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Publication numberUS20020116271 A1
Publication typeApplication
Application numberUS 10/128,444
Publication date22 Aug 2002
Filing date23 Apr 2002
Priority date11 May 1999
Also published asUS6385591, WO2000068858A1
Publication number10128444, 128444, US 2002/0116271 A1, US 2002/116271 A1, US 20020116271 A1, US 20020116271A1, US 2002116271 A1, US 2002116271A1, US-A1-20020116271, US-A1-2002116271, US2002/0116271A1, US2002/116271A1, US20020116271 A1, US20020116271A1, US2002116271 A1, US2002116271A1
InventorsJeffrey Mankoff
Original AssigneeMankoff Jeffrey W.
Export CitationBiBTeX, EndNote, RefMan
External Links: USPTO, USPTO Assignment, Espacenet
Electronic delivery of coupons to personal digital assistants
US 20020116271 A1
Abstract
An electronic or “virtual” coupon is obtained when a user selects a given link in a Web page being displayed on a client machine. Preferably, the link is an image link embedded in an advertising banner that is displayed on the Web page such that user click-through on the banner automatically generates the virtual coupon. The virtual coupon is then saved to a file on the client machine. Thereafter, the virtual coupon is downloaded to a PDA via a communication link when the PDA is synchronized to the desktop. When the virtual coupon is downloaded to the PDA, it is automatically saved in a coupon file. In addition, contact information associated with the coupon provider (e.g., address and e-mail information) is automatically written to the PDA contact file. Moreover, the coupon's expiration date is stored in PDA's calendar, together with information for generating one or more redemption remainders that are periodically issued to the PDA user when the device is powered on. When the user desires to redeem the coupon, he or she may take the PDA to a terminal located at a retail establishment. By synchronizing the PDA to the terminal, the virtual coupon is redeemed in exchange for a discount on a given product or service.
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Claims(39)
What is claimed is:
1. A computer-implemented method of distributing coupons over a wireless network, comprising:
providing a database comprising a plurality of digital coupons, the digital coupons containing information;
serving at least one of the digital coupons over the wireless network to at least one user having a wireless computing device with a display;
storing at least a portion of the digital coupon information in the wireless computing device; and
displaying on the display of the at least one user's wireless computing device information extracted, at least in part, from the digital coupon information.
2. The method of claim 1 wherein the wireless computing device is a wireless Personal Digital Assistant (“PDA”).
3. The method of claim 1 wherein the serving of the at least one digital coupon is performed in response to the selection of a link on a website.
4. The method of claim 3 wherein the link is selected by the user of the at least one wireless computing device.
5. The method of claim 4 wherein the link is selected using the at least one wireless computing device.
6. The method of claim 1 and further comprising associating a given identifier with the at least one digital coupon before the at least one digital coupon is served upon the at least one user.
7. The method of claim 6 wherein the given identifier is associated with the at least one user.
8. The method of claim 7 wherein the given identifier is associated with a cookie associated with the at least one user.
9. The method of claim 1 wherein the at least one digital coupon is a redeemable voucher and further comprising associating a given identifier with the at least one digital coupon before the at least one digital coupon is served upon the at least one user.
10. The method of claim 1 wherein at least a portion of the information of the digital coupon is stored in an organizer within the wireless computing device.
11. The method of claim 10 wherein an expiration date for the digital coupon is stored in a calendar portion of the wireless computing device.
12. The method of claim 10 wherein vendor contact information for the digital coupon is stored in the contact portion of the wireless computing device.
13. A computer-implemented method of distributing coupons over a network, comprising:
providing a database comprising a plurality of digital coupons, the digital coupons containing information;
associating given identifiers with given users;
associating one of the given identifiers with at least one digital coupon to be served on the user associated with that one of the given identifiers; and
serving the at least one digital coupon with its associated identifier upon the user associated with that identifier.
14. The method of claim 13 and further comprising authenticating, when the at least one digital coupon is presented for redemption, that the user attempting to redeem the digital coupon is the same user with which the digital coupon is associated.
