WO2001097156A1

WO2001097156A1 - Hotel business information system

Info

Publication number: WO2001097156A1
Application number: PCT/KR2001/001030
Authority: WO
Inventors: Kwang-Hyun Ji
Original assignee: Roonets Co., Ltd.
Priority date: 2000-06-16
Filing date: 2001-06-15
Publication date: 2001-12-20
Also published as: JP3893351B2; KR100406279B1; JP2004503884A; AU2001264387A1; KR20000054659A

Abstract

Disclosed is a hotel business information system that customizes user terminals installed in guest rooms of a hotel according to guests' desires and provides various business and tour contents via the terminals, promoting the status of the guest rooms to a business and tour information center. In an information system where a local server that configures an intranet with a plurality of user terminals is connected to a main server via the Internet, the local server manages the user terminals installed in the respective guest rooms on the hotel, makes information on the hotel guests into a database and manages the database, and the main server provides business, tour and shopping contents to the user terminals via the local server, makes information of the hotel guests into a database, manages the database and establishes the user terminals' environment using the information of the guests such as nationality language, operating system program and office automation program.

Description

Hotel Business Information System

BACKGROUND OF THE INVENTION

(a) Field of the Invention

The present invention relates to a hotel business information system.

More specifically, the present invention relates to a hotel business

information system that customizes user terminals installed in guest rooms of

a hotel according to guests' desires and provides various business and tour

contents via the terminals to promote the status of the guest rooms to a

business and tour information center.

(b) Description of the Related Art

In general, tourists or businessmen who lodge at a hotel utilize the

guest rooms of the hotel only as sleeping accommodations. Tourists actually

rely on limited brochures kept at a defined place to acquire tour information

about places of scenic beauty and historic interest, traffic, culture and arts,

etc. Also, businessmen on business trips have to carry a portable computer

in order to prepare documents, and it is often difficult to gain access to the

Internet and acquire necessary data.

SUMMARY OF THE INVENTION

It is an object of the present invention to provide a hotel business information system that customizes user terminals installed in guest rooms of

a hotel according to guests' desires, and that provides various business, tour

and shopping contents via the terminals.

It is another object of the present invention to provide a hotel

business information system that makes information on guests at an affiliated

hotel into a database, manages the database, and provides advertisements

of articles most suitable to an individual guest's tastes using the information

on the guest to recommend articles appropriate for the guest while the user

terminal at a guest room is not in use.

It is a further object of the present invention to provide a hotel

^' business information system that makes information on guests at an affiliated

hotel into a database, manages the database, and establishes the

environment of the user terminal to be suitable to the individual guest's tastes

using the information on the guest to produce a comfortable atmosphere in

the guest rooms.

To achieve the objects of the present invention, in an information

system where a local server that configures an intranet with. a plurality of

user terminals is connected to a main server via the Internet, a hotel

business information system has a local server installed in each hotel for

managing the user terminals installed in respective guest rooms of the hotel,

making information on guests at the hotel into a database, and managing the database; and the main server provides business, tour and shopping

contents to the individual user terminals via the local server, makes

information on guests at the hotel where the local server is installed into a

database, and manages the database.

When the guest's information is previously recorded in a database,

the local server establishes the environment of the user terminal using the

guest's information such as nationality, language, operating system (OS)

program and office automation (OA) program.

The shopping contents comprise a cyber shopping mall. When a

guest buys an article at the cyber shopping mall with the user terminal, the

purchase content is managed as guest information into a database and is

stored in the local server and the main server. In this case, the local server

extracts an advertisement about an article that suits the guest's tastes, using

the guest information, and sends the advertisement to the user terminal while

the user terminal is temporarily not in use, so that the user terminal outputs

the advertisement.

A room management system is installed in the hotel to control the

environments of the individual guest rooms, and the local server uses the

room management system to establish the environment of each guest room

based on the individual guest's information that includes the guest's

nationality, preferred temperature and humidity of the guest room, and background music that suits the guest's tastes.

