US20060182250A1 - Application Independent Call Initiation - Google Patents
Application Independent Call Initiation Download PDFInfo
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- US20060182250A1 US20060182250A1 US11/278,353 US27835306A US2006182250A1 US 20060182250 A1 US20060182250 A1 US 20060182250A1 US 27835306 A US27835306 A US 27835306A US 2006182250 A1 US2006182250 A1 US 2006182250A1
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- telephone
- call
- call initiation
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- telephone call
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/66—Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
Definitions
- the present invention relates to initiation of telephone calls from a client computer on a network.
- a graphical user interface or GUI is a graphical representation or presentation of information.
- Various options that provide the user with the ability to manipulate information and data may be presented in a GUI that may consist of a window or menu.
- customer information such as a customer name, contact name, address, and zip code may be presented to a user in a visually appealing manner such that the words “Customer Name” appear next to a text field box with a space for a name, the words “Contact Name” appear next to a text field box with a space for a name, the word “Address” appears next to a text field box with a space for an address, and the words “Zip Code” appear next to a text field box with a space for a zip code.
- the field names may be displayed in a specific font or color with the text field boxes (or the information in the text field boxes) in the same or different font or color.
- the GUI provides for the display of the information.
- GUI representation of information is displayed in a window with several standard components that are displayed regardless of the type, style, or content of the information to be displayed by the GUI.
- a display may be contained within a frame.
- the top of the window may have a title bar for which a title may be specified.
- Below title bar may be a menu bar.
- the menu bar may be associated with various capabilities.
- the menu bar may have various submenus. Each submenu may be a menu itself or a command that can be selected by the user.
- a “web browser” is an application program used for viewing HTTP (web) files and navigating through linked web files.
- the web files may include hyperlinks which, when activated by the user cause a corresponding web page to be displayed. Hyperlinks may also cause other events, such as the launching of programs or routines (e.g., causing a blank email message to be opened with a predefined address).
- Efforts have been made in integrating the Web with telephony applications.
- One such popular application is the placing of telephone calls from PC to a regular telephone.
- a user can place a call to a regular telephone from the Web using Dialpad (Dialpad Communications, Inc.) or Net2Phone (Net2Phone, Inc.).
- Dialpad Dialpad Communications, Inc.
- Net2Phone Net2Phone, Inc.
- Some companies in conjunction with their sales and customer-support efforts, have added a “call me” or “call-back” function to their web sites. With these functions, a user who browses to the company's web site may then manually enter his own telephone number and other information into a web page. The company's computers then initiate the call back to the user.
- FIG. 1 is a block diagram of an environment in accordance with the invention.
- FIG. 2 is a block diagram of a client computer in accordance with a first aspect of the invention.
- FIG. 3 is a flow chart of a method of application independent telephone call initiation using an object associated with a telephone number in accordance with the first aspect of the invention.
- FIG. 4 is a block diagram of a server in accordance with a second aspect of the invention.
- FIG. 5 is a flow chart of a method of application independent telephone call initiation using an object associated with a telephone number in accordance with the second aspect of the invention.
- the system includes a client computer 100 , a data network 120 , a server 130 , a gateway 140 , a switch 150 , a public switched network (PSN) 160 and plural telephones 170 .
- PSN public switched network
- the client computer 100 may comprise a general purpose computer.
- the client computer 100 may be, for example, a PC running a Microsoft Windows operating system.
- the client computer 100 may include an output device, such as a display 101 , and an input device, such as a keyboard 102 and/or a pointing device 103 (e.g., mouse, track ball, light pen, or data glove).
- the client computer 100 may be a computing device such as a workstation, server, portable computer, personal digital assistant (PDA), computing tablet, two-way messaging devices (e.g., BlackberryTM), smart display terminal, and the like.
- PDA personal digital assistant
- the client computer 100 connects with and communicates on the data network 120 and includes an interface therefore.
- the client computer 100 may comprise an assembly of devices, such as a television and a set-top box which interfaces to the data network 120 .
- the client computer 100 and the server 130 may include software and/or hardware for providing the functionality and features of the invention.
- the client computer 100 and the server 130 may therefore include one or more of: logic arrays, memories, analog circuits, digital circuits, software, firmware, and processors such as microprocessors, field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), programmable logic devices (PLDs) and programmable logic arrays (PLAs).
- the hardware and firmware components of the client computer 100 and the server 130 may include various specialized units, circuits, software and interfaces for providing the functionality and features of the invention.
- the invention may be embodied in whole or in part in software which operates on the client computer 100 and the server 130 and may be in the form of an application program, an applet (e.g., a Java applet), a browser plug-in, a COM object, a dynamic linked library (DLL), a script, one or more subroutines, an operating system component or service, or a terminate and stay resident program (TSR).
- an applet e.g., a Java applet
- DLL dynamic linked library
- script e.g., one or more subroutines
- an operating system component or service e.g., a program
- TSR terminate and stay resident program
- the hardware and software of the invention and its functions may be distributed such that some components are performed by the client computer 100 , the server 130 and others by other devices.
- the data network 120 provides lower layer network support for the client computer 100 to interact with other devices, including the server 130 and the gateway 140 .
- the data network 120 is packet-switched and may comprise a common or private bi-directional data network, and may be, for example the Internet or utilize the IP protocol.
- the server 130 may be a web server having the ability to serve web pages to the client computer 100 , as requested. It should be appreciated that the server 130 is representative of any source of web pages available to the client computer 100 . Thus, for example, the server 130 could be accessible from the Internet, or it could be a part of an intranet and represents any number of web servers.
- the PSN 160 is a common carrier network which provides circuit switching and/or IP telephony between public users.
