WO1999014930A3 - Method and apparatus for automatic network connection between a small business and a client - Google Patents

Method and apparatus for automatic network connection between a small business and a client Download PDF

Info

Publication number
WO1999014930A3
WO1999014930A3 PCT/US1998/018643 US9818643W WO9914930A3 WO 1999014930 A3 WO1999014930 A3 WO 1999014930A3 US 9818643 W US9818643 W US 9818643W WO 9914930 A3 WO9914930 A3 WO 9914930A3
Authority
WO
WIPO (PCT)
Prior art keywords
call
subscription server
link
browsing person
client
Prior art date
Application number
PCT/US1998/018643
Other languages
French (fr)
Other versions
WO1999014930A2 (en
Inventor
Yuri Shtivelman
Original Assignee
Genesys Telecomm Lab Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Genesys Telecomm Lab Inc filed Critical Genesys Telecomm Lab Inc
Priority to AU91317/98A priority Critical patent/AU740347B2/en
Priority to CA002302676A priority patent/CA2302676C/en
Priority to JP2000512341A priority patent/JP2001517033A/en
Priority to EP98943556A priority patent/EP1021909B1/en
Publication of WO1999014930A2 publication Critical patent/WO1999014930A2/en
Publication of WO1999014930A3 publication Critical patent/WO1999014930A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0027—Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

An Internet system for providing call-back services for a subscriber (110) includes a web page having a call-back link to a subscription server (130); a call-back application operating on the subscription server (130) and adapted for accepting input from a browsing person linked to the subscription server (130) by the call-back link; and a call-switching system (140) connected to and responsive to the call-back application on the subscription server (130). In this system the browsing person, upon activating the call-back link, is linked to the call-back application on the subscription server (130) and prompted for input including a call-back number, and the subscription server (130), after accepting the input, directs the call-switching system (140) in establishing a telephony link between the subscriber and the browsing person. In some instances the telephony switch is part of a call-center with connected agents, and agents are assigned to represent selected subscribers. In this instance call-back connection is made between a browsing person and an agent.
PCT/US1998/018643 1997-09-12 1998-09-08 Method and apparatus for automatic network connection between a small business and a client WO1999014930A2 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
AU91317/98A AU740347B2 (en) 1997-09-12 1998-09-08 Method and apparatus for automatic network connection between a small business and a client
CA002302676A CA2302676C (en) 1997-09-12 1998-09-08 Method and apparatus for automatic network connection between a small business and a client
JP2000512341A JP2001517033A (en) 1997-09-12 1998-09-08 Method and apparatus for automatic network connection between small business and client
EP98943556A EP1021909B1 (en) 1997-09-12 1998-09-08 Method and apparatus for automatic network connection between a small business and a client

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/928,744 US6393015B1 (en) 1997-09-12 1997-09-12 Method and apparatus for automatic network connection between a small business and a client
US08/928,744 1997-09-12

Publications (2)

Publication Number Publication Date
WO1999014930A2 WO1999014930A2 (en) 1999-03-25
WO1999014930A3 true WO1999014930A3 (en) 1999-05-06

Family

ID=25456677

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1998/018643 WO1999014930A2 (en) 1997-09-12 1998-09-08 Method and apparatus for automatic network connection between a small business and a client

Country Status (6)

Country Link
US (3) US6393015B1 (en)
EP (1) EP1021909B1 (en)
JP (1) JP2001517033A (en)
AU (1) AU740347B2 (en)
CA (1) CA2302676C (en)
WO (1) WO1999014930A2 (en)

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AU9131798A (en) 1999-04-05
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EP1021909A4 (en) 2004-09-22
US7602766B2 (en) 2009-10-13
US6393015B1 (en) 2002-05-21
WO1999014930A2 (en) 1999-03-25
US20020136209A1 (en) 2002-09-26
EP1021909A2 (en) 2000-07-26
JP2001517033A (en) 2001-10-02
EP1021909B1 (en) 2012-06-20
AU740347B2 (en) 2001-11-01
US20050141488A1 (en) 2005-06-30
US7756109B2 (en) 2010-07-13

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