15. The method of claim 13 wherein the digital coupon is a redeemable voucher.
16. The method of claim 13 wherein the network is a wireless network.
17. The method of claim 13 wherein the at least one digital coupon is served upon the user's portable computing device and wherein the user's portable computing device has a display upon which information extracted, at least in part, from digital coupon information from the digital coupons, is displayed.
18. A computer implemented method of distributing electronic ticket vouchers over a network, comprising:
providing a database comprising a first set of data describing a schedule of events and a set of tickets corresponding to each of said events;
receiving a request from a wireless device through the network to purchase an electronic ticket voucher corresponding to an event wherein the request comprises customer data identifying the purchaser of the ticket;
transmitting an electronic ticket voucher to the wireless device over the network;
storing the customer data in a transaction database;
receiving a request from a computer terminal for verification of the electronic ticket voucher;
comparing the request for verification with the customer data in the transaction database;
generating a confirmation signal indicating an approval or denial of the verification request based upon the comparison with the customer data; and
transmitting a confirmation signal to the computer terminal.
19. A method according to claim 18 wherein the wireless computing device is a wireless Personal Digital Assistant (“PDA”).
20. A method according to claim 18 wherein receiving a request to purchase an electronic ticket voucher is performed in response to the selection of a link on a website.
21. A method according to claim 20 wherein the link is selected by the user of the at least one wireless computing device.
22. A method according to claim 18 wherein the electronic ticket voucher includes display data suitable for displaying on the wireless device.
23. A method according to claim 18 wherein the electronic ticket voucher includes calendar data suitable for storing in the calendar of the wireless device.
24. A method according to claim 18 wherein the electronic ticket voucher includes contact data comprising name, address and telephone number data.
25. A computer implemented method of distributing coupons over a network, comprising:
providing a database comprising a plurality of electronic coupons;
transmitting an electronic coupon to a wireless device over the network;
storing customer data corresponding to the recipient of the electronic coupon in a transaction database;
receiving a request from a retail computer terminal for verification of an electronic coupon;
comparing the request for verification with the corresponding customer data in the transaction database;
generating a confirmation signal indicating an approval or denial of the verification request based upon the comparison with the customer data; and
transmitting the confirmation signal to the retail computer terminal over the network.
26. A method according to claim 25, further comprising:
receiving a request for an electronic coupon from a wireless device.
27. A method according to claim 25, further comprising:
receiving a signal from a wireless device indicating that the wireless device has entered a geographical location; and
transmitting an electronic coupon corresponding to the geographical location to the wireless device over the network.
28. A method according to claim 25 wherein the wireless computing device is a wireless Personal Digital Assistant (“PDA”).
29. A method according to claim 25 wherein transmitting an electronic coupon is performed in response to the selection of a link on a website.
30. A method according to claim 29 wherein the link is selected by the user of a wireless computing device.
31. A method according to claim 25 wherein the electronic coupon includes display data suitable for displaying on the wireless device.
32. A method according to claim 25 wherein the electronic coupon includes calendar data suitable for storing in the calendar of the wireless device.
33. A method according to claim 32 wherein the calendar data corresponds to an expiration date for the electronic coupon.
34. A method according to claim 25 wherein the electronic coupon includes contact data comprising name, address and telephone number data.
35. A computer system adapted to distribute electronic ticket vouchers over a wireless communications network, comprising:
a database comprising a first set of data describing a schedule of events and a set of tickets corresponding to each of said events;
a network interface adapted to connect the database to the wireless communications network;
a transaction database adapted for storing data corresponding to ticket transactions;
a computer readable medium encoded with instructions for performing the following actions:
a) receiving a request from a wireless device through the wireless communications network to purchase an electronic ticket voucher corresponding to an event wherein the request comprises customer data identifying the purchaser of the ticket;
b) retrieving an electronic ticket voucher from the database corresponding to the requested ticket;
c) transmitting the retrieved electronic ticket voucher over the wireless communications network to the wireless device;
d) storing the customer data in the transaction database;
e) receiving a request from a computer terminal for verification of the electronic ticket voucher;
g) comparing the request for verification with customer data in the transaction database;
h) generating a confirmation signal indicating an approval or denial of the verification request based upon the comparison with the customer data; and
i) transmitting the confirmation signal to the computer terminal.
