WO1999053403A9 - Customer access solutions architecture - Google Patents
Customer access solutions architectureInfo
- Publication number
- WO1999053403A9 WO1999053403A9 PCT/US1999/006530 US9906530W WO9953403A9 WO 1999053403 A9 WO1999053403 A9 WO 1999053403A9 US 9906530 W US9906530 W US 9906530W WO 9953403 A9 WO9953403 A9 WO 9953403A9
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- services
- access
- client
- service
- user
- Prior art date
Links
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/382—Payment protocols; Details thereof insuring higher security of transaction
- G06Q20/3821—Electronic credentials
- G06Q20/38215—Use of certificates or encrypted proofs of transaction rights
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/04—Payment circuits
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
- G06Q20/108—Remote banking, e.g. home banking
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/12—Payment architectures specially adapted for electronic shopping systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/04—Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q99/00—Subject matter not provided for in other groups of this subclass
Definitions
- This invention relates to the field of banking services and, in particular, the field of electronic banking services delivery within the corporate banking arena. More particularly, this invention comprises an electronic delivery infrastructure and applications deployment environment supporting direct end-customer personal computer (PC) access to the full range of corporate banking services.
- the infrastructure may be accessed either directly over a network, such as the Internet, via extranet direct dial-in or via other private network access methods using standard internet technologies.
- Such infrastructure may be accessed either directly over a network, such as the Internet, via extranet direct dial-in or via other private network access methods using standard internet technologies.
- non- proprietary network e.g., Internet
- Web browsers e.g., Web browsers
- a system and method for an electronic delivery of infrastructure and applications deployment environment that provides efficient means for delivering an institution's portfolio of corporate banking services to its clients at anytime.
- This invention is useful for example, for banking services and, in particular, the field of electronic banking services delivery within the corporate banking arena.
- the invention includes features that resolve issues presented by prior technology solutions, including the following.
- the present invention lowers operating costs and improves quality.
- the invention requires no client visits to install and/or upgrade software, and client-side support is eliminated.
- the invention improves time and cost to market, as well as facilitates client acquisition.
- the invention is network centric and therefore facilitates rapid product development, as well as system introduction.
- the structure of the architecture also eliminates the need for release dependencies.
- the invention increases security and reliability, applying both software and hardware based security.
- the invention also provides users with personalization and customization of services and features available on the system software for consistent look and feel and user-friendly electronic banking services.
- the invention also improves competitive positioning by providing a single platform for integrated delivery.
- the present invention thus provides a method and system for electronically delivering banking services to end clients and, more particularly, using network, such as Internet, based technologies for delivering such services.
- the invention relates to a method and system that includes a common electronic delivery infrastructure and application deployment environment capable of delivering an institution's entire portfolio of corporate banking services to its clients at any time.
- the invention includes a method for providing services over a network from a host to an access location, comprising: providing a plurality of services, the plurality of services accessible by the host; receiving a request for access to the plurality of services from the access location via the network; and installing a local access application at the access location; wherein the plurality of services are accessible at the access location via the local access application and via the host.
- the invention includes a system for providing services over a network, comprising: a host server coupled to the network; a processor accessible by the server, the processor providing a plurality of services; an access program operable over the network; and a local access location coupled to the network; wherein the plurality of services are accessible at the access location via the local access application and via the host.
- the system may include an infrastructure that comprises: directory of business services and solution packaging, custom menu creator, inbox, user and client preferences, flow control and entitlements, reusable user interface components, local client persistence, business service interface, common reference data, context-sensitive help, transaction monitor, security features, error handling, scalability and load balancing model, and system metrics and monitoring.
- capabilities that are provided by the method and system of the present invention may include, not exclusively, payments, netting, and reporting.
- the payments capability can provide connectivity by MCP or branches, and it can provide support for payment funding, auto-funding via OLR, spot contracts. Additionally, the payments capability allows a single point of entry for all payments and may include such instruments as global funds transfers, book transfers, paylink check, paylink GIRO, worldlink factory. It also allows multiple input modes, such as detail entry of information or quick entry via predefined parameters set up by the method or system user, which includes both the host institution and its customers.
- the netting capability may provide: transaction initiation with multiple instruments and multiple entry modes, netting processes such as run netting and generating payments, linkage to payments service, integration with no-CASA delivery protocols.
- the reporting capability may include: reporting framework, payments reports derived on the payments capability, netting reports derived from the netting capability, balance and transaction reports, and inquiries about balance and transaction, trade, foreign exchange, investments, etc.
