WO2000057326A1 - Assistance method and apparatus - Google Patents
Assistance method and apparatus Download PDFInfo
- Publication number
- WO2000057326A1 WO2000057326A1 PCT/US2000/006849 US0006849W WO0057326A1 WO 2000057326 A1 WO2000057326 A1 WO 2000057326A1 US 0006849 W US0006849 W US 0006849W WO 0057326 A1 WO0057326 A1 WO 0057326A1
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- WO
- WIPO (PCT)
- Prior art keywords
- expert
- consumer
- real time
- time communication
- communication connection
- Prior art date
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Classifications
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
- G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
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- G06Q10/00—Administration; Management
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- G06Q10/00—Administration; Management
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- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
- G06Q20/102—Bill distribution or payments
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q30/00—Commerce
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- G06Q30/0613—Third-party assisted
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- G06Q99/00—Subject matter not provided for in other groups of this subclass
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- H—ELECTRICITY
- H01—ELECTRIC ELEMENTS
- H01L—SEMICONDUCTOR DEVICES NOT COVERED BY CLASS H10
- H01L29/00—Semiconductor devices adapted for rectifying, amplifying, oscillating or switching, or capacitors or resistors with at least one potential-jump barrier or surface barrier, e.g. PN junction depletion layer or carrier concentration layer; Details of semiconductor bodies or of electrodes thereof ; Multistep manufacturing processes therefor
- H01L29/40—Electrodes ; Multistep manufacturing processes therefor
- H01L29/43—Electrodes ; Multistep manufacturing processes therefor characterised by the materials of which they are formed
- H01L29/49—Metal-insulator-semiconductor electrodes, e.g. gates of MOSFET
- H01L29/4908—Metal-insulator-semiconductor electrodes, e.g. gates of MOSFET for thin film semiconductor, e.g. gate of TFT
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- H—ELECTRICITY
- H01—ELECTRIC ELEMENTS
- H01L—SEMICONDUCTOR DEVICES NOT COVERED BY CLASS H10
- H01L29/00—Semiconductor devices adapted for rectifying, amplifying, oscillating or switching, or capacitors or resistors with at least one potential-jump barrier or surface barrier, e.g. PN junction depletion layer or carrier concentration layer; Details of semiconductor bodies or of electrodes thereof ; Multistep manufacturing processes therefor
- H01L29/66—Types of semiconductor device ; Multistep manufacturing processes therefor
- H01L29/66007—Multistep manufacturing processes
- H01L29/66075—Multistep manufacturing processes of devices having semiconductor bodies comprising group 14 or group 13/15 materials
- H01L29/66227—Multistep manufacturing processes of devices having semiconductor bodies comprising group 14 or group 13/15 materials the devices being controllable only by the electric current supplied or the electric potential applied, to an electrode which does not carry the current to be rectified, amplified or switched, e.g. three-terminal devices
- H01L29/66409—Unipolar field-effect transistors
- H01L29/66477—Unipolar field-effect transistors with an insulated gate, i.e. MISFET
- H01L29/66742—Thin film unipolar transistors
- H01L29/6675—Amorphous silicon or polysilicon transistors
- H01L29/66757—Lateral single gate single channel transistors with non-inverted structure, i.e. the channel layer is formed before the gate
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- H—ELECTRICITY
- H01—ELECTRIC ELEMENTS
- H01L—SEMICONDUCTOR DEVICES NOT COVERED BY CLASS H10
- H01L29/00—Semiconductor devices adapted for rectifying, amplifying, oscillating or switching, or capacitors or resistors with at least one potential-jump barrier or surface barrier, e.g. PN junction depletion layer or carrier concentration layer; Details of semiconductor bodies or of electrodes thereof ; Multistep manufacturing processes therefor
- H01L29/66—Types of semiconductor device ; Multistep manufacturing processes therefor
- H01L29/68—Types of semiconductor device ; Multistep manufacturing processes therefor controllable by only the electric current supplied, or only the electric potential applied, to an electrode which does not carry the current to be rectified, amplified or switched
- H01L29/76—Unipolar devices, e.g. field effect transistors
- H01L29/772—Field effect transistors
- H01L29/78—Field effect transistors with field effect produced by an insulated gate
- H01L29/786—Thin film transistors, i.e. transistors with a channel being at least partly a thin film
- H01L29/78651—Silicon transistors
- H01L29/7866—Non-monocrystalline silicon transistors
- H01L29/78672—Polycrystalline or microcrystalline silicon transistor
- H01L29/78675—Polycrystalline or microcrystalline silicon transistor with normal-type structure, e.g. with top gate
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/029—Location-based management or tracking services
Definitions
- this invention provides for a fundamentally new advice technology structure, Diverse Advice Sources, wherein the actual companies selling products are not involved or only peripherally involved. Diverse Advice Sources more evenly equalizes the number of questions in the world at a given point in time with the number of experts who are likely to be able to answer their questions. As shown in Fig. l.b this technology is in an hourglass shape where a large number of experts is available rather than the small number of agents at each company. In the middle is a new form of information company, the Advice Router, which rapidly facilitates the matching of and connection between consumers and experts .
