WO2000025504A1 - Real-time voicemail monitoring and call control - Google Patents
Real-time voicemail monitoring and call control Download PDFInfo
- Publication number
- WO2000025504A1 WO2000025504A1 PCT/US1999/024784 US9924784W WO0025504A1 WO 2000025504 A1 WO2000025504 A1 WO 2000025504A1 US 9924784 W US9924784 W US 9924784W WO 0025504 A1 WO0025504 A1 WO 0025504A1
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- WO
- WIPO (PCT)
- Prior art keywords
- voice mail
- called party
- call
- voice
- gatekeeper
- Prior art date
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
- H04M2203/4563—Voicemail monitoring during recording
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53333—Message receiving aspects
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53366—Message disposing or creating aspects
Definitions
- the present invention generally relates to the field of telecommunications.
- the present invention concerns a method and apparatus for controlling and monitoring a voicemail system.
- a called party has the capability of listening to a telephone call while the calling party is recording a message on a voice mail system and the called party also has the capability of controlling the telephone call.
- a real-time voice mail monitoring and call control system allows a listener (the called party) to monitor a caller's (the calling party's) live voice mail message.
- the called party can also connect to the calling party at any time during the reception of the voice mail message.
- control of the call is transferred from the voice mail system to the called party. Accordingly, the recorded portion of the message is then deleted from the voice mail system.
- the live voice mail monitoring and call control system allows the called party to monitor a caller's live voice mail message while maintaining the connection to the on-line system.
- the called party can also decide to connect to the caller during the recording of the voice mail message. Accordingly, if the called party decides to connect to the calling party, the recorded portion of the message is removed from the voice mail system.
- Figure 1 is a block diagram of an H.323 network
- Figure 2 is a block diagram of a centralized voice mail system according to the present invention
- Figure 3a is a chart illustrating the message flow for the recording of a voice mail message
- Figure 3b is a timing diagram for the recording of a voice mail message
- Figure 4a is a chart illustrating the message flow for the play back of a voice mail message
- Figure 4b is a timing diagram for the playback of a voicemail message
- Figure 5 is a block diagram of the real-time voice mail monitoring and call control system according to the present invention
- Figure 6a is a chart illustrating message flow in real-time for the real-time voice mail monitoring and call control system of Figure 5
- Figure 6b is a timing diagram for the real-time voice mail monitoring and call control system of Figure 5.
- the H.323 standard is an International Telecommunications Union (ITU) standard for packet based voice and video communication, which supports both voice and video communication over the Internet.
- ITU Recommendation H.323 describes the operation of terminals and equipment that provide multimedia communications services over packet based networks (PBN) which may not provide a guaranteed Quality of Service (QoS), for example, for audio applications.
- PBN packet based networks
- QoS Quality of Service
- H.323 terminals and equipment may carry real-time audio, video and/or data. Support for audio is mandatory, while data and video are optional. However, if supported, the ability to use a specified common mode of operation is required, so that all terminals supporting that media type can work in conjunction with each other.
- the H.323 standard is an International Telecommunications Union (ITU) standard for packet-based voice and video communication, which supports both voice and video communication over the Internet.
- ITU Recommendation H.323 describes the operation of terminals and equipment that provide multimedia communications services over packet based networks (PBN) which may not provide a guaranteed Quality of Service (QoS), for example, for audio applications.
- PBN packet based networks
- QoS Quality of Service
- H.323 terminals and equipment may carry real-time audio, video and/or data. Support for audio is mandatory, while data and video are optional. However, if supported, the ability to use a specified common mode of operation is required, so that all terminals supporting that media type can work in conjunction with each other.
- the packet based network over which H.323 terminals communicate may be a point-to-point connection, a single network segment, or an inter-network having multiple segments with complex topologies.
- FIG. 1 is an overview of a possible configuration of an H.323 network .
- the elements included in this particular network are: Proxy 10, Call Control Service Entity (CCSE) 20, Gatekeeper 30, Service Terminal 40, Public Endpoints 50, and Gateway 60.
- Proxy 10 is an H.323 component which has the important role of controlling access to the Quality of Service network (QoS).
- QoS Quality of Service network
- the Proxy 10 also provides traffic engineering and a security function.
- the Proxy 10 routes H.323 signals between two end-points.
- Call Control Service Entity (CCSE) 20 is a H.323 entity that routes H.323 call control signals.
