WO2000022802A3 - Method and apparatus for intermediation of meetings and calls - Google Patents

Method and apparatus for intermediation of meetings and calls Download PDF

Info

Publication number
WO2000022802A3
WO2000022802A3 PCT/US1999/024387 US9924387W WO0022802A3 WO 2000022802 A3 WO2000022802 A3 WO 2000022802A3 US 9924387 W US9924387 W US 9924387W WO 0022802 A3 WO0022802 A3 WO 0022802A3
Authority
WO
WIPO (PCT)
Prior art keywords
meetings
user
target
realtime
intermediation
Prior art date
Application number
PCT/US1999/024387
Other languages
French (fr)
Other versions
WO2000022802A2 (en
WO2000022802A9 (en
Inventor
Bradley S Templeton
Original Assignee
Bradley S Templeton
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bradley S Templeton filed Critical Bradley S Templeton
Priority to DE69936873T priority Critical patent/DE69936873T2/en
Priority to CA2352165A priority patent/CA2352165C/en
Priority to EP99962653A priority patent/EP1127444B1/en
Publication of WO2000022802A2 publication Critical patent/WO2000022802A2/en
Publication of WO2000022802A3 publication Critical patent/WO2000022802A3/en
Publication of WO2000022802A9 publication Critical patent/WO2000022802A9/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/436Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311Scheduling, planning or task assignment for a person or group
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • G06Q10/109Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/1093Calendar-based scheduling for persons or groups
    • G06Q10/1095Meeting or appointment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/432Arrangements for calling a subscriber at a specific time, e.g. morning call service
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/48Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/56Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/18Comparators
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/20Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/20Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2072Schedules, e.g. personal calendars
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42059Making use of the calling party identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42059Making use of the calling party identifier
    • H04M3/42068Making use of the calling party identifier where the identifier is used to access a profile
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42085Called party identification service
    • H04M3/42102Making use of the called party identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42085Called party identification service
    • H04M3/42102Making use of the called party identifier
    • H04M3/4211Making use of the called party identifier where the identifier is used to access a profile
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42229Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42314Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323PBX's with CTI arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42365Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42365Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H04M3/42374Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity where the information is provided to a monitoring entity such as a potential calling party or a call processing server
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872Non-interactive information services
    • H04M3/4878Advertisement messages
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/006Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Abstract

A computer-implemented method and system for assisting in the intermediation of realtime meetings, including telephone calls and face to face meetings. A user informs his system that he wishes to for example, make a telephone call. The system sends a request for a realtime meeting the specified target. Both the target and the requester queue the request. When both the requester and the target are mutually available, the realtime meeting can take place. Some embodiments cause this to happen automatically, some prompt the user to take action, such as dialing the telephone. Some embodiments allow the user to choose from among queued requests.
PCT/US1999/024387 1998-10-14 1999-10-14 Method and apparatus for intermediation of meetings and calls WO2000022802A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
DE69936873T DE69936873T2 (en) 1998-10-14 1999-10-14 Method and system for the transmission of sessions and calls
CA2352165A CA2352165C (en) 1998-10-14 1999-10-14 Method and apparatus for intermediation of meetings and calls
EP99962653A EP1127444B1 (en) 1998-10-14 1999-10-14 Method and apparatus for intermediation of meetings and calls

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10425598P 1998-10-14 1998-10-14
US60/104,255 1998-10-14

Publications (3)

Publication Number Publication Date
WO2000022802A2 WO2000022802A2 (en) 2000-04-20
WO2000022802A3 true WO2000022802A3 (en) 2000-07-20
WO2000022802A9 WO2000022802A9 (en) 2000-08-31

Family

ID=22299455

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1999/024387 WO2000022802A2 (en) 1998-10-14 1999-10-14 Method and apparatus for intermediation of meetings and calls

Country Status (5)

Country Link
US (1) US8175904B2 (en)
EP (1) EP1127444B1 (en)
CA (1) CA2352165C (en)
DE (1) DE69936873T2 (en)
WO (1) WO2000022802A2 (en)

