ステップと、 前記保険契約者から前記既契約保険に関して生じた状況の通知を受ける 保険状況通知受ステップと、 この保険状況通知受ステップにより通知を 受けた状況に関して前記保険情報デ一夕ペースを検索して前記既契約保 険の適用を受けられるかどうか判断する判断適用判断ステップと、 この ステップにより判断した結果を前記保険契約者に通知する判断結果通知 ステップと、 前記適用判断ステップが保険適用を受けられるとの結果で あった場合に前記保険契約者からの依頼を受けて前記保険契約の適用申 請を行う保険適用申請ステップとから成ることを特徴とする保険手続代 行サービス方法を提供する。  Also, according to claim 4 of the present invention, an insurance procedure proxy accepting step of accepting a procedure for an insurance company for an insurance contract that has already been contracted from an insurance policyholder, and receiving a notification from the insurance policyholder. An insurance information storing step of storing the contents of the insured insurance in an insurance information database at an instant; an insurance status notification receiving step of receiving a notification of a status of the insured insurance from the insured policyholder; A step of retrieving the insurance information database for the status notified by the notification receiving step and determining whether or not the insured insurance can be applied; and A judgment result notification step for notifying the contractor; and An insurance application proxy service method characterized by comprising an insurance application application step of applying for application of the insurance contract in response to a request from an insurance policyholder.
本発明の請求項 5によれば、 保険契約者から、 既に契約している保険 契約に関して保険会社に対する手続の代行を受諾し、 前記保険契約者か ら通知を受けた前記既契約保険の内容について保険情報データベースに 記憶すると共に前記既契約保険の数に応じた手数料を徴集する保険手続 代行手数料徴集ステップと、 前記保険契約者から前記既契約保険に関し て生じた状況の通知を受けると共に、 これに応じた所定金額を手数料と して徴集する保険状況状況通知受手数料徴集ステップと、 このステップ により通知を受けた状況に関して前記保険情報データベースを検索して 前記既契約保険の適用を受けられるかどうか判断する保険適用判断ステ ップと、 このステップにより判断した結果を前記保険契約者に通知する 判断結果通知ステップと、 前記適用判断ステツプが保険適用を受けられ るとの結果であった場合に前記保険契約者からの依頼を受けて前記保険 契約の適用申請を行う共に所定の手数料を徴収する保険適用手数料徴集 ステップとから成ることを特徴とする保険手続代行サービス方法を提供 する。 According to claim 5 of the present invention, the policyholder accepts a procedure for the insurance company with respect to the insurance contract which has already been contracted, and receives the notice from the policyholder regarding the contents of the insurance policy. An insurance procedure agency fee collecting step of storing the information in the insurance information database and collecting a fee corresponding to the number of the insurance contracts; and receiving a notification of a situation that has occurred with respect to the insurance policy from the insurance contractor, An insurance status notification receiving fee collecting step of collecting the corresponding predetermined amount as a fee, and searching the insurance information database for the status notified by this step. An insurance application determining step for determining whether or not the insured insurance can be applied; a determination result notification step for notifying the policyholder of a result determined in this step; and an application determining step in which the application determining step Insurance application fee collecting step of receiving the request from the insurance policyholder, applying the insurance policy application upon receiving the request, and collecting a predetermined fee. Provide agency service methods.
本発明の請求項 6によれば、 各保険契約の情報を収集する保険情報収 集ステップと、 この収集した保険契約の情報を所定の保険情報デ一夕べ ースに蓄積する保険情報蓄積ステップと、 保険契約の締結を希望する保 険契約者から保険契約の業務に関して代行を受諾すると共にこの者の締 結したい保険契約の通知を受ける保険手続代行通知受ステップと、 前記 通知を受けた保険契約について前記保険契約者に代わり契約を締結する 代行保険契約締結ステップと、 この締結した保険契約にっき前記保険契 約者から保険に関する状況の通知を受ける保険状況通知受ステップと、 このステップにより通知を受けた状況に関して前記締結した保険契約の 適用を受けられるかどうか判断する保険適用判断ステップと、 このステ ップにより判断した結果を前記保険契約者に通知する判断結果通知ステ ップと、 前記適用判断ステップが保険適用を受けられるとの結果であつ た場合に前記保険契約者からの依頼を受けて前記保険契約の適用申請を 行う保険適用申請ステップとから成ることを特徴とする保険手続代行サ —ビス方法を提供する。  According to claim 6 of the present invention, an insurance information collecting step of collecting information on each insurance contract, and an insurance information storing step of storing the collected information on the insurance contract in a predetermined insurance information database. A step of receiving an insurance procedure agency notification from a policyholder who wishes to conclude an insurance contract with the policyholder who wishes to conclude the insurance contract, and receiving a notification of the insurance contract that the person wishes to conclude; A step of concluding a contract on behalf of the insurance contractor on behalf of the insurance contractor; a step of receiving a notice of insurance status from the insurance contractor based on the concluded insurance contract; Insurance application decision step to determine whether or not the insurance contract concluded can be applied for the situation A result notification step for notifying the policyholder of the result of the insurance, and applying the insurance contract upon receiving a request from the policyholder if the result of the application determining step is that the insurance is applied. An insurance procedure service method characterized by comprising an insurance application step of making an application.
本発明の請求項 7によれば、 各保険契約の情報を収集する保険情報収 集ステップと、 この収集した保険契約の情報を所定の保険情報データべ ースに蓄積する保険情報蓄積ステップと、 保険契約の締結を希望する保 険契約者から保険契約の業務に関して代行を受諾すると共にこの者の締 結したい保険契約の通知を受け、 締結する保険契約数に応じた所定の手 数料を徴収する保険代行受諾通知受手数料徴集ステップと、 前記通知を 受けた保険契約について前記保険契約者に代わり契約を締結する代行保 険契約締結ステップと、 この締結した保険契約にっき前記保険契約者か ら保険に関する状況の通知を受け、 この状況で前記締結した保険契約の 適用を受けられるかどうか判断すると共に、 所定の手数料を徴集する保 険適用判断手数料徴集ステップと、 このステップにより判断した結果を 前記保険契約者に通知する判断結果通知ステップと、 前記適用判断ステ ップが保険適用を受けられるとの結果であった場合に前記保険契約者か らの依頼を受けて前記保険契約の適用申請を行うと共に所定の手数料を 徴収する保険適用申請手数料徴集ステップとから成ることを特徴とする 保険手続代行サービス方法を提供する。 According to claim 7 of the present invention, an insurance information collecting step of collecting information on each insurance contract, an insurance information storing step of storing the collected insurance contract information in a predetermined insurance information database, A policy holder who wishes to conclude an insurance contract accepts a proxy for the business of the insurance contract, receives notification of the insurance contract he / she wants to conclude, and collects a prescribed fee according to the number of insurance contracts concluded. Collecting a commission for receiving an insurance agent acceptance notice, and executing an insurance contract on behalf of the insurance contractor for the notified insurance contract. Insurance contract concluding step, receiving a notice of the insurance situation from the policyholder based on the concluded insurance contract, determining whether the concluded insurance contract can be applied in this situation, and collecting a predetermined fee. An insurance application determination fee collection step to be performed, a determination result notification step of notifying the policyholder of a result determined in this step, and a case where the application determination step is a result indicating that insurance is applied. An insurance application agency service method characterized by comprising an insurance application application fee collecting step of applying an application of the insurance contract in response to a request from the insurance contractor and collecting a predetermined fee.