- the role of the CCSE 20 is to provide the initial connection between an incoming call and the intended public end-point(s).
- the CCSE 20 is able to respond to call control events that occur during the course of this initial call placement and redirect the call path according to a subscriber's (called party's) service path.
- Gatekeeper 30 plays a central role in this infrastructure. Specifically, it directs calls to the CCSE 20. Without the Gatekeeper 30, there would be no mechanism for initiating the communications between a public end-point such as a calling party and the CCSE 20.
- Service Terminal 40 is an entity that "lives in the network" and behaves like an H.323 terminal. In effect, the Service Terminal 40 acts as a surrogate for a live terminal. The Service Terminal 40 provides a place for actual services to be rendered to the caller on behalf of the called party. For example, a voice mail system would be implemented as a service terminal.
- Public End-Point 50 may be any H.323 terminal, Gateway or Multipoint Control Unit.
- An endpoint can call and be called, and can also generate and/or terminate information streams.
- a Multipoint Control Unit is an endpoint which provides the capability for three or more terminals/gateways to participate in a multipoint conference. Of course, this unit may also connect two terminals which may later develop into a multipoint conference.
- Gateway 60 is an H.323 gateway that provides for signaling conversions between a Public Switched Telephone Network (PSTN) and an H.323 network environment.
- PSTN Public Switched Telephone Network
- the Gateway 60 is able to accept a call originating in the PSTN and pass it on to the H.323 network or vice-versa.
- the Gateway 60 is responsible for passing caller-ID, number-dialed, and other information in both directions.
- the voice mail system contemplated in the present invention is a centralized voice mail service.
- the centralized voice mail architecture is shown in Figure 2.
- the Gateway 70 interacts with a Local Exchange Carrier (LEC) switch
- the LEC switch can also be an Internet telephone switch such as an Internet Local Exchange Carrier (ILEC) or an Internet Exchange Carrier (IEC) switch.
- the phone B 110 shown in Figure 2 is an IP phone (a.k.a. Internet Phone). Therefore, even though phone A 100 can be a regular phone in this invention, phone B 110 is an IP phone. Furthermore, the IP phone needs additional software wherein the software would essentially allow for the execution, in one embodiment of the invention, of the steps 1-44 as shown in the timing diagram of Figure 6b.
- Figures 3a and 3b illustrate the basic flow for the recording of a message. More specifically, Figure 3a illustrates what happens when a calling party calls a called party and decides to record a message, since the calling party cannot connect to the called party.
- Figure 3b shows the timing diagram associated with Figure 3a.
- Step (1) of the process a calling party at a first telephone device (Endpoint A) 100 attempts to contact the called party at a second telephone device (Endpoint B) 110 (Fig. 2, 3a and 3b).
- the LEC Switch 80 is configured to forward calls placed to the second telephone device 110 to a specific port on the Gateway 70 under certain situations such as "busy" or "no answer" (step (2)).
- the Gateway 70 or GW then sends an Admission Request (ARQ) to a first Gatekeeper 120 or GK, in step (3) to gain permission for the call and to recover a call signaling address to be located.
- a Location Request (LRQ) with this address is then sent to a second Gatekeeper 122 or GK, in step (4) to determine an address for a Voice Mail Service Terminal 150 or VM.
- the second Gatekeeper 122 Upon determining that the called telephone device is available for connection through the second Gatekeeper 122, the second Gatekeeper 122 generates a location confirmation (LCF) signal, which is sent to the first
- the LCF (5) signal may also include the address of the second Gatekeeper 122 for use in routing the call.
- the first Gatekeeper 120 In response to the LCF (5) signal, the first Gatekeeper 120 generates an admission confirmation (ACF) signal which is sent to the Gateway 70 in step (6), which in turn transmits the SETUP (7) signal to the Voice Mail Service Terminal 150 in step (7) to control the initial connection procedures between the first and second telephone devices 100 and 110.
- ACF admission confirmation
- the Voice Mail Service Terminal 150 then generates a CALLPROCEEDING (8) status signal, which is sent to the Gateway 70 in step 8 to indicate that the call connection is being initially established.
- Service Terminal 150 also transmits an ARQ (9) signal to the second Gatekeeper 122 in step 9 to request permission to connect the telephone devices 100 and 110.