BRIEF DESCRIPTION OF THE DRAWINGS

The accompanying drawings, which are incorporated in and

constitute a part of the specification, illustrate an embodiment of the

invention, and, together with the description, serve to explain the principles of

the invention:

FIG. 1 is a schematic of a hotel business information system

according to the present invention;

FIG. 2 is a schematic of a main server and a local server used in the

present invention;

FIG. 3 is an exemplary diagram illustrating a method for establishing

the environment of a user terminal by the present invention system;

FIG. 4 is an exemplary diagram of a main display provided on the

user terminal in the present invention system;

FIG. 5 is an exemplary diagram illustrating a cyber shopping service

provided via the user terminal in the present invention system;

FIG. 6 is an exemplary diagram illustrating a method for providing

advertisements via the user terminal in the present invention system;

FIG. 7 is an exemplary diagram illustrating a method of billing for

access to an external Internet via the user terminal in the present invention system; and

FIG. 8 is an exemplary diagram illustrating a method for establishing

the environment of a guest room in the present invention system.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

In the following detailed description, only the preferred embodiment

of the invention has been shown and described, simply by way of illustration

of the best mode contemplated by the inventor(s) of carrying out the

invention. As will be realized, the invention is capable of modification in

various obvious respects, all without departing from the invention.

Accordingly, the drawings and description are to be regarded as illustrative in

nature, and not restrictive.

FIG. 1 is a schematic of a hotel business information system

according to the present invention. A main server MS and a plurality of local

servers LS1 ~ LSn are connected to a data network N such as the Internet.

The main server MS provides tour and business contents to guests at a

plurality of affiliated hotels, and. manages the guests. The local servers LS1 ~

LSn are installed in the respective hotels and are configured to communicate

with a plurality of user terminals (for example, personal computers) UT11 ~

UT1 m and Utn1 - UTnm installed in guest rooms of the hotels. A general

user (as a member) may have access to a web site in the main server MS via the data network N using his/her own personal computer (not shown) to

receive various tour reservation services such as hotel reservations from the

web site.

FIG. 2 schematically shows the main server and the local server. The

main server MS comprises a web server 40, a DNS (Domain Name

Service)/DHCP (Dynamic Host Configuration Protocol) server 42, a

management server 44, a mail server 46, and a storage area management

server 48. The web server 40 operates an Internet web server that provides

tour and business contents to members. The DNS/DHCP server 42 extracts

an IP address from a domain name and allocates information about the IP

address and network environments to guests in construction of a network.

The management server 44 manages a main guest (member) information

database 50 and a main contents database 52 that stores contents provided

to the guests (members). The mail server 46 manages web mail sent to/from

the guests (members). The storage area management server 48 manages

storage areas on the web provided to the guests (members).

The main guest information database 50 makes information about all

guests at the hotels where the respective local servers LS1 - LSn are

installed as well as members of the Internet web site on the web server 40

into a database, which stores the guests' personal information, such as

nationality, language, home and work addresses, telephone number, e-mail address, age and sex, a shopping history using a cyber shopping mall on the

web site, and the contents provided on the web site such as tour and

business information.

The main contents database 52 stores various contents provided by

the main server MS to the user terminals UT11 ~ UT1 m and Utn1 - Utnm of

the respective local servers LS1 ~ LSn and members of the Internet web site

installed on the web server 40. The contents database 52 comprises a tour

information database that stores contents about tourist attractions,

restaurants, culture and arts, etc.; a business information database that

stores contents about exchange rates; an entertainment database that stores

contents about movies, games, music videos, and virtual casinos; a cyber

shopping database that provides cyber duty-free shops for sales of tax-free

articles and cyber shopping malls for souvenirs and special products; a

reservation service database that provides hotel, rent-a-car, railroad or

airplane reservations; and an advertisement database that stores various

advertisements provided to the user terminals UT11 - UT1m and Utn1 ~

Utnm of the respective local servers LS1 ~ LSn.

The local server LS comprises an application server 10, a

DNS/DHCP server 12, a management server 14, and a system management

server 16. The application server 10 drives an application program

implemented on the Intranet, that is, a network in a hotel, and manages a contents database 20 for various contents on the Intranet provided to the

user terminals UT1 T ~ UT1 m installed in the respective guest rooms of the

hotel. The DNS/DHCP server 12 identifies the user terminals UT11 - UT1 m

and assigns IP addresses. The management server 14 manages a local

guest information database 18 that stores information about guests who

have ever registered at a hotel that has the local server LS installed. The

system management server 16 remotely installs, deletes or controls

operating system (OS) programs (e.g., Window 95, Window 98, etc.) and

office automation (OA) programs (e.g., MS word, MS excel, etc.) of the user

terminals UT11 ~ UT1 m installed in the respective guest rooms.

