WO2000041118A3 - Process and system for reading contents of an electronic shopping cart - Google Patents

Process and system for reading contents of an electronic shopping cart Download PDF

Info

Publication number
WO2000041118A3
WO2000041118A3 PCT/US2000/000067 US0000067W WO0041118A3 WO 2000041118 A3 WO2000041118 A3 WO 2000041118A3 US 0000067 W US0000067 W US 0000067W WO 0041118 A3 WO0041118 A3 WO 0041118A3
Authority
WO
WIPO (PCT)
Prior art keywords
customer
netrep
shopping cart
history
company
Prior art date
Application number
PCT/US2000/000067
Other languages
French (fr)
Other versions
WO2000041118A9 (en
WO2000041118A2 (en
Inventor
William G Christie
Perry S Goldberg
John J Viebach
Jardins Philip A Des
Lindell B Entzminger Iii
Marcin S Pasek
Original Assignee
Icontact Com Inc
William G Christie
Perry S Goldberg
John J Viebach
Jardins Philip A Des
Lindell B Entzminger Iii
Marcin S Pasek
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Icontact Com Inc, William G Christie, Perry S Goldberg, John J Viebach, Jardins Philip A Des, Lindell B Entzminger Iii, Marcin S Pasek filed Critical Icontact Com Inc
Priority to AU22234/00A priority Critical patent/AU2223400A/en
Priority to CA002322221A priority patent/CA2322221A1/en
Priority to EP00901385A priority patent/EP1080436A2/en
Publication of WO2000041118A2 publication Critical patent/WO2000041118A2/en
Publication of WO2000041118A3 publication Critical patent/WO2000041118A3/en
Publication of WO2000041118A9 publication Critical patent/WO2000041118A9/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Abstract

A system and method whereby a customer service representative of a company can initiate communications over an electronic network with a customer browsing an e-commerce web site of that company. A NetRep client application indicates the presence and status of each customer browsing an e-commerce web site, including a history of visited web pages and a shopping cart. Filters may be employed which differentiate certain customers for customer support. The NetRep client includes a dynamic knowledge base of selected pre-set messages to the customer depending on their status or history. Additionally, the NetRep can initiate a conversation or push a web page to the customer's browser and can interactively participate with the customer in the correct filling out of a form.
PCT/US2000/000067 1999-01-04 2000-01-04 Process and system for reading contents of an electronic shopping cart WO2000041118A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
AU22234/00A AU2223400A (en) 1999-01-04 2000-01-04 Process and system for reading contents of an electronic shopping cart
CA002322221A CA2322221A1 (en) 1999-01-04 2000-01-04 Process and system for reading contents of an electronic shopping cart
EP00901385A EP1080436A2 (en) 1999-01-04 2000-01-04 Process and system for reading contents of an electronic shopping cart

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11464499P 1999-01-04 1999-01-04
US60/114,644 1999-01-04

Publications (3)

Publication Number Publication Date
WO2000041118A2 WO2000041118A2 (en) 2000-07-13
WO2000041118A3 true WO2000041118A3 (en) 2000-12-28
WO2000041118A9 WO2000041118A9 (en) 2001-10-18

Family

ID=22356537

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2000/000067 WO2000041118A2 (en) 1999-01-04 2000-01-04 Process and system for reading contents of an electronic shopping cart

Country Status (4)

Country Link
EP (1) EP1080436A2 (en)
AU (1) AU2223400A (en)
CA (1) CA2322221A1 (en)
WO (1) WO2000041118A2 (en)

Families Citing this family (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2368227B (en) 2000-10-17 2003-12-10 Hewlett Packard Co Contact center
GB2368224B (en) 2000-10-17 2004-08-25 Hewlett Packard Co Content provider entity for communication session
GB2368930B (en) 2000-10-17 2005-04-06 Hewlett Packard Co Establishment of a deferred network communication session
GB2368225B (en) 2000-10-17 2003-12-10 Hewlett Packard Co Inviting assistant entity into a network communication session
GB2368246B (en) 2000-10-17 2004-09-01 Hewlett Packard Co Overview subsystem for information page server
US7734722B2 (en) 2005-06-02 2010-06-08 Genius.Com Incorporated Deep clickflow tracking
US7984058B2 (en) 2005-06-02 2011-07-19 Genius.Com Incorporated Database query construction and handling
US8103690B2 (en) * 2005-06-03 2012-01-24 Genius.Com Realtime database architecture
US20080120164A1 (en) * 2006-11-17 2008-05-22 Avaya Technology Llc Contact center agent work awareness algorithm
US11100568B2 (en) * 2017-12-22 2021-08-24 Paypal, Inc. System and method for creating and analyzing a low-dimensional representation of webpage sequences
US11902129B1 (en) 2023-03-24 2024-02-13 T-Mobile Usa, Inc. Vendor-agnostic real-time monitoring of telecommunications networks

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5606496A (en) * 1990-08-14 1997-02-25 Aegis Technologies, Inc. Personal assistant computer method
WO1997012448A2 (en) * 1995-09-15 1997-04-03 Edify Corporation Web page synchronization system and method
EP0820028A2 (en) * 1996-07-16 1998-01-21 Lucent Technologies Inc. Method and system for obtaining and exchanging information on world wide web
WO1999018514A1 (en) * 1997-10-06 1999-04-15 Contact Dynamics, Inc. System enabling a salesperson to chat with a customer browsing the salesperson's web site
EP0926614A2 (en) * 1997-12-24 1999-06-30 Nortel Networks Corporation Method and system for activity-responsive telemarketing
US6070149A (en) * 1998-07-02 2000-05-30 Activepoint Ltd. Virtual sales personnel

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5606496A (en) * 1990-08-14 1997-02-25 Aegis Technologies, Inc. Personal assistant computer method
WO1997012448A2 (en) * 1995-09-15 1997-04-03 Edify Corporation Web page synchronization system and method
EP0820028A2 (en) * 1996-07-16 1998-01-21 Lucent Technologies Inc. Method and system for obtaining and exchanging information on world wide web
WO1999018514A1 (en) * 1997-10-06 1999-04-15 Contact Dynamics, Inc. System enabling a salesperson to chat with a customer browsing the salesperson's web site
EP0926614A2 (en) * 1997-12-24 1999-06-30 Nortel Networks Corporation Method and system for activity-responsive telemarketing
US6070149A (en) * 1998-07-02 2000-05-30 Activepoint Ltd. Virtual sales personnel

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
"Brightware ships web's first automated real-time advice agent", INTERNET, 29 June 1998 (1998-06-29), XP002924861, Retrieved from the Internet <URL:http://www.brightware.com/news/press/1998_06_29_Brightware> [retrieved on 19990825] *
MATTHEW N: "NEUROMEDIA OFFERS AUTOMATED ONLINE SERVICE", INFOWORLD,US,SAN MATEO, CA, vol. 20, no. 13, 30 March 1998 (1998-03-30), pages 1 - 2, XP000901630, ISSN: 0199-6649 *

Also Published As

Publication number Publication date
CA2322221A1 (en) 2000-07-13
WO2000041118A9 (en) 2001-10-18
WO2000041118A2 (en) 2000-07-13
EP1080436A2 (en) 2001-03-07
AU2223400A (en) 2000-07-24

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