- the second Gatekeeper 122 determines whether a connection may be made. If a connection may be made, the second Gatekeeper 122 generates an ACF (10) signal which is transmitted to the Voice Mail Service Terminal 150 in step 10.
- the Voice Mail Service Terminal 150 then sends an ALERTING (1 1) signal to the Gateway 70 in step (11).
- This ALERTING (11) signal allows for the initialization of the appropriate connection protocols for connecting the call.
- the Gateway 70 receives this ALERTING (11) signal, the Gateway 70 then transmits an ALERTING (12) signal to the first telephone device (Endpoint A) 100.
- This ALERT signal is transmitted as ALERTING (12) signal from the 5 Gateway 70 to the LEC Switch 80 (step 12) and finally as ALERTING (13) signal from Switch 80 to the first telephone device 100 (step 13).
- the first telephone device 100 responds to the ALERT signal by initializing appropriate connection protocols for connecting the call.
- a CONNECT (14) signal is then transmitted from the Voice Mail Service 0 Terminal 150 to the Gateway 70 in step 14.
- a CONNECT (15) signal is also transmitted to the LEC Switch 80 (step 15) and finally from Switch 80 a CONNECT (16) signal is sent to the first telephone device 100 (step 16).
- the first telephone device 100 responds to the CONNECT signal by performing the appropriate connection protocols for connecting the call. Thereafter, the call 5 connection between the Voice Mail Service Terminal 150 and the first telephone device (Endpoint A) 100 is established. At this point, the calling party is connected to the Voice Mail Service Terminal 150 and can, leave a message for the called party.
- Figures 4a and 4b illustrate the playback of a voice mail message. More o specifically, Figure 4a illustrates what happens when a subscriber decides to playback messages that have been recorded onto the voice mail system.
- Fig. 4b shows the timing diagram associated with Fig. 4a.
- a subscriber called party
- the telephone device 210 issues a SETUP (1) 5 signal in step 1 to an LEC Switch 205, which in turn routes a SETUP (2) signal to a Gateway 170 in step 2.
- the SETUP signal is generated by the telephone device 210 to establish a connection to the Gateway 170.
- the Gateway 170 In response to the SETUP signal, the Gateway 170 generates an ALERT signal, which is sent to the telephone device (Endpoint B) 210 as signals ALERTING (3) and ALERTING (4) in steps 3 o and 4 via the LEC switch 205.
- This ALERT signal allows for the initialization of the appropriate connection protocols for connecting the Gateway 170 to the telephone device (Endpoint B) 210. Thereafter, the Gateway 170 connects to the telephone device 210 by sending CONNECT signals (CONNECT (5) and CONNECT (6)) in steps 5 and 6, again via the LEC switch 205.
- the Gateway 170 transmits PROMPT signals (PROMPT (7) and PROMPT (8)) to the telephone device 210 via the LEC switch 205 (steps 7 and 8).
- PROMPT signal prompts the subscriber at the telephone device 210 to enter a password, or the like, to access the subscriber's voice mail messages.
- the subscriber at the telephone device 210 enters a password by some means, such as pressing keys on the telephone device 210 or by vocalizing commands into the telephone device 210.
- This password is transmitted, e.g., as a Dual-Tone Multifrequency (DTMF) signals (DTMF (9) and DTMF (10)) from the telephone device 210 to the Gateway 170 in steps 9 and 10.
- DTMF Dual-Tone Multifrequency
- the Gateway 170 transmits a AUTHREQ (11) signal to a Radius Server 217 in step 1 1.
- the Radius Server 217 authenticates the subscriber by checking the password and sending an AUTHRESP (12) signal to the Gateway 170 in step 12 if the password is properly authenticated.
- the Gateway 170 responds by sending an ARQ (13) signal to the first Gatekeeper 220 in step 13 to obtain permission for the call.
- the first Gatekeeper 220 generates a location request LRQ (14) signal to be sent to the second Gatekeeper 222 in step 14 to determine the call signaling address for the Voice
- the password may be sent to the Voice Mail Service Terminal 250 which, in turn, can authenticate the subscriber.
- the second Gatekeeper 222 Upon determining the address of the Voice Mail Service Terminal 250, the second Gatekeeper 222 generates a location confirmation signal LCF (15), which is sent to the first Gatekeeper 220 in step 15.