The guest information database 18 of the local server LS has the

same configuration as the guest information database 50 of the main server

MS. Information updated in the guest information database 18 of the local

server LS is periodically sent to the main server MS and stored in the main

guest information database 50. The guest information stored in the guest

information database 50 of the main server MS is sent to the local server LS

by the request of the local server LS, and it is stored in the local guest

information database 18.

The contents database of the local server LS includes general

information about the corresponding hotel and other information such as

room service, incidental facilities and geographical features around the hotel. The local server LS is connected to the main server MS via the data

network N such as the Internet by way of a firewall/proxy server 30.

FIG. 3 is a diagram illustrating a method for establishing the

environment of a user terminal at a guest room in advance according to the

guest's tastes, in the business information system.

As a guest has access to an Internet site on the web server 40 via

the data network using his/her own user terminal (e.g., personal computer) to

make a hotel reservation, reservation information (e.g., nationality, age, sex,

hotel name, check-in/out date, etc.) entered by the guest is sent to the web

server 40 via the data network, and the web server 40 sends the reservation

information to the main management server 44.

The main management server 44 stores the reservation information

in the main guest information database 50 and sends it to the local

management server 14 corresponding to the hotel title of the reservation

information. The local management server 14 stores the reservation

information in the local guest information database 18.

When the guest checks into the hotel without a reservation, the

guest's check-in information (e.g, nationality, age, sex, check-in/out date,

etc.) entered by an operator of the hotel is stored in the local guest

information database 18 via the local management server 14.

Preferably, to glean more personal information from the guest during the reservation or check-in, the guest is urged to make out a tourist

insurance card to carry tourist insurance without fee for a predefined period

including the lodging term at the hotel, and the guest's personal information

on the tourist insurance card is also stored in the guest information

databases 18 and 50.

When the guest's reservation or check-in information is stored in the

guest information database 18 via the local management server 14, the local

management server 14 searches the local information database 18 to

determine whether the guest has ever been registered at the hotel. When the

guest's information is detected from the local guest information database 18,

the guest's database includes information about the guest's nationality,

language, previous ID and password, and previous OS and OA programs.

When the guest's information is not detected from the local guest

information database 18, the local management server 14 requests the main

management server 44 to search the main guest information database 50 for

the guest's reservation or check-in information. When the guest's information

is detected from the main guest information database 50, the main

management server 44 sends the guest's database information having the

same content as that stored in the local guest information database 18 to the

local management server 14. The local management server 14 stores the

guest's database information in the local guest information database 18. Once the guest's database information is detected as described

above, the local management server 14 sends the guest's data (e.g.,

nationality, language, ID, password, OS and OA programs, etc.) to the

system management server 16. Based on the guest's data, the system

management server 16 reads the guest's previous OS program (e.g.,

Window 95 or Window 98) and OS program from the program database 17

and remotely installs them on the user terminal in the guest's guest room.

For example, when the guest is Chinese, the system management server 16

installs the Chinese version of the OS program on the user terminal and sets

the previous log-in ID and password. Then, the system management server

16 installs the Chinese version of the previous OS program.

With the user terminal of the guest room set up, the guest can gain

access to various contents provided by the local server and the main server

of the present invention system via the user terminal. The guest can also

gain access to other Internet sites as well as the contents provided by the

present invention system, and perform word processing using the installed

OA program.

On the other hand, when the guest's information is not detected even

from the main guest information database 50, the local management server

14 sends the guest's nationality or language data included in the reservation

or check-in information to the system management server 16. The system management server 16 then installs an OS program according to the guest's

nationality or language, and a basic OA program on the user terminal of the

corresponding guest room.

Upon receiving the guest's request for installation of a desired OA

program on the user terminal, the local management server 14 sends the

request information to the system management server 16 so that the system

management server 16 installs the requested OA program on the

corresponding user terminal. Also, the local management server 14 stores

the information about the installed OA program in the guest information

database 18.

As such, information about the guest's user terminal is stored

cumulatively in the guest information database and it is used to establish the

optimal environment of the user terminal.

FIG. 4 is an exemplary diagram showing contents provided by the

local server and the main server installed on the user terminal. The

exemplary main display of the contents provided by the present invention

system comprises, as shown in the figure, Intranet contents supported by the

local server LS and Internet contents supported by the main server MS.

