WO2001017276A3 - System and method for intelligent distribution/redirection of group email - Google Patents

System and method for intelligent distribution/redirection of group email Download PDF

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Publication number
WO2001017276A3
WO2001017276A3 PCT/US2000/015892 US0015892W WO0117276A3 WO 2001017276 A3 WO2001017276 A3 WO 2001017276A3 US 0015892 W US0015892 W US 0015892W WO 0117276 A3 WO0117276 A3 WO 0117276A3
Authority
WO
WIPO (PCT)
Prior art keywords
message
redirection
database
intelligent distribution
group email
Prior art date
Application number
PCT/US2000/015892
Other languages
French (fr)
Other versions
WO2001017276A2 (en
Inventor
Brian K Jones
John B Henel
Original Assignee
Harris Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Harris Corp filed Critical Harris Corp
Priority to AU24219/01A priority Critical patent/AU2421901A/en
Publication of WO2001017276A2 publication Critical patent/WO2001017276A2/en
Publication of WO2001017276A3 publication Critical patent/WO2001017276A3/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]

Abstract

A system and method for re-distributing electronic mail sent to agroup email address such as the email address of an organization or business. The system receives group email (100), scans the received message (102) for keywords identifying the topic of the message, searches the database for employees with expertise on the message topic (110), selects an employee to receive the message (112) based on workload (114), redirects the message to the selected employee (116), logs receipt and redirection of the message in the database (118), and logs the response to the message in the database (120).
PCT/US2000/015892 1999-06-23 2000-06-23 System and method for intelligent distribution/redirection of group email WO2001017276A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU24219/01A AU2421901A (en) 1999-06-23 2000-06-23 System and method for intelligent distribution/redirection of group email

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US33848999A 1999-06-23 1999-06-23
US09/338,489 1999-06-23

Publications (2)

Publication Number Publication Date
WO2001017276A2 WO2001017276A2 (en) 2001-03-08
WO2001017276A3 true WO2001017276A3 (en) 2001-09-20

Family

ID=23325020

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2000/015892 WO2001017276A2 (en) 1999-06-23 2000-06-23 System and method for intelligent distribution/redirection of group email

Country Status (2)

Country Link
AU (1) AU2421901A (en)
WO (1) WO2001017276A2 (en)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2005209106A (en) * 2004-01-26 2005-08-04 Nec Corp Portable communication terminal, received e-mail management method, program and recording medium
US9848086B2 (en) * 2004-02-23 2017-12-19 Nokia Technologies Oy Methods, apparatus and computer program products for dispatching and prioritizing communication of generic-recipient messages to recipients
US8868668B2 (en) 2012-03-02 2014-10-21 Ca, Inc. Self-management of group email reception
US9197622B2 (en) 2014-03-12 2015-11-24 Ca, Inc. Securely tracking electronic messages
US10210467B2 (en) 2014-12-10 2019-02-19 International Business Machines Corporation Balancing a workload based on commitments to projects
US9961040B2 (en) 2015-09-22 2018-05-01 International Business Machines Corporation Social network and collaboration communications routing enhancement

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6021428A (en) * 1997-09-15 2000-02-01 Genesys Telecommunications Laboratories, Inc. Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6021428A (en) * 1997-09-15 2000-02-01 Genesys Telecommunications Laboratories, Inc. Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center

Also Published As

Publication number Publication date
WO2001017276A2 (en) 2001-03-08
AU2421901A (en) 2001-03-26

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