- Figure 1 shows a general overview of possible services that a host institution can offer to its customers through the CASA system
- FIG. 2 shows a high-level view of the basic components of the CASA system in accordance with an embodiment of the present invention
- Figure 3 shows a standard user navigation menu for the CASA system in accordance to an embodiment of the present invention
- Figure 4 also shows the user navigation menu and incorporates detailed services available to the user in accordance to an embodiment of the present invention
- FIG. 5 shows a schematic diagram of the CASA system and incorporates the business services interface, thereby demonstrating the roles and functions played by the business services interface in the system;
- Figure 6 shows an overview of the CASA system and also incorporates the business services interface;
- Figure 7 shows a reporting framework and its functions via a flow chart.
- Figure 8 shows the dynamic reporting facility and its functions within the reporting framework via a flow chart
- FIGS 9a-b show the deployment model and its reporting subsystem in accordance to an embodiment of the present invention.
- FIG. 10 shows a diagram of the CASA inbox and its capabilities
- Figure 11 shows an example of the graphical user interface representing the CASA inbox
- Figure 12 shows the file import/export functions within the application utilities in the CASA system in accordance to an embodiment of the present invention
- Figure 13 shows a system functional view of the CASA comprehensive infrastructure in Figure 2;
- Figure 14a shows a high-leve' view of the basic CASA architectural constructs of an embodiment of the present invention
- Figure 14b shows a detailed view of the CASA architectural constructs of Figure 14a
- Figure 14c shows a technical architecture of the business services interface and the data access layer of the CASA system shown in Figure 14b;
- Figure 15 shows the organization of activation on CASA in accordance to an embodiment of the present invention
- Figure 16 shows a diagram representing the activation process flow in accordance the organization of activation in Figure 15;
- Figure 17 shows the various layers of customization possible in the CASA system
- Figures 18a-h shows a CASA graphical user interface in the form of various custom menus in windows format;
- Figure 19 shows various means a client can access the CASA system in accordance to one embodiment of the present invention.
- FIG. 1 shows a general relational overview of some of the services that a host institution can offer to its customers through the CASA system.
- An embodiment of the present invention may be illustrated by overviewing example installation and uses by a customer, as will now be described.
- An embodiment of the present invention includes customer software on the customer
- client machine that has been made resident using, for example, an applet, such as a Java program.
- the resident software for the customer is installed using specialized software on a client machine that synchronizes automatically with the host system.
- the host machine such as a server, recognizes the identity of the customer after performing security checks.
- the host system determines at the start of each customer or client session, among other things, what version of the software is resident to the client and what objects the customer prefers on their machine. The host system then determines whether any software needs to be updated. Updating can occur, for example, if the host institution decides to upgrade software and provide new functionality. To perform this upgrade, the host system may further determine, for example, whether the customer already has sufficient local capability to take advantage of that functionality or whether the customer must be provided with additional software or other capabilities to enhance the customer's ability to take advantage of any new functionality contained in the update.
- such updating and other functions performed using the synchronized software are transparent to the customer and are completed automatically.
- This automatically synchronizing aspect of the present invention provides an improvement over the prior art updating, such as updating that involves customer by customer site-specific visits and updates, in that, with the present invention, new software may be developed and implemented at all customer locations immediately, even if there are, for example, 150,000 customers.
- the host institution can immediately market a new product to customers without having to physically go to the customer and install new software.
- this feature of the present invention provides the advantage that the time to market — in terms of the time from conception of a product to the product being designed, built, tested, and then turned over to the customer ⁇ is reduced because the difficulties associated with installation and training are removed or greatly reduced.
- the host functions and applications to which the customer is entitled, as well as particular features to which the customer is dynamically entitled are also continually maintained on a customer-specific basis.
- the system automatically ensures, for example, that the customer doesn't receive information or updates the customer is not entitled to have. Because this feature is simple to update, functions and applications to which the customer is entitled can be dynamically changed, such as when negotiated with the sales or marketing branch of the host institution.
- a CASA customer is represented by a client entity, which is an organization of an account group, a service group, and users.
- the client entity is identified by a client entity name, description, and a unique identifier.
- the client entity account access rights are defined by the account group, and the client entity service access rights are defined by the service group, which is defined by the solution packages and other individual services assigned to the client entity.
- the client entity is enabled to create users organized into entitlement groups, which are granted certain access privileges to the accounts and services belonging to the client entity.
- the service group is a combined superset of all services to which the users may be entitled. For example, if the CASA customer is a company which has different departments and a number of employees within each department, each department or even each employee within each department could be designated as a user and provided with entitlement to different functions and applications.
- the functions and applications to which users are entitled are services in the solution packages that are assigned to the client entity. In this embodiment, the number of solution packages that may be provided to a client entity or customer varies as these solutions packages are developed and made available by the host institution.
- other applications used by the client entity or customer that are external to the present invention may also be integrated with the system of the present invention.