The Intranet contents provide information about the hotel where the

local server LS is installed, and its surroundings, and it comprises: a general

information page that provides information about the location and address of the hotel; a room service page that provides information about the type and

price of room services and allows the guest to reserve a desired room

service; a hotel event page that provides information about the hotel's special

events; a hotel area map page that provides information about the traffic and

principal buildings around the hotel; a hotel news page that offers the hotel's

news; a room information page that provides information about the type and

price of guest rooms; a restaurant/bar information page with information

about restaurants/bars; an incidental facilities page that provides information

about the hotel's incidental facilities, such as sauna, swimming pool, health

club, etc.; and a shopping information page that provides information about

the individual stores in the hotel.

The Internet contents comprise: a business information page that

provides business information such as exchange rates by country; a tour

information page that provides tour information about tourist attractions,

restaurants, culture and arts, etc.; a private service page that provides space

for e-mail communications and data storage for the individual guests using

the mail server 46 and the storage area management server 48 of the main

server MS; an entertainment page that provides entertainment such as

movies, games, music videos, virtual casinos, etc.; a cyber shopping page

that provides information about cyber duty-free shops for sale of duty-free

articles and cyber shopping malls for souvenirs and special products so that the guest can purchase desired articles from the shopping malls; a

community page that provides electronic notice boards for self-introduction of

the guests (members) and chat services for chatting with other guests

(members); a reservation service page that allows a guest (member) to make

a reservation for a guest room, rent-a-car, or transportation (e.g., railroad,

bus, airline, etc.); and a news page that provides notices to all guests

(members).

Now, a description will be given for a process for cyber shopping

using a user terminal of a guest room in the present invention system with

reference to FIG. 5.

When a guest has access to a cyber shopping page shown in FIG. 4,

for example via the user terminal UT installed in his/her guest room, to make

^; a purchase request for an article from a cyber duty-free shop, the purchase

request that includes the guest's ID, information about articles to be

purchased (e.g., article code, the number of articles, etc.) and delivery

destination is sent to the main server MS via the local server LS, in steps 1

and 2.

The main server MS records information about the articles in the

guest database according to the guest's ID, in step 3, and sends

acknowledgement information of the purchase request (including guest ID,

information about articles to be purchased (e.g., article code and the number of articles to be purchased), and delivery destination) to the local server LS,

in step 4. The local server LS records information about articles to be

purchased (including article code and purchase price) in the guest database

according to the guest's ID in the local guest information database 18, in step

5, and sends an approval notice of the purchase request to the

corresponding user terminal, in step 6.

The main server MS sends purchase information (including the

guest's ID and name (read out from the guest information database 50),

article code, the number of articles, delivery destination, etc.) to the

management server of the duty-free shop via a network (not shown), in step

7, and receives an acknowledgement signal of the purchase information from

the management server of the duty-free shop, in step 8.

Based on the purchase information, the duty-free shop delivers the

purchased articles to the delivery destination (for example, an affiliated

business agent), in step 9. Then, the delivery destination sends delivery

acknowledgement information (including the guest's ID, article code and

delivery destination) to the main server MS via the network using a

management terminal (not shown), in step 10.

The main server MS adds a code indicating the delivery of the

purchased articles to the information about the purchased articles that is

stored in the corresponding guest database (in step 3), in step 11 , and sends a notice of delivery confirmation (including the guest's ID, article code and

delivery destination) indicating the delivery of the purchased articles, to the

local server LS, in step 12. The local server LS adds a code indicating the

delivery of the purchased articles to the information about the articles that is

stored in the corresponding guest database of the local guest information

database 18 (in step 5), in step 13.

When the guest makes a check-out request, in step 15, a billing

system 60 receives the check-out request and requests the local server LS

to send guest data necessary for billing, in step 16. The local server LS

reads guest data necessary for billing from the local guest information

database 18, in step 17, and sends it to the billing system 60, in step 18. The

billing system 60 prints a bill and sends it to the guest, in step 19.

When the guest pays the bill in cash or with a credit card, the

payment content is sent to the billing system 60. The billing system 60 has

access to a bank server (not shown) and transfers the payment from the

bank account of the hotel to that of the duty-free shop.

Because the guest can buy articles using the terminal in the guest

room, the articles are rapidly delivered to the guest's desired place and the

purchase information of the articles is stored in the guest information

database for later use.

FIG. 6 is an exemplary diagram illustrating a method for providing advertisements, with the user terminal set up as described above with

reference to FIG. 3, while the user terminal is not used.