Families Citing this family (94)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7068775B1 (en) * 1998-12-02 2006-06-27 Concerto Software, Inc. System and method for managing a hold queue based on customer information retrieved from a customer database
US7103806B1 (en) * 1999-06-04 2006-09-05 Microsoft Corporation System for performing context-sensitive decisions about ideal communication modalities considering information about channel reliability
US6621834B1 (en) 1999-11-05 2003-09-16 Raindance Communications, Inc. System and method for voice transmission over network protocols
US7349944B2 (en) 1999-11-18 2008-03-25 Intercall, Inc. System and method for record and playback of collaborative communications session
US6535909B1 (en) 1999-11-18 2003-03-18 Contigo Software, Inc. System and method for record and playback of collaborative Web browsing session
US7328239B1 (en) 2000-03-01 2008-02-05 Intercall, Inc. Method and apparatus for automatically data streaming a multiparty conference session
US8843617B2 (en) * 2000-03-01 2014-09-23 Printeron Inc. Multi-stage polling mechanism and system for the transmission and processing control of network resource data
CA2299824C (en) * 2000-03-01 2012-02-21 Spicer Corporation Network resource control system
CA2301996A1 (en) * 2000-03-13 2001-09-13 Spicer Corporation Wireless attachment enabling
AU2001267069A1 (en) * 2000-06-14 2001-12-24 Shobhana Anand Telecommunications processing apparatus and method
US6822945B2 (en) 2000-11-08 2004-11-23 Genesys Telecommunications Laboratories, Inc. Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
US7929562B2 (en) 2000-11-08 2011-04-19 Genesis Telecommunications Laboratories, Inc. Method and apparatus for optimizing response time to events in queue
US20020055967A1 (en) * 2000-11-08 2002-05-09 Coussement Stefaan Valere Albert System for reporting client status information to communications-center agents
US7299259B2 (en) 2000-11-08 2007-11-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
US6504921B2 (en) 2001-03-01 2003-01-07 Pilgrim Telephone, Inc. Apparatus and method for network-initiated real-time multi-party communications
US7251696B1 (en) * 2001-03-15 2007-07-31 Microsoft Corporation System and methods enabling a mix of human and automated initiatives in the control of communication policies
US7330895B1 (en) * 2001-03-15 2008-02-12 Microsoft Corporation Representation, decision models, and user interface for encoding managing preferences, and performing automated decision making about the timing and modalities of interpersonal communications
US7231423B1 (en) 2001-05-23 2007-06-12 Jens Horstmann Interactive wireless device communication system for meetings and conferences
US20030126016A1 (en) * 2001-07-27 2003-07-03 Shintaro Asano System and method for processing product orders placed through a network
US20030115203A1 (en) * 2001-12-19 2003-06-19 Wendell Brown Subscriber data page for augmenting a subscriber connection with another party
US7644144B1 (en) 2001-12-21 2010-01-05 Microsoft Corporation Methods, tools, and interfaces for the dynamic assignment of people to groups to enable enhanced communication and collaboration
AU2002364253A1 (en) * 2001-12-28 2003-07-24 Simdesk Technologies, Inc Instant messaging system
US7870240B1 (en) 2002-06-28 2011-01-11 Microsoft Corporation Metadata schema for interpersonal communications management systems
USRE46776E1 (en) 2002-08-27 2018-04-03 Genesys Telecommunications Laboratories, Inc. Method and apparatus for optimizing response time to events in queue
DE10245684A1 (en) * 2002-09-30 2004-04-15 Siemens Ag Delayed acceptance of incoming calls
US8285825B1 (en) * 2002-11-13 2012-10-09 Novell, Inc. Method and system for managing network resources based on a dynamic quorum
US7706785B2 (en) * 2003-01-22 2010-04-27 International Business Machines Corporation System and method for context-aware unified communications
US8775511B2 (en) 2003-02-10 2014-07-08 Open Invention Network, Llc Methods and apparatus for automatically adding a media component to an established multimedia collaboration session
US7941762B1 (en) * 2003-02-14 2011-05-10 Shoretel, Inc. Display of real time information for selected possibilities