本発明の請求項 8によれば、 保険契約者から、 既に契約している保険 契約に関して保険会社に対する手続の代行を受諾する保険手続代行受諾 手段と、 この保険手続代行受諾手段によりにより受諾した保険契約につ き前記保険契約者から保険に関する状況の通知を受ける保険状況通知受 手段と、 この保険状況通知受手段により通知を受けた状況に関して前記 既に締結した保険契約の適用を受けられるかどうか判断する保険適用判 断手段と、 この保険適用判断手段により判断した結果を前記保険契約者 に通知する判断結果通知手段と、 前記保険適用判断手段が保険適用を受 けられるとの結果であつた場合に前記保険契約者からの依頼を受けて前 記保険契約の適用申請を行う保険適用申請手段とから成ることを特徴と する保険手続代行端末を提供する。  According to claim 8 of the present invention, an insurance procedure acceptance means for accepting a surrogate for a procedure for an insurance company with respect to an insurance contract already in effect from an insurance policyholder, and an insurance scheme accepted by the insurance procedure surrogate acceptance means An insurance status notification receiving means for receiving a notification of the status of insurance from the insurance policyholder with respect to the contract, and determining whether the insurance contract already concluded can be applied to the status notified by the insurance status notification receiving means. Insurance application determination means to perform, a determination result notifying means for notifying the policyholder of the result determined by the insurance application determination means, and a result indicating that the insurance application determination means can receive insurance application. Insurance application agency means for applying for the application of said insurance contract in response to a request from said insurance policyholder. To provide.
本発明の請求項 9によれば、 各保険契約の情報を収集する保険情報収 集手段と、 この収集した保険契約の情報を所定の保険情報データベース に蓄積する保険情報蓄積手段と、 保険契約の締結を希望する保険契約者 から保険契約の業務に関して代行を受諾すると共にこの者の締結したい 保険契約の通知を受ける保険手続代行通知受手段と、 前記通知を受けた 保険契約について前記保険契約者に代わり契約を締結する代行保険契約 締結手段と、 この締結した保険契約にっき前記保険契約者から保険に関 する状況の通知を受ける保険状況通知受手段と、 前記通知を受けた状況 に関して前記締結した保険契約の適用を受けられるかどうか判断する保 険適用判断手段と、 この手段により判断した結果を前記保険契約者に通 知する判断結果通知手段と、 前記適用判断手段による判断が保険適用を 受けられるとの結果であつた場合に前記保険契約者からの依頼を受けて 前記保険契約の適用申請を行う保険適用申請手段とから成ることを特徴 とする保険手続代行端末を提供する。 According to claim 9 of the present invention, insurance information collecting means for collecting information on each insurance contract, insurance information storing means for storing the collected insurance contract information in a predetermined insurance information database, An insurance procedure agency notification receiving means for accepting a proxy for the business of an insurance contract from the insurance contractor who wishes to conclude and receiving notification of the insurance contract that the person wishes to conclude; Agency insurance contract concluding means for concluding a substitute contract, insurance status notification receiving means for receiving a notification of the status of insurance from the policyholder based on the concluded insurance contract, and insurance concluded in relation to the received status Security to determine eligibility for contract Insurance application judging means, a judgment result notifying means for notifying the result of the judgment made by this means to the insurance policyholder, and the insurance contract if the judgment by the application judging means is a result indicating that insurance can be applied. An insurance application agent means for applying the insurance contract in response to a request from an insurance provider.
本発明の請求項 1 0によれば、 複数の保険契約者の既に契約している 保険契約の内容を保険契約者及び保険契約毎に記憶する保険内容記憶手 段と、 前記保険契約者から保険に関する状況の通知を受けたときに、 こ の通知してきた保険契約者とその者の保険契約の内容を読み出す手段と、 前記通知を受けた状況について前記記憶されている保険契約の適用の条 件を満すか否かを判断し出力する手段とを有して成ることを特徴とする 保険情報データベースを提供する。  According to claim 10 of the present invention, there is provided an insurance content storage means for storing, for each insurance policyholder and each insurance policy, the details of the insurance policy which is already contracted by a plurality of insurance policyholders, Means for reading out the policyholder who sent the notification and the contents of the person's insurance contract when the notification of the situation is received, and the conditions of application of the stored insurance contract for the notified situation. Means for determining and outputting whether or not the insurance information is satisfied is provided.
本発明の請求項 1 1によれば、 各保険会社の保険の一般的な情報を収 集して蓄積する保険情報蓄積手段と、 保険契約を希望する保険契約者か らの問い合わせに対して当該問い合わせの保険契約の内容を出力する該 当保険契約出力手段とから成ることを特徴とする保険情報デ一夕ベース を提供する。 図面の簡単な説明 図 1は本発明の一実施形態のサービス方法の処理の流れを示す図、 図 2は、 本発明一実施形態における保険手続代行の全体システムを示す図、 図 3は、 本発明の上記実施形態においてユーザ登録における保険契約者 端末の入力画面例を示す図、 図 4は本発明の上記実施形態において保険 登録における保険契約者端末の入力画面例を示す図、 図 5は上記実施形 態において保険適用の可否相談における保険契約者端末の入力画面例を 示す図、 図 6も上記実施形態において保険適用の可否相談における保険 契約者端末の入力画面例を示す図、 図 7は本発明の他の実施形態のサー ビス方法の処理の流れを示す図、 図 8は本発明の他の実施形態における 保険手続代行の全体システムを示す図である。 発明を実施するための最良の形態 以下、 本発明の実施形態について、 図面を用いて説明する。 According to claim 11 of the present invention, insurance information accumulation means for collecting and accumulating general information on insurance of each insurance company, and in response to an inquiry from an insurance policyholder who wishes an insurance contract, And an insurance contract output means for outputting the contents of the insurance contract of the inquiry. BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a diagram showing a processing flow of a service method according to an embodiment of the present invention, FIG. 2 is a diagram showing an entire insurance procedure acting system according to an embodiment of the present invention, and FIG. FIG. 4 is a diagram showing an example of an input screen of an insurance contractor terminal in user registration in the above embodiment of the present invention, FIG. 4 is a diagram showing an example of an input screen of an insurance contractor terminal in insurance registration in the above embodiment of the present invention, and FIG. FIG. 6 is a diagram showing an example of an input screen of the policyholder terminal in the consultation on whether or not to apply insurance in the embodiment. FIG. 6 is also a diagram showing an example of an input screen of the policyholder terminal in the consultation on whether or not insurance is applied in the above embodiment. FIG. 8 is a diagram showing a processing flow of a service method according to another embodiment of the present invention. It is a figure showing the whole insurance procedure agency system. BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings.