First, the local management server 12 searches the local guest

information database 18 to determine whether the guest has ever been

registered at the hotel. When the guest's information is detected from the

local guest information database 18, the guest database includes information

about the guest's nationality, language, and a list of articles previously

purchased (See. FIG. 5).

When the guest's information is not detected from the local guest

information database 18, the local management server 12 requests the main

management server 44 to search the main guest information database 50 for

the guest's information. If the guest's information is detected from the main

guest information database 50, the main management server 44 sends the

guest's database information having the same content as that stored in the

local guest information database 18 to the local management server 12. The

local management server 12 stores the guest's database information in the

local guest information database 18.

As described above, when the guest's database is checked, the local

management server 18 sends the guest's database information to the

application server 10, which sends advertisements of articles suitable to the

guest's tastes to the user terminal UT at the guest room based on the guest's database information.

If there is no advertisement contents of the articles present in the

local advertisement contents database 20, the application server 10 requests

the main management server 44 to download the advertisement contents of

the articles from the main advertisement contents database 52.

At first, when the articles to be advertised based on the guest's

database information include those previously purchased in the cyber

shopping mall, the articles of the types related to the previously purchased

articles are classified by as many as a predetermined number. For example,

if the guest has ever purchased a perfume, articles of as many as a

predetermined number are classified from perfume and cosmetics.

Alternatively, when the guest has ever purchased a timepiece, articles of as

many as a predetermined number are classified from timepieces or jewelry.

Secondly, articles most statistically preferred by guests are classified by as

many as a predetermined number by the guests' nationality.

The application server 10 sends the advertisements of the above-

classified articles to the user terminal of the guest room. Preferably, the

advertisement contents comprise full-screen advertisements in the form of a

motion picture including audio signals.

As the advertisements that fit the guest's interests are sent to the

user terminal of the guest room, sponsors expect promotion of their products and the buyers can buy their desired products.

FIG. 7 is an exemplary diagram illustrating a method of billing for

access to an external Internet.

As shown in the figure, when the user terminal UT of the guest room

is connected to an external Internet via the proxy server 30, the proxy server

30 checks the access status of the user terminal and sends it to the local

management server 14. The proxy server 30 continues monitoring the

access status of the user terminal UT to the external Internet.

The local management server 14 records the access time of the user

terminal to the external Internet, received from the proxy server 30, as well

as the guest's ID in the local guest information database 18.

Upon detecting the end of the access of the user terminal UT to the

external Internet, the proxy server 30 notifies the local management server

14 of the detection and the local management server 14 records the

notification time and the guest's ID in the local guest information database 18.

As the user terminal UT has access to another Internet site via the

proxy server 30, the proxy server 30 and the local server 14 check the

access time to the Internet site in real time and store the checked access

time and the guest's ID in the guest information database 18.

When the guest makes a check-out request, the billing system 60

receives the guest's check-out request and requests the local management server 14 to send guest data necessary for billing. The local management

server 14 reads out the data necessary for billing (including information

about the guest's Internet access time) from the local guest information

database 18 and sends it to the billing system 60. Thus the billing system 60

can charge the Internet access fee to the guest during the check-out.

FIG. 8 is an exemplary diagram illustrating a method for establishing

the environment of a guest room in the present invention system.

First, as described with reference to FIG. 3, the local management

server 14 searches the local guest information database 18 to determine

whether a guest according to the reservation or check-in information has

ever been registered at the hotel. When the guest's information is detected

from the local guest information database 18, the guest's database includes

information about the guest's nationality and the environment of the guest

room previously established (e.g., temperature, humidity, background music,

etc.). Preferably, the temperature and the humidity of the guest room are

divided into a predetermined number of levels (for example, five levels).

Otherwise, when the guest's information is not detected from the local

guest information database 18, the local management server 14 requests the

main management server 44 to detect the guest's information from the main

guest information database 50. When the guest's information is present in

the main guest information database 50, the main management server 44 sends the guest's database information having the same content as stored in

the local guest information database 18 to the local management server 14.

The local management server 14 stores the guest's database information in

the local guest information database 18.

As described, when the guest's database is checked, the local

management server 14 sends the corresponding guest's data such as

temperature, humidity and background music to the room management

system 70, and the room management system 70 sets the room's

temperature, humidity and background music according to the data.

