WO2001008038A3 - A system, method and computer program for determining operationalmaturity of an organization - Google Patents

A system, method and computer program for determining operationalmaturity of an organization Download PDF

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Publication number
WO2001008038A3
WO2001008038A3 PCT/US2000/020399 US0020399W WO0108038A3 WO 2001008038 A3 WO2001008038 A3 WO 2001008038A3 US 0020399 W US0020399 W US 0020399W WO 0108038 A3 WO0108038 A3 WO 0108038A3
Authority
WO
WIPO (PCT)
Prior art keywords
organization
operationalmaturity
determining
computer program
capabilities
Prior art date
Application number
PCT/US2000/020399
Other languages
French (fr)
Other versions
WO2001008038A8 (en
WO2001008038A2 (en
Inventor
Nancy S Greenberg
Colleen R Winn
Original Assignee
Accenture Llp
Nancy S Greenberg
Colleen R Winn
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Accenture Llp, Nancy S Greenberg, Colleen R Winn filed Critical Accenture Llp
Priority to AU63808/00A priority Critical patent/AU6380800A/en
Priority to EP00950749A priority patent/EP1204931A2/en
Publication of WO2001008038A2 publication Critical patent/WO2001008038A2/en
Publication of WO2001008038A8 publication Critical patent/WO2001008038A8/en
Publication of WO2001008038A3 publication Critical patent/WO2001008038A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A system, method, and article of manufacture are provided for gauging a maturity of an IT operations organization. First, a plurality of process areas of an operations organization are defined in terms of either a goal or a purpose. These process areas are then categorized in terms of common characteristics. Next, process capabilities are determined for the process areas of the operations organization. Thereafter, capabilities are calculated for the specific process categories. A maturity of the operations organization is subsequently determined based on the capabilities of the categories.
PCT/US2000/020399 1999-07-26 2000-07-26 A system, method and computer program for determining operationalmaturity of an organization WO2001008038A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
AU63808/00A AU6380800A (en) 1999-07-26 2000-07-26 A system, method and article of manufacture for determining operational maturityof an operations organization
EP00950749A EP1204931A2 (en) 1999-07-26 2000-07-26 A system, method and computer program for determining operational maturity of an organization

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US36178199A 1999-07-26 1999-07-26
US09/361,781 1999-07-26

Publications (3)

Publication Number Publication Date
WO2001008038A2 WO2001008038A2 (en) 2001-02-01
WO2001008038A8 WO2001008038A8 (en) 2001-10-11
WO2001008038A3 true WO2001008038A3 (en) 2002-07-11

Family

ID=23423428

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2000/020399 WO2001008038A2 (en) 1999-07-26 2000-07-26 A system, method and computer program for determining operationalmaturity of an organization

Country Status (3)

Country Link
EP (1) EP1204931A2 (en)
AU (1) AU6380800A (en)
WO (1) WO2001008038A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7120643B2 (en) 2002-11-19 2006-10-10 International Business Machines Corporation Method, system, and storage medium for creating and maintaining an enterprise architecture

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998042102A1 (en) * 1997-03-14 1998-09-24 Crosskeys Systems Corporation Service level agreement management in data networks
US5819270A (en) * 1993-02-25 1998-10-06 Massachusetts Institute Of Technology Computer system for displaying representations of processes

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5819270A (en) * 1993-02-25 1998-10-06 Massachusetts Institute Of Technology Computer system for displaying representations of processes
WO1998042102A1 (en) * 1997-03-14 1998-09-24 Crosskeys Systems Corporation Service level agreement management in data networks

Non-Patent Citations (5)

* Cited by examiner, † Cited by third party
Title
AIDAROUS S E ET AL: "SERVICE MANAGEMENT IN INTELLIGENT NETWORKS", IEEE NETWORK, IEEE INC. NEW YORK, US, vol. 4, no. 1, 1990, pages 18 - 24, XP000113852, ISSN: 0890-8044 *
MCGARRY F ET AL: "Measuring the impacts individual process maturity attributes have on software products", PROCEEDINGS FIFTH INTERNATIONAL SOFTWARE METRICS SYMPOSIUM. METRICS (CAT. NO.98TB100262), PROCEEDINGS FIFTH INTERNATIONAL SOFTWARE METRICS SYMPOSIUM. METRICS 1998, BETHESDA, MD, USA, 20-21 NOV. 1998, 1998, Los Alamitos, CA, USA, IEEE Comput. Soc, USA, pages 52 - 60, XP002185627, ISBN: 0-8186-9201-4 *
NIESSINK F ET AL: "Towards mature measurement programs", PROCEEDINGS OF THE SECOND EUROMICRO CONFERENCE ON SOFTWARE MAINTENANCE AND REENGINEERING (CAT. NO.98EX143), PROCEEDINGS OF THE SECOND EUROMICRO CONFERENCE ON SOFTWARE MAINTENANCE AND REENGINEERING, FLORENCE, ITALY, 8-11 MARCH 1998, 1998, Los Alamitos, CA, USA, IEEE Comput. Soc, USA, pages 82 - 88, XP002185625, ISBN: 0-8186-8421-6 *
ROJAS T ET AL: "The capabilities and maturity model (CMM): a case study", 1997 IEEE INTERNATIONAL CONFERENCE ON SYSTEMS, MAN, AND CYBERNETICS. COMPUTATIONAL CYBERNETICS AND SIMULATION (CAT. NO.97CH36088-5), 1997 IEEE INTERNATIONAL CONFERENCE ON SYSTEMS, MAN, AND CYBERNETICS. COMPUTATIONAL CYBERNETICS AND SIMULATION, ORLAND, 1997, New York, NY, USA, IEEE, USA, pages 1285 - 1290 vol.2, XP002185624, ISBN: 0-7803-4053-1 *
VARKOI T K ET AL: "Case study of CMM and SPICE comparison in software process assessment", IEMC '98 PROCEEDINGS. INTERNATIONAL CONFERENCE ON ENGINEERING AND TECHNOLOGY MANAGEMENT. PIONEERING NEW TECHNOLOGIES: MANAGEMENT ISSUES AND CHALLENGES IN THE THIRD MILLENNIUM (CAT. NO.98CH36266), IEMC '98 PROCEEDINGS. INTERNATIONAL CONFERENCE ON ENGI, 1998, New York, NY, USA, IEEE, USA, pages 477 - 482, XP002185626, ISBN: 0-7803-5082-0 *

Also Published As

Publication number Publication date
WO2001008038A8 (en) 2001-10-11
EP1204931A2 (en) 2002-05-15
WO2001008038A2 (en) 2001-02-01
AU6380800A (en) 2001-02-13

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