- this invention provides for a method of (or apparatus for) facilitating the delivery of advice to consumers, comprising: providing a server unit with the ability to store the names or identification of two or more experts, said experts coded by one or more expert characteristics, said server having the ability to detect which experts are online;
- this invention provides for a system for and method of displaying selected experts to the consumer. This includes, at a minimum, conveying, through means that include but are not limited to telephone, Internet telephony, email, audio, and/or video, a way for the consumer to contact the expert (the means of contact) . It is more preferred for that conveyance to be performed by Internet telephony, email, audio, and/or video. It is most preferred for that conveyance to be performed by audio, and/or video.
- the number of experts presented to the consumer can be at least one. It is more preferred that the number of experts presented to the consumer is at least two. It is even more preferred that the number of experts presented to the consumer is at least five. It is even more preferred that the number of experts presented to the consumer is at least ten. It is even more preferred that the number of experts presented to the consumer is at least 20. It is most preferred that the number of experts presented to the consumer is over 100.
- this invention provides for a system for and method of protecting the privacy and identity of both the expert and the consumer. If the expert prefers, his actual name, address and other information will be withheld from the consumer. Also, individual entries in the expert characteristics list can be shielded from view by the consumer. The consumer likewise can be protected. While privacy has been provided for in commercial/advertising technologies (see Goldhaber, US 5,855,008), the shielding but still utilizing detailed expert characteristic lists has not been provided for.
- Display methods include but are not limited to information-rich graphics such as objects with varying color or density, bar graphs, line graphs, 3-D graphs, icons, pictures, photographs, video. All of the above can include animation or motion to attract attention. Words and numbers can be added on or near any of the above to give further expert characteristics. Any of the above can be addressable by mouse/cursor location so that the consumer can easily select which expert to choose or which set of experts to zoom in on and view more closely.
- zoom (magnification) and/or rotation functions can also be used. The zoom function can allow new and more detailed expert characteristics to appear with each increase in magnification. Similarly rotations of objects can reveal more detailed expert characteristics .
- Useful expert characteristics that can be displayed visually include, but are not limited to: the expert's quality (rating) score, whether the expert is online now, or how long until he will be; whether the expert has a separate phone line, and whether it is busy or not.
- a legend can optionally be provided when abstract symbols or colors are used so that consumers can tell what each symbol or color means .
- a special symbol/notation is displayed next to or as part of an experts symbol if he has been certified by selected companies or organizations.
- the symbol/notation can optionally expire, disappear, or change its characteristics (color, etc.) after a certain length of time so that the expert is forced to take tests to maintain certification.
- This display method can be useful in cases where a consumer only wants information from someone at a particular location, e.g., to determine weather, sport conditions (ski, surf, etc), traffic, delivery/pickup truck availability, nature (animal sightings) , entertainment (club-hopping) , state or city laws, or any kind of location-dependent information.
- the display method graphically show at least the following two items: relevance score or order of preference of experts on the one hand, and the time availability of the expert on the other. The latter refers to whether the expert is available at the actual moment of consumers query or within 1,2,5,10, 15, 30, 60 minutes. It is even more preferred that the display method graphically show at least the following three items: relevance score or order of preference of expert, the time availability of the expert, and the compensation rate for consumer advice with that expert. It is even more preferred that the display method graphically show at least the following four items: relevance score or order of preference of expert, the time availability of the expert, the compensation rate for consumer advice with that expert and the quality score as judged by previous consumer interactions.