図 1は、 本発明の一実施形態による保険適用代行サービス方法の処理 の流れを示す図であり、 図 2はこの保険適用代行システムの構成例を示 す図である。  FIG. 1 is a diagram showing a flow of processing of an insurance application agent service method according to an embodiment of the present invention, and FIG. 2 is a diagram showing a configuration example of the insurance application agent system.
図 2において、 このシステムは、 ネッ トワーク 2 1と、 このネッ トヮ ークに各々接続された保険会社 A端末 2 2 a , 保険会社 B端末 2 2 bと、 保険契約者端末 2 3 a, 2 3 b , 2 3 cと、 保険適用代行者端末 2 4と、 この保険代行者端末 2 4に接続されている保険情報デ一夕べ一ス 2 5と から成る。  In FIG. 2, the system includes a network 21, an insurance company A terminal 22 a, an insurance company B terminal 22 b, and a policyholder terminal 23 a, respectively connected to the network. 23 3 b, 23 c, an insurance application agent terminal 24, and an insurance information database 25 connected to the insurance agent terminal 24.
本発明の実施形態を簡明に説明するために、 図 2において保険会社端 末、 保険契約者端末は各 2、 3台しか示していないが、 これらの端末は 実際にはもつと多い。 保険適用代行者端末 2 4も、 この業務を行う者が 増えれば、 その業者が使う端末も当然、 多くなる。  For the sake of simplicity of description of the embodiment of the present invention, FIG. 2 shows only a few insurance company terminals and only two or three policyholder terminals, but these terminals are often provided. As for the insurance application agent terminal 24, if the number of people who perform this task increases, the number of terminals used by the company will naturally increase.
保険適用代行者端末 2 4は、 保険適用代行者が保険契約者から保険適 用の業務委託を受けて保険会社 A、 保険会社 Bや各保険契約者と通信を 行うための端末であり、 各保険契約者や保険会社の情報は、 この端末に 接続されている保険情報データベース 2 5に記憶される。  The insurance agent terminal 24 is a terminal for the insurance agent to communicate with insurance company A, insurance company B, and each insurance policyholder under the outsourcing of insurance application from the policyholder. Information on policyholders and insurance companies is stored in an insurance information database 25 connected to this terminal.
保険会社 A端末 2 2 a, 保険会社 B端末 2 2 bは、 各々保険会社 A , 保険会社 Bが保険契約の締結や適用に際して用いる端末であり、 保険契 約者端末 2 3 a , 2 3 b , 2 3 cは各々各人が保険会社と保険契約を締 結し、 保険適用代行者に業務を委託し、 保険適用の可否を問い合わせる 際に用いる端末である。  The insurance company A terminal 22a and the insurance company B terminal 22b are terminals used by the insurance company A and the insurance company B when concluding and applying for insurance contracts, respectively. The insurance contractor terminals 23a and 23b , 23c are terminals used when each person concludes an insurance contract with an insurance company, outsources the work to an insurance application agent, and inquires about whether or not to apply for insurance.
次に、 この実施形態の動作を説明する。 図 1のステップ S 1 1におい て、 例えば保険契約者 aは自己の保険契約者端末 2 3 aによって、 例え ば保険会社 A端末 2 2 aにアクセスし、 保険会社 Aの保険に加入の手続 をする。 次にステップ S 1 2において、 同様に保険契約者 aは、 例えば 保険会社 B端末にアクセスし、 保険会社 Bの保険に加入する手続を取る。 Next, the operation of this embodiment will be described. In step S11 of Fig. 1, for example, policyholder a accesses insurance company A terminal 22a via its own policyholder terminal 23a, for example, and takes out insurance company A insurance. do. Next, in step S12, similarly, the policyholder a accesses, for example, the terminal of the insurance company B, and takes a procedure to join the insurance of the insurance company B.
2つの保険に加入した保険契約者 aは、 ステップ S 1 3において、 保 険契約者端末 2 3 aから、 保険適用の請求などの業務を行う保険適用代 行者の有する保険適用代行者端末 2 4にアクセスして、 保険適用の請求 などの業務の代行を委託する。  In step S13, the policyholder a who has taken out the two insurances, from the policyholder terminal 23a, obtains the insurance agent terminal 2 4 Outsourcing to outsource business such as insurance application claims.
このときの保険契約者端末 2 3 aの入力画面の例を図 3に示す。 「ュ —ザ登録」 の題名の元に、 まず 「あなたの氏名を入力してください」 と 表示されて、 保険契約者の氏名の入力を促す。 この下に 「あなたの住所 を入力してください」 と表示されて、 その住所の入力を促す。 「ご使用 カードの番号を入力してください」 と表示されて、 クレジッ トカードな どの番号の入力を促す。 これらの入力が終了した後、 右下の「次に進む」 ボタン 3 1をクリックすると、 図 4に示す 「保険登録」 の入力画面とな り、 まず最初に 「あなたの加入されている保険の種類を入力してくださ い」 と表示され、 保険の種類の入力部が示される。 ここで右横の「選択」 ボタン 4 1をクリックして、 死亡保険、 障害保険、 自動車保険などの保 険の種類をプルダウンメニューなどで選択肢として表示させ、 その中か ら選択することもできる。 選択肢がないときには、 直接入力することが できるようになっている。  Fig. 3 shows an example of the input screen of the policyholder terminal 23a at this time. Under the title "User Registration", "Please enter your name" is displayed first, prompting you to enter the name of the policyholder. Below this, "Please enter your address" is displayed, prompting you to enter that address. “Enter your card number” is displayed, prompting you to enter a credit card number. After completing these entries, click the “Next” button 3 1 in the lower right, and the “Insurance Registration” input screen shown in Fig. 4 will appear. Please enter the type "is displayed, and the insurance type input section is displayed. Here, you can click the “Select” button 41 on the right side to display the types of insurance such as death insurance, disability insurance, and car insurance as options from a pull-down menu, etc., and select from them. If there is no choice, you can enter it directly.
その下には、 「その保険会社名を入力してください」 と表示され、 入 力欄が示される。 この場合にもその右横の 「選択」 ボタン 4 2をクリッ クし、 保険会社名を選択肢としてプルダウンメニューにより表示させそ の中から、 保険会社名を選択することができる。  Below that, "Please enter the name of the insurance company" is displayed, and an entry field is shown. In this case as well, you can click the “Select” button 4 2 on the right side of the screen and display the insurance company name as an option from the pull-down menu, from which you can select the insurance company name.