- the customer has standard software that the customer uses for general ledger processing and other functions, such as payroll
- the present invention provides a capability to interface that standard software with the business solutions of the present invention.
- This interfacing is initially provided on a customer and software specific basis and may be updated or other interaction may occur in a similar manner to how system software updates occur.
- the interfacing may include translating, such as converting data from one format to another format. This translating may occur, for example, using third party translation software.
- the customer interface for the present invention includes the capability for the customer to select parameters and preferences to allow the customer to customize, for example, the desktop that provides the user interface to the host system.
- business applications provided to the customer may be listed in a menu, and the customer may rename the menu items to names with which the customer is more comfortable.
- the customer may also, for example, place the menu items into folders and name those folders at their own convenience.
- the customer may, for example, customize the menu based on any criterion supported, such as time of the week.
- the customer may create a Monday folder and have applications that are applicable for Monday operations, have a Tuesday folder and have applications that are applicable to Tuesday operations ⁇ and the customer may name those applications differently for personal convenience so that the desktop will look slightly different for the customer on each day.
- the customer could then, for example, have a reset button that allows the customer to switch from the customer-specific name for a function and how it was organized back to a standard name and organization.
- the functions still work the same, but the customer has, for example, the ability to drag and drop.
- the customer may also select other preferences, such as the language in which functions and applications are displayed and operate.
- other preferences such as the language in which functions and applications are displayed and operate.
- a Chinese customer may view applications in Chinese, a French customer in French, a Russian in Cyrillic, a
- the present invention provides a preference code so that the customer can select to see, for example, the labels, the error messages, and, where possible, the data in the preference language is for that customer.
- An embodiment of the present invention also includes security features for both hardware and software that are tailored to the customer. According to one embodiment, not only is the physical machine authenticated, but also the sending customer. This authentication is accomplished using, for example, a trust certificate, which authenticates both parties (the customer and the host institution) mutually and allows both parties to identify themselves. Authentication can include a password and a physical piece of equipment, such as an interface card.
- the architecture of an embodiment of the present invention is organized into a plurality of hierarchical levels. One layer of this architecture allows for identification of the location of the user accessing the system or the location at which a particular process is being performed.
- the system can then determine the protocol under which such location is operating and communicate with that location in its own native protocol.
- exchanges between the remote user and the system are relatively error free because both locations operate on the same protocol.
- the system software is written so as to accept totally new software. This is possible via the system software's standard interface.
- the system has a predefined interface that is used to interact with other software systems. By standardizing this interface, newly written code at the user level need only be written to exchange data and commands via this interface. This prevents the need of rewriting the system software whenever a user wants to add new software to a client computer.
- FIG. 2 provides a high-level view of the CASA comprehensive infrastructure according to one embodiment of the present invention.
- the comprehensive infrastructure comprises the following architectural components: an applications framework 10 that supports rapid applications development; a session manager 20 which manages the life-time of a user session; a facility called a list manager 30 which manages the retrieval of generic list data; a facility for providing an abstraction between persisted data and the application called the data access manager 70; a facility which provides an abstraction between product servicing applications and the delivery application; in an embodiment of the present invention, this abstraction is referred to as the business services interface 80; a facility for reporting called the reporting framework 130; a preference manager 140, which provides support for handling and managing user preferences; an infrastructure for event handling and performance management 40; robust audit logging facilities 50; facility for managing interchanges between common system components, which, in an embodiment of the present invention is referred to as the flow control manager 110; a robust security manager 100 supporting both hardware and flexible software implementations; an entitlements
- an applications framework 10 that supports rapid applications development
- a session manager 20 which manage
- the applications framework is a large portion of the system of an embodiment of the present invention.
- This framework is the core of the application in this embodiment and is particularly constructed to provide reusable elements that can and should be applied across all applications and products.
- the CASA applications framework includes a set of Java programs residing on both the client side and the server side that work together to simplify the development of CASA applications.
- the framework handles all the internal processing required to send data back and forth between client and server and provides a consistent error handling model.
- the framework further incorporates such entities as a navigation shell 11, form objects 12, user interface framework 13, data connector 14, applications object 15 and instruction object 16.
- the navigation shell 11 is, for example, a Java applet that occupies the entire client area of the browser and is the place where business applications forms are displayed and made available. All application forms are implemented as Java applets and/or HTML components, and the navigation shell design specifies that they are presented as panels and uniform resource locators (URLs).
- the shell is customizable (e.g., selection of solution packages, dynamic re-sizing of the form area) and data driven, and provides an interface for new forms and applications to be inserted.
- navigation in CASA includes two basic components — site navigation and application navigation. Site navigation is performed through the site menu, which is a standard navigation menu implemented by panels and URLs developed from the navigation shell 11. Application navigation takes place in the forms that belong to the application.
