EP2033161A4 - Providing user assistance for a software application - Google Patents

Providing user assistance for a software application

Info

Publication number: EP2033161A4
Authority: EP; European Patent Office
Prior art keywords: software application; providing user; user assistance; assistance; providing
Prior art date: 2006-05-18
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.): Withdrawn

Application number

EP07718924A

Other languages

German (de)

French (fr)

Other versions

EP2033161A1 (en

Inventor

Vlerken Shayne Leon Van

Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)

MHELP Pty Ltd

Original Assignee

MHELP Pty Ltd

Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)

2006-05-18

Filing date

2007-05-18

Publication date

2009-12-02

2006-05-18 Priority claimed from AU2006902681A external-priority patent/AU2006902681A0/en

2007-05-18 Application filed by MHELP Pty Ltd filed Critical MHELP Pty Ltd

2009-03-11 Publication of EP2033161A1 publication Critical patent/EP2033161A1/en

2009-12-02 Publication of EP2033161A4 publication Critical patent/EP2033161A4/en

Status Withdrawn legal-status Critical Current

Links

Classifications

- G—PHYSICS
- G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
- G09B—EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
- G09B5/00—Electrically-operated educational appliances
- G09B5/02—Electrically-operated educational appliances with visual presentation of the material to be studied, e.g. using film strip
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
- G06F9/453—Help systems

EP07718924A 2006-05-18 2007-05-18 Providing user assistance for a software application Withdrawn EP2033161A4 (en)

Applications Claiming Priority (2)

Application Number	Priority Date	Filing Date	Title
AU2006902681A AU2006902681A0 (en)		2006-05-18	Providing User Assistance for a Software Application
PCT/AU2007/000678 WO2007134373A1 (en)	2006-05-18	2007-05-18	Providing user assistance for a software application

Publications (2)

Publication Number	Publication Date
EP2033161A1 EP2033161A1 (en)	2009-03-11
EP2033161A4 true EP2033161A4 (en)	2009-12-02

Family

ID=38722850

Family Applications (1)

Application Number	Title	Priority Date	Filing Date
EP07718924A Withdrawn EP2033161A4 (en)	2006-05-18	2007-05-18	Providing user assistance for a software application

Country Status (4)

Country	Link
EP (1)	EP2033161A4 (en)
AU (1)	AU2007252284A1 (en)
CA (1)	CA2672630A1 (en)
WO (1)	WO2007134373A1 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
FI125409B (en) *	2009-06-12	2015-09-30	Kemppi Oy	A module for controlling a welding device, a welding device, a welding system, a method for guiding a welder, a welding method and software product
US9680697B2 (en)	2013-12-17	2017-06-13	International Business Machines Corporation	Dynamic product installation based on user feedback
US11016633B2 (en) *	2016-10-03	2021-05-25	Salesforce.Com, Inc.	Intelligent support recommendations for snap-ins

Citations (5)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US5434963A (en) *	1988-09-03	1995-07-18	Hitachi, Ltd.	Method and system of help-information control method and system
US5577186A (en) *	1994-08-01	1996-11-19	Mann, Ii; S. Edward	Apparatus and method for providing a generic computerized multimedia tutorial interface for training a user on multiple applications
US5754176A (en) *	1995-10-02	1998-05-19	Ast Research, Inc.	Pop-up help system for a computer graphical user interface
WO2000068769A1 (en) *	1999-05-07	2000-11-16	M-Pen, Inc.	System and method for dynamic assistance in software applications using behavior and host application models
US20030219707A1 (en) *	2002-05-21	2003-11-27	Thinksmart Performance Systems Llc	System and method for providing help/training content for a web-based application

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US5602982A (en) *	1994-09-23	1997-02-11	Kelly Properties, Inc.	Universal automated training and testing software system
US6033226A (en) *	1997-05-15	2000-03-07	Northrop Grumman Corporation	Machining tool operator training system
US20030051077A1 (en) *	2001-09-10	2003-03-13	Lynda Fengler	System and method for providing instruction to a peripheral device user
US20050053905A1 (en) *	2003-07-24	2005-03-10	Stephen Sadler	Interactive training, certification and development system

2007
- 2007-05-18 WO PCT/AU2007/000678 patent/WO2007134373A1/en active Application Filing
- 2007-05-18 EP EP07718924A patent/EP2033161A4/en not_active Withdrawn
- 2007-05-18 AU AU2007252284A patent/AU2007252284A1/en not_active Abandoned
- 2007-05-18 CA CA002672630A patent/CA2672630A1/en not_active Abandoned

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US5434963A (en) *	1988-09-03	1995-07-18	Hitachi, Ltd.	Method and system of help-information control method and system
US5577186A (en) *	1994-08-01	1996-11-19	Mann, Ii; S. Edward	Apparatus and method for providing a generic computerized multimedia tutorial interface for training a user on multiple applications
US5754176A (en) *	1995-10-02	1998-05-19	Ast Research, Inc.	Pop-up help system for a computer graphical user interface
WO2000068769A1 (en) *	1999-05-07	2000-11-16	M-Pen, Inc.	System and method for dynamic assistance in software applications using behavior and host application models
US20030219707A1 (en) *	2002-05-21	2003-11-27	Thinksmart Performance Systems Llc	System and method for providing help/training content for a web-based application

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of WO2007134373A1 *

Also Published As

Publication number	Publication date
CA2672630A1 (en)	2007-11-29
AU2007252284A1 (en)	2007-11-29
EP2033161A1 (en)	2009-03-11
WO2007134373A1 (en)	2007-11-29

Legal Events

Date	Code	Title	Description
2009-02-06	PUAI	Public reference made under article 153(3) epc to a published international application that has entered the european phase	Free format text: ORIGINAL CODE: 0009012
2009-03-11	17P	Request for examination filed	Effective date: 20081218
2009-03-11	AK	Designated contracting states	Kind code of ref document: A1 Designated state(s): AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LI LT LU LV MC MT NL PL PT RO SE SI SK TR
2009-03-11	AX	Request for extension of the european patent	Extension state: AL BA HR MK RS
2009-12-02	A4	Supplementary search report drawn up and despatched	Effective date: 20091102
2009-12-02	RIC1	Information provided on ipc code assigned before grant	Ipc: G09B 5/02 20060101ALI20091027BHEP Ipc: G06Q 50/00 20060101ALI20091027BHEP Ipc: G06F 9/44 20060101AFI20091027BHEP
2010-02-10	17Q	First examination report despatched	Effective date: 20100111
2010-12-10	STAA	Information on the status of an ep patent application or granted ep patent	Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN
2011-01-12	18D	Application deemed to be withdrawn	Effective date: 20100722

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