- the first Gatekeeper 220 In response to the LCF (15) signal, the first Gatekeeper 220 generates an admission confirmation signal ACF (16) which is sent to the Gateway 170 in step 16. The Gateway 170, in turn, transmits the SETUP (17) signal to the Voice Mail Service Terminal 250 in step 17 to control the initial connection procedures between the telephone device 210 and the Voice Mail Service Terminal 250.
- the Voice Mail Service Terminal 250 then generates a CALLPROCEEDING (18) status signal, which is sent to the Gateway 170 in step 18 to indicate that the call connection is being established.
- the Voice Mail Service Terminal 250 also transmits an ARQ (19) signal to the second Gatekeeper 222 in step 19 to request permission to connect the Gateway 170 to the Voice Mail Service Terminal 250.
- the second Gatekeeper 222 determines whether a connection may be made. If a connection may be made, the second Gatekeeper 222 generates an ACF (20) signal, an admission confirmation, which is transmitted to the Voice Mail Service Terminal 250 in step 20.
- the Voice Mail Service Terminal 250 transmits ALERTING (21) signals to the Gateway 170 in step 21. These ALERTING (21) signals allow for the initialization of the appropriate connection protocols for connecting the call. Once the Gateway 170 receives this ALERTING (21) signal, it responds by initiating appropriate connection protocols for the connection of the subscriber and the Voice Mail Service Terminal 250 through the Gateway 170. A CONNECT (22) signal is then transmitted from the Voice Mail Service
- the Gateway 210 responds to the CONNECT (22) signal by performing the appropriate connection protocols in order to connect the call. Thereafter, the call connection between the Voice Mail Service Terminal 250 and Gateway 210 is established.
- the subscriber at telephone device 200 who was already connected to the Gateway 170 by way of steps 1 through 6, is now connected to the Voice Mail Service Terminal 250 via the Gateway 170. Accordingly, the subscriber has the capability of accessing and listening to messages from the Voice Mail Service Terminal 250.
- the system allows a listener to monitor a calling party's live voicemail message. If and when the called party decides to connect to the calling party, control of the call is transferred from the voicemail system to the listener.
- Endpoint A 300 transmits a call-signal to the Gatekeeper 320.
- Gatekeeper 320 is responsible for address translation, the managing of the bandwidth and potentially for the routing of call control signals. For example, given an alias, such as a phone number, the Gatekeeper 320 will locate the associated address. The Gatekeeper 320 then directs the call to the CCSE (Call Control Service Entity) 330. Thus, the Gatekeeper plays a central role in the infrastructure. Without the Gatekeeper 320, there would be no mechanism in the 5 standard for initiating the communication between the public Endpoint A 300 and the CCSE 330.
- the CCSE 330 is an H.323 entity that routes H.323 call control signals. Generally, its role is to provide the initial connection between an incoming call and the intended public endpoint, such as Endpoint B 310.
- the CCSE 330 is able to 0 respond to call control events that occur during the course of this initial call placement and redirect the call path according to a subscriber's service profile.
- the CCSE 330 first routes the call to the Voice Mail Intercept Service Terminal (VMIST) 340 on behalf of a particular subscriber.
- VMIST Voice Mail Intercept Service Terminal
- the subscriber may desire to have all calls forwarded to the voicemail system when the 5 subscriber is unavailable to take the call, is on another call on the same line, or is using the line for some on-line service, such as the Internet.
- This Voice Mail Intercept Service Terminal 340 acts as an H.323 Multipoint Control Unit (MCU). Essentially, the Voice Mail Intercept Service Terminal 340 creates a three-party call among Endpoint A, Endpoint B and the Voice Mail Service Terminal 350 o where one of the media paths is unidirectional. If the user at Endpoint B 310 should elect to take the call after listening for a while, a bi-directional path between the Voice Mail Intercept Service Terminal 340 and the Endpoint B 310 is created while the connection between the Voice Mail Intercept Service Terminal 340 and the Voice Mail platform 350 is dropped. 5 Figures 6a and 6b show more detailed signaling steps carried out by the preferred embodiment.
- MCU Multipoint Control Unit
- Figure 6a illustrates how a called party can monitor a message being recorded onto the voicemail system, while retaining the option to take control of the call being recorded.
- Figure 6b shows the timing diagram associated with Figure 6a. Referring to Figures 6a and 6b, the first 0 telephone device Endpoint A (400), issues a SETUP (1) signal in step 1 to an LEC
- the Switch 405 which in turn routes the SETUP (2) signal to the Gateway 370 in step 2.
