WO2000060840A2 - Method and apparatus for providing expanded telecommunications service - Google Patents
Method and apparatus for providing expanded telecommunications service Download PDFInfo
- Publication number
- WO2000060840A2 WO2000060840A2 PCT/US2000/008644 US0008644W WO0060840A2 WO 2000060840 A2 WO2000060840 A2 WO 2000060840A2 US 0008644 W US0008644 W US 0008644W WO 0060840 A2 WO0060840 A2 WO 0060840A2
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- call
- entity
- server
- subscriber
- command center
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2236—Quality of speech transmission monitoring
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
- H04M3/4281—Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
Definitions
- the present invention relates generally to a telecommunications system, and more
- the present invention ranges from an internet busy pick-up through a very complex messaging system. All that is required at the subscribers location is special software for use on a personal computer in connection with the internet.
- the system of the present invention operates a central server which receives incoming telephone calls when a user is connected to
- the company's central server delivers the calling and called number information
- the system of the present invention takes the call only if the subscriber's line is busy and the calling parties number is recorded in memory storage
- the caller can provide a spoken message which can be played via the Internet to the subscriber at which time the subscriber can make a decision as to how to handle the call.
- These features are offered without the necessity for a behavior change by either the calling party or the called party.
- other messaging features can be offered, if desired. This makes the system of the present invention as complex as is desired. It can be extremely simple for the unsophisticated customer and yet can offer many advanced features for those that desire them. Other features of the present invention are disclosed or apparent in the section entitled: "BEST MODE FOR CARRYING OUT THE INVENTION. "
- Fig.l is a schematic representation of one embodiment of the present invention.
- Fig.2 is an example of a typical screen for a control panel.
- Fig.3 is a more detailed version of the communication path of the system of the present invention.
- Fig.4 is a schematic diagram of the call handling process.
- Fig.5 is the process of locating the subscriber.
- Fig.6 is an expansion of Fig.3 showing how a Telco central office can be connected by way of wireless connections or by way of land line connections to the server.
- Fig.7 is a sequence of steps on a flow chart indicating the handling of a call.
- Fig.8 is a flow chart showing a series of steps in the handling of incoming telephone calls.
- Fig.9 is a flow chart illustrating further steps in the call handling flow chart.
- Fig.10 is a sequence of steps in a flow chart.
- Fig.11 is a flow chart for steps in deciding how the subscriber answers a call.
- Fig.12 illustrates calling back into the central server while an incoming call is being held at
- Fig.13 is a sequence of steps in a method flow chart illustrating capturing the dynamic profile
- Fig.14 is a schematic diagram indicating how the system can handle undesired incoming calls.
- Fig.15 is a schematic diagram illustrating a second embodiment of the call control system of the present invention.
- Fig. 1 is a schematic representation of the organization of one embodiment of the present invention.
- Fig. 1 shows a first entity 20 connected to the Public Switched Telephone
- PSTN Public Switched Telephone Network
- a second entity 22 is also connected to the PSTN 21.
- the second entity 22 is illustrated as having a first device 23 indirectly connected to the Internet 26 through a
- PSTN 21 provided dial-up connection shared with the telephone of the second entity 22.
- the second entity 22 is also shown to have a second device 24 directly connected to the Internet
- Figure 1 also shows a local exchange switch 27 connected to the PSTN 21.
- the system directs the call and the call information of the first entity 20 through the PSTN 21 to the local exchange switch 27 and then to a gateway 28; said gateway can be
- the gateway forwards the call information to the Server (or array of Servers) 29 which then communicates to the Command Center 25 over an Internet Protocol connection that is by a plurality of means, including a single phone line dial up connection (e.g. as shown in the case of the first device 23) an always on landline home connection (for example as shown in the case of the second device 24) an always on landline office connection or an always on wireless connection.
- the Server 29 and the Command Center 25 then interact to coordinate the dialog with the first entity 20 over the PSTN 21 and the second entity 22 over the appropriate device 23 or 24.