- the display method graphically show at least the following five items: relevance score or order of preference of expert, the time availability of the expert, the compensation rate for consumer advice with that expert, the quality score as judged by previous consumer interactions, and one item selected from the following list: number of years experience in each area of expertise; degrees earned; number of years of school after completion of high school or college; companies worked for or schools/training programs attended in the past or present; age; language; neighborhood, city, state, and/or country of residence.
- Diverse Advice Sources fundamentally changes the economics of the consumer advice business. As shown in Fig. 1, Diverse Advice Sources replaces the awkward arrangement in Centralized Advice Sources wherein individual companies are expected to pay for consumer advice (by paying their hired agents) when it is the consumer who is benefiting from the advice. Of course consumers had in the past expected companies to pay for this advice, to encourage the consumer to use their product and not products from competing companies. The companies respond by establishing limited consumer advice groups which are highly inefficient and costly to the company. In Diverse Advice Sources, the consumer pays for the advice information packet directly, to either or both of the expert and the Advice Router.
- Unique payment systems and methods used by the Advice Router include but are not limited to the following: a) credit card or (cyber-money) accounts for one or both of the consumer and expert; proper deductions and credits are made to each account after each transaction.
- the means of contact can include a 900 number (or similar per-per-call/pay-per-view technology for the Internet) ; in this case, the consumer simply dials the 900 number given by and controlled or contracted for by the Advice Router, and the expert is paid according to well-known 900 number technology.
- This 900 number technology has been used in the past to provide advice from individual groups, but these activities did not include matching and/or display technologies, nor did they have the benefits of the Diverse Advice Sources arrangement .
- the Advice Router can receive a fee for conveying the means of contact, and/or the connection.
- This invention provides for a system and method whereby the server used by the Advice Router can be used for providing for or aiding rapid connections and monitoring of interactions between consumers and experts .
- the server provide for or facilitate a connection within 30 minutes after the means of contact has been conveyed to the consumer. It is more preferred that the time-to-connect is 10 minutes or less. It is even more preferred that the time-to-connect is 5 minutes or less. It is even more preferred that the time-to-connect is 2 minutes or less. It is even more preferred that the time-to-connect is 1 minute or less. It is even more preferred that the time-to-connect is 30 seconds or less. It - is even more preferred that the time-to-connect is 20 seconds or less. It is most preferred that the time-to-connect is 10 seconds or less .
- the connection can include any method or technology used to bring together the consumer with one or more experts, including but not limited to telephone, Internet telephony, email, audio, and/or video. More preferably, the connection involves telephone, Internet telephony, audio, and/or video, and even more preferably Internet telephony, audio and/or video, and even more preferably video.
- the technology to be used for any of the above includes TVs, TVs with set-top web browsers, PCs, telephones, and satellite connections.
- the server should be able to monitor the interactions to provide for quality control and/or exact payment.
- the relevance score for both is 1.0 (optimal) since both are experts in Microsoft Word. Both experts also charge the same rate, $1.00 per minute.
- a small box in Joe's area is clearly green and easy to read - this box corresponds to the fact that Joe is available at this instant to speak to David. (David does not select Bill since the red color in his box corresponds to a 15 min. wait or more.) David clicks an icon in Joe's box and a second or two later, a streaming real-time video of Joe appears on David's PC, and if David's PC is so enabled, Joe sees David in his PC. They spend five minutes solving David's problem and log out.
- David Prior to logging out, however, David receives a $0.50 rebate on the cost of the connection by rating the quality of Joe's help, from 0 for "awful" to 10 for "great”.
- the cost of David's call is $5.00 minus $0.50 or $4.50; in his case, this is added to his monthly $50-$100 phone/Internet bill.
- the Advice Router deducts $1.00 from the net $4.50 received and remits $3.50 to Joe. If David had not elected to receive the $0.50 rebate, the Advice Router would have made $1.50 on the call.
- the Advice Router takes out 30% before paying the experts .