- the SETUP (1) signal is generated by the first telephone device, Endpoint A (400), to establish a connection to the second telephone device 410, Endpoint B.
- the Gateway 370 In response to the SETUP signals, the Gateway 370 generates an admission request signal ARQ (3), which is sent to the first Gatekeeper 420 in step 3.
- the first Gatekeeper 420 generates a location request signal 5 LRQ (4) which is sent to the second Gatekeeper 422 in step 4 to determine the address for the second telephone device (Endpoint B) 410 and whether the second telephone device 410 is available for connection.
- the second Gatekeeper 422 Upon determining that the second telephone device 410 is available for connection through the second Gatekeeper 422, the second Gatekeeper 422 generates a location confirmation 0 signal LCF (5), which is sent to the first Gatekeeper 420 in step 5.
- the LCF (5) signal may also include the address of the second Gatekeeper 422 for use in routing the call there through.
- the first Gatekeeper 420 In response to the LCF (5) signal, the first Gatekeeper 420 generates an admission confirmation signal ACF (6) which is sent to the Gateway 370 in step 6, 5 which in turn transmits the SETUP (7) signal to the CCSE 430 in step 7 to control the initial connection procedures between the first and second telephone devices 400 and 410.
- the CCSE 430 then generates a CALLPROCEEDING (8) status signal, which is sent to the Gateway 370 in step 8 to indicate that the call connection is o being established.
- the CCSE 430 also transmits an ARQ (9) signal to the second Gatekeeper 422 in step 9 to request permission to connect the two telephone devices 400 and 410.
- the second Gatekeeper 422 determines whether a connection may be made. If a connection may be made, the second Gatekeeper 422 generates an ACF (10) signal which is transmitted to the CCSE 430 in step 10. 5 In response to the ACF (10) signal from the second Gatekeeper 422, the
- CCSE 430 transmits the SETUP (13) signal to the Voice Mail Intercept Service Terminal (VMIST) 440 in step 13, which in turn transmits a CALLPROCEEDING (14) (CallPr) signal to the CCSE 430 in step 14 to indicate that the call connection is being established.
- the VMIST 440 generates an ARQ (15) signal and transmits it to the second Gatekeeper 422 in step 15 to obtain permission to establish the call with the second telephone device 410.
- the VMIST 440 After receiving an ACF (16) signal from the second Gatekeeper 422 (step 16), the VMIST 440 then generates an ARQ (17) signal and transmits it to the second Gatekeeper 422 (step 17).
- the second Gatekeeper 422 transmits an ACF (18) signal to the VMIST 440.
- the VMIST 440 responds by generating a third ARQ (19) signal (step 19). At least 3 ARQs are 5 necessary because the VMIST must manage at least 3 connections or legs, i.e. the connections between Endpoint A 400 and the VMIST 440, between Endpoint B 410 and the VMIST 440, and between the Voice Mail Service Terminal 450 and the VMIST 440.
- the second Gatekeeper 422 then generates an LRQ (20) signal to the third Gatekeeper 424 in step 20.
- the third Gatekeeper 424 in turn generates an 0 LCF (21) signal and transmits this signal to the second Gatekeeper 422 in step 21 in order to confirm the location.
- the second Gatekeeper 422 then sends an ACF (22) signal to VMIST 440 in step 22 to confirm the admission.
- the VMIST 440 transmits the SETUP (23) signal to the second telephone device (Endpoint B) 410 5 (step 23) and the SETUP (24) signal to the Voice Mail Service Terminal 450 (step 24). Accordingly, Endpoint B 410 and the Voice Mail Service Terminal 450 transmit CALLPROCEEDING (CallPr) (25) signal and CallPr (26) signal to the VMIST 440 (Steps 25 and 26). This signal initially establishes a call connection between the Endpoint B 410 and the VMIST 440 and also between the Voice Mail 0 Service Terminal 450 and the VMIST 440. Endpoint B 410 and the Voice Mail
- Both Endpoint B 410 and the Voice Mail Service Terminal 450 transmit ARQ (27) signal to Gatekeeper 422 and ARQ (29) signal to Gatekeeper 424 respectively. They receive ACF (28) signals and ACF (30) from the first and second Gatekeepers 422 and 424 respectively (Steps 27-30). Both Endpoint B 410 and the Voice Mail Service Terminal 450 then send ALERT 5 (31 ) and ALERT (32) signals to the VMIST 440 in steps 31 and 32.