- Fig. 2 of the drawings an example of a typical screen for command center 25 a control panel is shown. It should be understood that the control panel may have messages on it other than the ones shown in the figure.
- the control panel of Fig. 2 would typically show up in a small area of the monitor screen of the subscriber's device desktop (e.g.
- the control panel of Fig. 2 may occupy only a 1 inch by 2 inch corner of the screen.
- the control panel of Fig. 2 displays status of the incoming call and allows the second entity 22 to coordinate interactions with the server 29.
- the command center interface supports a plurality of call control inputs including a) no input b) transfer call over circuit switching network c) take call over Internet Protocol d) reoriginate the call over circuit switched or Internet Protocol network e) have the server interact with the caller to provide information or record the audible signal.
- Fig. 3 of the drawings there is shown a more detailed version of the communication path of the system of the present invention.
- An incoming call is illustrated as being directed to a home telephone number 30 in the Plain Old Telephone System (POTS) which is passed on to the POTS Network 31.
- POTS Plain Old Telephone System
- the POTS Network 31 is shown connected to a Signaling System 7 (SS7) 32.
- SS7 Signaling System 7
- the telephone system employs what is known as Common Channel Signaling (CCS). This is a signaling system used in telephone networks that separates CCS.
- CCS Common Channel Signaling
- the SS7 32 is one of the standard CCS systems used by the telephone company.
- the SS7 32 is connected to the central server 28.
- the SS7 32 normally connects between central offices. Because the present invention uses the SS7 32, it appears to be a central office to the telephone companies.
- the system of the present invention is actually a class 5 telephone office.
- a message store memory 33 is located
- the central server 29 communicates through the internet 26 to the personal desktop computer 25 of the client.
- the central server 29 is shown as also communicating to a second client having a personal desktop computer 34.
- a call merger 39 connects from the Internet 26 to a telephone instrument.
- the central server 29 interacts with the caller. It makes a record of the caller's telephone number or prompts the caller to unblock the telephone so as to give the caller's telephone number.
- the central server 29 may give the caller options that can be answered by a touch tone response, or it may ask for a voice messsage to be passed on to the subscriber. If an audio message is given to the caller.
- VOIP Voice Over IP
- TTU International Telecommunications Union
- ITU-T H.323 This standard is known as ITU-T H.323. This provides for audio and video in a teleconferencing context. From the standpoint of VOIP, the video component of the teleconferencing signal is ignored and only the audio is used. This permits audio to be transferred from the incoming call at the home telephone number 30 to the client's personal desktop computer 25. The client can listen to the message from the incoming call before making a decision as to the handling of the call.
- the server communicates to a command center running on a multiplicity of platforms and providing a control interface to the second entity.
- the command center is a software and device solution that can be hosted
- a personal computer a handheld computing device, a wireless telephone, a television, a web interface appliance, or a command center server using voice and DTMF tone interaction with a telephone device.
- Box 35 indicates the arrival of an incoming call.
- the options may include forward the call, call forward no-answer, forward the call always, and it may provide for switching the call to a different telephone number, for example that of a cell phone or other device.
- the caller may be presented with voice mail type options. For example, if you wish to talk with Mr. Jones, press 1, if you wish to talk with Mrs. Jones press 2, if you wish to talk with Susie Jones press 3.
- the caller may be required to give a touch tone ID, or to provide a touch tone ID of the called party.
- the dialog process is for the purpose of obtaining as much information as possible as to who is calling, which family member is being called, and why.
- the caller may be asked to speak a message into the telephone as would be done with an answering machine. This message is recorded and passed on to the subscriber so that he can listen to it to aid him in making the call handling decision.
- the caller's telephone number is noted by the central server 29, or the caller is prompted to unblock the telephone number. Box
- the system identifies the first entity by the following methods: detecting caller ID and or called number information from the call information received from the switch, by means of voice prompts from the system and tone response from the first entity by which the first entity identifies their number, or the person whom they are calling, or by
- the central server 29 may go through a process of locating the subscriber. This is
- Fig. 5 This service is sometimes referred to as find me/follow me.
