EP1009148A3 - Calling party identification authentication and routing in response thereto - Google Patents
Calling party identification authentication and routing in response thereto Download PDFInfo
- Publication number
- EP1009148A3 EP1009148A3 EP99309830A EP99309830A EP1009148A3 EP 1009148 A3 EP1009148 A3 EP 1009148A3 EP 99309830 A EP99309830 A EP 99309830A EP 99309830 A EP99309830 A EP 99309830A EP 1009148 A3 EP1009148 A3 EP 1009148A3
- Authority
- EP
- European Patent Office
- Prior art keywords
- calling party
- authentication
- routing
- representations
- calling
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
- H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
- H04M1/663—Preventing unauthorised calls to a telephone set
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/72—Finding out and indicating number of calling subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5235—Dependent on call type or called number [DNIS]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13091—CLI, identification of calling line
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13095—PIN / Access code, authentication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13103—Memory
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13106—Microprocessor, CPU
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13141—Hunting for free outlet, circuit or channel
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13378—Speech recognition, speech analysis
Abstract
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/209,681 US6327347B1 (en) | 1998-12-11 | 1998-12-11 | Calling party identification authentication and routing in response thereto |
US209681 | 1998-12-11 |
Publications (3)
Publication Number | Publication Date |
---|---|
EP1009148A2 EP1009148A2 (en) | 2000-06-14 |
EP1009148A3 true EP1009148A3 (en) | 2002-03-06 |
EP1009148B1 EP1009148B1 (en) | 2005-08-31 |
Family
ID=22779808
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP99309830A Expired - Lifetime EP1009148B1 (en) | 1998-12-11 | 1999-12-07 | Calling party identification authentication and routing in response thereto |
Country Status (4)
Country | Link |
---|---|
US (1) | US6327347B1 (en) |
EP (1) | EP1009148B1 (en) |
CA (1) | CA2279870C (en) |
DE (1) | DE69926977T2 (en) |
Families Citing this family (52)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6760413B2 (en) * | 1999-02-16 | 2004-07-06 | Agere Systems Inc. | Display of call related information regarding a called party |
US6510315B1 (en) * | 1999-10-05 | 2003-01-21 | Intel Corporation | Systems and methods for maintaining the voice path connection during caller disconnect of an emergency 911 call |
DE60117197T2 (en) * | 2000-04-26 | 2006-07-27 | Semiconductor Energy Laboratory Co., Ltd., Atsugi | Communication system and method for identifying a person by means of biological information |
DE10047177A1 (en) * | 2000-09-22 | 2002-04-18 | Tenovis Gmbh & Co Kg | Authentication method for a telecommunications subscriber and telecommunications system |
US20040190688A1 (en) * | 2003-03-31 | 2004-09-30 | Timmins Timothy A. | Communications methods and systems using voiceprints |
US7012999B2 (en) * | 2001-06-25 | 2006-03-14 | Bellsouth Intellectual Property Corporation | Audio caller identification |
US7085358B2 (en) | 2001-06-25 | 2006-08-01 | Bellsouth Intellectual Property Corporation | Visual caller identification |
US7315614B2 (en) | 2001-08-14 | 2008-01-01 | At&T Delaware Intellectual Property, Inc. | Remote notification of communications |
US7054430B2 (en) | 2001-08-23 | 2006-05-30 | Paymentone Corporation | Method and apparatus to validate a subscriber line |
KR20030020768A (en) * | 2001-09-04 | 2003-03-10 | 주식회사 케이티 | Description of automatic voice call connection service method by construction of personal phone book database using speech recognition and its related methods |
EP1292090A1 (en) * | 2001-09-05 | 2003-03-12 | Motorola, Inc. | Conference calling with speaker identification |
US7269249B2 (en) | 2001-09-28 | 2007-09-11 | At&T Bls Intellectual Property, Inc. | Systems and methods for providing user profile information in conjunction with an enhanced caller information system |