その下には、 「あなたの保険証番号を入力してください j と表示され、 保険証番号の入力を促す。 これらの入力がなされ、 右下の 「送信」 ボタ ン 4 3をクリックすると、 保険請求の代行業務の委託と、 既に加入して いる保険の情報が保険代行者端末 2 4に送られる。  Below that, the message "Please enter your insurance card number j" is displayed, prompting you to enter your insurance card number. Once these entries have been made, click the "Send" button 4 3 in the lower right corner. The outsourcing of the billing agency business and information on the insurance that has already been subscribed are sent to the insurance agency terminal 24.
業務代行の委託を受けた保険適用代行者は、 保険契約者 aが契約した、 保険会社 Aの保険と保険会社 Bの保険について調べ、 実際に保険会社に 問い合わせする必要があるならば、 保険適用代行者端末 2 4から保険会 社 Aや保険会社 Bの端末 2 2 a , 2 2 bにアクセスし、 補完調査を行う c この問い合わせに対して、 ステップ S 1 6で保険会社 Aや保険会社 Bか ら回答があったら、 ステップ S 1 7で補完調査の内容も含めて、 保険契 約者 aの加入している保険の内容をこの端末 2 4に接続されている保険 情報データベース 2 5に蓄積する。 The insurance agent entrusted by the business agent checks the insurance company A's insurance and the insurance company B's insurance contracted by policyholder a, and If you need to contact us, with respect to insurance coverage agent terminal 2 4 to access the terminal 2 2 a, 2 2 b of the insurance company A and the insurance company B from, c this inquiry to carry out a complementary investigation, step S If there is a response from insurance company A or insurance company B in step 16, connect the contents of the insurance that policyholder a has joined, including the contents of the supplementary survey, to this terminal 24 in step S17. It is stored in the insurance information database 25.
このようにして、 保険契約の締結、 保険適用代行者による代行業務の 受託など、 保険適用のための事前手続が終了する。  In this way, pre-procedures for applying insurance, such as the conclusion of an insurance contract and the commissioning of an agency by an insurance agent, are completed.
なお、 上記では保険証番号を入力しているが、 保険業務などを受諾し たとき保険業務代行者が受付番号を発行し、 その受付番号を入力するよ うにしてもよい。 次に、 実際に、 契約者が保険適用を受けそうな状況に置かれた場合の 手順について、 説明する。  Although the insurance card number is entered in the above description, the insurance agent may issue a receipt number when accepting insurance business, and input the receipt number. Next, I will explain the procedure in the event that the policyholder is in a situation where insurance is likely to be covered.
保険契約者が事故に遭ったとか、 保険適用の可能性のある状況に置か れたとき、 図 1のステップ S 2 1において、 この保険契約者は端末 2 3 aから保険適用代行者端末 2 4にアクセスし、 その状況について加入し ている保険の適用があるか、 保険適用代行者に相談する。 このときの保 険契約者端末 2 3 aの入力画面の例を図 5に示す。 「保険適用可否相談」 の題名の元に、 「まずあなたの氏名を入力してください」 と表示され、 入力部を示し、 保険が適用されるかどうか相談する保険契約者の氏名の 入力を促す。  When the policyholder has suffered an accident or has been placed in a situation where insurance may be applied, in step S21 in Figure 1, the policyholder may switch from terminal 23a to insurance agent terminal 24. Contact your insurance agent to find out if your insurance coverage is available. Figure 5 shows an example of the input screen of the policyholder terminal 23a at this time. Under the title of "Consultation on Insurance Applicability", the message "Please enter your name first" is displayed, indicating the input section and prompting you to enter the name of the policyholder who consults if insurance is applied. .
その下に、 「ご使用カードの番号を入力してください」 と表示され、 入力部を示し、 使用カードの番号の入力を促す。  Below that, "Enter your card number" is displayed, indicating the input area and prompting you to enter your card number.
その下に 「あなたの保険証番号を入力してください」 と表示され、 入 力部を示し、 保険証番号の入力を促す。 これらの入力が終了したら、 右 下の 「次に進む」 ボタン 5 1をクリックし、 例えば図 6に示す入力画面 に移る。  The message "Please enter your insurance card number" is displayed below it, indicating the entry area and prompting you to enter your insurance card number. When these inputs are completed, click the “Next” button 51 in the lower right corner to move to the input screen shown in Fig. 6, for example.
この画面でも 「保険適用可否相談」 の題名の元に、 まず 「あなたの状 況を入力してください」 と表示され、 入力部が示され、 保険が適用され るかどうかの具体的状況の入力を促す。 この具体的状況とは、 例えば障 害保険の場合には、 いつどこでどのような怪我をしたか、 などである。 これらの入力が完了したら保険契約者は自己の端末 2 3 aの図 6の画 面で右下の 「送信」 ボタン 6 1をクリックし、 保険適用可否に必要な情 報が、 保険適用代行者端末 2 4に送られる。 Also on this screen, under the title of “Consultation on Insurance Applicability”, Please enter your status "and the input section will be shown, prompting you to enter the specific status of whether or not insurance will be applied. The specific situation is, for example, in the case of disability insurance, when, where, and what kind of injury. When these entries are completed, the policyholder clicks the “send” button 61 on the lower right of the screen of Fig. 6 on his / her terminal 23a, and the information necessary for application of insurance is indicated by the insurance application agent. Sent to terminal 24.
すると、 保険適用代行者は保険契約者端末 2 3 aから送られてきた症 状等の情報を受信し、 ステップ S 2 2で、 自己の端末 2 4に接続されて いる保険情報デ一夕ペース 2 5を検索し、 保険契約者 aが加入している 保険の中で、 条件を満す即ち適用を受けられる保険があるかを調べる。 もし不明な点があれば、 ステップ S 2 3において、 保険適用代行者は 自己の端末 2 4を使って例えば保険会社 B端末にアクセスし、 保険契約 者 a保険会社 Bの保険の適用を受けられるか否かの判断を行うために不 明な点を確認する。 ステップ S 2 4で、 保険適用代行者がその端末 2 4 で、 保険会社 Bからの回答を受け取ると、 保険契約者 aから相談のあつ た症状の場合に保険適用があるか否かをステップ S 2 5で、 保険契約者 2 3 aに回答する。  Then, the insurance application agent receives the information such as the symptoms sent from the policyholder terminal 23a, and in step S22, the insurance information de- vice connected to its own terminal 24 is completed. 2 Search for 5 to see if any of the insurance policies that policyholder a has satisfies the conditions, that is, is eligible for coverage. If in doubt, in step S 23, the insurance agent can access insurance company B terminal, for example, using his own terminal 24, and can obtain insurance from policyholder a, insurance company B Check the unknown points to determine whether or not. In step S24, the insurance application agent receives the response from insurance company B at the terminal 24, and determines whether or not insurance is applied in the case of the condition consulted by insurance policyholder a in step S24. At 25, respond to policyholder 23a.