- the subscriber may have his home number logged on line for the Internet as indicated in block 40. However, the subscriber may have an additional home number as shown in block 41 or the subscriber may have a business number as shown in block 42.
- the subscriber may have his home number logged on line for the Internet as indicated in block 40. However, the subscriber may have an additional home number as shown in block 41 or the subscriber may have a business number as shown in block 42.
- subscriber may have a personal number as in block 43, or a special number classed as a single purpose number as in block 44.
- subscriber may have a cell phone 45 or a pager 46.
- the POTS Network 31 can be connected through a Telco central office 47 via the SS7 32 by way of wireless connections 48 or by way of land line connections 50 to the server 29 at a remote location.
- the message store memory 33 shown in Fig. 3 may include a list of numbers that the subscriber wishes to speak to always. These may be family members, or business partners, or the like. These may be added to at the subscriber's discretion. Other instructions for call handling may be recorded in the message store memory 33.
- One of the first things done by the central server 29 is to check to see if there are special instructions for handling of a given incoming call.
- Fig. 7 shows a sequence of steps on a flow chart indicating the handling of a call.
- the first box 51 is "begin”.
- Box 52 is "placing a call from a first entity to a second entity”.
- Box 53 is "receiving the call at a local exchange switch”.
- the next step is shown in box 54 as "identifying a number of the first entity”.
- Box 55 is "directing the call and
- Box 56 is "directing the call, call information, and the number of the first entity to a server”.
- Box 57 is “determining whether the Command Center of the second entity is communicating with the server”.
- Box 58 is "sending a message to the Command Center indicating the presence of a call and identifying the number of the first
- Box 60 is "directing the call to one of a plurality
- Fig. 8 is a flow chart showing a series of steps in the handling of incoming telephone calls.
- the first block 62 is "begin”.
- Block 63 is "receiving at the server a command from the command center to have the server answer the call”.
- Block 64 is "answering the call through the server”.
- Block 65 is “playing a message”.
- Block 66 is "recording a message from the call”.
- Block 67 is "storing the message from the call in the server”.
- the last block is 68 "end”.
- Fig. 9 is a flow chart illustrating further steps in the call handling flow chart.
- the first block 70 is "begin”.
- Block 71 is "determining whether special instructions are stored in the
- Block 72 is "forwarding the call to a number designated by the second entity”.
- Block 73 is "end”.
- an audible message from the caller may be played to the subscriber to aid him in making a decision for handling the call.
- the subscriber may also record messages, and these messages may be played to the caller as well.
- Fig. 10 there is shown a sequence of
- Block 74 is "begin”.
- Block 75 is “recording a plurality of different audio greetings”.
- Block 76 is "storing said audio greetings in a memory storage device”.
- Block 77 is “playing a preselected one of said audio greetings to a caller on demand”.
- Block 78 is "end”. Referring now to Fig.11, this figure shows a flow chart for steps in deciding how the subscriber answers a call.
- the first block 80 is "begin”.
- Block 81 is "developing a data base of important telephone numbers”.
- Block 82 is “answering a call by the server only if the line is busy and the caller number is in the data base”.
- Block 83 is “permitting the subscriber to monitor a message from the caller audibly over the Internet”.
- Block 84 is “permitting the subscriber to make a decision how to handle the call over the Internet”.
- Block 85 is "permitting
- Block 86 is "end".
- the client or subscriber has many ways to deal with an incoming call. He can elect not to answer and to take a message, or he can have the call played through the personal desktop computer 25 and talk to the caller via the Internet 26, or he can have the call transferred to a different instrument such as a second telephone 24 (Fig. 1) or a cell phone 45 (Fig. 5). There is another way for the subscriber to handle a call. While the central server 29 is holding the call, the client can pick up a cell phone or a regular POTS phone and call in to the central server 29
- FIG. 12 This figure illustrates an incoming call arriving at the central server 29. It is connected to the Internet 26 and to the client's personal desktop computer 25. Then, the client may elect to make a POTS inbound call to the server 87. This means, for example, picking up a cell phone or a regular
- Block 90 is "begin”.
