DE69833935D1 - Verfahren und system zur bestimmung und gebrauch von mehreren objektzuständen in einem computer-telefon integrierten system - Google Patents

Verfahren und system zur bestimmung und gebrauch von mehreren objektzuständen in einem computer-telefon integrierten system

Info

Publication number
DE69833935D1
DE69833935D1 DE69833935T DE69833935T DE69833935D1 DE 69833935 D1 DE69833935 D1 DE 69833935D1 DE 69833935 T DE69833935 T DE 69833935T DE 69833935 T DE69833935 T DE 69833935T DE 69833935 D1 DE69833935 D1 DE 69833935D1
Authority
DE
Germany
Prior art keywords
determining
multiple object
computer telephone
object states
telephone integrated
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69833935T
Other languages
English (en)
Other versions
DE69833935T2 (de
Inventor
Oleg Turovsky
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Genesys Cloud Services Inc
Original Assignee
Genesys Telecommunications Laboratories Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Genesys Telecommunications Laboratories Inc filed Critical Genesys Telecommunications Laboratories Inc
Application granted granted Critical
Publication of DE69833935D1 publication Critical patent/DE69833935D1/de
Publication of DE69833935T2 publication Critical patent/DE69833935T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/64Distributing or queueing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/214Monitoring or handling of messages using selective forwarding
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04NPICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00Television systems
    • H04N7/14Systems for two-way working
    • H04N7/141Systems for two-way working between two video terminals, e.g. videophone
    • H04N7/148Interfacing a video terminal to a particular transmission medium, e.g. ISDN
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04NPICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00Television systems
    • H04N7/14Systems for two-way working
    • H04N7/15Conference systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2242/00Special services or facilities
    • H04M2242/22Automatic class or number identification arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2242/00Special services or facilities
    • H04M2242/30Determination of the location of a subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/22Arrangements for supervision, monitoring or testing
    • H04M3/36Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42042Notifying the called party of information on the calling party
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42059Making use of the calling party identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42085Called party identification service
    • H04M3/42102Making use of the called party identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42314Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323PBX's with CTI arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42365Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175Call or contact centers supervision arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183Call or contact centers with computer-telephony arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232Call distribution algorithms
    • H04M3/5235Dependent on call type or called number [DNIS]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/0024Services and arrangements where telephone services are combined with data services
    • H04M7/0033Notification or handling of incoming calls by a computer
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1305Software aspects
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072Sequence circuits for call signaling, ACD systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13091CLI, identification of calling line
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093Personal computer, PC
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13097Numbering, addressing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103Memory
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322PBX
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1325Priority service
DE69833935T 1997-01-21 1998-01-20 Verfahren und system zur bestimmung und gebrauch von mehreren objektzuständen in einem computer-telefon integrierten system Expired - Lifetime DE69833935T2 (de)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/786,817 US5933492A (en) 1997-01-21 1997-01-21 Method and system for determining and using multiple object states in a computer telephony integration system
US786817 1997-01-21
PCT/US1998/001158 WO1998034390A1 (en) 1997-01-21 1998-01-20 Method and system for determining and using multiple object states in a computer telephony integration system

Publications (2)

Publication Number Publication Date
DE69833935D1 true DE69833935D1 (de) 2006-05-11
DE69833935T2 DE69833935T2 (de) 2006-11-23

Family

ID=25139669

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69833935T Expired - Lifetime DE69833935T2 (de) 1997-01-21 1998-01-20 Verfahren und system zur bestimmung und gebrauch von mehreren objektzuständen in einem computer-telefon integrierten system

Country Status (6)

Country Link
US (1) US5933492A (de)
EP (1) EP0954922B1 (de)
JP (1) JP3547142B2 (de)
AU (1) AU6034698A (de)
DE (1) DE69833935T2 (de)
WO (1) WO1998034390A1 (de)