- the CASA navigation is organized as follows: the site navigation (menu) includes service categories and service classes within the service category, as filtered by the entitlement management, which will be described later; the application navigation includes forms for each service class and actions required within the forms. Together, the site navigation and the application navigation provide a hierarchical structure for the standard navigation menu as shown in Figure 3.
- a client user would first have access to the service categories 200 on the menu.
- Each service being offered by an institution to its clients belongs to a single service category, which represents the most general definition of its service; for example: transact, report, etc.
- Each service further belongs to a service class that is found under a service category.
- Service classes 210 are defined by like processes, data, and business purpose, and there may be one or more classes per service category. Belonging to each service class are the form types 220. They allow data entry to support transactional activity related to that class.
- Form types are by nature similar in that they are used for similar business purposes, and require the processes associated with their class. They can be process form types, which are used to support the processing of other forms in the class, or data form types, which typically contain similar data.
- Each form type in a class has one or more actual forms 230 associated with it. This allows for different versions of the form type, as may be required by a client's business. Furthermore, within each form there are one or more actions 240 to be performed by the client user.
- Figure 4 shows a more detailed embodiment of the navigation menu in accordance to an embodiment of the present invention.
- the service categories may include such options as inbox 202, transact 203, report 204, utilities 205, and shortcuts 206.
- Each service category may have its own service classes. For example, under the transact service category, there are service classes such as payments 212, foreign exchange 214, and intra-company or inter-companies netting 216.
- Each service class in turn, would include process form type 222 and data form type 224.
- the process form type typically includes such processing forms as input, modify/delete, verify, authorize, and view for processes associated with its class.
- the data form type typically includes form types that contain similar data.
- the form objects 12 are created and manipulated by the navigation shell 11 to generate the necessary application forms in the navigation menu. They are thus the entry points into the applications framework 10.
- the data connector 14 represents a standard form of passing data from the CASA client to the CASA servers. This connector is a network abstraction in CASA that handles the secure Hypertext Transport Protocol (HTTP) connection back to the CASA servers, and it is used by the applications framework to send requests to server-side application components.
- HTTP Hypertext Transport Protocol
- the User Interface (UI) framework 13 ( Figure 2) is an extension of the CASA applications framework 10.
- the UI framework 13 is a form panel that automates the transfer of CASA field collections from the CASA field collection fields, which collect data for the requested view from the navigation shell's server components, to graphical user interface (GUI) form fields for use by the navigation shell 11 to generate the navigation menu.
- GUI graphical user interface
- the UI framework 13 also formalizes and standardizes validations on fields, implementations model, view, and the controller paradigm that utilizes the CASA field collection.
- the UI framework ensures that services can be integrated into may solution packaging, that the services share the standard look and feel, and that development risk is mi imized by establishing library of standard reusable UI components.
- the applications object 16 provides the core server-side validation and business logic that controls the application. It is accessed by the navigation shell 11 via the form object 12 to generate an application form in the navigation menu.
- the applications object 16 also manages and determines the use of the instruction object 16. It is the key representation of the business case.
- the instruction object 16 is an abstract-base subclass of the application instructions, which extend the instruction class with required business logic for an instruction type. The responsibilities of the instruction object 16 include interfacing a data access layer
- the instruction object 16 via the DAL, interfaces with other components, such as the business systems interface (BSI) 80, flow control manager 110, audit logging 50, and entitlement services 90 to process those instructions.
- BSI business systems interface
- the instruction object 16 provides for consistent implementation of such components and a standard set of instructions such as modify, verify, and authorize.
- Other specific architectural components of the CASA infrastructure will now be described.
- the session manager 20 manages user sessions and establishes security protocols for the client user. It also manages the life-time of a user session and provides the entry point into the Java domain.
- the session manager 20 is a C++ component that makes a call into the
- the List Manager 30 provides generic access information to be presented in a list paradigm and provides a variety of methods with which to present information.
- the event logging and performance management 40 includes an entire suite of software developed to identify and uniformly process error messages. This aspect of the invention includes a method by which error strings (e.g., text messages) can be mapped to a particular end-user's language.
- the event logging and performance management 40 is comprised of three core functions: system audit log, error logging and notification, and application metrics.
- the system audit log captures user activities on the system.
- the users here include both the clients and the banking personnel.
- Error logging and notification is used for problem notification, tracking, and resolution. This function insures that errors are reported to the client and recorded in an error log. It also provides an error trace facility to support customer problem resolution.