- the PSN 160 may be the public switched telephone network (PSTN).
- PSTN public switched telephone network
- the PSN 160 may operate according to standards such as SS6 or SS7.
- the telephones 170 may be ordinary analog telephones connected to the PSN.
- the telephones 170 may be digital devices (e.g., SIP devices or telephone sets connected through a PBX) for providing voice communications.
- the telephones 170 may also be wireless voice communications devices such as cell phones.
- There may be one or more telephones 175 located proximate to the client computer 100 , or in a location under common control of the user of the client computer 100 .
- the telephone 175 is of the same type as the telephones 170 .
- the switch 150 may be a voice switch, circuit switch and/or an IP switch and may be compliant with standards such as SS6 or SS7.
- the switch 150 is compatible with the PSN 160 , and has the ability to set up and tear down telephone connections in the PSN 160 .
- the gateway 140 interfaces between the packet-switched data network 120 and the switch 150 .
- the gateway 140 may be a signaling gateway platform (SGP), which is an intelligent service exchange node that integrates services between circuit and packet networks.
- SGP signaling gateway platform
- the gateway 140 may be integrated into the PSN 160 or the switch 150 .
- the client computer 100 includes a local application program 210 , a telephone call module 220 , an operating system 230 , a communications interface 240 and a display driver 250 .
- the client computer 100 may include more than one each of these components 210 , 220 , 230 , 240 , 250 , though only one of each is described herein. For example, where the client computer 100 is a general purpose computer, there may be dozens of application programs.
- the local application program 210 is a self-contained integrated body of computer software disposed at the topmost layer of the OSI Reference Model (i.e., the application layer) that runs in “user mode,” calls services of the operating system 230 and performs work directly for the user.
- the local application program 210 may be stand-alone, network-based or part of an integrated package.
- the local application program 210 may comprise one or more files, modules or other parts.
- the local application program 210 may be, for example, a spreadsheet, word processor, graphics editor, database program, email client, web browser, or contact manager.
- the local application program 210 displays a telephone number.
- the local application program 210 may display some other item which is associated with a telephone number. This alternative is useful, for example, for databases which have objects such as peoples' names associated with a telephone number. These objects are not telephone numbers or like telephone numbers, but because of their intended usage they are associated with a telephone number. For convenience, these objects will be referred to as “name objects.”
- name objects is not limited to names, though.
- contact management databases typically store records comprising a contact's name and one or more telephone numbers for the contact. In such a case, it may be desirable to provide streamlined activation of the associated telephone number if the user activates a display of the contact's name.
- the contact's name is a name object.
- the phone number object may include one or more telephone numbers.
- each telephone number in a data unit may correspond to a single object.
- each data unit may have a single phone number object for all of its telephone numbers.
- Other alternatives may be within the scope of the invention.
- the data unit may be of a type which can include a telephone number which is displayable on the display 101 and thereby viewable by a human.
- the data unit may consist only of contiguous text (e.g., an ASCII text file), or may consist of a mixture of displayable and non-displayable data (e.g., a word processing document).
- the data unit may be a file or may be part of a file.
- the data unit may comprise a number of objects (e.g., contact information used in a contact management program).
- the text in the data unit may be encoded, such as in ASCII.
- the data unit may be, for example, an email message, an instant message (IM), a spreadsheet, a web page, a record in a contact management database, a or word processing document.
- the phone number object may include the telephone number and/or may include a reference to the telephone number within the data unit.
- the phone number object is defined such that the telephone number is activatable as described herein.
- the phone number object may be considered as an “object” in the sense of object-oriented programming, the phone number object may transcend the limitations of object-oriented programming.
- the phone number object may represent, for example, a flag in a data structure which is used to indicate performance of a separate subroutine.
- the phone number object may be viewed as including “hooks” for allowing initiation of telephone calls using the corresponding telephone number. The phone number object therefore is a shorthand for an attachment between a displayed telephone number and telephone call initiation functions.
- the telephone call module 220 may itself be or include an application program like the local application program 210 .
- the telephone call module 220 may be, for example, an applet (e.g., a Java applet), a browser plug-in, a COM object, a dynamic linked library (DLL), a script, one or more subroutines, an operating system component or service, or a terminate and stay resident program (TSR).
- the telephone call module 220 may be stand-alone, network-based or part of an integrated package.
- the telephone call module 220 may comprise one or more files, modules or other parts.
- the telephone call module 220 may comprise software distinct from the local application program 210 and may operate apart from the local application program 210 .
- the operating system 230 is the software that runs the client computer 100 .
- the operating system 230 deals with the client computer's hardware, provides an environment and an interface for users, carries out (executes) user commands and program instructions, and provides input and output, memory and storage, file and directory management capabilities.
- the operating system 230 provides services to the local application program 210 and the telephone call module 220 , and also provides an interface between higher level entities (e.g., the local application program 210 and the telephone call module 220 ) to lower level entities (e.g., the display driver and the communications interface 230 ).
- the communications interface 240 may be a network interface, such as a NIC.
- the communications interface 240 may include hardware and software and may include a TCP/IP stack.
- the communications interface 240 serves as a common interface for hardware and software of the client computer 100 to allow them to communicate with the data network 120 .
- the display driver 250 controls the display 101 .
- the display driver 250 provides an interface between software of the client computer 100 (e.g., the operating system 230 , the local application program 210 and the telephone call module 220 ) and the display.
- the display driver 250 may be integrated with the operating system 230 .
- the server 130 includes a network application program 410 , a telephone call module 420 , an operating system 430 and a communications interface 440 .
