WO1998036551A1 - Method and apparatus for connecting an incoming call to a computer system that is already engaged in a communication session - Google Patents
Method and apparatus for connecting an incoming call to a computer system that is already engaged in a communication session Download PDFInfo
- Publication number
- WO1998036551A1 WO1998036551A1 PCT/US1998/001679 US9801679W WO9836551A1 WO 1998036551 A1 WO1998036551 A1 WO 1998036551A1 US 9801679 W US9801679 W US 9801679W WO 9836551 A1 WO9836551 A1 WO 9836551A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- client computer
- server
- call
- incoming call
- pstn
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
- H04M3/4281—Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
- H04M2203/156—On-line status dependent routing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0033—Notification or handling of incoming calls by a computer
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/126—Interworking of session control protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/129—Details of providing call progress tones or announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/1295—Details of dual tone multiple frequency signalling
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
- Exchange Systems With Centralized Control (AREA)
- Communication Control (AREA)
Abstract
Description
Claims
Priority Applications (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU62545/98A AU6254598A (en) | 1997-02-14 | 1998-02-03 | Method and apparatus for connecting an incoming call to a computer system that is already engaged in a communication session |
EP98904748A EP1016262A4 (en) | 1997-02-14 | 1998-02-03 | Method and apparatus for connecting an incoming call to a computer system that is already engaged in a communication session |
CA002281479A CA2281479C (en) | 1997-02-14 | 1998-02-03 | Method and apparatus for connecting an incoming call to a computer system that is already engaged in a communication session |
SE9902820A SE9902820L (en) | 1997-02-14 | 1999-07-30 | Method and Device for Connecting an Incoming Call to a Computer System Already Engaged in a Communication Session |
FI991727A FI19991727A (en) | 1997-02-14 | 1999-08-13 | Method and Device for Connecting an Incoming Call to a Communication Session in an Already Busy Computer System |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US80169897A | 1997-02-14 | 1997-02-14 | |
US08/801,698 | 1997-02-14 |
Publications (1)
Publication Number | Publication Date |
---|---|
WO1998036551A1 true WO1998036551A1 (en) | 1998-08-20 |
Family
ID=25181825
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US1998/001679 WO1998036551A1 (en) | 1997-02-14 | 1998-02-03 | Method and apparatus for connecting an incoming call to a computer system that is already engaged in a communication session |
Country Status (6)
Country | Link |
---|---|
EP (1) | EP1016262A4 (en) |
AU (1) | AU6254598A (en) |
CA (1) | CA2281479C (en) |
FI (1) | FI19991727A (en) |
SE (1) | SE9902820L (en) |
WO (1) | WO1998036551A1 (en) |
Cited By (32)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6252952B1 (en) | 1999-12-30 | 2001-06-26 | At&T Corp | Personal user network (closed user network) PUN/CUN |
EP1117236A2 (en) * | 2000-01-12 | 2001-07-18 | Alcatel | Handling of incoming calls during an online data session |
US6343115B1 (en) | 1996-02-13 | 2002-01-29 | At&T Corp | Method of announcing an internet call |
US6343121B1 (en) | 1998-06-29 | 2002-01-29 | At&T Corp | Selective call waiting service |
US6353611B1 (en) | 1995-11-27 | 2002-03-05 | At&T Corp. | Call waiting feature for a telephone line connected to the internet |
US6373817B1 (en) | 1999-12-30 | 2002-04-16 | At&T Corp. | Chase me system |
US6438222B1 (en) | 1998-12-23 | 2002-08-20 | At&T Corp. | Method and system for processing a telephone call while on-line |
US6449246B1 (en) | 1999-09-15 | 2002-09-10 | Telcordia Technologies, Inc. | Multicarrier personal access communication system |
US6532286B1 (en) | 1998-12-23 | 2003-03-11 | At&T Corp. | Method and system for processing a telephone call |