Abstract
Description
Claims
Priority Applications (6)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB0015176A GB2355557B (en) | 1999-03-22 | 2000-03-15 | Method and apparatus to connect consumer to expert |
DE10080052T DE10080052T1 (en) | 1999-03-22 | 2000-03-15 | Advisory aid procedures and facilities |
JP2000607131A JP2002540511A (en) | 1999-03-22 | 2000-03-15 | Assistance methods and equipment |
EP00912225A EP1171839A4 (en) | 1999-03-22 | 2000-03-15 | Assistance method and apparatus |
KR1020007011066A KR20010072568A (en) | 1999-03-22 | 2000-03-15 | Assistance method and apparatus |
AU33987/00A AU3398700A (en) | 1999-03-22 | 2000-03-15 | Assistance method and apparatus |
Applications Claiming Priority (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US12555799P | 1999-03-22 | 1999-03-22 | |
US09/488,130 | 2000-01-20 | ||
US60/125,557 | 2000-01-20 | ||
US09/488,130 US6223165B1 (en) | 1999-03-22 | 2000-01-20 | Method and apparatus to connect consumer to expert |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2000057326A1 true WO2000057326A1 (en) | 2000-09-28 |
Family
ID=26823689
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2000/006849 WO2000057326A1 (en) | 1999-03-22 | 2000-03-15 | Assistance method and apparatus |
Country Status (8)
Country | Link |
---|---|
US (10) | US6223165B1 (en) |
EP (1) | EP1171839A4 (en) |
JP (1) | JP2002540511A (en) |
KR (1) | KR20010072568A (en) |
AU (1) | AU3398700A (en) |
DE (1) | DE10080052T1 (en) |
GB (1) | GB2355557B (en) |
WO (1) | WO2000057326A1 (en) |
Cited By (61)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2002108794A (en) * | 2000-09-27 | 2002-04-12 | Yamaha Corp | Inquiring method |
JP2002133157A (en) * | 2000-10-18 | 2002-05-10 | Obic Business Consultants Ltd | System for mediating management support through internet |
JP2002132692A (en) * | 2000-10-27 | 2002-05-10 | Manabu Jinda | On-line reception system and its method |
JP2002183356A (en) * | 2000-12-11 | 2002-06-28 | Junko Suginaka | System for presenting national qualification holder |
EP1226520A1 (en) * | 1999-10-15 | 2002-07-31 | Biosciences Corporation | Internet-based matching service for expert consultants and customers with matching of qualifications and times of availability |
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- 2001-02-02 US US09/773,872 patent/US6887743B2/en not_active Expired - Lifetime
- 2001-02-13 US US09/782,925 patent/US6549889B2/en not_active Expired - Lifetime
- 2001-02-13 US US09/782,984 patent/US6546372B2/en not_active Expired - Lifetime
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2002
- 2002-03-26 US US10/107,743 patent/US6801899B2/en not_active Expired - Lifetime
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2004
- 2004-09-27 US US10/951,502 patent/US7249045B2/en not_active Expired - Lifetime
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2007
- 2007-07-02 US US11/772,525 patent/US7729938B2/en not_active Expired - Fee Related
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2010
- 2010-04-27 US US12/768,664 patent/US8396735B2/en not_active Expired - Lifetime
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2013
- 2013-03-05 US US13/786,201 patent/US9060063B2/en not_active Expired - Fee Related
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Also Published As
Publication number | Publication date |
---|---|
AU3398700A (en) | 2000-10-09 |
US20020133388A1 (en) | 2002-09-19 |
KR20010072568A (en) | 2001-07-31 |
US6523010B2 (en) | 2003-02-18 |
US6546372B2 (en) | 2003-04-08 |
US9060063B2 (en) | 2015-06-16 |
GB0015176D0 (en) | 2000-08-09 |
EP1171839A1 (en) | 2002-01-16 |
US7249045B2 (en) | 2007-07-24 |
GB2355557A (en) | 2001-04-25 |
US6801899B2 (en) | 2004-10-05 |
US20010010043A1 (en) | 2001-07-26 |
US20020090767A1 (en) | 2002-07-11 |
US6223165B1 (en) | 2001-04-24 |
US20130182834A1 (en) | 2013-07-18 |
EP1171839A4 (en) | 2002-07-24 |
DE10080052T1 (en) | 2001-04-12 |
US20010018662A1 (en) | 2001-08-30 |
US7729938B2 (en) | 2010-06-01 |
GB2355557B (en) | 2002-08-28 |
US8396735B2 (en) | 2013-03-12 |
US20010016826A1 (en) | 2001-08-23 |
US6549889B2 (en) | 2003-04-15 |
US6887743B2 (en) | 2005-05-03 |
US20090006174A1 (en) | 2009-01-01 |
US20100208028A1 (en) | 2010-08-19 |
US20050038686A1 (en) | 2005-02-17 |
JP2002540511A (en) | 2002-11-26 |
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