US7263545B2 (en) 2003-02-14 2007-08-28 Convoq, Inc. System and method for immediate and delayed real-time communication activities using availability data from and communications through an external instant messaging system
US8204938B2 (en) * 2003-02-14 2012-06-19 Devereux Research Ab Llc System and method for immediate and delayed real-time communication activities using availability data from and communications through an external instant messaging system
US7529798B2 (en) 2003-03-18 2009-05-05 Intercall, Inc. System and method for record and playback of collaborative web browsing session
US7116976B2 (en) 2003-12-08 2006-10-03 Thomas C Douglass Adaptable communication techniques for electronic devices
US6970547B2 (en) * 2003-05-12 2005-11-29 Onstate Communications Corporation Universal state-aware communications
NO318975B1 (en) * 2003-06-20 2005-05-30 Tandberg Telecom As System and procedure for setting up fashions and conferences
EP1652368B1 (en) * 2003-07-14 2018-04-04 Cisco Technology, Inc. System and method for active mobile collaboration
US7729688B2 (en) 2003-12-08 2010-06-01 Ipventure, Inc. Systems and processes to manage multiple modes of communication
US7881233B2 (en) * 2004-09-01 2011-02-01 Cisco Technology, Inc. Techniques for planning a conference using location data
US20060047557A1 (en) * 2004-09-01 2006-03-02 David Bieselin Techniques for resolving conflicts in scheduling conferences
WO2006060744A2 (en) * 2004-12-03 2006-06-08 Convoq, Inc. System and method of initiating an on-line meeting or teleconference via a web page link or a third party application
US20060168049A1 (en) * 2005-01-27 2006-07-27 Liliana Orozco Method for redirection of instant messages
US8831647B2 (en) * 2005-04-19 2014-09-09 Devereux Research Ab Llc Presence-enabled mobile access
US20070115919A1 (en) * 2005-10-14 2007-05-24 3Com Corporation Method and system for using a packet-network telephone to schedule a conference call
US20070115926A1 (en) * 2005-10-27 2007-05-24 3Com Corporation System and method for receiving a user message at a packet-network telephone
US8194837B1 (en) * 2005-12-28 2012-06-05 At&T Intellectual Property Ii, L.P. Multimedia call request scheduling
EP1994735B1 (en) * 2006-03-10 2017-09-27 BRITISH TELECOMMUNICATIONS public limited company Call completion service in case of called party unavailability
EP1835707A1 (en) * 2006-03-14 2007-09-19 BRITISH TELECOMMUNICATIONS public limited company Communications networks
US11412088B1 (en) * 2006-03-27 2022-08-09 The Travelers Indemnity Company Methods, systems, and apparatus for connecting insurance customers with independent insurance agents
DE602006004699D1 (en) * 2006-04-04 2009-02-26 Research In Motion Ltd Method and apparatus for updating the cryptographic keys in a mobile communication device
WO2007130400A2 (en) * 2006-05-01 2007-11-15 Zingdom Communications, Inc. Web-based system and method of establishing an on-line meeting or teleconference
EP2020157B1 (en) 2006-05-23 2012-07-11 BRITISH TELECOMMUNICATIONS public limited company Multi-network mobile communications system
US7711716B2 (en) 2007-03-06 2010-05-04 Microsoft Corporation Optimizations for a background database consistency check
US8702505B2 (en) 2007-03-30 2014-04-22 Uranus International Limited Method, apparatus, system, medium, and signals for supporting game piece movement in a multiple-party communication
US7950046B2 (en) 2007-03-30 2011-05-24 Uranus International Limited Method, apparatus, system, medium, and signals for intercepting a multiple-party communication
US7765266B2 (en) 2007-03-30 2010-07-27 Uranus International Limited Method, apparatus, system, medium, and signals for publishing content created during a communication
US7765261B2 (en) 2007-03-30 2010-07-27 Uranus International Limited Method, apparatus, system, medium and signals for supporting a multiple-party communication on a plurality of computer servers
US8060887B2 (en) 2007-03-30 2011-11-15 Uranus International Limited Method, apparatus, system, and medium for supporting multiple-party communications
US8627211B2 (en) 2007-03-30 2014-01-07 Uranus International Limited Method, apparatus, system, medium, and signals for supporting pointer display in a multiple-party communication
US20090110169A1 (en) * 2007-10-25 2009-04-30 Cisco Technology, Inc. Initiating a Conference Session Based on Availability of End Users