36. A computer system adapted to distribute coupons over a wireless communications network comprising:
a database comprising a plurality of electronic coupons;
a network interface adapted to connect the database to the wireless communications network;
a transaction database adapted for storing information about customers;
a computer readable medium encoded with instructions for performing the following actions:
a) transmitting an electronic coupon to a wireless device over the wireless communications network, wherein the electronic coupon further comprises verification data;
b) storing customer data corresponding to the recipient of the electronic coupon in a transaction database;
c) receiving a request from a retail computer terminal for verification of an electronic coupon;
d) comparing the request for verification with corresponding customer data in the transaction database;
e) generating a confirmation signal indicating an approval or denial of the verification request based upon the comparison with the customer data; and
f) transmitting the confirmation signal to the retail computer terminal.
37. A computer system according to claim 36, wherein the computer readable medium further is further encoded with instructions for receiving a request for an electronic coupon from a wireless device through the wireless communications network.
38. A computer system according to claim 36, wherein the computer readable medium is further encoded with instructions for:
receiving a signal from a wireless device indicating that the wireless device has entered a geographical location; and
transmitting an electronic coupon corresponding to the geographical location to a wireless device over the wireless communications network.
39. A computer system according to claim 36 wherein the wireless computing device is a wireless Personal Digital Assistant (“PDA”).
Description
    RELATED PATENTS AND PATENT APPLICATIONS
  • [0001]
    This application is a continuation of U.S. patent application Ser. No. 09/309,989 entitled “Method and System for Electronic Delivery of Coupons.”
  • BACKGROUND OF THE INVENTION
  • [0002]
    1. Technical Field
  • [0003]
    The present invention relates generally to product and service merchandising through distribution of electronic coupons, gift certificates and the like.
  • [0004]
    2. Description of the Related Art
  • [0005]
    Recently, the computer industry has sought to add computer processing and communications capabilities to devices other than what would normally be considered a traditional computer. Such devices include, for example, personal digital assistants (PDAs), business organizers, watches, PCMCIA-based credit card organizers, and other handheld or “palm” devices. These devices typically include technology and software (e.g., 3Com HotSync®) to enable the user to synchronize data between the device and desktop software or another personal information manager (PIM) such as Microsoft outlook. To synchronize data, the PDA is connected to a desktop either directly (e.g., by placing the PDA in a cradle that is connected to the desktop) or indirectly via an infrared link, a modem or a network. Once the connection is established, information or data located in the desktop computer may be communicated and stored in the PDA.
  • [0006]
    It is known in the art to display product or service coupons on pages that are available through the Internet's World Wide Web information retrieval system. A user of a computer may access those pages through use of a conventional Web browser. The user navigates to a given page, which is then saved to a file or printed. The hard copy of the coupon may then be carried by the user directly to a retail location and used to receive a discount on a given purchase.
  • [0007]
    It would be desirable to provide improved methods and systems for electronic delivery and use of coupons (namely, discount coupons, gift certificates, redeemable vouchers and the like) that could take advantage of the existing state-of-the-art of Internet and PDA technology.
  • BRIEF SUMMARY OF THE INVENTION
  • [0008]
    According to one embodiment of the present invention, an electronic or “virtual” coupon is obtained when a user selects a given link in a Web page being displayed on a client machine. Preferably, the link is an image link embedded on a Web site and/or in an advertising banner that is displayed on the Web page such that user click-through on the banner automatically generates the virtual coupon. The virtual coupon is then saved to a file on the client machine. Thereafter, the virtual coupon is downloaded to a PDA via a communication link when the PDA is synchronized to the desktop. When the virtual coupon is downloaded to the PDA, it is automatically saved in a coupon file. In addition, contact information associated with the coupon provider (e.g., address, web site URL, map and e-mail information) is automatically written to the PDA contact file. Moreover, the coupon's expiration date is stored in PDA's calendar, together with information for generating one or more redemption remainders that are periodically issued to the PDA user when the device is powered on. When the user desires to redeem the coupon, he or she may take the PDA to a terminal located at a retail establishment. By synchronizing the PDA to the terminal, the virtual coupon is redeemed in exchange for a discount on a given product or service. Alternatively, the coupon may be redeemed for an online purchase by connecting the PDA to a Web site, e.g., using a wireless connection.