保険契約者 aは、 例えば回答が保険会社 Bの保険適用が可能との回答 であったならば、 ステップ S 2 6において、 自己の端末 2 3 aにより、 保険適用代行者端末 2 4にアクセスし、 保険会社 Bへの保険適用の申請 を保険適用代行者端末 2 4を介して保険適用代行者に依頼する。  For example, if the answer is that the insurance of company B is applicable, insurance policyholder a accesses the insurance application agent terminal 24 with its own terminal 23a in step S26. The insurance company B is requested to apply for insurance through the insurance agent terminal 24 through the insurance agent terminal 24.
この回答を受けた保険適用代行者が保険の適用を受けたいと思った場 合には、 保険契約者 aに関して必要な書類は、 保険契約者に依頼して取 り寄せて、 保険適用の申請に必要な書類などを揃え、 自己の端末 2 4か ら保険会社 B端末 2 2 bを介して、 保険会社 Bに保険適用の申請を代行 する。 保険会社 Bが所定書式を収集し、 保険契約者に送り記入してもら い、 保険適用の申請を代行することもできる。  If the insured agent who received this response wishes to be covered by insurance, the required documents for policyholder a should be obtained from the policyholder, and the insurance application should be filed. It prepares the necessary documents, etc., and makes an insurance application to insurance company B from its own terminal 24 through insurance company B terminal 22b. Insurer B can collect the required form and send it to the policyholder to complete the application for insurance coverage.
保険会社 Bが受け取った保険適用申請について、 保険適用の条件を満 すと判断した場合には、 ステップ S 2 7において、 自己の端末 2 2 bか ら保険契約者端末 2 3 aを通して保険が適用できることを通知し、 所定 の金額の保険金を支払う。 If it is determined that the insurance application received by insurance company B satisfies the conditions for insurance application, in step S27, its own terminal 2 2b Informs that the insurance is applicable through the policyholder terminal 23a and pays a prescribed amount of insurance money.
上記実施形態では、 保険契約者が端末 2 3 aを用いて保険会社 A、 保 険会社 Bの端末にアクセスして保険契約を締結していた。 しかし、 ネッ トワークを用いることなく、 従来のように保険会社の外交員と保険契約 を締結した場合にも、 本発明は適用できる。  In the above embodiment, the policyholder accesses the terminals of insurance company A and insurance company B using the terminal 23a to conclude the insurance contract. However, the present invention can be applied to a case where an insurance contract is concluded with an insurance company diplomacy without using a network as in the past.
また、 上記実施形態では、 保険適用代行者はステップ S 1 3で保険請 求などの代行業務の委託を受け後に、 ステップ S 1 4で既に加入してい る保険の通知を保険契約者か受けていた。 しかし、 ステップ S 1 4はス テツプ S 1 3と同時に、 即代行業務を受託すると同時に既加入の保険の 通知を受けてもよい。  Further, in the above embodiment, the insurance application agent receives the notification of the insurance that has already been subscribed in step S14 after being entrusted with the agent business such as insurance request in step S13. Was. However, at the same time as the step S13, the step S14 may be carried out on behalf of the immediate service, and at the same time, may be notified of the existing insurance.
また、 上記実施形態において保険適用代行者の端末 2 4により、 保険 契約者の保険契約を記憶できれば、 保険情報データベース 2 5は必ずし も必要ではない。  In the above embodiment, if the insurance contract of the policyholder can be stored by the terminal 24 of the insurance application agent, the insurance information database 25 is not necessarily required.
このように上記実施形態は、 保険契約者がその判断及び申請の最も困 難な保険適用の業務のみを代行者に委託するので、 現状から容易に移行 できる利点がある。  As described above, the above-described embodiment has an advantage that the policyholder can delegate only the most difficult insurance application work to make the judgment and application to the agent, so that the present situation can be easily shifted.
なお、 保険適用代行者の受け取る料金は、 保険契約者から図 1のステ ップ S 1 3で保険加入などの業務委託を受けたときに一律の料金又は保 険加入の数に応じた料金を手数料として受けとる。  The fee received by the insurance agent can be a flat fee or a fee corresponding to the number of insurance contracts when the insurance contractor outsources business such as insurance at step S13 in Fig. 1. Receive as a commission.
また、 保険適用代行者は、 ステップ S 2 1の保険適用可否の相談を受 けたときに相談料を受け取り、 保険適用となった場合にステップ S 2 6 で保険適用の申請を行うときに保険適用申請手数料として、 申請数に応 じた料金を保険契約者から受け取ることが、 妥当である。 スポンサ一を 受け付けて、 利用者から手数料をとらないことも勿論可能である。  In addition, the insurance application agent receives a consultation fee when consulting on the applicability of insurance in step S21, and applies insurance when applying for insurance in step S26 when insurance is applied. It is appropriate to receive from the policyholder a fee corresponding to the number of applications as an application fee. Of course, it is also possible to accept sponsors and not to pay fees from users.
ところで、 上述の本発明の一実施形態では保険適用代行者に業務を委 託する前に各契約者が保険会社と契約を締結していた。 しかし、 代行者 に保険の適用のみならず保険加入の業務も委託することができる。  By the way, in the above-described embodiment of the present invention, each contractor has concluded a contract with an insurance company before entrusting business to an insurance application agent. However, it is possible to outsource the application of insurance as well as insurance to the agent.
次に、 この種の本発明の一実施形態について図面を用いて説明する。 図 7に本発明のこの実施形態の処理の流れを、 また図 8にこの場合のシ ステムの構成を示す。 Next, an embodiment of this type of the present invention will be described with reference to the drawings. FIG. 7 shows a processing flow of this embodiment of the present invention, and FIG. 8 shows a system configuration in this case.
図 8において、 図 2の構成と異なる点は、 保険契約者から委託を受け る代行業務が保険適用だけでなく保険加入など保険適用以前の業務も含 まれるので、 代行者は保険業務代行者とし、 その端末は保険業務代行者 端末 8 4としている点である。 他の番号 8 1〜8 3 , 8 5は各々図 1に おける番号 2 1〜2 3、 2 5に対応する。  Figure 8 differs from the configuration in Figure 2 in that the agency business entrusted by the policyholder includes not only the application of insurance but also the pre-insurance application such as insurance, so the agent is an insurance agent The terminal is the insurance agent terminal 84. The other numbers 81 to 83 and 85 correspond to the numbers 21 to 23 and 25 in FIG. 1, respectively.
まず、 図 7のステップ S 7 1において、 保険業務代行者は自己の端末 8 4を通じて保険会社 A、 Bなどから各社が扱っている保険の一般的情 報を集める。 そして、 保険業務代行者は、 それらの集めた各保険の情報 を保険情報データベース 8 5に蓄積する。  First, in step S71 of FIG. 7, the insurance agent collects general information on insurance handled by each company from insurance companies A and B through its own terminal 84. Then, the insurance agent accumulates the collected information on each insurance in the insurance information database 85.
例えば、 保険者 cは保険加入、 保険適用などの業務を保険業務代行者 に委託する。 これはステップ S 7 3で、 保険契約者端末 8 3 cから保険 業務代行者端末 8 4にアクセスして業務の委託を行う。  For example, insurer c outsources the work such as taking out insurance and applying insurance to an insurance agent. In step S73, the insurance contractor terminal 83c accesses the insurance service agent terminal 84 to outsource the business.
