WO2001059972A3 - Support network - Google Patents

Support network Download PDF

Info

Publication number
WO2001059972A3
WO2001059972A3 PCT/IL2001/000144 IL0100144W WO0159972A3 WO 2001059972 A3 WO2001059972 A3 WO 2001059972A3 IL 0100144 W IL0100144 W IL 0100144W WO 0159972 A3 WO0159972 A3 WO 0159972A3
Authority
WO
WIPO (PCT)
Prior art keywords
maintainance
item
processes
effect
automatically
Prior art date
Application number
PCT/IL2001/000144
Other languages
French (fr)
Other versions
WO2001059972A8 (en
WO2001059972A2 (en
Inventor
Adi Dulberg
Eldad Maniv
Gil Levonai
Oren Minzer
Zeev Yoram Bar
Ronny Elkayam
Original Assignee
Nextnine Ltd
Adi Dulberg
Eldad Maniv
Gil Levonai
Oren Minzer
Zeev Yoram Bar
Ronny Elkayam
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nextnine Ltd, Adi Dulberg, Eldad Maniv, Gil Levonai, Oren Minzer, Zeev Yoram Bar, Ronny Elkayam filed Critical Nextnine Ltd
Priority to EP01906080A priority Critical patent/EP1275044A4/en
Priority to AU2001234042A priority patent/AU2001234042A1/en
Publication of WO2001059972A2 publication Critical patent/WO2001059972A2/en
Publication of WO2001059972A3 publication Critical patent/WO2001059972A3/en
Publication of WO2001059972A8 publication Critical patent/WO2001059972A8/en
Priority to US11/376,521 priority patent/US7409318B2/en
Priority to US11/535,145 priority patent/US20070100585A1/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46—Multiprogramming arrangements
    • G06F9/54—Interprogram communication
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Preventing errors by testing or debugging software
    • G06F11/362—Software debugging
    • G06F11/3644—Software debugging by instrumenting at runtime
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Preventing errors by testing or debugging software
    • G06F11/362—Software debugging
    • G06F11/366—Software debugging using diagnostics

Abstract

A method of device maintainance for determining that maintainance should be performed (item 116 of fig. 1) on a target device (item 102, 104, 106 or 108) by automatically selecting a maintainance process including at least one maintainance task to effect maintainance. The method automatically manages the maintainance process on a maintainance server (114) separate from the target device (item 102, 104, 106 or 108), with the maintainance server adapted to manage maintainance processes for a plurality of devices (item 102, 104, 106 or 108). The managing step includes at least monitoring the execution of the plurality of processes. The method also automatically performs at least one maintainance related task to effect at least a portion of the maintainance of the target devices.
PCT/IL2001/000144 2000-02-14 2001-02-14 Support network WO2001059972A2 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
EP01906080A EP1275044A4 (en) 2000-02-14 2001-02-14 Support network
AU2001234042A AU2001234042A1 (en) 2000-02-14 2001-02-14 Support network
US11/376,521 US7409318B2 (en) 2000-02-14 2006-03-15 Support network
US11/535,145 US20070100585A1 (en) 2000-02-14 2006-09-26 Support Network

Applications Claiming Priority (8)

Application Number Priority Date Filing Date Title
US18221100P 2000-02-14 2000-02-14
US60/182,211 2000-02-14
US65492500A 2000-09-05 2000-09-05
US09/654,925 2000-09-05
US26472901P 2001-01-30 2001-01-30
US26473001P 2001-01-30 2001-01-30
US60/264,730 2001-01-30
US60/264,729 2001-01-30

Related Parent Applications (1)

Application Number Title Priority Date Filing Date
US65492500A Continuation-In-Part 2000-02-14 2000-09-05

Related Child Applications (2)

Application Number Title Priority Date Filing Date
US10203865 A-371-Of-International 2001-02-14
US11/376,521 Division US7409318B2 (en) 2000-02-14 2006-03-15 Support network

Publications (3)

Publication Number Publication Date
WO2001059972A2 WO2001059972A2 (en) 2001-08-16
WO2001059972A3 true WO2001059972A3 (en) 2002-01-17
WO2001059972A8 WO2001059972A8 (en) 2003-02-13

Family

ID=27497484

Family Applications (2)

Application Number Title Priority Date Filing Date
PCT/IL2001/000144 WO2001059972A2 (en) 2000-02-14 2001-02-14 Support network
PCT/IL2001/000142 WO2001059971A2 (en) 2000-02-14 2001-02-14 Embedded device monitoring agent

Family Applications After (1)

Application Number Title Priority Date Filing Date
PCT/IL2001/000142 WO2001059971A2 (en) 2000-02-14 2001-02-14 Embedded device monitoring agent

Country Status (3)

Country Link
EP (2) EP1281121A2 (en)
AU (2) AU3404001A (en)
WO (2) WO2001059972A2 (en)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10235794A1 (en) 2002-08-05 2004-03-04 Siemens Ag System and procedure for condition-based maintenance
WO2008052928A2 (en) * 2006-10-31 2008-05-08 Agfa Graphics Nv Method and system for remote servicing of intelligent devices
EP1918819A1 (en) * 2006-10-31 2008-05-07 Agfa Graphics N.V. Method and system for remote servicing of intelligent devices
US9009532B2 (en) * 2011-03-15 2015-04-14 Hyundai Motor Company Communication test apparatus and method
EP3701440A1 (en) * 2017-10-25 2020-09-02 Telefonaktiebolaget LM Ericsson (PUBL) Operation of an electronic device during maintenance
FI128274B (en) * 2019-05-27 2020-02-14 Blancco Tech Group Ip Oy Diagnostic test prioritization based on accumulated diagnostic reports
US11237890B2 (en) * 2019-08-21 2022-02-01 International Business Machines Corporation Analytics initiated predictive failure and smart log