US7079837B1 (en) | 2001-11-06 | 2006-07-18 | Bellsouth Intellectual Property Corporation | Caller identification queue for wireless telephones |
US7167551B2 (en) | 2001-12-12 | 2007-01-23 | International Business Machines Corporation | Intermediary device based callee identification |
US7245716B2 (en) | 2001-12-12 | 2007-07-17 | International Business Machines Corporation | Controlling hold queue position adjustment |
US9088645B2 (en) * | 2001-12-12 | 2015-07-21 | International Business Machines Corporation | Intermediary device initiated caller identification |
US20030108163A1 (en) * | 2001-12-12 | 2003-06-12 | International Business Machines Corporation | Origin device based caller identification |
US6768792B2 (en) * | 2001-12-17 | 2004-07-27 | International Business Machines Corporation | Identifying call parties to a call to an incoming calling party |
US7443970B2 (en) | 2001-12-17 | 2008-10-28 | International Business Machines Corporation | Logging calls according to call context |
US7315618B1 (en) | 2001-12-27 | 2008-01-01 | At&T Bls Intellectual Property, Inc. | Voice caller ID |
AU2003233216A1 (en) * | 2002-04-30 | 2003-11-17 | Web.De Ag | Web site having a caller recognition element |
EP1383270A1 (en) * | 2002-07-19 | 2004-01-21 | Web. De AG | Communications environment comprising a telecommunications web site |
US20030235281A1 (en) * | 2002-06-24 | 2003-12-25 | Bell Canada | Method and system for providing secure access to a telephone service |
US20040010408A1 (en) * | 2002-07-10 | 2004-01-15 | Mani Babu V. | Method and system for identifying a caller based on voice recognition |
US7139374B1 (en) | 2002-07-23 | 2006-11-21 | Bellsouth Intellectual Property Corp. | System and method for gathering information related to a geographical location of a callee in a public switched telephone network |
US7623645B1 (en) | 2002-07-23 | 2009-11-24 | At&T Intellectual Property, I, L.P. | System and method for gathering information related to a geographical location of a caller in a public switched telephone network |
US7486785B2 (en) * | 2002-08-05 | 2009-02-03 | International Business Machines Corporation | Method for customer recognition and management |
US7493145B2 (en) * | 2002-12-20 | 2009-02-17 | International Business Machines Corporation | Providing telephone services based on a subscriber voice identification |
US6914966B2 (en) * | 2003-02-13 | 2005-07-05 | Verizon Laboratories Inc. | Methods and systems for routing a call |
US6961413B2 (en) | 2003-02-19 | 2005-11-01 | Sarakas Stephen T | Residential telephone system and method |
US7443964B2 (en) | 2003-04-18 | 2008-10-28 | At&T Intellectual Property, I,L.P. | Caller ID messaging |
US7978833B2 (en) | 2003-04-18 | 2011-07-12 | At&T Intellectual Property I, L.P. | Private caller ID messaging |
JP2005045596A (en) * | 2003-07-23 | 2005-02-17 | Nec Corp | System and method for presenting speaker speech communication history, ip tel, and ip telephone method and program |
US7852993B2 (en) | 2003-08-11 | 2010-12-14 | Microsoft Corporation | Speech recognition enhanced caller identification |
US8150697B2 (en) * | 2003-09-30 | 2012-04-03 | Nuance Communications, Inc. | Autonomous systems and network management using speech |
US7415456B2 (en) * | 2003-10-30 | 2008-08-19 | Lucent Technologies Inc. | Network support for caller identification based on biometric measurement |
DE10352087A1 (en) * | 2003-11-07 | 2005-06-23 | Deutsche Telekom Ag | Certified calls |
US7623849B2 (en) | 2003-11-13 | 2009-11-24 | At&T Intellectual Property, I, L.P. | Method, system, and storage medium for providing comprehensive originator identification services |
US7672444B2 (en) | 2003-12-24 | 2010-03-02 | At&T Intellectual Property, I, L.P. | Client survey systems and methods using caller identification information |
US8195136B2 (en) | 2004-07-15 | 2012-06-05 | At&T Intellectual Property I, L.P. | Methods of providing caller identification information and related registries and radiotelephone networks |
US7676026B1 (en) * | 2005-03-08 | 2010-03-09 | Baxtech Asia Pte Ltd | Desktop telephony system |
EP1734510A1 (en) * | 2005-06-16 | 2006-12-20 | Alcatel | Customisation of telecommuncations services using speaker recognition |
US8453071B2 (en) | 2006-02-07 | 2013-05-28 | International Business Machines Corporation | Method of providing phone service menus |