- Application metrics are statistics about system usage that are captured and stored to support various system analysis for purposes such as performance measurement, usage patterns, and electronic billing. Performance measurement is done to determine ease of use and system performance. This information is used to gauge the intuitiveness of the system interface, as well as system execution times. In addition to performance measurement, the system will also track the number of times a user accesses a particular form or function. This tracking information is used to identify users of particular features for various purposes, such as marketing, workflow analysis, design modifications, impact analysis, etc. Usage statistics may also be used for the purpose of customer billing. One such purpose may be a determination by the institution of the frequency in which CASA services have been used by customers in order to charge appropriate user fees.
- Audit logging 50 is a service that is used uniformly by all applications of the present invention. Every event and key stroke is monitored, allowing one the ability to develop very customized and personalized applications targeted to meet the needs of specific clients.
- the typical audit record contains the complete state of the instruction before modification, and it also contains the complete state after modification.
- the data access manager 70 is a generic means to abstract the details of the database implementation away from the application. In using this tool, changes can be made to the database (including replacing the database with another) and the DAL in a manner that can be made transparent to the application.
- the BSI 302 provides an abstraction layer between the CASA applications and various product application systems (PAS) and common servers belonging to the CASA institution.
- the application layer 300 contains the business and data flow logic implemented by the
- the BSI layer 302 encapsulates the PAS functionality 304 for the CASA application layer 300. It exposes a well-known interface that hides the physical location and formats of the data and the logic that implement functions needed by the application layer 300 if that function is supplied by a PAS 304. There is at least one BSI object for every PAS that CASA is connected to. In some cases there may be BSI objects which perform a routing function if a particular business function is serviced by more than one PAS.
- the DAL 308 encapsulates the physical implementation of the CASA database or data store. It exposes a well-know interface(s) that supplies all the necessary persistent data storage functions within the CASA system.
- the instructions, libraries and other application level objects would then use DAL objects to manage persistent data storage in the CASA Data Store (CDS) 310 and the CASA Business Systems Interface (BSI) objects to access the PAS functionality.
- CDS CASA Data Store
- BSI CASA Business Systems Interface
- PAS and common servers freeing the application instruction developer from all the intricacies in dealing with varying communication and interface protocols for each PAS and common server.
- the Entitlement management 90 ( Figure 2) aspect of the present invention maintains the access control lists and permission information for business data and business functions.
- Business instructions use this service to determine the set of operations that a user is entitled to perform on an instruction in a given state, and the standard navigation menu is also filtered accordingly by user entitlement.
- Client users only see those classes to which they are entitled, and under a class in the application frame, they can only perform the processes to which they are entitled. For example, a user is entitled to the payments class and is entitled to perform input and authorize for the class.
- the navigation menu would then only show the payments class, and the application frame would only allows navigation to input and authorizes processing of forms.
- the security manager 100 incorporates both hardware and software components.
- Components include the use of Data Encryption Standard (DES) Gold and Smartcard technologies, X.509 Certificates, Web Crusader with Entrust, Entrust Server components, Firewalls, and specially developed entitlements server and the application of the event logging manager.
- Data encryption in accordance with an embodiment of the present invention may be performed by a number of commercially available circuits, which provide encryption according to the DES standards referred to above.
- both the data entry device and the receiving unit include circuitry to allow encryption and decryption of the data and command signals.
- the encryption aspects of the present invention address a number of problems with the prior art.
- Signal transmissions to remote locations via wireless or landline communication methods may be intercepted by unauthorized recipients or may activate or interfere with devices other than the device for which the instructions were intended.
- wireless and landline communication in general is susceptible to interception and use by those other than the intended recipients. Therefore, it has been desirable to encrypt or encode wireless communications.
- Existing systems typically have employed cryptoalgorithms, which operate to encrypt digital data into an unintelligible form for transmission over non-secure communications channels, such as commercial telephone lines.
- An embodiment of the present invention incorporates use of the DES method of encryption, utilizing a data encryption key, which consists of a multi-bit binary word, such as the 64 bit word used in the original DES standard.
- the key is used as a variable element in a publicly known mathematical algorithm that converts digital data into an apparently random sequence of bits.
- the same key must be known to both the sender and the receiver because the key is required to decrypt the encrypted data by the standard DES decryption procedure. Since both the encryption and decryption procedures are publicly known, the security of the key is crucial to the effective use of the DES.
- DES users typically change keys at frequent intervals. For example, federal agencies using the keys provided by the National Security Agency typically change keys on a daily basis.
- the flow control manager 110 is a common component of the system which is used by the instruction object and library objects to impose a designated workflow based upon a set of fields sourced from an instruction or library object. Flow controls are set at the Client Entity level.
- the client entity Is an organization of an account group, a service group, and users. It represents a CASA customer, and it is identified by a Client Entity Name, Description, and a unique Identifier.
- the reporting framework 130 ( Figure 2) provides client users with a capability to custom select, schedule, and view reports on both ad hoc and recurring bases, as shown in Figure 7.