- the server 130 may include more than one each of these components 410 , 420 , 430 , 440 , though only one of each is described herein. For example, where the server 130 may support many network application programs.
- the network application program 410 is a self-contained body of computer software disposed at the topmost layer of the OSI Reference Model (i.e., the application layer) that calls services of the operating system 430 and performs work at the request of client computers on the network.
- the network application program 410 may be stand-alone, distributed or part of an integrated package.
- the network application program 410 may comprise one or more files, modules or other parts.
- the network application program 410 may be, for example, a web site, an electronic mail server or an FTP server.
- the network application program 410 sends messages to the client computer 100 for causing the client computer 100 to display a telephone number.
- the network application program 410 may send messages to the client computer 100 for causing the client computer 100 to display some other item which is associated with a telephone number.
- the client computer 100 may access the network application program 410 using a browser, and the browser may receive and interpret the messages from the network application program 410 .
- the telephone call module 420 may itself be or include a network application program like network application program 410 .
- the telephone call module 420 may be, for example, an applet (e.g., a Java applet), a plug-in, a COM object, a dynamic linked library (DLL), a script, one or more subroutines, an operating system component or service, or a terminate and stay resident program (TSR).
- the telephone call module 420 may be stand-alone, distributed, or part of an integrated package.
- the telephone call module 420 may comprise one or more files, modules or other parts.
- the telephone call module 420 may comprise software distinct from the network application program 410 and may operate apart from the network application program 410 .
- the operating system 430 is the software that runs the server 130 .
- the operating system 430 deals with the server's hardware, provides an environment and an interface for application programs, carries out (executes) commands and program instructions, and provides input and output, memory and storage, file and directory management capabilities.
- the operating system 430 provides services to the network application program 410 and the telephone call module 420 , and also provides an interface between higher level entities (e.g., the network application program 410 and the telephone call module 420 ) to lower level entities (e.g., the display driver and the communications interface 430 ).
- the communications interface 440 may be a network interface, such as a NIC.
- the communications interface 440 may include hardware and software and may include a TCP/IP stack.
- the communications interface 440 serves as a common interface for hardware and software of the server 130 to allow them to communicate with the data network 120 .
- FIG. 3 there is shown a flow chart of a method of application independent telephone call initiation by the client computer 100 .
- the telephone call module 220 may collect a user's telephone number and service or billing authentication information (step 305 ).
- the telephone number and service or billing authentication information may be collected separately.
- the user may select any telephone number he wishes, such as the telephone 175 adjacent to the client computer 100 , a mobile telephone, a remote telephone or otherwise. This selected telephone number may be considered “predefined.”
- the local application program 210 causes a telephone number or a name object to be displayed on the display 101 (step 310 ).
- the local application program 210 may do this, for example, by calling a service of the operating system 230 or by working directly with the display driver 250 .
- a user uses the input device 103 to activate the displayed telephone number or name object (step 320 ).
- the user may activate the displayed telephone number or name object in many different ways. For example, the user may use a mouse to click on the displayed telephone number or name object. Alternatively, the user may use his mouse to right-click on the displayed telephone number or name object to thereby display a context-sensitive menu, from which the user clicks on an activation option.
- the tool bar may be in a display of the local application program 210 or the telephone call module 220 . Alternatively, there may be a menu item in the local application program 210 or the telephone call module 220 for activating the displayed telephone number.
- there may be a dedicated or shared input device such as a button on the client computer 100 , for activating the displayed telephone number or name object.
- other input devices may be used.
- the telephone call module 220 recognizes the activation of the displayed telephone number or name object (step 330 ).
- the term “activated telephone number” will be used to refer to the activated, displayed telephone number or the telephone number associated with the activated displayed name object. Where activation is performed directly through the telephone call module 220 , recognition may be inherent to the telephone call module 220 . Alternatively, the telephone call module 220 may monitor the local application program 210 and/or the operating system 240 for activation of a phone number object.
- the telephone call module 220 in response to recognizing the activation of the displayed telephone number or name object, causes a call initiation signal to be sent to the switch 150 via the gateway 140 (step 340 ).
- the call initiation signal instructs the switch 150 to initiate a multi-leg telephone call with the predefined telephone number as one of the legs. Another leg is the activated telephone number.
- the telephone call module may cause the user to be prompted to enter, confirm or modify the predefined telephone number.
- the telephone call may connect the user's telephone 175 and one or more other telephones 170 via the PSN 160 .
- the telephone call module 220 may initiate the call, for example, by calling a service of the operating system 230 or by working directly with the communications interface 240 .
- the telephone call module 220 sends a call initiation message for call initiation.
- the call initiation message may be an IP-based message for triggering call initiation.
- the telephone call module 220 may send the call initiation message directly to the switch 150 , in which case the call initiation signal is the call initiation message.
- the telephone call module 220 may send the call initiation message to some other device (e.g., the server 130 ), which device then causes the call initiation signal to be sent to the switch 150 .
- the call initiation message may include the predefined telephone number and the activated telephone number.
- the call initiation message may include identifiers by which the predefined telephone number and/or the activated telephone number may be obtained.
- the call initiation message may include the activated telephone number and an identifier of the user, and the identifier of the user may be used to look up the user's telephone number.
- the call initiation message may include an identifier by which the activated telephone number may be retrieved.
- the switch 150 may retrieve telephone numbers, for example, from a database in the server 130 .
- the server 130 may use the identifiers to retrieve the telephone numbers from its own database.
- the server 130 receives the call initiation message and may then transmit the call initiation signal to the switch 150 to trigger the call.
- the server 130 therefore may play an intermediary role.
- a dedicated TCP connection may be opened to authenticate the user and start a call session with the server 130 .