その後、 保険契約者 cが保険会社 A、 Bの保険に加入したくなつたとす る。 その場合、 保険者端末 8 3 cにより保険業務代行者端末 8 4にァク セスして、 図 4に示したような入力画面で、 加入したい保険、 即ち保険 会社 A、 Bの保険を保険業務代行者に通知する (ステップ S 7 4 ) 。 保険業務代行者は自己の端末 8 4を用いて、 保険契約者 cの為にステ ップ S 7 5で保険会社 Aの保険に加入し、 ステップ S 7 6で保険会社 B の保険に加入する。 このとき保険加入に際して保険者 cに関する書類、 サインなど必要な場合には保険契約者 cに求めて必要な書類などを揃え る o Then, it is assumed that policyholder c wants to take out insurance of insurance companies A and B. In this case, the insurance business agent terminal 84 is accessed by the insurer terminal 83c, and the insurance desired to be subscribed, that is, the insurance of insurance companies A and B is obtained by the input screen shown in Fig. 4. Notify the agent (step S74). The insurance agent uses his / her own terminal 84 to purchase insurance company A's insurance in step S75 for policyholder c, and to purchase insurance company B's insurance in step S76. . At this time, if necessary, prepare documents and signatures related to insurer c when enrolling in insurance.
したがって、 保険契約者 cは、 保険業務代行者に 1回加入したい保険 を通知するだけで、 複数の保険に加入することが可能になる。  Therefore, policyholder c can subscribe to multiple insurances simply by notifying the insurance agent of the insurance they wish to subscribe to once.
保険加入者 cが保険に加入した後、 保険適用可否の相談をするときや、 保険適用の申請を行うときは上記実施形態の場合と同様である。  After the insurance member c has taken out the insurance, when consulting about the application of the insurance or when applying for the application of the insurance, it is the same as in the above embodiment.
即ち、 ステップ S 8 1で保険契約者 cは端末 8 3 cにより保険業務代 行者端末 8 4にアクセスし、 保険適用可否の相談をする。 このときその 状況も連絡する。 すると、 保険業務代行者はその端末 8 4から保険情報 デ—夕ベース 8 5を検索して、 連絡のあった状況の場合に保険適用でき るか、 適用の条件を調べ (ステップ S 8 3 ) 、 不明な点があれば、 その 保険が保険会社 Bのものであれば、 保険会社 B端末 8 2 bに問い合わせ る (ステップ S 8 3 ) 。 その回答をステップ S 8 4で受けると、 保険契 約者 cからあつた状況で保険適用ができるか確認し、 その結果をステツ プ S 8 5で保険契約者 8 3 cに通知する。 That is, in step S81, the policyholder c accesses the insurance agent terminal 84 by using the terminal 83c, and consults whether or not insurance is applicable. At that time Let us know the situation. Then, the insurance agent retrieves the insurance information database 85 from the terminal 84 and checks whether the insurance can be applied in the case of the contacted situation (step S83). If there are any questions, if the insurance belongs to insurance company B, an inquiry is made to the insurance company B terminal 82b (step S83). When the answer is received in step S84, it is confirmed whether insurance can be applied in a certain situation from the policyholder c, and the result is notified to the policyholder 83c in step S85.
例えば、 保険会社 Bの保険の適用を受けられる場合であったならば、 ステップ S 8 6で保険業務代行者に保険適用の申請を依頼する。 それを 受けて保険業務代行者は保険会社 Bに適用を申請する。 その結果は保険 会社 B端末 8 2 bから保険契約者端末 8 3 cに通知される (ステップ S 8 8 ) o  For example, if the insurance of the insurance company B can be applied, the insurance agent is requested to apply for insurance in step S86. In response, the insurance agent applies to insurance company B for application. The result is notified from the insurance company B terminal 82b to the policyholder terminal 83c (step S88) o
なお、 上記実施形態において、 ステップ S 7 3の保険加入などの業務 の受託とステップ S 7 4の加入したい保険の通知は別の手続になってい たが、 同時に行うようにしてもよい。  In the above embodiment, the outsourcing of the business such as the insurance subscription in step S73 and the notification of the insurance to be subscribed in step S74 are separate procedures, but they may be performed simultaneously.
本発明のこの実施形態によれば、 保険適用の可否及びその後の申請の みならず、 保険契約締結から代行者に依頼でき、 保険契約者にとって更 に保険に関する手続が容易になる利点がある。  According to this embodiment of the present invention, it is possible to request the agent from the conclusion of the insurance contract as well as the application of the insurance application and the subsequent application, and there is an advantage that the insurance contractor can further easily perform the insurance procedure.
なお、 保険代行者の受け取る料金は、 保険契約者から図 7のステップ S 7 3で保険加入などの業務委託を受けたときに一律の料金を受け取り、 その後ステップ S 7 4で加入したい保険の通知を受けたときに保険加入 手続の手数料として保険数などに応じた料金を受けとる。  The fee received by the insurance agent is the same as when receiving the outsourcing such as insurance in step S73 of Fig. 7 from the policyholder, and then, in step S74, the notification of the insurance you want to join When you receive the insurance, you will be charged a fee according to the number of insurances, etc. as a fee for the insurance participation procedure.
また、 保険代行者は、 ステップ S 8 1の保険適用可否の相談を受けた ときに相談料を受け取り、 保険適用となった場合にステップ S 8 6で保 険適用の申請を行うときに保険適用申請手数料として、 申請数に応じた 料金を保険契約者から受け取ることが、 妥当である。  In addition, the insurance agent receives a consultation fee when consulted about whether or not insurance can be applied in step S81, and applies insurance when applying for insurance in step S86 when insurance is applied. It is appropriate to receive a fee from the policyholder for the number of applications as an application fee.
勿論、 保険契約者から料金を受け取らないシステムも可能である。 産業上の実施可能性 以上述べたように本発明によれば、 保険契約者は保険適用の困難な判 断や保険適用申請の場合の煩わしい手続を容易に行うことができる保険 手続代行サービス方法や、 保険手続代行端末及び保険情報データベース が得られる。 Of course, a system that does not receive fees from policyholders is also possible. Industrial feasibility As described above, according to the present invention, the insurance policyholder service method and the insurance procedure proxy service method that enable the policyholder to easily perform difficult decisions for applying insurance and troublesome procedures for applying for insurance are provided. An insurance information database is obtained.