US20090110167A1 (en) * 2007-10-25 2009-04-30 Cisco Technology, Inc. Diverting a Call Session to a Text Session
WO2009065208A1 (en) * 2007-11-23 2009-05-28 Bce Inc. Method and apparatus for enabling a calling party to leave a voice message for a called party in response to a command provided by the calling party
CA2710245C (en) * 2007-12-21 2018-01-23 Bce Inc. Method and apparatus for interrupting an active telephony session to deliver information to a subscriber
US8693652B2 (en) * 2007-12-27 2014-04-08 Bce Inc. Method and system for processing calls in an architecture allowing a telephony identifier to be associated with a group of identities
CA2707020C (en) * 2007-12-27 2015-02-17 Bce Inc. Method and system for modifying routing information associated to a party
US20090327501A1 (en) * 2008-06-27 2009-12-31 Athellina Athsani Communication access control system and method
CA2647920C (en) * 2008-12-24 2015-11-24 Bce Inc. Method and system for routing telephony communications together with modified calling party identifier information
WO2010096546A1 (en) * 2009-02-18 2010-08-26 MBTE Holdings Sweden AB Telephone call scheduling and initiation system
WO2012028952A2 (en) * 2010-08-31 2012-03-08 France Telecom Relationship management system and method of operation thereof
US9002350B1 (en) 2010-09-02 2015-04-07 Ringcentral, Inc. Unified caller identification across multiple communication modes
US8369847B1 (en) 2010-09-13 2013-02-05 Ringcentral, Inc. Mobile devices having a common communication mode
US8570566B2 (en) 2010-09-17 2013-10-29 Printeron Inc. System and method that provides user interface on mobile network terminal for releasing print jobs based on location information
US8970873B2 (en) 2010-09-17 2015-03-03 Printeron Inc. System and method for managing printer resources on an internal network
US9853864B2 (en) 2010-09-17 2017-12-26 Printeron Inc. System and method for updating printer location information field
CA2759736C (en) 2010-11-30 2020-12-29 Printeron Inc. System for internet enabled printing
US8923488B2 (en) * 2011-06-20 2014-12-30 Zetron, Inc. Emergency call system with distribution management and mechanism method of operation thereof
US9105057B2 (en) 2012-01-09 2015-08-11 Yodel Innovations, Llc System and method for correlating user call response to electronic messages
US8467514B1 (en) * 2012-04-09 2013-06-18 Ringcentral, Inc. Cross-platform presence
US9288649B2 (en) * 2013-01-11 2016-03-15 Richard C. Fuisz Smart telephony systems and methods
DE202013100347U1 (en) 2013-01-24 2013-03-05 Ford Global Technologies, Llc If necessary activatable remote control system for motor vehicles
DE102013201169B4 (en) 2013-01-24 2022-01-20 Ford Global Technologies, Llc Remote monitoring and/or remote control system for motor vehicles
US9356882B2 (en) 2014-02-04 2016-05-31 Printeron Inc. Streamlined system for the transmission of network resource data
US9060050B1 (en) 2014-06-18 2015-06-16 Ringcentral, Inc. System and method for determining availability statuses for users
CN106161807A (en) 2015-04-13 2016-11-23 阿里巴巴集团控股有限公司 Communication means and server
CN106157079A (en) 2015-04-13 2016-11-23 阿里巴巴集团控股有限公司 The exchange method of order data and server
CN106161374A (en) 2015-04-13 2016-11-23 阿里巴巴集团控股有限公司 The exchange method of order data and server
EP3304877B1 (en) 2015-06-01 2021-02-24 Telefonaktiebolaget LM Ericsson (publ) Method and device for setting up a voice call
US9838533B2 (en) 2015-07-14 2017-12-05 Ujet, Inc. Customer communication system including scheduling
US11228906B2 (en) 2015-07-14 2022-01-18 Ujet, Inc. Customer communication system
US10498892B2 (en) 2017-03-24 2019-12-03 T-Mobile Usa, Inc. Optimized call handling during E911 calls
US10498774B2 (en) * 2017-03-24 2019-12-03 T-Mobile Usa, Inc. Systems and methods for improved E911 call handling
US10084914B1 (en) 2017-03-24 2018-09-25 T-Mobile Usa, Inc. Guard timer to optimize E911 call handling
EP3970354A4 (en) * 2019-05-17 2022-08-10 Youmail, Inc Using a public registry to enhance caller information
US11310357B2 (en) 2020-07-09 2022-04-19 Toyota Motor North America, Inc. Transport-to-transport communication network
US11601485B2 (en) * 2021-05-28 2023-03-07 Intuit Inc. Instant conferencing system

Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS60150373A (en) * 1984-01-18 1985-08-08 Nec Corp Priority callback system
JPH04104554A (en) * 1990-08-24 1992-04-07 Nec Corp Method and device for call back of private branch exchange
EP0539105A2 (en) * 1991-10-23 1993-04-28 AT&T Corp. Automatic customer call back for automatic call distribution systems
EP0557777A1 (en) * 1992-02-28 1993-09-01 Siemens Aktiengesellschaft Program-controlled telecommunication-system with the option of automatic call-back
US5559876A (en) * 1995-09-01 1996-09-24 Telefonaktiebolaget L M Ericsson (Publ) Conferencing circuit, and associated method, for automatically conferencing subscriber units together in a telephonic conference
EP0755144A2 (en) * 1995-07-21 1997-01-22 AT&T Corp. Prediction of a caller's motivation as a basis for selecting treatment of an incoming call
WO1998021870A2 (en) * 1996-11-14 1998-05-22 Siemens Business Communication Systems, Inc. Apparatus and method for scheduling a telephone call

Family Cites Families (32)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4220821A (en) * 1978-06-16 1980-09-02 Communications Satellite Corporation Off-hook initiated demand assignment communications
US4313035A (en) 1980-01-18 1982-01-26 Bell Telephone Laboratories, Incorporated Method of providing person locator service
JPH05507396A (en) * 1990-11-20 1993-10-21 テロケント コミュニケーションズ コーポレーション call processing system
US5263084A (en) 1991-07-22 1993-11-16 Northern Telecom Limited Spontaneous caller identification with call-waiting
CA2126897C (en) 1993-09-01 1998-09-22 Anthony R. Dipierro, Jr. Telephone call notification feature
US5621789A (en) 1993-09-01 1997-04-15 Teknekron Infoswitch Corporation Method and system for integrating a plurality of call center agent performance enhancement modules
US5689641A (en) 1993-10-01 1997-11-18 Vicor, Inc. Multimedia collaboration system arrangement for routing compressed AV signal through a participant site without decompressing the AV signal
US5515426A (en) * 1994-02-28 1996-05-07 Executone Information Systems, Inc. Telephone communication system having a locator
JPH07264309A (en) 1994-03-18 1995-10-13 Fujitsu Ltd Incoming call controller
US5625407A (en) * 1994-07-08 1997-04-29 Lucent Technologies Inc. Seamless multimedia conferencing system using an enhanced multipoint control unit and enhanced endpoint devices
US5652789A (en) 1994-09-30 1997-07-29 Wildfire Communications, Inc. Network based knowledgeable assistant
US5596634A (en) 1994-12-13 1997-01-21 At&T Telecommunications system for dynamically selecting conversation topics having an automatic call-back feature
US5544237A (en) * 1994-12-22 1996-08-06 At&T Corp. Automatic conference initiation upon all telephones for the conference being idle
KR0135777B1 (en) 1995-01-25 1998-04-27 김광호 Selecting calling phone
US5764639A (en) 1995-11-15 1998-06-09 Staples; Leven E. System and method for providing a remote user with a virtual presence to an office
US5805587A (en) 1995-11-27 1998-09-08 At&T Corp. Call notification feature for a telephone line connected to the internet
CA2193014C (en) 1995-12-22 2000-04-25 John C. Martinez Automatic call-back system and method
US5809128A (en) 1996-11-01 1998-09-15 Interactive Telecom Inc. Method and apparatus permitting notification and control of blocked incoming calls over a data network
US5768513A (en) 1996-06-27 1998-06-16 At&T Corp. Multimedia messaging using the internet
CA2266921A1 (en) * 1996-09-25 1998-04-02 Andrew David Mercer Network-based conference system
IL119364A (en) * 1996-10-06 2000-11-21 Icq Inc Communications system
US5724412A (en) 1996-10-07 1998-03-03 U S West, Inc. Method and system for displaying internet identification on customer premises equipment
US6044146A (en) * 1998-02-17 2000-03-28 Genesys Telecommunications Laboratories, Inc. Method and apparatus for call distribution and override with priority
US6002760A (en) * 1998-02-17 1999-12-14 Genesys Telecommunications Laboratories, Inc. Intelligent virtual queue
US5905793A (en) * 1997-03-07 1999-05-18 Lucent Technologies Inc. Waiting-call selection based on anticipated wait times
US5978467A (en) * 1997-04-11 1999-11-02 Walker Asset Management Limited Partnership Method and apparatus for enabling interaction between callers with calls positioned in a queue
IL121501A (en) * 1997-08-08 2003-04-10 Icq Inc Telephone-status notification system
CA2246130C (en) * 1997-09-04 2003-01-14 Mitel Corporation Web based help desk
US5896321A (en) * 1997-11-14 1999-04-20 Microsoft Corporation Text completion system for a miniature computer
US6330243B1 (en) * 1998-03-31 2001-12-11 Davox Corporation System and method for providing an electronic chat session between a data terminal and an information provider at the request of an inquiring party input into the data terminal
US6269159B1 (en) * 1998-04-15 2001-07-31 Agere Systems Guardian Corp. Conferencing with a calling party
US6272216B1 (en) * 1998-06-01 2001-08-07 Avaya Technology Corp Customer self routing call center