- the server 130 uses a messaging protocol, the server 130 communicates the call requests to the switch 150 or the gateway 140 to initiate the call.
- the TCP connection may be kept open during the entire period of the call before it is disconnected.
- Asynchronous call status messages may be processed as they arrive.
- the call initiation message may be one or more HTTP requests.
- the HTTP requests may be used, for example, to authenticate the user and start a call session with the server 130 .
- the server 130 may communicate these requests to the switch 150 or the gateway 140 to initiate the call.
- the server 130 may poll the telephone call module 220 at pre-defined intervals for call status requests.
- the telephone call module 220 may imitate the telephone call using SIP to send the call initiation message on the data network 120 .
- a telephone on a VoIP network may be bridged with another telephone on the VoIP network or a telephone 170 on the PSN 160 .
- the method of the invention may be used for initiating two-party calls and conference calls.
- the user uses the input device to activate one or more additional telephone numbers.
- the telephone call module 220 recognizes the activation of the additional telephone numbers and signals the switch 150 to initiate a conference call. There may be a separate signal for each telephone number, or the signals may be joined in a single message to the switch 150 .
- the telephone call module 220 may receive call status information from the switch 150 (step 350 ).
- the call status information may be, for example, “connected,” “dropped,” “busy” and “closed.”
- the switch 150 may send the call status information directly to the telephone call module 220 , or the telephone call module 220 may receive the call status information indirectly.
- the telephone call module 220 may cause the call status information to be provided to the user. For example, the telephone call module 220 may cause the call status information to be displayed on the display 101 .
- the telephone call module 220 may maintain a log of events.
- the call status information may be stored in the log.
- FIG. 5 there is shown a flow chart of a method of application independent telephone call initiation by the server 130 .
- the method of FIG. 5 is similar to the method of FIG. 4 , and many aspects of the method of FIG. 4 apply to the method of FIG. 5 .
- the telephone call module 420 may collect a user's telephone number and service or billing authentication information (step 505 ).
- the telephone number and service or billing authentication information may be collected separately.
- the user may select any telephone number he wishes, such as the telephone 175 adjacent the client computer 100 , a mobile telephone, a remote telephone or otherwise.
- the network application program 410 causes a telephone number or a name object to be displayed on the display 101 (step 510 ).
- the network application program 410 may do this, for example, by sending a message to the client computer 100 , and the client computer 100 has a browser which displays the telephone number or a name object.
- the network application program 410 receives a message from the client computer 100 that the displayed telephone number or name object has been activated (step 520 ).
- the telephone call module 420 recognizes the activation of the displayed telephone number or name object (step 530 ). Where activation is performed directly through the telephone call module 420 , recognition may be inherent to the telephone call module 420 . Alternatively, the telephone call module 420 may monitor the network application program 410 and/or the operating system 440 for activation of a phone number object.
- the telephone call module 420 in response to recognizing the activation of the displayed telephone number or name object, causes a call initiation signal to be sent to the switch 150 via the gateway 140 (step 540 ).
- the call initiation signal instructs the switch 150 to initiate a multi-leg telephone call with the predefined telephone number as one of the legs. Another leg is the activated telephone number.
- the telephone call module may send a message to the client computer to prompt the user to enter, confirm or modify the predefined telephone number.
- the telephone call may connect the user's telephone 175 and one or more other telephones 170 via the PSN 160 .
- the telephone call module 420 may initiate the call, for example, by calling a service of the operating system 430 or by working directly with the communications interface 440 .
- the telephone call module 420 sends a call initiation message for call initiation.
- the call initiation message may be an IP-based message for triggering call initiation.
- the telephone call module 420 may send the call initiation message directly to the switch 150 , in which case the call initiation signal is the call initiation message.
- the telephone call module 420 may send the call initiation message to some other device (e.g., the server 130 ), which device then causes the call initiation signal to be sent to the switch 150 .
- the other server receives the call initiation message and may then transmit the call initiation signal to the switch 150 to trigger the call.
- the other server therefore may play an intermediary role.
- a dedicated TCP connection may be opened to authenticate the user and start a call session with the other server.
- the other server uses a messaging protocol, the other server communicates the call requests to the switch 150 or the gateway 140 to initiate the call.
- the TCP connection may be kept open during the entire period of the call before it is disconnected.
- Asynchronous call status messages may be processed as they arrive.
- the telephone call module 420 may receive call status information from the switch 150 (step 550 ).
- the call status information may be, for example, “connected,” “dropped,” “busy” and “closed.”
- the switch 150 may send the call status information directly to the telephone call module 420 , or the telephone call module 420 may receive the call status information indirectly.
- the telephone call module 420 may cause the call status information to be provided to the client computer 100 .
Abstract
Description
- This application claims priority from Application No. 60/471,535 filed May 19, 2003, which is incorporated herein by reference. This application is related to application Ser. No. 10/614,394 filed Jul. 3, 2003 entitled “Rendering Telephone Numbers as Objects” which is incorporated herein by reference.
- This application is a continuation of U.S. patent application Ser. No. 10/691,982 filed Oct. 22, 2003, which is incorporated herein by reference.
- A portion of the disclosure of this patent document contains material which is subject to copyright protection. This patent document may show and/or describe matter which is or may become trade dress of the owner. The copyright and trade dress owner has no objection to the facsimile reproduction by any one of the patent disclosure as it appears in the Patent and Trademark Office patent files or records, but otherwise reserves all copyright and trade dress rights whatsoever.
- 1. Field of the Invention
- The present invention relates to initiation of telephone calls from a client computer on a network.