Claims

請求の範囲 The scope of the claims
1 . 保険契約者から、 既に契約している保険契約に関して保険会社に 対する手続の代行を受諾する保険手続代行受諾ステップと、 1. An insurance procedure acceptance step of accepting an insurance company's procedure on behalf of an insurance company with respect to an insurance policy that has already been contracted;
この保険手続代行ステップにより受諾した保険契約にっき前記保険契 約者から保険に関する状況の通知を受ける保険状況通知受ステップと、 この保険状況通知受ステップにより通知を受けた状況に関して前記既 に締結した保険契約の適用を受けられるかどうか判断する保険適用判断 ステップと、  An insurance status notification receiving step in which the insurance contractor receives a notification of the status of insurance from the insurance contract accepted in the insurance procedure acting step, and the insurance that has already been concluded with respect to the status notified in the insurance status notification receiving step. An insurance application decision step for determining whether the contract can be covered;
このステップにより判断した結果を前記保険契約者に通知する判断結 果通知ステップとから成ることを特徴とする保険手続代行サービス方法 < A step of notifying the policyholder of a result determined in this step.
2 . 前記保険適用判断ステップが保険適用を受けられるとの結果であ つた場合に前記保険契約者からの依頼を受けて前記保険契約の適用申請 を行う保険適用申請ステップとから成ることを特徴とする請求項 1記載 の保険手続代行サービス方法。 2. An insurance application step of applying the insurance contract in response to a request from the insurance policyholder when the insurance application determination step is a result indicating that insurance can be applied. The insurance procedure agency service method according to claim 1.
3 . 前記保険適用判断ステップが保険適用を受けられるとの結果であ つた場合に前記保険契約者からの依頼を受け適用申請に必要な書類を収 集しこの契約者に送って記入を求め、 この書類の返送を受けて前記保険 契約の適用申請を行う保険適用申請ステップとから成ることを特徴とす る請求項 1記載の保険手続代行サービス方法。  3. If the insurance application decision step is the result of insurance coverage, collect the documents required for application in response to the request from the policyholder and send it to this policyholder for entry. 2. The insurance procedure agency service method according to claim 1, further comprising an insurance application step of receiving the return of the document and applying the insurance contract.
4 . 保険契約者から、 既に契約している保険契約に関して保険会社に 対する手続の代行を受諾する保険手続代行受諾ステップと、  4. An insurance procedure acceptance step, in which the policyholder accepts a procedure on behalf of the insurance company for an insurance policy already in place,
前記保険契約者から通知を受けた前記既契約保険の内容について保険 情報データベースに記憶する保険内容記憶ステップと、  An insurance content storing step of storing in the insurance information database the content of the insurance policy already received from the policyholder,
前記保険契約者から前記既契約保険に関して生じた状況の通知を受け る保険状況通知受ステップと、  An insurance status notification receiving step of receiving a notification of a status that has occurred with respect to the existing insurance from the policyholder;
この保険状況通知受ステップにより通知を受けた状況に関して前記保 険情報データベースを検索して前記既契約保険の適用を受けられるかど うか判断する判断適用判断ステップと、 The insurance information database is searched for the status notified in this insurance status notification receiving step, and whether the insurance application can be applied to the existing insurance. A determination application determining step of determining whether
このステップにより判断した結果を前記保険契約者に通知する判断結 果通知ステップと、  A determination result notification step of notifying the policyholder of a result determined in this step;
前記適用判断ステップが保険適用を受けられるとの結果であった場合 に前記保険契約者からの依頼を受けて前記保険契約の適用申請を行う保 険適用申請ステップとから成ることを特徴とする保険手続代行サービス 方法。  An insurance application step of applying the insurance contract in response to a request from the insurance policyholder when the application determination step is a result indicating that insurance can be applied. Procedure agency service method.
5 . 保険契約者から、 既に契約している保険契約に関して保険会社に 対する手続の代行を受諾し、 前記保険契約者から通知を受けた前記既契 約保険の内容について保険情報データペースに記憶すると共に前記既契 約保険の数に応じた手数料を徴集する保険手続代行手数料徴集ステップ と、  5. Accept the proxy for the insurance company with respect to the insurance contracts already in place from the policyholder, and store the contents of the contracted insurance notified by the policyholder in the insurance information database. Together with an insurance procedure agency fee collecting step of collecting a fee corresponding to the number of the insurance policies already in effect,
前記保険契約者から前記既契約保険に関して生じた状況の通知を受け ると共に、 これに応じた所定金額を手数料として徴集する保険状況状況 通知受手数料徴集ステツプと、  An insurance status notification fee collection step of receiving a notification of the status arising in relation to the existing insurance from the policyholder and collecting a predetermined amount corresponding to the notification as a fee;
このステップにより通知を受けた状況に関して前記保険情報デ一夕べ —スを検索して前記既契約保険の適用を受けられるかどうか判断する保 険適用判断ステップと、  An insurance application determining step of searching the insurance information database for the situation notified by this step to determine whether or not the insured insurance can be applied;
このステップにより判断した結果を前記保険契約者に通知する判断結 果通知ステップと、  A determination result notification step of notifying the policyholder of a result determined in this step;
前記適用判断ステップが保険適用を受けられるとの結果であつた場合 に前記保険契約者からの依頼を受けて前記保険契約の適用申請を行う共 に所定の手数料を徴収する保険適用手数料徴集ステップとから成ること を特徴とする保険手続代行サービス方法。  An insurance application fee collecting step of receiving a request from the insurance policyholder and applying for the insurance policy, and collecting a predetermined fee when the application determination step is a result indicating that insurance application can be obtained; and A method for providing insurance procedures on behalf of a client.
6 . 各保険契約の情報を収集する保険情報収集ステップと、  6. Insurance information collecting step for collecting information on each insurance contract,
この収集した保険契約の情報を所定の保険情報データベースに蓄積す る保険情報蓄積ステップと、  An insurance information storing step of storing the collected insurance contract information in a predetermined insurance information database;
保険契約の締結を希望する保険契約者から保険契約の業務に関して代 行を受諾すると共にこの者の締結したい保険契約の通知を受ける保険手 続代行通知受ステップと、 An insurance contractor who wishes to conclude an insurance contract, accepts a proxy for the business of the insurance contract, and receives notification of the insurance contract he / she wishes to conclude. A continuation agent notification receiving step,
前記通知を受けた保険契約について前記保険契約者に代わり契約を締 結する代行保険契約締結ステップと、  Concluding an insurance contract on behalf of the policyholder for the notified insurance contract;
この締結した保険契約にっき前記保険契約者から保険に関する状況の 通知を受ける保険状況通知受ステップと、  An insurance status notification receiving step of receiving a notification of the status of insurance from the policyholder based on the concluded insurance contract;
このステップにより通知を受けた状況に関して前記締結した保険契約 の適用を受けられるかどうか判断する保険適用判断ステップと、 このステップにより判断した結果を前記保険契約者に通知する判断結 果通知ステツプと、  An insurance application determining step of determining whether or not the insurance contract concluded can be applied to the situation notified by this step; a determination result notification step of notifying the policyholder of a result determined by this step;
前記適用判断ステップが保険適用を受けられるとの結果であった場合 に前記保険契約者からの依頼を受けて前記保険契約の適用申請を行う保 険適用申請ステップとから成ることを特徴とする保険手続代行サービス 方法。  An insurance application step of applying the insurance contract in response to a request from the insurance policyholder when the application determination step is a result indicating that insurance can be applied. Procedure agency service method.