Families Citing this family (50)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6175564B1 (en) * 1995-10-25 2001-01-16 Genesys Telecommunications Laboratories, Inc Apparatus and methods for managing multiple internet protocol capable call centers
US6055308A (en) * 1997-01-21 2000-04-25 Genesys Telecommunications Laboratories, Inc. Method and system for determining and using multiple object states in a computer telephony integration system
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US5946387A (en) * 1997-02-10 1999-08-31 Genesys Telecommunications Laboratories, Inc, Agent-level network call routing
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6411805B1 (en) 1997-06-05 2002-06-25 Mci Communications Corporation System and method for a network-based call continuation service
GB2329549A (en) * 1997-09-19 1999-03-24 Ibm Voice processing system
US6782087B1 (en) * 1997-09-19 2004-08-24 Mci Communications Corporation Desktop telephony application program for a call center agent
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
US6490350B2 (en) * 1997-09-30 2002-12-03 Mci Communications Corporation Monitoring system for telephony resources in a call center
US6466663B1 (en) 1997-09-30 2002-10-15 Don Ravenscroft Monitoring system client for a call center
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US5991393A (en) 1997-11-04 1999-11-23 Genesys Telecommunicaitons, Laboratories, Inc. Method for telephony call blending
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US6493447B1 (en) * 1997-11-21 2002-12-10 Mci Communications Corporation Contact server for call center for syncronizing simultaneous telephone calls and TCP/IP communications
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
US6067357A (en) * 1998-03-04 2000-05-23 Genesys Telecommunications Laboratories Inc. Telephony call-center scripting by Petri Net principles and techniques
JP3189790B2 (ja) * 1998-06-17 2001-07-16 日本電気株式会社 順番待ち呼出し装置
US6236723B1 (en) * 1998-06-29 2001-05-22 Aspect Communications Computer/telephony integration logging application
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US6389007B1 (en) * 1998-09-24 2002-05-14 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center
US6958994B2 (en) 1998-09-24 2005-10-25 Genesys Telecommunications Laboratories, Inc. Call transfer using session initiation protocol (SIP)
US7120141B2 (en) 1998-09-24 2006-10-10 Genesys Telecommunications Laboratories, Inc. Integrating SIP control messaging into existing communication center routing infrastructure
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
WO2001054388A1 (en) 2000-01-07 2001-07-26 Ineto, Inc. Customer communication service system
DE10035216A1 (de) * 2000-02-22 2001-08-30 Thomas Steinig Adapter zur Verbindung von Telekommunikation-Endgeräten wie Telefongerät/Faxgerät mit einem Computer
US6744881B1 (en) 2000-09-06 2004-06-01 Convergys Customer Management Group, Inc. System and method for automated customer calling
KR100387071B1 (ko) * 2001-02-19 2003-06-12 삼성전자주식회사 전화씨티아이 드라이브의 디바이스 리스트 처리방법
KR100392728B1 (ko) * 2001-06-04 2003-07-28 (주)디노밴 전화 연결 장치
US7110525B1 (en) 2001-06-25 2006-09-19 Toby Heller Agent training sensitive call routing system
DE10202499A1 (de) * 2002-01-23 2003-07-31 Siemens Ag Call-Center sowie Verfahren zum Betreiben eines Call-Centers
US7372952B1 (en) 2002-03-07 2008-05-13 Wai Wu Telephony control system with intelligent call routing
US8170197B2 (en) * 2002-03-15 2012-05-01 Intellisist, Inc. System and method for providing automated call center post-call processing
US7292689B2 (en) * 2002-03-15 2007-11-06 Intellisist, Inc. System and method for providing a message-based communications infrastructure for automated call center operation
US8068595B2 (en) 2002-03-15 2011-11-29 Intellisist, Inc. System and method for providing a multi-modal communications infrastructure for automated call center operation
US9818136B1 (en) 2003-02-05 2017-11-14 Steven M. Hoffberg System and method for determining contingent relevance
US7676034B1 (en) 2003-03-07 2010-03-09 Wai Wu Method and system for matching entities in an auction
US7349535B2 (en) * 2004-03-03 2008-03-25 Cisco Technology, Inc. Method and system for automatic call distribution based on location information for call center agents
US7929685B1 (en) * 2004-05-27 2011-04-19 Apple Inc. Queuing calls for distribution
US20060252444A1 (en) * 2005-05-03 2006-11-09 Timucin Ozugur Presence enabled call hunting group
US9110712B2 (en) * 2005-06-10 2015-08-18 International Business Machines Corporation Method for encapsulating logical units of work using business objects
US8503663B2 (en) * 2005-06-30 2013-08-06 Interactive Intelligence, Inc. System and method for agent queue activation in a contact center
US8874477B2 (en) 2005-10-04 2014-10-28 Steven Mark Hoffberg Multifactorial optimization system and method
US20070121897A1 (en) * 2005-11-30 2007-05-31 Balaji Patakula Methods and apparatus for dynamically adjusting resource configuration in a resource allocation system
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
US8300798B1 (en) 2006-04-03 2012-10-30 Wai Wu Intelligent communication routing system and method
US8577916B1 (en) 2006-09-01 2013-11-05 Avaya Inc. Search-based contact initiation method and apparatus
SG11201703521UA (en) 2014-11-03 2017-05-30 Genentech Inc Methods and biomarkers for predicting efficacy and evaluation of an ox40 agonist treatment