- 2. Description of Related Art
- A graphical user interface or GUI is a graphical representation or presentation of information. Various options that provide the user with the ability to manipulate information and data may be presented in a GUI that may consist of a window or menu. For example, customer information such as a customer name, contact name, address, and zip code may be presented to a user in a visually appealing manner such that the words “Customer Name” appear next to a text field box with a space for a name, the words “Contact Name” appear next to a text field box with a space for a name, the word “Address” appears next to a text field box with a space for an address, and the words “Zip Code” appear next to a text field box with a space for a zip code. The field names (i.e., Customer Name, Contact Name, Address, and Zip Code) may be displayed in a specific font or color with the text field boxes (or the information in the text field boxes) in the same or different font or color. Thus, the GUI provides for the display of the information.
- Commonly, a GUI representation of information is displayed in a window with several standard components that are displayed regardless of the type, style, or content of the information to be displayed by the GUI. A display may be contained within a frame. The top of the window may have a title bar for which a title may be specified. Below title bar may be a menu bar. The menu bar may be associated with various capabilities. The menu bar may have various submenus. Each submenu may be a menu itself or a command that can be selected by the user.
- A “web browser” is an application program used for viewing HTTP (web) files and navigating through linked web files. The web files may include hyperlinks which, when activated by the user cause a corresponding web page to be displayed. Hyperlinks may also cause other events, such as the launching of programs or routines (e.g., causing a blank email message to be opened with a predefined address).
- Efforts have been made in integrating the Web with telephony applications. One such popular application is the placing of telephone calls from PC to a regular telephone. A user can place a call to a regular telephone from the Web using Dialpad (Dialpad Communications, Inc.) or Net2Phone (Net2Phone, Inc.). In these applications, a user must manually enter a telephone number each time he wishes to initiate a call, or pick a telephone number from a structured list stored by and only available from the dialing application. In view of the success of such products and services, one could conclude that the users were satisfied and there has been no motivation to seek other solutions.
- Some companies, in conjunction with their sales and customer-support efforts, have added a “call me” or “call-back” function to their web sites. With these functions, a user who browses to the company's web site may then manually enter his own telephone number and other information into a web page. The company's computers then initiate the call back to the user.
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FIG. 1 is a block diagram of an environment in accordance with the invention. -
FIG. 2 is a block diagram of a client computer in accordance with a first aspect of the invention. -
FIG. 3 is a flow chart of a method of application independent telephone call initiation using an object associated with a telephone number in accordance with the first aspect of the invention. -
FIG. 4 is a block diagram of a server in accordance with a second aspect of the invention. -
FIG. 5 is a flow chart of a method of application independent telephone call initiation using an object associated with a telephone number in accordance with the second aspect of the invention. - Throughout this description, the embodiments and examples shown should be considered as exemplars, rather than limitations on the apparatus and methods of the present invention.
- Description of the System
- Referring now to
FIG. 1 , there is shown a block diagram of an environment in accordance with the invention. The system includes aclient computer 100, adata network 120, aserver 130, agateway 140, aswitch 150, a public switched network (PSN) 160 andplural telephones 170. - The
client computer 100 may comprise a general purpose computer. Theclient computer 100 may be, for example, a PC running a Microsoft Windows operating system. Theclient computer 100 may include an output device, such as adisplay 101, and an input device, such as akeyboard 102 and/or a pointing device 103 (e.g., mouse, track ball, light pen, or data glove). Theclient computer 100 may be a computing device such as a workstation, server, portable computer, personal digital assistant (PDA), computing tablet, two-way messaging devices (e.g., Blackberry™), smart display terminal, and the like. Theclient computer 100 connects with and communicates on thedata network 120 and includes an interface therefore. Theclient computer 100 may comprise an assembly of devices, such as a television and a set-top box which interfaces to thedata network 120. - The
client computer 100 and theserver 130 may include software and/or hardware for providing the functionality and features of the invention. Theclient computer 100 and theserver 130 may therefore include one or more of: logic arrays, memories, analog circuits, digital circuits, software, firmware, and processors such as microprocessors, field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), programmable logic devices (PLDs) and programmable logic arrays (PLAs). The hardware and firmware components of theclient computer 100 and theserver 130 may include various specialized units, circuits, software and interfaces for providing the functionality and features of the invention. The invention may be embodied in whole or in part in software which operates on theclient computer 100 and theserver 130 and may be in the form of an application program, an applet (e.g., a Java applet), a browser plug-in, a COM object, a dynamic linked library (DLL), a script, one or more subroutines, an operating system component or service, or a terminate and stay resident program (TSR). The hardware and software of the invention and its functions may be distributed such that some components are performed by theclient computer 100, theserver 130 and others by other devices. - The
data network 120 provides lower layer network support for theclient computer 100 to interact with other devices, including theserver 130 and thegateway 140. Thedata network 120 is packet-switched and may comprise a common or private bi-directional data network, and may be, for example the Internet or utilize the IP protocol. - The
server 130 may be a web server having the ability to serve web pages to theclient computer 100, as requested. It should be appreciated that theserver 130 is representative of any source of web pages available to theclient computer 100. Thus, for example, theserver 130 could be accessible from the Internet, or it could be a part of an intranet and represents any number of web servers. - The
PSN 160 is a common carrier network which provides circuit switching and/or IP telephony between public users. ThePSN 160 may be the public switched telephone network (PSTN). ThePSN 160 may operate according to standards such as SS6 or SS7. - The
telephones 170 may be ordinary analog telephones connected to the PSN. Thetelephones 170 may be digital devices (e.g., SIP devices or telephone sets connected through a PBX) for providing voice communications. Thetelephones 170 may also be wireless voice communications devices such as cell phones. There may be one ormore telephones 175 located proximate to theclient computer 100, or in a location under common control of the user of theclient computer 100. Thetelephone 175 is of the same type as thetelephones 170. - The
