WO2001008037A3 - A system, method and computer program for determining capability levels of processes to evaluate operational maturity of an organization - Google Patents

A system, method and computer program for determining capability levels of processes to evaluate operational maturity of an organization Download PDF

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Publication number
WO2001008037A3
WO2001008037A3 PCT/US2000/020353 US0020353W WO0108037A3 WO 2001008037 A3 WO2001008037 A3 WO 2001008037A3 US 0020353 W US0020353 W US 0020353W WO 0108037 A3 WO0108037 A3 WO 0108037A3
Authority
WO
WIPO (PCT)
Prior art keywords
capability levels
organization
processes
computer program
maturity
Prior art date
Application number
PCT/US2000/020353
Other languages
French (fr)
Other versions
WO2001008037A2 (en
Inventor
Nancy S Greenberg
Colleen R Winn
Original Assignee
Accenture Llp
Nancy S Greenberg
Colleen R Winn
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Accenture Llp, Nancy S Greenberg, Colleen R Winn filed Critical Accenture Llp
Priority to AU62384/00A priority Critical patent/AU6238400A/en
Publication of WO2001008037A2 publication Critical patent/WO2001008037A2/en
Publication of WO2001008037A3 publication Critical patent/WO2001008037A3/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Abstract

A system, method, and article of manufacture are provided for determining capability levels of a process area in an operational maturity investigation. A plurality of process attributes are first defined along with a plurality of generic practices for each of the process attributes. Also defined are a plurality of capability levels in terms of groups of the process attributes. Each of the process attributes are then rated based on achievement of the corresponding generic practices. It is then determined which of the capability levels is achieved by a process area. Such determination is based on the rating of the process attributes of the capability levels. Thereafter, the capability level is outputted for gauging a maturity of an operations organization.
PCT/US2000/020353 1999-07-26 2000-07-26 A system, method and computer program for determining capability levels of processes to evaluate operational maturity of an organization WO2001008037A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU62384/00A AU6238400A (en) 1999-07-26 2000-07-26 A system, method and article of manufacture for determining capability levels ofprocesses for process assessment purposes in an operational maturity investigat ion

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US36133899A 1999-07-26 1999-07-26
US09/361,338 1999-07-26

Publications (2)

Publication Number Publication Date
WO2001008037A2 WO2001008037A2 (en) 2001-02-01
WO2001008037A3 true WO2001008037A3 (en) 2002-07-11

Family

ID=23421637

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2000/020353 WO2001008037A2 (en) 1999-07-26 2000-07-26 A system, method and computer program for determining capability levels of processes to evaluate operational maturity of an organization

Country Status (2)

Country Link
AU (1) AU6238400A (en)
WO (1) WO2001008037A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP6664564B1 (en) * 2019-02-06 2020-03-13 三菱電機株式会社 Information technology utilization evaluation device, information technology utilization evaluation system and information technology utilization evaluation method

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998042102A1 (en) * 1997-03-14 1998-09-24 Crosskeys Systems Corporation Service level agreement management in data networks
US5819270A (en) * 1993-02-25 1998-10-06 Massachusetts Institute Of Technology Computer system for displaying representations of processes

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5819270A (en) * 1993-02-25 1998-10-06 Massachusetts Institute Of Technology Computer system for displaying representations of processes
WO1998042102A1 (en) * 1997-03-14 1998-09-24 Crosskeys Systems Corporation Service level agreement management in data networks

Non-Patent Citations (5)

* Cited by examiner, † Cited by third party
Title
AIDAROUS S E ET AL: "SERVICE MANAGEMENT IN INTELLIGENT NETWORKS", IEEE NETWORK, IEEE INC. NEW YORK, US, vol. 4, no. 1, 1990, pages 18 - 24, XP000113852, ISSN: 0890-8044 *
MCGARRY F ET AL: "Measuring the impacts individual process maturity attributes have on software products", PROCEEDINGS FIFTH INTERNATIONAL SOFTWARE METRICS SYMPOSIUM. METRICS (CAT. NO.98TB100262), PROCEEDINGS FIFTH INTERNATIONAL SOFTWARE METRICS SYMPOSIUM. METRICS 1998, BETHESDA, MD, USA, 20-21 NOV. 1998, 1998, Los Alamitos, CA, USA, IEEE Comput. Soc, USA, pages 52 - 60, XP002185627, ISBN: 0-8186-9201-4 *
NIESSINK F ET AL: "Towards mature measurement programs", PROCEEDINGS OF THE SECOND EUROMICRO CONFERENCE ON SOFTWARE MAINTENANCE AND REENGINEERING (CAT. NO.98EX143), PROCEEDINGS OF THE SECOND EUROMICRO CONFERENCE ON SOFTWARE MAINTENANCE AND REENGINEERING, FLORENCE, ITALY, 8-11 MARCH 1998, 1998, Los Alamitos, CA, USA, IEEE Comput. Soc, USA, pages 82 - 88, XP002185625, ISBN: 0-8186-8421-6 *
ROJAS T ET AL: "The capabilities and maturity model (CMM): a case study", 1997 IEEE INTERNATIONAL CONFERENCE ON SYSTEMS, MAN, AND CYBERNETICS. COMPUTATIONAL CYBERNETICS AND SIMULATION (CAT. NO.97CH36088-5), 1997 IEEE INTERNATIONAL CONFERENCE ON SYSTEMS, MAN, AND CYBERNETICS. COMPUTATIONAL CYBERNETICS AND SIMULATION, ORLAND, 1997, New York, NY, USA, IEEE, USA, pages 1285 - 1290 vol.2, XP002185624, ISBN: 0-7803-4053-1 *
VARKOI T K ET AL: "Case study of CMM and SPICE comparison in software process assessment", IEMC '98 PROCEEDINGS. INTERNATIONAL CONFERENCE ON ENGINEERING AND TECHNOLOGY MANAGEMENT. PIONEERING NEW TECHNOLOGIES: MANAGEMENT ISSUES AND CHALLENGES IN THE THIRD MILLENNIUM (CAT. NO.98CH36266), IEMC '98 PROCEEDINGS. INTERNATIONAL CONFERENCE ON ENGI, 1998, New York, NY, USA, IEEE, USA, pages 477 - 482, XP002185626, ISBN: 0-7803-5082-0 *

Also Published As

Publication number Publication date
AU6238400A (en) 2001-02-13
WO2001008037A2 (en) 2001-02-01

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