DE102006047982A1 (en) * | 2006-10-10 | 2008-04-24 | Siemens Audiologische Technik Gmbh | Method for operating a hearing aid, and hearing aid |
US8160226B2 (en) | 2007-08-22 | 2012-04-17 | At&T Intellectual Property I, L.P. | Key word programmable caller ID |
US8243909B2 (en) | 2007-08-22 | 2012-08-14 | At&T Intellectual Property I, L.P. | Programmable caller ID |
GB2462800A (en) | 2008-06-20 | 2010-02-24 | New Voice Media Ltd | Monitoring a conversation between an agent and a customer and performing real time analytics on the audio signal for determining future handling of the call |
US8391445B2 (en) * | 2008-11-10 | 2013-03-05 | International Business Machines Corporation | Caller identification using voice recognition |
US10423956B1 (en) | 2014-09-16 | 2019-09-24 | United Services Automobile Association (Usaa) | Systems and methods for customer authentication and determination of relevant services |
US9904920B1 (en) | 2014-09-16 | 2018-02-27 | United Services Automobile Association (Usaa) | Systems and methods for customer authentication and determination of relevant services |
US9560204B1 (en) * | 2014-09-16 | 2017-01-31 | United Services Automobile Association | Systems and methods for authentication of customers |
US10341487B2 (en) * | 2015-06-01 | 2019-07-02 | Avaya Inc. | System and method to authenticate contact center agents by a reverse authentication procedure |
Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5274695A (en) * | 1991-01-11 | 1993-12-28 | U.S. Sprint Communications Company Limited Partnership | System for verifying the identity of a caller in a telecommunications network |
US5608784A (en) * | 1994-01-24 | 1997-03-04 | Miller; Joel F. | Method of personnel verification using voice recognition |
US5832072A (en) * | 1996-11-27 | 1998-11-03 | Bell Communications Research, Inc. | Communication network with hidden calling number capability |
Family Cites Families (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US3787626A (en) | 1971-04-23 | 1974-01-22 | C Subieta | System for automatic identification of calling party{40 s telephone number to receiving party |
US5289542A (en) | 1991-03-04 | 1994-02-22 | At&T Bell Laboratories | Caller identification system with encryption |
US5263084A (en) | 1991-07-22 | 1993-11-16 | Northern Telecom Limited | Spontaneous caller identification with call-waiting |
US5521966A (en) | 1993-12-14 | 1996-05-28 | At&T Corp. | Method and system for mediating transactions that use portable smart cards |
US5982866A (en) | 1997-04-25 | 1999-11-09 | At&T Corporation | Method and apparatus for forwarding caller identification for a credit card or calling card call to an automatic number identification system of a telephone network |
US5903636A (en) | 1997-10-27 | 1999-05-11 | Bellsouth Corporation | System and method for providing caller identification in conjunction with calling card calls |
US6012049A (en) | 1998-02-04 | 2000-01-04 | Citicorp Development Center, Inc. | System for performing financial transactions using a smartcard |
-
1998
- 1998-12-11 US US09/209,681 patent/US6327347B1/en not_active Expired - Lifetime
-
1999
- 1999-08-10 CA CA002279870A patent/CA2279870C/en not_active Expired - Fee Related
- 1999-12-07 DE DE69926977T patent/DE69926977T2/en not_active Expired - Lifetime
- 1999-12-07 EP EP99309830A patent/EP1009148B1/en not_active Expired - Lifetime
Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5274695A (en) * | 1991-01-11 | 1993-12-28 | U.S. Sprint Communications Company Limited Partnership | System for verifying the identity of a caller in a telecommunications network |
US5608784A (en) * | 1994-01-24 | 1997-03-04 | Miller; Joel F. | Method of personnel verification using voice recognition |
US5832072A (en) * | 1996-11-27 | 1998-11-03 | Bell Communications Research, Inc. | Communication network with hidden calling number capability |
Also Published As
Publication number | Publication date |
---|---|
DE69926977D1 (en) | 2005-10-06 |
EP1009148A2 (en) | 2000-06-14 |
DE69926977T2 (en) | 2006-04-27 |
US6327347B1 (en) | 2001-12-04 |
CA2279870A1 (en) | 2000-06-11 |
CA2279870C (en) | 2007-10-30 |
EP1009148B1 (en) | 2005-08-31 |
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