switch 150 may be a voice switch, circuit switch and/or an IP switch and may be compliant with standards such as SS6 or SS7. Theswitch 150 is compatible with thePSN 160, and has the ability to set up and tear down telephone connections in thePSN 160. - The
gateway 140 interfaces between the packet-switcheddata network 120 and theswitch 150. Thegateway 140 may be a signaling gateway platform (SGP), which is an intelligent service exchange node that integrates services between circuit and packet networks. Thegateway 140 may be integrated into thePSN 160 or theswitch 150. - Referring now to
FIG. 2 , there is shown a block diagram of theclient computer 100. Theclient computer 100 includes alocal application program 210, atelephone call module 220, anoperating system 230, acommunications interface 240 and adisplay driver 250. Theclient computer 100 may include more than one each of thesecomponents client computer 100 is a general purpose computer, there may be dozens of application programs. - The
local application program 210 is a self-contained integrated body of computer software disposed at the topmost layer of the OSI Reference Model (i.e., the application layer) that runs in “user mode,” calls services of theoperating system 230 and performs work directly for the user. Thelocal application program 210 may be stand-alone, network-based or part of an integrated package. Thelocal application program 210 may comprise one or more files, modules or other parts. Thelocal application program 210 may be, for example, a spreadsheet, word processor, graphics editor, database program, email client, web browser, or contact manager. - In the ordinary course of its operation, the
local application program 210 displays a telephone number. Alternatively, thelocal application program 210 may display some other item which is associated with a telephone number. This alternative is useful, for example, for databases which have objects such as peoples' names associated with a telephone number. These objects are not telephone numbers or like telephone numbers, but because of their intended usage they are associated with a telephone number. For convenience, these objects will be referred to as “name objects.” - The term “name objects” is not limited to names, though. For example, contact management databases typically store records comprising a contact's name and one or more telephone numbers for the contact. In such a case, it may be desirable to provide streamlined activation of the associated telephone number if the user activates a display of the contact's name. In this example, the contact's name is a name object.
- This association of the name object with a telephone number may be through a “phone number object.” The phone number object may include one or more telephone numbers. For example, each telephone number in a data unit may correspond to a single object. Alternatively, each data unit may have a single phone number object for all of its telephone numbers. Alternatively, there may be a single phone number object for all telephone numbers identified by the
client computer 100, or for all telephone numbers for a given application program. Other alternatives may be within the scope of the invention. - By “data unit,” it is meant a defined group of data. The data unit may be of a type which can include a telephone number which is displayable on the
display 101 and thereby viewable by a human. The data unit may consist only of contiguous text (e.g., an ASCII text file), or may consist of a mixture of displayable and non-displayable data (e.g., a word processing document). The data unit may be a file or may be part of a file. The data unit may comprise a number of objects (e.g., contact information used in a contact management program). The text in the data unit may be encoded, such as in ASCII. The data unit may be, for example, an email message, an instant message (IM), a spreadsheet, a web page, a record in a contact management database, a or word processing document. - The phone number object may include the telephone number and/or may include a reference to the telephone number within the data unit. The phone number object is defined such that the telephone number is activatable as described herein.
- Although the phone number object may be considered as an “object” in the sense of object-oriented programming, the phone number object may transcend the limitations of object-oriented programming. Thus, the phone number object may represent, for example, a flag in a data structure which is used to indicate performance of a separate subroutine. The phone number object may be viewed as including “hooks” for allowing initiation of telephone calls using the corresponding telephone number. The phone number object therefore is a shorthand for an attachment between a displayed telephone number and telephone call initiation functions.
- The
telephone call module 220 may itself be or include an application program like thelocal application program 210. Alternatively, thetelephone call module 220 may be, for example, an applet (e.g., a Java applet), a browser plug-in, a COM object, a dynamic linked library (DLL), a script, one or more subroutines, an operating system component or service, or a terminate and stay resident program (TSR). Thetelephone call module 220 may be stand-alone, network-based or part of an integrated package. Thetelephone call module 220 may comprise one or more files, modules or other parts. Thetelephone call module 220 may comprise software distinct from thelocal application program 210 and may operate apart from thelocal application program 210. - The
operating system 230 is the software that runs theclient computer 100. Theoperating system 230 deals with the client computer's hardware, provides an environment and an interface for users, carries out (executes) user commands and program instructions, and provides input and output, memory and storage, file and directory management capabilities. Theoperating system 230 provides services to thelocal application program 210 and thetelephone call module 220, and also provides an interface between higher level entities (e.g., thelocal application program 210 and the telephone call module 220) to lower level entities (e.g., the display driver and the communications interface 230). - The
communications interface 240 may be a network interface, such as a NIC. Thecommunications interface 240 may include hardware and software and may include a TCP/IP stack. Thecommunications interface 240 serves as a common interface for hardware and software of theclient computer 100 to allow them to communicate with thedata network 120. - The
display driver 250 controls thedisplay 101. Thedisplay driver 250 provides an interface between software of the client computer 100 (e.g., theoperating system 230, thelocal application program 210 and the telephone call module 220) and the display. Thedisplay driver 250 may be integrated with theoperating system 230. - Referring now to
FIG. 4 , there is shown a block diagram of theserver 130. Theserver 130 includes anetwork application program 410, atelephone call module 420, anoperating system 430 and acommunications interface 440. Theserver 130 may include more than one each of thesecomponents server 130 may support many network application programs. - The