- the reports need not only contain transaction information but may also include other information, such as billing information.
- the reporting framework is both a static and dynamic reporting infrastructure that enables the creation and use of online reports. It provides a navigation model to available reports, enforces the security manager based upon user entitlement, enforces low level data entitlement at the database for table access, provides scheduling capabilities, supports run-time criteria, and supports the inbox navigation model.
- the static reporting support facility uses Crystal Reports designer to define report layout and generate structured query language (SQL). It also uses the Crystal Info three tier architecture to support such functions as scheduling and load balancing.
- the facility supports various data output formats (e.g., HTML, Crystal.rpt, CSV), supports various delivery mechanisms (e.g., E-mail, MailBox) and can be viewed through a chunking mechanism for more efficient bandwidth utilization.
- the dynamic reporting facility allows the full result set of a report query to be delivered to the client.
- the actual presentation of the result set can be handled by client control.
- the facility allows the result set to be passed to other client Java applets for charting and other types of graphical reporting needs.
- the result set can be stored on the client file system.
- the preference manager 140 ( Figure 2) provides a framework for handling user and application preferences. New application preference requirements are registered with the preference manager, which handles such functions as the persistence of preferences and access.
- the business services directory or solutions packaging 150 ( Figure 2) is tailored to market opportunities and allows businesses to dynamicall ⁇ package discrete services into customized solutions to meet client needs. This is done through the interactions between entitlements, BSI, and PAS, and other necessary components within the CASA architectural framework as described earlier.
- the deployment/packaging feature 120 ( Figure 2) takes advantage of the flexibility of the applications framework 10 to deploy updates of the CASA features to the client users via the network. This eliminates the costly need to dispatch service personnel to individual client sites for the updates.
- the flexibility of the applications framework 10 also allows for the packaging of additional applications for the client users should they be requested.
- FIGS 9a-b show the technical features of the deployment model for remote clients, along with the reporting subsystem, that employs components of the CASA system.
- Another major area of the CASA system in accordance to an embodiment of the present invention is the applications utilities 60 ( Figure 2).
- Each utility is a major sub-system in its own right that acts to provide common or generic services typically used by applications and thought of from an end-user perspective as stand-alone integration applications.
- the utilities include a set of Java programs that enable developers to build and easily integrate business applications on CASA.
- the CASA inbox 62 is a service category available within the navigation menu. Its purpose is to display unsolicited and solicited messages or information to CASA client users from a variety of sources.
- the CASA inbox also serves as an alternative navigational model that allows the end- user a single view of the workspace and a way to view pending work, reports that have been run, service messages, and other such items.
- the main function of the CASA inbox is to display a consolidated list of jobs or tasks awaiting inputs from the user, which allows easy retrieval of information from various different sources.
- Figure 10 shows a diagram of the CASA inbox and its capabilities.
- the inbox UI includes a separate popup window that remains visible even while the user navigates to CASA's other applications.
- An example of the inbox UI is shown in Figure 11.
- the window has tab folders on top so that user can navigate between status, messages, and action views.
- the messages view lists and displays all the broadcast CASA messages and any messages that the user subscribed.
- Action view lists and displays all the items that require user's input to be processed.
- status view serves as the user's central depository, listing and displaying items from both messages and action views.
- Figure 12 shows another application utility, the file import/export functions.
- File import 64 Figure 2 provides for two types of imports, in-session file import and out-of-session file import.
- In-session file import is supported via, for example, a Web browser and delivers information over HTTP.
- Import collaborates with translation services, instruction, and libraries within the CASA system to provide an efficient mechanism for bulk data loads typically originating from another system.
- File export 63 Figure 2 supports industry standard output formats to extract customer data out of the invention to feed into an end-client proprietary system.
- E-mail infrastructure 61 ( Figure 2) allows client services representatives and other personnel to communicate with clients. This feature enables pro-active delivery (e.g., confirmation of services, market research) of critical information.
- the ability to provide help documents and other marketing information is provided by an embodiment of the present invention via an extensive intra-net self- publishing model (ISPM).
- ISPM extensive intra-net self- publishing model
- Figure 13 shows a system functional view of the CASA comprehensive infrastructure of Figure 2 as described above.
- the customer access platform interface 500 includes the business services directory 150, UI framework 13, security manager 100, reporting framework 130, audit logging manager 50, and events and performance manager 40 of Figure 2.
- This platform interface 500 provides customers with access to a myriad of services offered by the host institution, such as product specific services 510 and cross product services 520, by accessing the back-end product processors, which include the PAS 540 and data stores 545, via the DAL 532 and BSI 540, as described earlier.
- the system comprises clients which request or invoke services and servers that respond to invocation or requests.