- ALERT signals allow for the initialization of the appropriate connection protocols connecting the call.
- the VMIST 440 receives the ALERT signals, the VMIST 440 then transmits an ALERT signal to Endpoint A 400 in step 33-36.
- This ALERT signal is transmitted through the CCSE 430, through the Gateway o 370 (Step 34), through the LEC Switch 405 (Step 35) and finally to the first telephone device (Endpoint A) 400 (Step 36).
- the first telephone device 400 responds to the ALERT signal by initializing appropriate connection protocols for connecting the call.
- the CONNECT (38) signal and CONNECT (37) signal are then transmitted from the Voice Mail Service Terminal 450 and Endpoint B 410 respectively, to the VMIST 440 in steps 37 and 38.
- the CONNECT signal is also transmitted through the CCSE 430 (Step 39), through the Gateway 370 (Step 40), and through the LEC Switch 405 (Steps 41 and 42), and thence to the first telephone device Endpoint A 400.
- the first telephone device 400 responds to the CONNECT (42) signal by performing the appropriate connection protocols for connecting the call. Thereafter, a call connection among the Voice Mail Service Terminal 450, Endpoint B 410 and Endpoint A 400 is established.
- the subscriber (called party) at Endpoint B 410 is connected to the calling party at Endpoint A 400 and the Voice Mail Service Terminal 450.
- the subscriber can monitor the voice message which is being recorded.
- the subscriber located at the second telephone device (Endpoint B) 410 determines that they would like to, at some point prior to the end of the message, actively participate by speaking to the calling party located at Endpoint A 400, the subscriber transmits a take-over signal to the VMIST (Voice Mail Intercept Service Terminal).
- VMIST Voice Mail Intercept Service Terminal
- This signal issued to the VMIST 440 instructs the VMIST 440 to drop the connection to the Voice Mail Service Terminal 450 and allow information to flow from Endpoint B 410 where the subscriber is located to Endpoint A 400 where the calling party is located.
- the aforementioned process is shown by steps 43 and 44.
- a signal UI (43) is transmitted from the Endpoint B 410 to the VMIST 440 as shown by step 43.
- This signal instructs the VMIST 440 to terminate the connection to the Voice Mail Service Terminal 450.
- the VMIST 440 then sends a message UL (44) which informs the Voice Mail Service Terminal 450 to terminate the call and delete the partial message as shown by step 44.
- the message can also be reset and recorded over rather than actually erased.
- the subscriber has the capability to listen to a message as it is being recorded and has the option of terminating the recording of the message and connecting to the calling party.
Abstract
Description
Claims
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU12222/00A AU1222200A (en) | 1998-10-23 | 1999-10-22 | Real-time voicemail monitoring and call control |
EP99971187A EP1131937A4 (en) | 1998-10-23 | 1999-10-22 | Real-time voicemail monitoring and call control |
JP2000578982A JP2002529022A (en) | 1998-10-23 | 1999-10-22 | Real-time voicemail monitoring and call control method and apparatus |
IL14273799A IL142737A0 (en) | 1998-10-23 | 1999-10-22 | Real-time voicemail monitoring and call control |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/177,415 US6031896A (en) | 1998-10-23 | 1998-10-23 | Real-time voicemail monitoring and call control over the internet |
US09/177,415 | 1998-10-23 |
Publications (1)
Publication Number | Publication Date |
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WO2000025504A1 true WO2000025504A1 (en) | 2000-05-04 |
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Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US1999/024784 WO2000025504A1 (en) | 1998-10-23 | 1999-10-22 | Real-time voicemail monitoring and call control |
Country Status (6)
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US (1) | US6031896A (en) |
EP (1) | EP1131937A4 (en) |
JP (1) | JP2002529022A (en) |
AU (1) | AU1222200A (en) |
IL (1) | IL142737A0 (en) |
WO (1) | WO2000025504A1 (en) |
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EP1131937A1 (en) | 2001-09-12 |
JP2002529022A (en) | 2002-09-03 |
IL142737A0 (en) | 2002-03-10 |
US6031896A (en) | 2000-02-29 |
AU1222200A (en) | 2000-05-15 |
EP1131937A4 (en) | 2004-12-29 |
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