network application program 410 is a self-contained body of computer software disposed at the topmost layer of the OSI Reference Model (i.e., the application layer) that calls services of theoperating system 430 and performs work at the request of client computers on the network. Thenetwork application program 410 may be stand-alone, distributed or part of an integrated package. Thenetwork application program 410 may comprise one or more files, modules or other parts. Thenetwork application program 410 may be, for example, a web site, an electronic mail server or an FTP server. - In the ordinary course of its operation, the
network application program 410 sends messages to theclient computer 100 for causing theclient computer 100 to display a telephone number. Alternatively, thenetwork application program 410 may send messages to theclient computer 100 for causing theclient computer 100 to display some other item which is associated with a telephone number. Theclient computer 100 may access thenetwork application program 410 using a browser, and the browser may receive and interpret the messages from thenetwork application program 410. - The
telephone call module 420 may itself be or include a network application program likenetwork application program 410. Alternatively, thetelephone call module 420 may be, for example, an applet (e.g., a Java applet), a plug-in, a COM object, a dynamic linked library (DLL), a script, one or more subroutines, an operating system component or service, or a terminate and stay resident program (TSR). Thetelephone call module 420 may be stand-alone, distributed, or part of an integrated package. Thetelephone call module 420 may comprise one or more files, modules or other parts. Thetelephone call module 420 may comprise software distinct from thenetwork application program 410 and may operate apart from thenetwork application program 410. - The
operating system 430 is the software that runs theserver 130. Theoperating system 430 deals with the server's hardware, provides an environment and an interface for application programs, carries out (executes) commands and program instructions, and provides input and output, memory and storage, file and directory management capabilities. Theoperating system 430 provides services to thenetwork application program 410 and thetelephone call module 420, and also provides an interface between higher level entities (e.g., thenetwork application program 410 and the telephone call module 420) to lower level entities (e.g., the display driver and the communications interface 430). - The
communications interface 440 may be a network interface, such as a NIC. Thecommunications interface 440 may include hardware and software and may include a TCP/IP stack. Thecommunications interface 440 serves as a common interface for hardware and software of theserver 130 to allow them to communicate with thedata network 120. - Description of the Methods
- Referring now to
FIG. 3 , there is shown a flow chart of a method of application independent telephone call initiation by theclient computer 100. - In a preliminary step, the
telephone call module 220 may collect a user's telephone number and service or billing authentication information (step 305). The telephone number and service or billing authentication information may be collected separately. The user may select any telephone number he wishes, such as thetelephone 175 adjacent to theclient computer 100, a mobile telephone, a remote telephone or otherwise. This selected telephone number may be considered “predefined.” - In a first step, the
local application program 210 causes a telephone number or a name object to be displayed on the display 101 (step 310). Thelocal application program 210 may do this, for example, by calling a service of theoperating system 230 or by working directly with thedisplay driver 250. - Next, a user uses the input device 103 to activate the displayed telephone number or name object (step 320). The user may activate the displayed telephone number or name object in many different ways. For example, the user may use a mouse to click on the displayed telephone number or name object. Alternatively, the user may use his mouse to right-click on the displayed telephone number or name object to thereby display a context-sensitive menu, from which the user clicks on an activation option. Alternatively, there may be an icon on a tool bar which the user can click on. The tool bar may be in a display of the
local application program 210 or thetelephone call module 220. Alternatively, there may be a menu item in thelocal application program 210 or thetelephone call module 220 for activating the displayed telephone number. Alternatively, there may be a dedicated or shared input device, such as a button on theclient computer 100, for activating the displayed telephone number or name object. Alternatively, other input devices may be used. - The
telephone call module 220 recognizes the activation of the displayed telephone number or name object (step 330). The term “activated telephone number” will be used to refer to the activated, displayed telephone number or the telephone number associated with the activated displayed name object. Where activation is performed directly through thetelephone call module 220, recognition may be inherent to thetelephone call module 220. Alternatively, thetelephone call module 220 may monitor thelocal application program 210 and/or theoperating system 240 for activation of a phone number object. - Next, the
telephone call module 220, in response to recognizing the activation of the displayed telephone number or name object, causes a call initiation signal to be sent to theswitch 150 via the gateway 140 (step 340). The call initiation signal instructs theswitch 150 to initiate a multi-leg telephone call with the predefined telephone number as one of the legs. Another leg is the activated telephone number. Prior to step 340, the telephone call module may cause the user to be prompted to enter, confirm or modify the predefined telephone number. - The telephone call may connect the user's
telephone 175 and one or moreother telephones 170 via thePSN 160. Thetelephone call module 220 may initiate the call, for example, by calling a service of theoperating system 230 or by working directly with thecommunications interface 240. - The
telephone call module 220 sends a call initiation message for call initiation. The call initiation message may be an IP-based message for triggering call initiation. Thetelephone call module 220 may send the call initiation message directly to theswitch 150, in which case the call initiation signal is the call initiation message. Alternatively, thetelephone call module 220 may send the call initiation message to some other device (e.g., the server 130), which device then causes the call initiation signal to be sent to theswitch 150. - The call initiation message may include the predefined telephone number and the activated telephone number. Alternatively, the call initiation message may include identifiers by which the predefined telephone number and/or the activated telephone number may be obtained. For example, the call initiation message may include the activated telephone number and an identifier of the user, and the identifier of the user may be used to look up the user's telephone number. Likewise, the call initiation message may include an identifier by which the activated telephone number may be retrieved. The
switch 150 may retrieve telephone numbers, for example, from a database in theserver 130. Similarly, theserver 130 may use the identifiers to retrieve the telephone numbers from its own database. - In an embodiment where the call initiation message is sent to the
