WO2000060840A3 - Method and apparatus for providing expanded telecommunications service - Google Patents

Method and apparatus for providing expanded telecommunications service Download PDF

Info

Publication number
WO2000060840A3
WO2000060840A3 PCT/US2000/008644 US0008644W WO0060840A3 WO 2000060840 A3 WO2000060840 A3 WO 2000060840A3 US 0008644 W US0008644 W US 0008644W WO 0060840 A3 WO0060840 A3 WO 0060840A3
Authority
WO
WIPO (PCT)
Prior art keywords
called party
internet
party
calls
handle
Prior art date
Application number
PCT/US2000/008644
Other languages
French (fr)
Other versions
WO2000060840A2 (en
Inventor
Robert A Dolan
David F Hoffstatter
Original Assignee
Callwave Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=22430090&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=WO2000060840(A3) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Callwave Inc filed Critical Callwave Inc
Priority to AU39321/00A priority Critical patent/AU3932100A/en
Priority to JP2000610207A priority patent/JP2004500738A/en
Priority to EP00918523A priority patent/EP1166540A2/en
Priority to CA002365420A priority patent/CA2365420A1/en
Publication of WO2000060840A2 publication Critical patent/WO2000060840A2/en
Publication of WO2000060840A3 publication Critical patent/WO2000060840A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2236—Quality of speech transmission monitoring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4281—Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

System and method for putting control of incoming telephone calls in the hands of subscribers with the aid of computer software and the Internet. In effect, a very efficient multiplexer is provided that does not require a change in the behavior of the called party or the calling party. This system permits the called party to hear a spoken message by the calling party in real time, and the content of the spoken message permits the called party to decide how to handle the call. The system adaptively learns and captures the rules of the called party for handling calls, and learns which callers the called party always wishes to talk to. The system uses special control software on the called party's computer which is connected to the Internet. The system employs a central server in which all of the required intelligence is resident. Audio signals are exchanged via non-data channels provided by the telephone companies and by the Internet. Either a very simple Internet busy pick-up is provided, or a very complex messaging system is provided, as desired. A feature is the monitoring and screening of incoming calls before deciding how to handle them. Another feature is the capturing and storage of the decision making profile.
PCT/US2000/008644 1999-04-01 2000-03-31 Method and apparatus for providing expanded telecommunications service WO2000060840A2 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
AU39321/00A AU3932100A (en) 1999-04-01 2000-03-31 Method and apparatus for providing expanded telecommunications service
JP2000610207A JP2004500738A (en) 1999-04-01 2000-03-31 Method and apparatus for providing enhanced communication services
EP00918523A EP1166540A2 (en) 1999-04-01 2000-03-31 Method and apparatus for providing expanded telecommunications service
CA002365420A CA2365420A1 (en) 1999-04-01 2000-03-31 Method and apparatus for providing expanded telecommunications service

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US12743499P 1999-04-01 1999-04-01
US60/127,434 1999-04-01

Publications (2)

Publication Number Publication Date
WO2000060840A2 WO2000060840A2 (en) 2000-10-12
WO2000060840A3 true WO2000060840A3 (en) 2001-01-04

Family

ID=22430090

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2000/008644 WO2000060840A2 (en) 1999-04-01 2000-03-31 Method and apparatus for providing expanded telecommunications service

Country Status (6)

Country Link
US (4) US6477246B1 (en)
EP (1) EP1166540A2 (en)
JP (1) JP2004500738A (en)
AU (1) AU3932100A (en)
CA (1) CA2365420A1 (en)
WO (1) WO2000060840A2 (en)

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US8401164B1 (en) 2013-03-19
JP2004500738A (en) 2004-01-08
US20050141490A1 (en) 2005-06-30
US7397910B2 (en) 2008-07-08
US20030142807A1 (en) 2003-07-31
US6898275B2 (en) 2005-05-24
AU3932100A (en) 2000-10-23
WO2000060840A2 (en) 2000-10-12
CA2365420A1 (en) 2000-10-12
EP1166540A2 (en) 2002-01-02
US6477246B1 (en) 2002-11-05

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