7 . 各保険契約の情報を収集する保険情報収集ステップと、  7. An insurance information collection step for collecting information on each insurance contract,
この収集した保険契約の情報を所定の保険情報データベースに蓄積す る保険情報蓄積ステップと、  An insurance information storing step of storing the collected insurance contract information in a predetermined insurance information database;
保険契約の締結を希望する保険契約者から保険契約の業務に関して代 行を受諾すると共にこの者の締結したい保険契約の通知を受け、 締結す る保険契約数に応じた所定の手数料を徴収する保険代行受諾通知受手数 料徴集ステップと、  Insurance that accepts a proxy for insurance contract business from a policyholder who wishes to conclude an insurance contract, receives notification of the insurance contract that this person wants to conclude, and collects a prescribed fee according to the number of insurance contracts concluded The number of recipients of the agency acceptance notification, the fee collection step,
前記通知を受けた保険契約について前記保険契約者に代わり契約を締 結する代行保険契約締結ステップと、  Concluding an insurance contract on behalf of the policyholder for the notified insurance contract;
この締結した保険契約にっき前記保険契約者から保険に関する状況の 通知を受け、 この状況で前記締結した保険契約の適用を受けられるかど うか判断すると共に、 所定の手数料を徴集する保険適用判断手数料徴集 ステップと、  Upon receiving the notice of the insurance policy from the policyholder based on the concluded insurance contract, determining whether or not the concluded insurance contract can be applied in this condition, and collecting a predetermined fee for collecting insurance application fee. When,
このステップにより判断した結果を前記保険契約者に通知する判断結 果通知ステツプと、  A decision result notification step of notifying the policyholder of the result determined in this step;
前記適用判断ステップが保険適用を受けられるとの結果であつた場合 に前記保険契約者からの依頼を受けて前記保険契約の適用申請を行うと 共に所定の手数料を徴収する保険適用申請手数料徴集ステップとから成 ることを特徴とする保険手続代行サービス方法。 When the application judgment step is a result indicating that insurance can be applied And an insurance application application fee collecting step of applying the insurance policy application in response to a request from the insurance policyholder and collecting a predetermined fee.
8 . 保険契約者から、 既に契約している保険契約に関して保険会社に 対する手続の代行を受諾する保険手続代行受諾手段と、  8. Insurance procedure acceptance means for accepting on behalf of the insurance company for the insurance company from the policyholder regarding the insurance policy already in place;
この保険手続代行受諾手段によりにより受諾した保険契約にっき前記 保険契約者から保険に関する状況の通知を受ける保険状況通知受手段と、 この保険状況通知受手段により通知を受けた状況に関して前記既に締 結した保険契約の適用を受けられるかどうか判断する保険適用判断手段 と、  Insurance status notification receiving means for receiving a notification of the status of insurance from the policyholder in accordance with the insurance contract accepted by the insurance procedure proxy receiving means, Means for determining whether to apply for an insurance contract;
この保険適用判断手段により判断した結果を前記保険契約者に通知す る判断結果通知手段と、  A judgment result notifying means for notifying the policyholder of a result judged by the insurance application judging means;
前記保険適用判断手段が保険適用を受けられるとの結果であつた場合 に前記保険契約者からの依頼を受けて前記保険契約の適用申請を行う保 険適用申請手段とから成ることを特徴とする保険手続代行端末。  Insurance application application means for applying for application of the insurance contract in response to a request from the policyholder if the insurance application determination means is a result indicating that insurance is applied. Insurance procedure agency terminal.
9 . 各保険契約の情報を収集する保険情報収集手段と、  9. Insurance information collection means for collecting information on each insurance contract,
この収集した保険契約の情報を所定の保険情報データベースに蓄積す る保険情報蓄積手段と、  Insurance information storage means for storing the collected insurance contract information in a predetermined insurance information database;
保険契約の締結を希望する保険契約者から保険契約の業務に関して代 行を受諾すると共にこの者の締結したい保険契約の通知を受ける保険手 続代行通知受手段と、  Means for receiving an insurance procedure proxy notification from a policyholder who wishes to conclude an insurance contract with the policyholder for the business of the insurance contract, and receiving a notification of the insurance contract desired by the person;
前記通知を受けた保険契約について前記保険契約者に代わり契約を締 結する代行保険契約締結手段と、  Means for concluding an insurance contract on behalf of the policyholder for the notified insurance contract;
この締結した保険契約にっき前記保険契約者から保険に関する状況の 通知を受ける保険状況通知受手段と、  Insurance status notification receiving means for receiving notification of the status of insurance from the policyholder based on the concluded insurance contract;
前記通知を受けた状況に関して前記締結した保険契約の適用を受けら れるかどうか判断する保険適用判断手段と、  Insurance application determining means for determining whether or not the concluded insurance contract can be applied in relation to the notified situation;
この手段により判断した結果を前記保険契約者に通知する判断結果通 知手段と、 前記適用判断手段による判断が保険適用を受けられるとの結果であつ た場合に前記保険契約者からの依頼を受けて前記保険契約の適用申請を 行う保険適用申請手段とから成ることを特徴とする保険手続代行端末。A determination result notification means for notifying the policyholder of a result determined by this means; An insurance application means for applying for the application of the insurance contract in response to a request from the insurance policyholder when the judgment by the application judgment means is a result indicating that insurance can be applied. Insurance procedure agency terminal.
1 0 . 複数の保険契約者の既に契約している保険契約の内容を保険契 約者及び保険契約毎に記憶する保険内容記憶手段と、 10. Insurance contents storage means for storing the contents of insurance contracts already in place by a plurality of policyholders for each policyholder and each insurance contract;
前記保険契約者から保険に関する状況の通知を受けたときに、 この通 知してきた保険契約者とその者の保険契約の内容を読み出す手段と、 前記通知を受けた状況について前記記憶されている保険契約の適用の 条件を満すか否かを判断し出力する手段とを有して成ることを特徴とす る保険情報データベース。  Means for reading out the insurance contractor who has received the notification and the contents of the insurance contract of the person when the insurance contractor is notified of the insurance-related situation; Means for determining whether or not conditions for applying a contract are satisfied and outputting the insurance information.
1 1 . 各保険会社の保険の一般的な情報を収集して蓄積する保険情報 蓄積手段と、  1 1. Insurance information storage means to collect and store general insurance information of each insurance company;
保険契約を希望する保険契約者からの問い合わせに対して当該問い合 わせの保険契約の内容を出力する該当保険契約出力手段とから成ること を特徴とする保険情報データべ一ス。  An insurance information database comprising an insurance contract output means for outputting the contents of the insurance contract in response to an inquiry from an insurance policyholder who desires an insurance contract.
PCT/JP2000/006444 2000-09-20 2000-09-20 Insurance procedure service method, insurance procedure service terminal, and insurance information database WO2002025517A1 (en)

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