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS60150373A (en) * 1984-01-18 1985-08-08 Nec Corp Priority callback system
JPH04104554A (en) * 1990-08-24 1992-04-07 Nec Corp Method and device for call back of private branch exchange
EP0539105A2 (en) * 1991-10-23 1993-04-28 AT&T Corp. Automatic customer call back for automatic call distribution systems
EP0557777A1 (en) * 1992-02-28 1993-09-01 Siemens Aktiengesellschaft Program-controlled telecommunication-system with the option of automatic call-back
EP0755144A2 (en) * 1995-07-21 1997-01-22 AT&T Corp. Prediction of a caller's motivation as a basis for selecting treatment of an incoming call
US5559876A (en) * 1995-09-01 1996-09-24 Telefonaktiebolaget L M Ericsson (Publ) Conferencing circuit, and associated method, for automatically conferencing subscriber units together in a telephonic conference
WO1998021870A2 (en) * 1996-11-14 1998-05-22 Siemens Business Communication Systems, Inc. Apparatus and method for scheduling a telephone call

Non-Patent Citations (3)

* Cited by examiner, † Cited by third party
Title
"VOICE SYNTHESIS FOR CONFERENCE CALLING BY INTERFACE TO VARIABLE DISTRIBUTION LIST", IBM TECHNICAL DISCLOSURE BULLETIN,US,IBM CORP. NEW YORK, vol. 37, no. 1, 1 January 1994 (1994-01-01), pages 285, XP000428778, ISSN: 0018-8689 *
PATENT ABSTRACTS OF JAPAN vol. 009, no. 318 (E - 366) 13 December 1985 (1985-12-13) *
PATENT ABSTRACTS OF JAPAN vol. 016, no. 344 (E - 1239) 24 July 1992 (1992-07-24) *