Family Cites Families (65)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4345315A (en) * 1979-01-19 1982-08-17 Msi Data Corporation Customer satisfaction terminal
US4290141A (en) * 1979-07-02 1981-09-15 General Electric Company Electronic voting system
US4580012A (en) * 1979-11-26 1986-04-01 Vmx, Inc. Electronic audio communications system with automatic user access features
US4320256A (en) * 1979-11-27 1982-03-16 Freeman Michael J Verbally interactive telephone interrogation system with selectible variable decision tree
US4355207A (en) * 1980-05-30 1982-10-19 Amtel Communications, Inc. Telephone answering system
US4355372A (en) * 1980-12-24 1982-10-19 Npd Research Inc. Market survey data collection method
US4489438A (en) * 1982-02-01 1984-12-18 National Data Corporation Audio response system
US4439636A (en) * 1982-03-09 1984-03-27 Martha Newkirk Credit card actuated telecommunication access network
US4517410A (en) * 1982-04-02 1985-05-14 Data Acquisition Services Automatic user selected variable telephone message record and playback system
US4539435A (en) * 1982-06-14 1985-09-03 Eckmann Stuart F Interactive educational system with voice reaction and access using tone-generating telephone
US4451700A (en) * 1982-08-27 1984-05-29 M. A. Kempner, Inc. Automatic audience survey system
US4667287A (en) * 1982-10-28 1987-05-19 Tandem Computers Incorporated Multiprocessor multisystem communications network
US4584602A (en) * 1982-11-08 1986-04-22 Pioneer Ansafone Manufacturing Corporation Polling system and method using nondedicated telephone lines
CA1270345A (en) * 1983-01-10 1990-06-12 Claude Robert Dupuis Apparatus for transmitting information via telephone lines
US4528643A (en) * 1983-01-10 1985-07-09 Fpdc, Inc. System for reproducing information in material objects at a point of sale location
FR2540696B1 (fr) * 1983-02-04 1985-06-21 Bernard Alain Procede de taxation pour la vente d'informations par telephone
JPH079678B2 (ja) * 1983-03-01 1995-02-01 オムロン株式会社 電子式キヤツシユ・レジスタ
JPS59174972A (ja) * 1983-03-24 1984-10-03 Omron Tateisi Electronics Co カ−ド認証機
GB8314468D0 (en) * 1983-05-25 1983-06-29 Agb Research Plc Television monitoring
US4566030A (en) * 1983-06-09 1986-01-21 Ctba Associates Television viewer data collection system
US4625276A (en) * 1983-08-31 1986-11-25 Vericard Corporation Data logging and transfer system using portable and resident units
US4577062A (en) * 1983-09-02 1986-03-18 Butler National Corporation Method for dispensing information
US4577067A (en) * 1983-10-05 1986-03-18 Alfred Levy Remotely controlled telephone hold program system
US4598367A (en) * 1983-11-09 1986-07-01 Financial Design Systems, Inc. Financial quotation system using synthesized speech
US4523055A (en) * 1983-11-25 1985-06-11 Pitney Bowes Inc. Voice/text storage and retrieval system
SE440287B (sv) * 1983-11-28 1985-07-22 Kurt Paulsson Anordning vid ett terminalsystem
US4611094A (en) * 1983-12-01 1986-09-09 At&T Bell Laboratories Method for customer definable telephone capability