- FIG. 14b shows a detailed view of the CASA architectural constructs of Figure 14a and incorporates examples of components that can be used in the CASA system
- Figure 14c further shows the technical architectural details of the BSI and DAL within the applications server 570 of Figure 14b.
- FIG. 14c there is at least one BSI object 598 for every PAS 599 that CASA is connected to, and the DAL 597 allows the application level objects in the application layer 596 to manage persistent data storage in CASA data store, which includes the operational data store (ODS) and the reporting data store (RDS).
- ODS operational data store
- RDS reporting data store
- the activation process 600 which can be performed by the host institution or the client, is composed of the following functions: a client definition function 601 , which is used to define the client, the client contacts, security requirements, and enterprise structure to CASA; a solution definition function 602, which is used to define the services that the client requires, and it consists of a solution assist wizard 605 which guides the client or host institution through the service selection and solution package assignment process through a series of questions and answers; a service activation function 603, which provides and enables the entry of service information through using service definition forms, each existing for a service class that is provided on CASA, such as payments or intra-company netting; a legal activation function 604, which is used to automatically select the legal documents that are required for client activation and entitlements on CASA; and the activation reports 614, which are used to provide the CASA implementation groups of the host institution with the information required to establish the client on the back end processors 595 shown in figures 14a and 14b.
- a client definition function 601 which is used to define the client
- FIG 16 shows the steps in an activation process flow according to the above embodiment.
- a client first requests certain services being provided by the host institution and obtains a letter of commitment from the host sales representative or the CASA web site.
- the client signs the letter of commitment and mails the letter along with relevant client information to the host institution.
- the CASA implementation groups using the client definition from the activation menu in the CASA system, would complete the client contacts, security information, and client enterprise forms on the system.
- the client is now assigned a client entity ID, user ID and password.
- a client profile is now created, identifying client information such as client entity, primary contacts, client legal structure and the solution packages assigned to the client.
- a contact database within the CASA system is also updated with the information entered.
- step S6 the host institution distributes to the client a software installation package, a testword to authenticate the client, and the DES/Gold cards and Entrust Certificates that are required to provide the security manager access to CASA or to establish user entitlement.
- the installation software can be deployed on a storage medium such as CD-ROM or diskettes, or downloaded from the CASA web site.
- the DES Gold and Entrust libraries in CASA system are updated, and the serial numbers of the DES Gold cards that are sent to the client are entered into the DES Gold library. This provides an audit trail and enables the host institution to authenticate the client entity and its users.
- step S7 once the installation on the client system is complete, and the client is authenticated and logged on to the CASA system, the client, with or without the assistance of the host sales representative, selects the solution assist wizard 605 ( Figure 15) to create and assign the desired solution packages to the client.
- the solution packages are assigned to the client based on the functions selected.
- the client profile is then updated.
- step S8 service definition forms are automatically selected and generated by the CASA system based on the information entered in the solution assist wizard and the solution packages assigned to the client.
- One service defmition form is completed for each of the solution packages assigned to the client.
- the client profile and activation library are then updated.
- the client or the host institution can directly select the Service Activation function 603 from the activation menu in Figure 15 to show a listing of service definition forms.
- the client or the host institution selects a service definition form and enters the information required to complete the form. This process is repeated for each service definition form that is required to define the functions the client wishes to perform.
- Solution packages are then assigned to the client based on the services selected, and the client profile and activation libraries are updated.
- service activation forms are automatically generated based on the solution packages assigned to the client, the information found in the service definition forms, and the information contained in the client profile. These forms are automatically routed to the respective implementation group and/or client for review and authorization.
- the service activation forms can be entered individually by the client via the service activation function in the activation menu, and they are printed and signed by the client and mailed to respective organization handling the services within the host institution.
- step S10 the respective host organization activates the service activation forms once the client reviews and authorizes the service activation forms.
- step SI 1 a set of standard and service specific legal documents with regard to the requested services are generated and routed to the client, and legal document library in the CASA system is updated.
- the client either authorizes the legal documents or requests modifications. If modifications are requested, an e-mail message is sent to the appropriate legal organization within the host institution outlining the requested modifications. This process is repeated, until both parties reach an agreement.
- step SI 2 once the client signs and returns the agreed legal documents.
- An appropriate host organization signs and authorizes the legal documents.
- the documentation database, the legal document database, and the activation database in the CASA system are now updated, and in step S13 notifications are sent to the appropriate host organization to entitle the client to the various requested services.
- the client can request additional CASA services from the host institution by repeating the above steps, starting at step S7.
- the beneficial features of CASA business services include 1) customization, 2) user navigation,
- the client is able to customize the default standard navigation menu by viewing the structure of the available personal service group (the Categories, classes, and forms to which the client access rights), and then applying a custom organization to it. Users within each client entity are also provided with customization feature to further customize the modified navigation menu from the client entity above.