  • [0009]
    According to another embodiment of the invention, a user of a PDA having a wireless Internet connection may navigate to a Web site and select a link (e.g., a link in an advertising banner) and receive the virtual coupon directly.
  • [0010]
    According to the invention, a central web site may be used to manage the distribution of the virtual coupons. In particular, an advertiser that desires to issue virtual discounts may register its coupons with the web site, perhaps for a given fee. Later, when users click through banner advertisements that include links to the web site, the users are seamlessly redirected to the site, which records the transactions and issues the virtual coupons. The site maintains a database of users who have downloaded virtual coupons, and such information is also available for collateral promotional activities relating to the service.
  • [0011]
    Alternatively, a given advertiser (e.g., a retail department store) may offer the virtual coupons from its own site. In this case, the user navigates to the advertiser's site and selects the virtual coupon, which is then downloaded to the PDA (either through the user's PC-PDA link) or to the PDA directly as previously described.
  • [0012]
    The foregoing has outlined some of the more pertinent objects and features of the present invention. These objects should be construed to be merely illustrative of some of the more prominent features and applications of the invention. Many other beneficial results can be obtained by applying the disclosed invention in a different manner or modifying the invention as will be described. Accordingly, other objects and a fuller understanding of the invention may be had by referring to the following Detailed Description of the Preferred Embodiment.
  • BRIEF DESCRIPTION OF THE DRAWINGS
  • [0013]
    For a more complete understanding of the present invention and the advantages thereof, reference should be made to the following Detailed Description taken in connection with the accompanying drawings in which:
  • [0014]
    [0014]FIG. 1 is a representative Internet operating environment in which the present invention may be implemented;
  • [0015]
    [0015]FIG. 2 illustrates the transfer of the virtual coupon from the user's desktop computer to his or her PDA;
  • [0016]
    [0016]FIG. 3 is a representative data file comprising a virtual coupon; and
  • [0017]
    [0017]FIG. 4 is an alternative embodiment of the invention wherein a user of a PDA downloads a coupon directly from a server.
  • DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
  • [0018]
    A known Internet client-server system is implemented is illustrated in FIG. 1. A client machine 10 is connected to a Web server 12 via network 14. For illustrative purposes, network 14 is the Internet, an intranet, an extranet or any other known network. Web server 12 is one of a plurality of servers which are accessible by clients, one of which is illustrated by machine 10. A representative client machine includes a browser 16, which is a known software tool used to access the servers of the network. The web server supports files (collectively referred to as a web site) in the form of hypertext documents and objects. In the Internet paradigm, a network path to a server is identified by a so-called Uniform Resource Locator (URL).
  • [0019]
    A representative web server 12 is an IBM Netfinity server comprising a RISC-based processor 18, the AIX® operating system 20 and a web server program 22, such as Netscape Enterprise Server. The server 12 also includes a display 24 supporting a graphical user interface (GUI) for management and administration, and an Application Programming Interface (API) 23 that provides extensions to enable application developers to extend and/or customize the core functionality thereof through software programs including Common Gateway Interface (CGI) programs, plug-ins, servlets, active server pages, server side include (SSI) functions or the like.
  • [0020]
    A representative Web client is a personal computer that is x86-, PowerPC®- or RISC-based, that includes an operating system such as IBM® OS/2® or Microsoft Windows '95, and that includes a Web browser, such as Netscape Navigator 4.0 (or higher), having a Java Virtual Machine (JVM) and support for application plug-ins or helper applications.
  • [0021]
    Also illustrated in FIG. 1 is a representative handheld computing client device 15 such as a personal digital assistant or PDA. The device typically includes a handheld stylus 17 for inputting information to the device. A representative device is marketed by Palm Computing, Inc., a 3Com Company, under the Palm V™ Organizer trademark. PDA 15 also includes synchronization software 19 that interfaces with an associated routine supported in the desktop computer to facilitate synchronization of data between the desktop and the PDA over a communications link 21 (e.g., an infrared, serial or wireless connection). Representative PDA devices include a x86-, PowerPC®- or RISC-based processor, a realtime operating system such as WindRiver VXWorks™, QSSL QNXNeutrino™, PalmOS, or Microsoft Windows CE, a Web browser or other graphics viewer, device drivers, control software, and a modem. These devices also include non-volatile memory, as well as system memory (namely, RAM).