US6570855B1 (en) | 1999-12-30 | 2003-05-27 | At&T Corp. | Automatic call manager traffic gate feature |
US6587458B1 (en) | 1999-08-04 | 2003-07-01 | At&T Corporation | Method and apparatus for an internet Caller-ID delivery plus service |
US6687360B2 (en) | 1999-12-30 | 2004-02-03 | At&T Corp. | Personal IP follow-me service |
EP1650939A1 (en) * | 2003-07-29 | 2006-04-26 | Softbank BB Corp. | Gateway device, private branch exchange system, and private branch exchange method |
US7397910B2 (en) | 1999-04-01 | 2008-07-08 | Callwave, Inc. | Method and apparatus for providing expanded telecommunications service |
US7742586B1 (en) | 2004-06-14 | 2010-06-22 | Callwave, Inc. | Enhanced service levels for call-processing services |
US8005100B2 (en) * | 2006-09-21 | 2011-08-23 | Active Control Technology Inc. | Network for confined hazardous or other extreme environments |
US8855107B1 (en) | 2005-07-01 | 2014-10-07 | Callwave Communications, Llc | Methods and systems for call routing via a telephone number |
US8891753B2 (en) | 1999-04-01 | 2014-11-18 | Callwave Communications, Llc | Methods and apparatus for providing expanded telecommunications service |
US8971216B2 (en) | 1998-09-11 | 2015-03-03 | Alcatel Lucent | Method for routing transactions between internal and external partners in a communication center |
US9002920B2 (en) | 1998-09-11 | 2015-04-07 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
US9036626B2 (en) | 2004-08-24 | 2015-05-19 | Comcast Cable Holdings, Llc | Method and system for locating a voice over internet protocol (VOIP) device connected to a network |
USRE45583E1 (en) | 1999-12-01 | 2015-06-23 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
USRE45606E1 (en) | 1997-02-10 | 2015-07-07 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
US9167097B2 (en) | 1999-12-30 | 2015-10-20 | Shoretel, Inc. | Responding to a call with a prompt and routing the call to a phone selected in response to the prompt |
US9300699B2 (en) | 1999-12-30 | 2016-03-29 | Shoretel, Inc. | System with call forward profile |
USRE46060E1 (en) | 1997-02-10 | 2016-07-05 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
US9516171B2 (en) | 1997-02-10 | 2016-12-06 | Genesys Telecommunications Laboratories, Inc. | Personal desktop router |
US9553755B2 (en) | 1998-02-17 | 2017-01-24 | Genesys Telecommunications Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
USRE46438E1 (en) | 1999-09-24 | 2017-06-13 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
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US5557668A (en) * | 1992-06-25 | 1996-09-17 | Teledata Solutions, Inc. | Call distribution system with distributed control of calls and data distribution |
US5572577A (en) * | 1993-11-09 | 1996-11-05 | Icl Data Oy | Information system for a PABX |
Family Cites Families (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE3315884A1 (en) * | 1983-05-02 | 1984-11-08 | Telefonbau Und Normalzeit Gmbh, 6000 Frankfurt | Method and circuit arrangement for operating a centrally controlled telecommunication, particularly telephone, switching system |
US5434906A (en) * | 1993-09-13 | 1995-07-18 | Robinson; Michael J. | Method and apparatus for processing an incoming call in a communication system |
DE69534262T2 (en) * | 1995-01-05 | 2006-05-04 | Ntt Mobile Communications Network Inc. | COMMUNICATION COMMUNICATION SYSTEM AND METHOD |
-
1998
- 1998-02-03 EP EP98904748A patent/EP1016262A4/en not_active Withdrawn
- 1998-02-03 WO PCT/US1998/001679 patent/WO1998036551A1/en not_active Application Discontinuation
- 1998-02-03 CA CA002281479A patent/CA2281479C/en not_active Expired - Lifetime
- 1998-02-03 AU AU62545/98A patent/AU6254598A/en not_active Abandoned
-
1999
- 1999-07-30 SE SE9902820A patent/SE9902820L/en not_active Application Discontinuation
- 1999-08-13 FI FI991727A patent/FI19991727A/en unknown
Patent Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5557668A (en) * | 1992-06-25 | 1996-09-17 | Teledata Solutions, Inc. | Call distribution system with distributed control of calls and data distribution |