Also Published As

Publication number Publication date
WO2000022802A2 (en) 2000-04-20
US8175904B2 (en) 2012-05-08
CA2352165A1 (en) 2000-04-20
DE69936873D1 (en) 2007-09-27
US20030191676A1 (en) 2003-10-09
EP1127444A2 (en) 2001-08-29
CA2352165C (en) 2011-03-22
WO2000022802A9 (en) 2000-08-31
DE69936873T2 (en) 2008-04-30
EP1127444B1 (en) 2007-08-15

Similar Documents

Publication Publication Date Title
WO2000022802A3 (en) Method and apparatus for intermediation of meetings and calls
CA2232036A1 (en) System and method for telemarketing through a hypertext network
EP0725526A3 (en) Method for forming a virtual call center
CA2276528A1 (en) Method and system for connecting a caller to a content provider
CA2167623A1 (en) Method and Apparatus for Prioritizing Telephone Calls
WO1998021870A3 (en) Apparatus and method for scheduling a telephone call
CA2083727A1 (en) Method of redirecting a telephone call to an alternate destination
CA2227708A1 (en) System and method for teleconferencing on an internetwork comprising connection-oriented and connectionless networks
CA2176647A1 (en) Hybrid video-on-demand
CA2106238A1 (en) Telecommunications answering feature method and apparatus
EP0690602A3 (en) System and method for predictive outdialing
DE69839992D1 (en) Prophylactic or therapeutic agents for the treatment of multiple sclerosis, with antagonist anti-IL6 receptor antibodies as the active ingredient
EP0856981A3 (en) A telephone system integrating a public switched telephone network, a packet-switched network and a call answering system
CA2198343A1 (en) Device and method for cleaning telephone number list
EP0973309A3 (en) System and method for enhanced caller name alerting
EP0631232A3 (en) Integration of systems management services with an underlying system object model.
WO2004046851A3 (en) Method and apparatus for improving premises-line call availability in an alarm system
DE69739393D1 (en) AUTOMATIC CALL DIRECTOR
CA2173304A1 (en) Method and system for establishing voice communications using a computer network
WO2001063894A3 (en) Wait time estimation in automatic call distribution queues
WO1997022210A3 (en) Call setup gateway for telecommunications system
AU2003284728A1 (en) Method for setting substitute ringback tone of calling party in mobile communications system
WO1998000988A3 (en) Method and apparatus for communicating information on mobile station position within a cellular telephone network
EP0863650A3 (en) Waiting-call selection based on anticipated wait times
EP0781026A3 (en) Directory assistance call processing systems and related methods

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): CA JP

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE

121 Ep: the epo has been informed by wipo that ep was designated in this application
AK Designated states

Kind code of ref document: A3

Designated state(s): CA JP

AL Designated countries for regional patents

Kind code of ref document: A3

Designated state(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE

AK Designated states

Kind code of ref document: C2

Designated state(s): CA JP

AL Designated countries for regional patents

Kind code of ref document: C2

Designated state(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE

COP Corrected version of pamphlet

Free format text: PAGES 1-30, DESCRIPTION, REPLACED BY NEW PAGES 1-27; PAGES 31-34, CLAIMS, REPLACED BY NEW PAGES 28-31; PAGES 1/18-18/18, DRAWINGS, REPLACED BY NEW PAGES 1/18-18/18; DUE TO LATE TRANSMITTAL BY THE RECEIVING OFFICE

ENP Entry into the national phase

Ref document number: 2352165

Country of ref document: CA

Ref country code: CA

Ref document number: 2352165

Kind code of ref document: A

Format of ref document f/p: F

WWE Wipo information: entry into national phase

Ref document number: 1999962653

Country of ref document: EP

DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
WWP Wipo information: published in national office

Ref document number: 1999962653

Country of ref document: EP

WWG Wipo information: grant in national office

Ref document number: 1999962653

Country of ref document: EP