- Block 91 is "monitoring and screening incoming calls based on properties such as call type, caller number, called number, time of day, family member called”.
- Block 92 is "locating subscriber using find me, follow me, first or second home phone, business phone, cell phone and various Internet devices”.
- Block 93 is
- Block 94 is "observing and noting subscriber treatment of call”.
- Block 95 is “profiling dynamically call treatment by subscriber”.
- Block 96 is " reviewing by subscriber of suggested call handling rules”. The subscriber is not asked to enter his rules for handling calls but rather the subscriber is presented with rules determined implicitly by the central server 28. The subscriber than has an opportunity to approve or to reject the proposed rules.
- Block 97 is
- This dynamic profile may be stored in the message store memory 33 of the central server 28.
- an address book may be compiled at that same location so that if the subscriber wishes to place a call, or to return a call following a telephone message, it is easy to initiate using the numbers logged in
- block 98 is "end".
- the central server 28 of the system of the present invention gradually becomes more useful to the subscriber as it learns the subscriber's profile. This profiling also adds another dimension to the system of the present invention. This is an advertising or media dimension.
- the profiling creates a community of users. People that call each other on the telephone have a community of interests. Thus the profiling information that is stored becomes, in effect, a
- Fig. 14 is a schematic diagram indicating how the system can handle undesired incoming calls.
- an incoming call 35 At the left of Fig. 14 there is illustrated an incoming call 35.
- the call is coupled to a detector for detecting phone "spam" 100.
- the incoming call 35 is also connected
- the system only answers calls for the client when the client's telephone line
- Fig. 15 is a schematic diagram illustrating a second embodiment of the call control system of the present invention.
- the hard connection from the POTS to the subscriber is broken. This is done by the central server system providing a virtual phone number to the client without providing a telephone instrument. This is illustrated in block 104.
- the virtual telephone number is given to the client who uses it in his advertising so that all calls will be made to that number but in fact those calls will be intercepted by the system of the present invention.
Abstract
Description
Claims
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU39321/00A AU3932100A (en) | 1999-04-01 | 2000-03-31 | Method and apparatus for providing expanded telecommunications service |
CA002365420A CA2365420A1 (en) | 1999-04-01 | 2000-03-31 | Method and apparatus for providing expanded telecommunications service |
JP2000610207A JP2004500738A (en) | 1999-04-01 | 2000-03-31 | Method and apparatus for providing enhanced communication services |
EP00918523A EP1166540A2 (en) | 1999-04-01 | 2000-03-31 | Method and apparatus for providing expanded telecommunications service |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US12743499P | 1999-04-01 | 1999-04-01 | |
US60/127,434 | 1999-04-01 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2000060840A2 true WO2000060840A2 (en) | 2000-10-12 |
WO2000060840A3 WO2000060840A3 (en) | 2001-01-04 |
Family
ID=22430090
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2000/008644 WO2000060840A2 (en) | 1999-04-01 | 2000-03-31 | Method and apparatus for providing expanded telecommunications service |
Country Status (6)
Country | Link |
---|---|
US (4) | US6477246B1 (en) |
EP (1) | EP1166540A2 (en) |
JP (1) | JP2004500738A (en) |
AU (1) | AU3932100A (en) |
CA (1) | CA2365420A1 (en) |
WO (1) | WO2000060840A2 (en) |
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Also Published As
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US7397910B2 (en) | 2008-07-08 |
US20030142807A1 (en) | 2003-07-31 |
US6898275B2 (en) | 2005-05-24 |
US20050141490A1 (en) | 2005-06-30 |
CA2365420A1 (en) | 2000-10-12 |
JP2004500738A (en) | 2004-01-08 |
AU3932100A (en) | 2000-10-23 |
US6477246B1 (en) | 2002-11-05 |
EP1166540A2 (en) | 2002-01-02 |
WO2000060840A3 (en) | 2001-01-04 |
US8401164B1 (en) | 2013-03-19 |
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