US5572577A (en) * | 1993-11-09 | 1996-11-05 | Icl Data Oy | Information system for a PABX |
Non-Patent Citations (1)
Title |
---|
See also references of EP1016262A4 * |
Cited By (63)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6961333B2 (en) | 1995-11-27 | 2005-11-01 | At&T Corp | Call waiting feature for a telephone line connected to the internet |
US6353611B1 (en) | 1995-11-27 | 2002-03-05 | At&T Corp. | Call waiting feature for a telephone line connected to the internet |
US6842448B1 (en) | 1995-11-27 | 2005-01-11 | At&T Corp. | Call waiting feature for a telephone line connected to the internet |
US6343115B1 (en) | 1996-02-13 | 2002-01-29 | At&T Corp | Method of announcing an internet call |
USRE45606E1 (en) | 1997-02-10 | 2015-07-07 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
USRE46243E1 (en) | 1997-02-10 | 2016-12-20 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US9516171B2 (en) | 1997-02-10 | 2016-12-06 | Genesys Telecommunications Laboratories, Inc. | Personal desktop router |
USRE46060E1 (en) | 1997-02-10 | 2016-07-05 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
USRE46521E1 (en) | 1997-09-30 | 2017-08-22 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
US9553755B2 (en) | 1998-02-17 | 2017-01-24 | Genesys Telecommunications Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
US7848506B1 (en) | 1998-06-29 | 2010-12-07 | At&T Intellectual Property Ii, L.P. | Selective call waiting service |
US7099452B1 (en) | 1998-06-29 | 2006-08-29 | At&T Corp. | Selective call waiting service |
US6738467B1 (en) | 1998-06-29 | 2004-05-18 | At&T Corp. | Selective call waiting service |
US6343121B1 (en) | 1998-06-29 | 2002-01-29 | At&T Corp | Selective call waiting service |
US9002920B2 (en) | 1998-09-11 | 2015-04-07 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
USRE46387E1 (en) | 1998-09-11 | 2017-05-02 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US10218848B2 (en) | 1998-09-11 | 2019-02-26 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US9350808B2 (en) | 1998-09-11 | 2016-05-24 | Alcatel Lucent | Method for routing transactions between internal and external partners in a communication center |
US8971216B2 (en) | 1998-09-11 | 2015-03-03 | Alcatel Lucent | Method for routing transactions between internal and external partners in a communication center |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
US6775370B2 (en) | 1998-12-23 | 2004-08-10 | At&T Corp. | Method and system for processing a telephone call while on-line |
US6532286B1 (en) | 1998-12-23 | 2003-03-11 | At&T Corp. | Method and system for processing a telephone call |
US6438222B1 (en) | 1998-12-23 | 2002-08-20 | At&T Corp. | Method and system for processing a telephone call while on-line |
US8891753B2 (en) | 1999-04-01 | 2014-11-18 | Callwave Communications, Llc | Methods and apparatus for providing expanded telecommunications service |
US9647978B2 (en) | 1999-04-01 | 2017-05-09 | Callwave Communications, Llc | Methods and apparatus for providing expanded telecommunications service |
US7397910B2 (en) | 1999-04-01 | 2008-07-08 | Callwave, Inc. | Method and apparatus for providing expanded telecommunications service |
US9319523B2 (en) | 1999-04-01 | 2016-04-19 | Callwave Communications, Llc | Methods and apparatus for providing expanded telecommunications service |
US6587458B1 (en) | 1999-08-04 | 2003-07-01 | At&T Corporation | Method and apparatus for an internet Caller-ID delivery plus service |
US6449246B1 (en) | 1999-09-15 | 2002-09-10 | Telcordia Technologies, Inc. | Multicarrier personal access communication system |
USRE46438E1 (en) | 1999-09-24 | 2017-06-13 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE46457E1 (en) | 1999-09-24 | 2017-06-27 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE45583E1 (en) | 1999-12-01 | 2015-06-23 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
US9167097B2 (en) | 1999-12-30 | 2015-10-20 | Shoretel, Inc. | Responding to a call with a prompt and routing the call to a phone selected in response to the prompt |