  • [0022]
    While PDA is illustrated as a handheld organizer, any type of portable computing device can be used. These include, without limitation, business organizers, PCMCIA-based organizers, smart watches, Internet appliances, and other such devices.
  • [0023]
    A client machine and the PDA implementing the inventive protocol described below includes appropriate software for requesting and/or responding to given messages, and for extracting the data of interest. Such software is executable in a processor, namely, as a set of instructions (program code) in a code module resident in the random access memory of the computer. Until required by the computer, the set of instructions may be stored in another computer memory, for example, in a hard disk drive, or in a removable memory, or downloaded via the Internet or other computer network.
  • [0024]
    As also illustrated in FIG. 1, one of the servers in the network may be a central or clearinghouse server 25 (which may be a group of such servers). This site includes a database 27 for supporting a set of virtual coupons available for download to client machines according to the invention. A given virtual coupon 40, as illustrated in FIG. 3, may comprise a data file of information including, without limitation, a discount offer 42, contact information 44 (e.g., e-mail address, customer service or other telephone numbers), an expiration date 46, reminder data 48 for generating redemption reminders, retail location information 50, a map 52, a hyperlink 54 to the provider's web site, and other such useful information. Providers of virtual coupons preferably store those coupons in the database. The operator of the server 25 may provide the virtual coupon distribution service for a fee. The virtual coupons are served with web pages in a conventional manner. In particular, given web sites contract with the server 25 to access the stored virtual coupons. When those web sites are later accessed by users with client machines, the virtual coupons are selectively served, e.g., as banner advertisements with embedded links to the web server 25.
  • [0025]
    Returning now back to FIG. 1, it is now assumed that a web page displaying a banner advertisement (or other clickable graphic or text) having an associated virtual coupon link is being rendered on a client machine. When the user of that machine selects the advertisement, the client's browser is redirected to the server 25, which then serves the virtual coupon back to the client. At this point, a pop-up window or other announcement (e.g., an e-mail) may be provided to the user at the client machine indicating that the virtual coupon offer has been delivered. The virtual coupon and, in particular, the data file, is then stored in the client machine. Preferably, the virtual coupon file is maintained in a non-volatile storage area of the client (e.g., the hard disk).
  • [0026]
    Referring now to FIG. 2, when the user later synchronizes his or her PDA device to the client, the virtual coupon is automatically downloaded to the PDA. Preferably, the virtual coupon is stored in the memo or notepad section of the PDA (or, alternatively, in a specific PDA coupon organizer), the contact information is automatically supplied to the PDA contact file, and the expiration date information is automatically supplied to the PDA calendaring system. If the PDA has graphics capability (e.g., a browser or rendering engine), the map data may be stored for subsequent recall and display. In addition, the redemption reminder data is provided to the PDA calendar to facilitate display of periodic reminders to the user. Thus, for example, when the user powers on the PDA on a given day tagged for a reminder, a message (e.g., “you have 2 days left to redeem your American Airlines travel voucher) is posted to the PDA display. Preferably, expired coupons are automatically deleted from storage, although the contact information is preferably maintained for future use.
  • [0027]
    As one of ordinary skill will readily appreciate, the present invention offers numerous advantages. With the inventive technique, the consumer is able to “clip” coupons on the web and organize them in a PDA or other portable computing device. In particular, given virtual coupons may be readily organized into different selectable groups (e.g., food, entertainment, travel, retail, etc.) for ease of retrieval and use. The user need no longer worry about locating and carrying the actual paper.
  • [0028]
    When incorporated within a web page or other application, such as a web calendar, users click through a licensed advertising banner and seamlessly transfer a virtual coupon to a PDA that is ready for redemption. Thus, for example, if a user is already registered with and a user of a web calendar, the user synchronizes his client PIM with his personal web calendar, and the user uses a PDA, the user may click through a virtual coupon banner and transfer the coupon to the PDA directly.