When the guest's information is not detected even from the main

guest information database 50, the local management server 14 detects

guest databases including data about temperature, humidity and background

music by as many as a predetermined number (for example, thirty

databases) from among the guest databases according to the guest's

nationality from the guest information database 18, extracts only the data

about temperature, humidity and background music, and sends them to a

room management system 70.

The room management system 70 calculates the average values of

temperature and humidity in the extracted data and the most popular

background music. Based on the average values of temperature and

humidity and the most popular background music, the room management system 70 establishes the environment of the guest room 80, i.e.,

temperature, humidity and background music, and sends the establishment

result to the local management server 14. The local management server 14

stores the data about the established environment such as temperature,

humidity and background music to the guest information database 18 as the

guest's information.

Satisfaction of the guest about the environment is evaluated while the

guest is present in the guest room. If necessary, the temperature, humidity

and background music of the guest room 80 are reset via the room

management system 70 by the guest's request. In this case, the room

management system 70 sends the reset results to the local management

server 14. The local management server 14 updates the data about the reset

temperature, humidity and background music for the guest in the guest

information database 18.

As such, the guest-based information about the environment of the

guest room is stored cumulatively in the guest information database and is

used later to establish the most optimal environment of the guest room.

While this invention has been described in connection with what is

presently considered to be the most practical and preferred embodiment, it is

to be understood that the invention is not limited to the disclosed

embodiments, but, on the contrary, is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the

appended claims.

As described above, the present invention customizes user terminals

installed in guest rooms of a hotel according to guests' desires and provides

various business, tour and shopping contents via the terminals, thus

promoting the status of the guest rooms to a business and tour information

center.

The present invention also makes information on guests at an

affiliated hotel into a database, manages the database cumulatively and

provides advertisements of articles most suitable to the individual guest's

tastes using the information of the guest (e.g., nationality, a list of articles

previously purchased from the cyber shopping mall) while the user terminal

at a guest room is not in use, to recommend articles adequate to the guest.

Furthermore, the present invention makes information on guests at

an affiliated hotel into a database, manages the database cumulatively and

establishes the environment of the user terminal suitable to the individual

guest's tastes using the information of the guest so as to .produce a

comfortable atmosphere in the guest rooms.

Claims

WHAT IS CLAIMED IS:

1. In an information system where a local server that configures an

intranet with a plurality of user terminals is connected to a main server via

the Internet, a hotel business information system comprising:

the local server installed in a hotel for managing the user terminals

installed in respective guest rooms of the hotel, making information on

guests at the hotel into a database, and managing the database; and

the main server providing business, tour and shopping contents to

the individual user terminals via the local server, making information on

guests at the hotel where the local server is installed into a database, and

managing the database.

2. The hotel business information system as claimed in claim 1 ,

wherein the local server establishes the environment of the user terminal

installed in a guest's room based on the guest's reservation and check-in

information.

3. The hotel business information system as claimed in claim 2,

wherein when the guest's information is previously recorded in a database,

the local server establishes the environment of the user terminal using the

guest's information.

4. The hotel business information system as claimed in claim 3,

wherein the guest's information includes nationality, language, operating

system (OS) program and office automation (OA) program.

5. The hotel business information system as claimed in claim 1 ,

wherein the shopping contents comprise a cyber shopping mall, wherein

when a guest buys an article at the cyber shopping mall with the user

terminal, the purchase history is managed as guest information into a

database and stored in the local server and the main server.

6. The hotel business information system as claimed in claim 5,

wherein the local server extracts an advertisement about an article that fits

the guest's interests, using the guest information, and sends the

advertisement to the user terminal while the user temporarily pauses using

the user terminal, so that the user terminal outputs the advertisement.

7. The hotel business information system as claimed in claim 1 ,

wherein a room management system is installed in the hotel to control the

environment of the individual guest rooms, the local server using the room

management system to establish the environment of each guest room based on the individual guest's reservation and check-in information.

8. The hotel business information system as claimed in claim 7,

wherein when the guest's information is previously recorded in a database,

the local server establishes the environment of the guest room using the

guest's information.

9. The hotel business information system as claimed in claim 8,

wherein the guest's information includes the guest's nationality, preferred

temperature and humidity of the guest room, and background music that fits

the guest's interests.

10. The hotel business information system as claimed in claim 1 ,

wherein when the user terminal is connected to another Internet site and not

to the contents provided by the main server via the local server, the local

server checks access time to the Internet site and sends it to a billing system

by request during the guest's check-out.