US9300699B2 (en) | 1999-12-30 | 2016-03-29 | Shoretel, Inc. | System with call forward profile |
US6373817B1 (en) | 1999-12-30 | 2002-04-16 | At&T Corp. | Chase me system |
US6687360B2 (en) | 1999-12-30 | 2004-02-03 | At&T Corp. | Personal IP follow-me service |
US6570855B1 (en) | 1999-12-30 | 2003-05-27 | At&T Corp. | Automatic call manager traffic gate feature |
US6252952B1 (en) | 1999-12-30 | 2001-06-26 | At&T Corp | Personal user network (closed user network) PUN/CUN |
EP1117236A2 (en) * | 2000-01-12 | 2001-07-18 | Alcatel | Handling of incoming calls during an online data session |
US6947538B2 (en) | 2000-01-12 | 2005-09-20 | Alcatel | Process, service computer, switching centre, terminals and program modules for handling incoming telephone calls during and online data-network session blocking a subscriber line |
EP1117236A3 (en) * | 2000-01-12 | 2003-04-02 | Alcatel | Handling of incoming calls during an online data session |
USRE46538E1 (en) | 2002-10-10 | 2017-09-05 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
EP1650939A4 (en) * | 2003-07-29 | 2006-11-29 | Softbank Bb Corp | Gateway device, private branch exchange system, and private branch exchange method |
EP1650939A1 (en) * | 2003-07-29 | 2006-04-26 | Softbank BB Corp. | Gateway device, private branch exchange system, and private branch exchange method |
US7742586B1 (en) | 2004-06-14 | 2010-06-22 | Callwave, Inc. | Enhanced service levels for call-processing services |
US9258412B1 (en) | 2004-06-14 | 2016-02-09 | Callwave Communications, Llc | Enhanced service levels for call-processing services |
US8670536B1 (en) | 2004-06-14 | 2014-03-11 | Callwave Communications, Llc | Enhanced service levels for call-processing services |
US8165278B2 (en) | 2004-06-14 | 2012-04-24 | Callwave, Inc. | Enhanced service levels for call-processing services |
US8929258B1 (en) | 2004-06-14 | 2015-01-06 | Callwave Communications, Llc | Enhanced service levels for call-processing services |
US9055550B1 (en) | 2004-08-24 | 2015-06-09 | Comcast Cable Holdings, Llc | Locating a voice over packet (VoP) device connected to a network |
US9648644B2 (en) | 2004-08-24 | 2017-05-09 | Comcast Cable Communications, Llc | Determining a location of a device for calling via an access point |
US9036626B2 (en) | 2004-08-24 | 2015-05-19 | Comcast Cable Holdings, Llc | Method and system for locating a voice over internet protocol (VOIP) device connected to a network |
US9049132B1 (en) | 2004-08-24 | 2015-06-02 | Comcast Cable Holdings, Llc | Locating a voice over packet (VoP) device connected to a network |
US10070466B2 (en) | 2004-08-24 | 2018-09-04 | Comcast Cable Communications, Llc | Determining a location of a device for calling via an access point |
US10517140B2 (en) | 2004-08-24 | 2019-12-24 | Comcast Cable Communications, Llc | Determining a location of a device for calling via an access point |
US11252779B2 (en) | 2004-08-24 | 2022-02-15 | Comcast Cable Communications, Llc | Physical location management for voice over packet communication |
US11956852B2 (en) | 2004-08-24 | 2024-04-09 | Comcast Cable Communications, Llc | Physical location management for voice over packet communication |
US8855107B1 (en) | 2005-07-01 | 2014-10-07 | Callwave Communications, Llc | Methods and systems for call routing via a telephone number |
US9253319B1 (en) | 2005-07-01 | 2016-02-02 | Callwave Communications, Llc | Methods and systems for call connecting calls |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
US9854006B2 (en) | 2005-12-22 | 2017-12-26 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
US8005100B2 (en) * | 2006-09-21 | 2011-08-23 | Active Control Technology Inc. | Network for confined hazardous or other extreme environments |
Also Published As
Publication number | Publication date |
---|---|
FI19991727A (en) | 1999-08-13 |
EP1016262A4 (en) | 2004-09-22 |
SE9902820L (en) | 1999-10-13 |
CA2281479C (en) | 2002-07-23 |
SE9902820D0 (en) | 1999-07-30 |
CA2281479A1 (en) | 1998-08-20 |
EP1016262A1 (en) | 2000-07-05 |
AU6254598A (en) | 1998-09-08 |
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