  • [0029]
    For the advertiser, the present invention provides another distribution mechanism for coupons. The virtual coupon affords advertisers the ability to target their advertisements and reduce costs. Advertisers pay standard web advertising banner fees, but only pay one fee when the coupon is downloaded. Advertisers may share revenues if there is a sale. The inventive distribution technique is a value-added advertising banner that is convenient, accessible, private, and readily integrated into existing web and PDA technologies. As described above, the virtual coupon is not a paper coupon (although it could be) but, rather, is a true digital coupon obtainable on the Internet (or via an intranet or other computer network) by either clicking a banner advertisement or, alternatively, navigating to a site that supports the virtual coupon functionality. As noted above, the banner advertisement offers the consumer a free coupon for the product the consumer wants, preferably by clicking the banner.
  • [0030]
    There are many variants of the above-described scheme. Thus, for example, the user may access the Internet directly with a PDA device, such as illustrated in FIG. 4. In this example, the PDA 60 (e.g., a Palm VII device) has a wireless Internet connection over network 62 to the server 64 from which coupons are available. As noted above, server 64 may serve coupons directly, or it may cause such coupons to be served to the PDA by redirecting a request to another server 66 that actually serves the coupons. In either case, the coupons are served directly to the PDA, which then stores them as previously described. In this manner, the user is not required to first download the virtual coupons to his or her PC and then, later, transfer those coupons to the PDA through the infrared or other link.
  • [0031]
    As used herein, a “coupon” should be broadly construed to cover any offer that can be redeemed for some product, service, credit or the like. Thus, a coupon includes a gift certificate, a redeemable voucher, a percentage discount, a merchandise credit, and the like.
  • [0032]
    Although not illustrated in detail, it should be appreciated that appropriate security techniques may be used to ensure integrity of the coupon delivery mechanism of the present invention. Thus, for example, the coupon may be downloaded (either to the PC or the PDA) as an unalterable digital image or with a verifying code (e.g., a digital watermark, a checksum, or the like). This would prevent alteration of the coupon's expiration date, for example. If desired, the coupon may be downloaded from the network to the PC or PDA over a secure link (e.g., a secure sockets layer) or using an appropriate encryption scheme (e.g., PGP). Another desirable fraud prevention technique is to associate a given identifier (e.g., a coupon serial number) with a given user (or user identifier, such as a cookie). Thus, for example, the given identifier may be associated with the given user when the user first downloads the coupon. When the user desires to redeem the virtual coupon, the coupon is first authenticated before it is honored. One technique for authenticating the coupon (or the user, as the case may be) is to have the redemption site send a message to a server that issued the coupon or that manages such validity checks.
  • [0033]
    Of course, virtual coupons may also be managed directly through a user's PC, instead of using the PDA. In this way, a user may navigate to a site (e.g., a Neiman-Marcus web site), select an item that generates a virtual coupon to the user's computer, and then later redeem that virtual coupon in a virtual manner (e.g., in an online manner).
  • [0034]
    Although the various methods described herein are conveniently implemented in a general purpose computer selectively activated or reconfigured by software, one of ordinary skill in the art would also recognize that such methods may be carried out in hardware, in firmware, or in more specialized apparatus constructed to perform the required method steps.
  • [0035]
    Further, as used herein, a “client” should be broadly construed to mean any computer or component thereof directly or indirectly connected or connectable in any known or later-developed manner to a computer network, such as the Internet. Of course, a “client” should be broadly construed to mean one who requests or gets the file, and “server” is the entity which downloads the file.
  • [0036]
    Having thus described my invention, what I claim as new and desire to secure by Letters Patent is set forth in the following claims.
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Classifications
U.S. Classification705/14.25, 705/14.26, 705/14.35, 705/14.58, 705/14.64
International ClassificationG06Q20/20, G06Q30/02, G06Q20/38
Cooperative ClassificationG06Q20/387, G06Q30/0235, G06Q30/0225, G06Q30/0261, G06Q30/0224, G06Q20/20, G06Q30/0267, G06Q30/02, G06Q30/0239
European ClassificationG06Q30/02, G06Q30/0235, G06Q30/0267, G06Q30/0224, G06Q20/20, G06Q30/0239, G06Q30/0261, G06Q20/387, G06Q30/0225