server 130, theserver 130 receives the call initiation message and may then transmit the call initiation signal to theswitch 150 to trigger the call. Theserver 130 therefore may play an intermediary role. In this embodiment, a dedicated TCP connection may be opened to authenticate the user and start a call session with theserver 130. Using a messaging protocol, theserver 130 communicates the call requests to theswitch 150 or thegateway 140 to initiate the call. The TCP connection may be kept open during the entire period of the call before it is disconnected. Asynchronous call status messages may be processed as they arrive. - The call initiation message may be one or more HTTP requests. The HTTP requests may be used, for example, to authenticate the user and start a call session with the
server 130. Theserver 130 may communicate these requests to theswitch 150 or thegateway 140 to initiate the call. Theserver 130 may poll thetelephone call module 220 at pre-defined intervals for call status requests. - Alternatively, the
telephone call module 220 may imitate the telephone call using SIP to send the call initiation message on thedata network 120. With this alternative, a telephone on a VoIP network may be bridged with another telephone on the VoIP network or atelephone 170 on thePSN 160. - The method of the invention may be used for initiating two-party calls and conference calls. Thus, where the user desires to have a conference call, the user uses the input device to activate one or more additional telephone numbers. The
telephone call module 220 recognizes the activation of the additional telephone numbers and signals theswitch 150 to initiate a conference call. There may be a separate signal for each telephone number, or the signals may be joined in a single message to theswitch 150. - After the
telephone call module 220 has signaled for call initiation, thetelephone call module 220 may receive call status information from the switch 150 (step 350). The call status information may be, for example, “connected,” “dropped,” “busy” and “closed.” Theswitch 150 may send the call status information directly to thetelephone call module 220, or thetelephone call module 220 may receive the call status information indirectly. Thetelephone call module 220 may cause the call status information to be provided to the user. For example, thetelephone call module 220 may cause the call status information to be displayed on thedisplay 101. - The
telephone call module 220 may maintain a log of events. The call status information may be stored in the log. - Referring now to
FIG. 5 , there is shown a flow chart of a method of application independent telephone call initiation by theserver 130. The method ofFIG. 5 is similar to the method ofFIG. 4 , and many aspects of the method ofFIG. 4 apply to the method ofFIG. 5 . - In a preliminary step, the
telephone call module 420 may collect a user's telephone number and service or billing authentication information (step 505). The telephone number and service or billing authentication information may be collected separately. The user may select any telephone number he wishes, such as thetelephone 175 adjacent theclient computer 100, a mobile telephone, a remote telephone or otherwise. - Next, the
network application program 410 causes a telephone number or a name object to be displayed on the display 101 (step 510). Thenetwork application program 410 may do this, for example, by sending a message to theclient computer 100, and theclient computer 100 has a browser which displays the telephone number or a name object. - Next, the
network application program 410 receives a message from theclient computer 100 that the displayed telephone number or name object has been activated (step 520). - The
telephone call module 420 recognizes the activation of the displayed telephone number or name object (step 530). Where activation is performed directly through thetelephone call module 420, recognition may be inherent to thetelephone call module 420. Alternatively, thetelephone call module 420 may monitor thenetwork application program 410 and/or theoperating system 440 for activation of a phone number object. - Next, the
telephone call module 420, in response to recognizing the activation of the displayed telephone number or name object, causes a call initiation signal to be sent to theswitch 150 via the gateway 140 (step 540). The call initiation signal instructs theswitch 150 to initiate a multi-leg telephone call with the predefined telephone number as one of the legs. Another leg is the activated telephone number. Prior to step 540, the telephone call module may send a message to the client computer to prompt the user to enter, confirm or modify the predefined telephone number. - The telephone call may connect the user's
telephone 175 and one or moreother telephones 170 via thePSN 160. Thetelephone call module 420 may initiate the call, for example, by calling a service of theoperating system 430 or by working directly with thecommunications interface 440. - The
telephone call module 420 sends a call initiation message for call initiation. The call initiation message may be an IP-based message for triggering call initiation. Thetelephone call module 420 may send the call initiation message directly to theswitch 150, in which case the call initiation signal is the call initiation message. Alternatively, thetelephone call module 420 may send the call initiation message to some other device (e.g., the server 130), which device then causes the call initiation signal to be sent to theswitch 150. - In an embodiment where the call initiation message is sent to a server other than the
server 130, the other server receives the call initiation message and may then transmit the call initiation signal to theswitch 150 to trigger the call. The other server therefore may play an intermediary role. In this embodiment, a dedicated TCP connection may be opened to authenticate the user and start a call session with the other server. Using a messaging protocol, the other server communicates the call requests to theswitch 150 or thegateway 140 to initiate the call. The TCP connection may be kept open during the entire period of the call before it is disconnected. Asynchronous call status messages may be processed as they arrive. - After the
telephone call module 420 has signaled for call initiation, thetelephone call module 420 may receive call status information from the switch 150 (step 550). The call status information may be, for example, “connected,” “dropped,” “busy” and “closed.” Theswitch 150 may send the call status information directly to thetelephone call module 420, or thetelephone call module 420 may receive the call status information indirectly. Thetelephone call module 420 may cause the call status information to be provided to theclient computer 100. - Although exemplary embodiments of the present invention have been shown and described, it will be apparent to those having ordinary skill in the art that a number of changes, modifications, or alterations to the invention as described herein may be made, none of which depart from the spirit of the present invention. All such changes, modifications and alterations should therefore be seen as within the scope of the present invention.
Claims (48)
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US7103010B2 (en) | 2006-09-05 |
WO2005041541A2 (en) | 2005-05-06 |
US20040258048A1 (en) | 2004-12-23 |
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