Citations (10)

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US5805891A (en) * 1995-07-26 1998-09-08 International Business Machines Corporation System and method for managing maintenance of computer software
US5909581A (en) * 1995-12-30 1999-06-01 Samsung Electronics Co., Ltd. Automatic software updating method
US6006034A (en) * 1996-09-05 1999-12-21 Open Software Associates, Ltd. Systems and methods for automatic application version upgrading and maintenance
US6009274A (en) * 1996-12-13 1999-12-28 3Com Corporation Method and apparatus for automatically updating software components on end systems over a network
US6029175A (en) * 1995-10-26 2000-02-22 Teknowledge Corporation Automatic retrieval of changed files by a network software agent
US6128652A (en) * 1996-02-28 2000-10-03 It Innovations Pte Ltd System for manipulating and updating data objects with remote data sources automatically and seamlessly
US6151643A (en) * 1996-06-07 2000-11-21 Networks Associates, Inc. Automatic updating of diverse software products on multiple client computer systems by downloading scanning application to client computer and generating software list on client computer
US6167567A (en) * 1998-05-05 2000-12-26 3Com Corporation Technique for automatically updating software stored on a client computer in a networked client-server environment
US6230194B1 (en) * 1997-07-14 2001-05-08 Freegate Corporation Upgrading a secure network interface
US6243774B1 (en) * 1998-06-30 2001-06-05 International Business Machines Corporation Apparatus program product and method of managing computer resources supporting concurrent maintenance operations

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US5165254A (en) * 1991-08-01 1992-11-24 Institute Of Gas Technology Counterflow air-to-refrigerant heat exchange system
US5450586A (en) * 1991-08-14 1995-09-12 Hewlett-Packard Company System for analyzing and debugging embedded software through dynamic and interactive use of code markers
US5819093A (en) * 1995-03-03 1998-10-06 Sun Microsystems, Inc. System and method for a distributed debugger for debugging distributed application programs
US5581696A (en) * 1995-05-09 1996-12-03 Parasoft Corporation Method using a computer for automatically instrumenting a computer program for dynamic debugging
US6067639A (en) * 1995-11-09 2000-05-23 Microsoft Corporation Method for integrating automated software testing with software development
US5815653A (en) * 1995-11-13 1998-09-29 You; Lawrence L. Debugging system with portable debug environment-independent client and non-portable platform-specific server
US6158045A (en) * 1995-11-13 2000-12-05 Object Technology Licensing Corporation Portable debugging services utilizing a client debugger object and a server debugger object with flexible addressing support
US5682328A (en) * 1996-09-11 1997-10-28 Bbn Corporation Centralized computer event data logging system
US6275868B1 (en) * 1997-03-12 2001-08-14 Microsoft Corporation Script Engine interface for multiple languages
US6253368B1 (en) * 1997-03-31 2001-06-26 International Business Machines Corporation Dynamically debugging user-defined functions and stored procedures
US5948113A (en) * 1997-04-18 1999-09-07 Microsoft Corporation System and method for centrally handling runtime errors
US6202199B1 (en) * 1997-07-31 2001-03-13 Mutek Solutions, Ltd. System and method for remotely analyzing the execution of computer programs
US6106571A (en) * 1998-01-29 2000-08-22 Applied Microsystems Corporation Relocatable instrumentation tags for testing and debugging a computer program
US6167538A (en) * 1998-03-06 2000-12-26 Compaq Computer Corporation Method and apparatus for monitoring components of a computer system
US6189142B1 (en) * 1998-09-16 2001-02-13 International Business Machines Corporation Visual program runtime performance analysis

Patent Citations (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5805891A (en) * 1995-07-26 1998-09-08 International Business Machines Corporation System and method for managing maintenance of computer software
US6029175A (en) * 1995-10-26 2000-02-22 Teknowledge Corporation Automatic retrieval of changed files by a network software agent
US5909581A (en) * 1995-12-30 1999-06-01 Samsung Electronics Co., Ltd. Automatic software updating method
US6128652A (en) * 1996-02-28 2000-10-03 It Innovations Pte Ltd System for manipulating and updating data objects with remote data sources automatically and seamlessly
US6151643A (en) * 1996-06-07 2000-11-21 Networks Associates, Inc. Automatic updating of diverse software products on multiple client computer systems by downloading scanning application to client computer and generating software list on client computer
US6006034A (en) * 1996-09-05 1999-12-21 Open Software Associates, Ltd. Systems and methods for automatic application version upgrading and maintenance
US6009274A (en) * 1996-12-13 1999-12-28 3Com Corporation Method and apparatus for automatically updating software components on end systems over a network
US6230194B1 (en) * 1997-07-14 2001-05-08 Freegate Corporation Upgrading a secure network interface
US6167567A (en) * 1998-05-05 2000-12-26 3Com Corporation Technique for automatically updating software stored on a client computer in a networked client-server environment
US6243774B1 (en) * 1998-06-30 2001-06-05 International Business Machines Corporation Apparatus program product and method of managing computer resources supporting concurrent maintenance operations

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP1275044A4 *

Also Published As

Publication number Publication date
AU2001234042A1 (en) 2001-08-20
AU3404001A (en) 2001-08-20
EP1275044A2 (en) 2003-01-15
WO2001059972A8 (en) 2003-02-13
WO2001059971A3 (en) 2002-01-17
WO2001059971A8 (en) 2002-10-03
EP1275044A4 (en) 2007-01-03
WO2001059972A2 (en) 2001-08-16
EP1281121A2 (en) 2003-02-05
WO2001059971A2 (en) 2001-08-16

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