- the custom menu is not required to contain all services to which the client entity or a user has access. Rather, they are able to switch between their custom menus and standard menus. This ensures access to all services, regardless of customization.
- the system software of the present invention enables customization on various internal and external levels.
- electronic banking services can move further toward true, tailored solutions, shaped by industry or by customer need. This is best seen in Figure 17.
- the first layer of customization occurs at the "services provided to the customer by the bank" level.
- the bank had twenty (20) services, one client may only purchase ten (10) of the services while another client may purchase fifteen (15).
- the first layer of customization occurs at the level of service provided to the client by the bank.
- a second level of customization occurs at the group level.
- a large corporation may purchase a plurality of services from the bank, but will have a plurality of departments which will be specialized. An example would be one department that strictly deals with domestic transactions. While a transaction application of the system available from the bank will be able to handle both international and domestic transactions, the second level of customization will limit a purely domestic operation to only domestic transactions. Alternatively, having two applications for international and domestic transactions, the group level specialization will restrict the domestic department's access to only the domestic application and not the international application and vice versa.
- the user Upon correct verification of the user identity by the system, the user is connected to his or her account, and the user can perform with the aid of a mouse any desired and entitled banking services on the account via a window-based navigation screen or shell that includes a navigation menu, an application specific main menu, and other popup menus.
- the overall benefits include efficient and cost effective implementation of software updates and new banking services, enhanced customer service, faster development and delivery to market of new softwares, use of leading edge technologies, improved communication speeds, and user-friendly windows/mouse environment.
- the UI includes the above customization feature which allows navigation menus to be customized, the system eliminates unnecessary information and activity by delivering entitlements that are user-specific.
- Figures 18a-h show examples of some of the possible ways that a user can customize a standard navigation menu.
- Figure 18a shows, for example, a standard menu for the transact service category, as described earlier with reference to Figures 3 and 4.
- Figures 18b-d show some of the possible modifications of Figure 18a
- Figures 18e-h show blank menu buttons to allow the user to rename menu items to names with which the user is more comfortable.
- user entitlement to specific features, functions, and applications, as authorized by the above client entity and the host institution may also affect the how the navigation menu can be customized in Figures 18b-h.
- the system software for collaboration supports several types of communication between clients and clients and the bank. The communication paths can be broken down into three main categories. The first can be characterized as an off-line system. This is most like an email system.
- One client sends a message to another client or the bank, regardless of whether anyone at the receiving institution is on line or not, and the message is queued to the recipient. When the recipient goes on line again, the message will be there waiting for him or her in the recipient's inbox.
- the second messaging system involves public comments.
- the system software supports bulletin boards. These bulletin boards may be restricted to specific clients or may be available to all clients. Generally, the bulletin board allows anyone to post comments and read comments posted by others.
- the third type of message is a real time message.
- This is a message that can be sent to a recipient who is on-line at the moment the message is sent.
- This type of message supersedes the other processes for a moment on the recipient's terminal or PC.
- One form of real time communication in accordance with this embodiment involves a chat room. Here, messages are posted publicly for all to view and respond to. The correspondence could be one-on-one or with multiple participants depending on the chat room used.
- Another form of real time communication involves a whiteboard communication. Here, an object, say a document or a scanned picture, is displayed for all participants to view. Each one may edit the object and view the edits and additions being made by others in substantially real time.
- a further form of real time communication is videoconferencing. As broadcasting speed and quality improve via the Internet, customers are able to contact and see each other online. Customers can speak with
- the customer service component within CASA is geared to enhance a host institution's, such as a banking institution's, ability to offer self-directed services to its customers.
- the CASA component provides customers with an alternative option to inquiries and problem resolution, allows easy and quick access to information, thereby resulting in faster inquiry response, and results in fewer customer service calls.
- CASA allows customers to exchange data within their internal systems, both proprietary and commercial (e.g.
- FIG 19 illustrates the plurality of ways a user of services, such as bank services, can access the bank's servers that house the CASA system software in an embodiment of the preset invention.
- the user in order to perform banking transactions, the user must access the bank's servers.
- the user may access the servers via a modem and by directly dialing into the servers.
- a firewall exists to provide a level of security to prevent unauthorized access.
- Another method of accessing the system is through a corporate network and its direct connection to the internet via, for example, a Tl line. This provides the user with faster access than with a modem and still gives the individual user access to other software programs available on the corporate servers.
- the corporate server can access the bank's servers via a modem and the Internet.
- a further method of connecting the user to the bank's servers is via a modem connection to the user's Internet service provider. The connection is completed by accessing the bank's servers via the Internet.
Abstract
Description
Claims
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US7389355B2 (en) | 2008-06-17 |
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