US4630201A (en) * 1984-02-14 1986-12-16 International Security Note & Computer Corporation On-line and off-line transaction security system using a code generated from a transaction parameter and a random number
US4649563A (en) * 1984-04-02 1987-03-10 R L Associates Method of and means for accessing computerized data bases utilizing a touch-tone telephone instrument
US4697282A (en) * 1984-04-18 1987-09-29 Golden Enterprises, Inc. Telephone operator voice storage and retrieval system
US4603232A (en) * 1984-09-24 1986-07-29 Npd Research, Inc. Rapid market survey collection and dissemination method
US4654482A (en) * 1984-10-15 1987-03-31 Deangelis Lawrence J Home merchandise ordering telecommunications terminal
US4674044A (en) * 1985-01-30 1987-06-16 Merrill Lynch, Pierce, Fenner & Smith, Inc. Automated securities trading system
US4785408A (en) * 1985-03-11 1988-11-15 AT&T Information Systems Inc. American Telephone and Telegraph Company Method and apparatus for generating computer-controlled interactive voice services
US4756020A (en) * 1985-08-30 1988-07-05 American Telephone And Telegraph Company, At&T Bell Laboratories Method and apparatus for disallowing the extension of a call through a network
US4696029A (en) * 1985-12-12 1987-09-22 Telesciences, Inc. Telephone traffic load control system
US4763191A (en) * 1986-03-17 1988-08-09 American Telephone And Telegraph Company, At&T Bell Laboratories Dial-up telephone network equipment for requesting an identified selection
US4866756A (en) * 1986-04-16 1989-09-12 Call It Co. Interactive computerized communications systems with voice input and output
US4788715A (en) * 1986-10-16 1988-11-29 American Telephone And Telegraph Company At&T Bell Laboratories Announcing waiting times in queuing systems
US4812843A (en) * 1987-05-04 1989-03-14 Champion Iii C Paul Telephone accessible information system
US4757267A (en) * 1987-06-17 1988-07-12 Applied Telematics, Inc. Telephone system for connecting a customer to a supplier of goods
US4893328A (en) * 1987-07-31 1990-01-09 Microvoice Systems Corporation Automated telephone operator overflow device
US4908850B1 (en) * 1988-01-11 1995-02-07 American Communications & Engi Voice services network with automated billing
US5017917A (en) * 1988-12-30 1991-05-21 At&T Bell Laboratories Restriction of communication service accessibility among subscriber communities
US4896345A (en) * 1989-02-16 1990-01-23 Thorne Donald J Call handling system
US4972461A (en) * 1989-09-20 1990-11-20 At&T Bell Laboratories Call message delivery system and method
US4953204A (en) * 1989-10-17 1990-08-28 At&T Bell Laboratories Multilocation queuing for telephone calls
US5001710A (en) * 1989-10-24 1991-03-19 At&T Bell Laboratories Customer programmable automated integrated voice/data technique for communication systems
US5274700A (en) * 1989-11-27 1993-12-28 Unifi Communications Corporation Methods of automatically rerouting an incoming telephone call placed over a network
US5036535A (en) * 1989-11-27 1991-07-30 Unifi Communications Corporation Switchless automatic call distribution system
JPH04126423A (ja) * 1990-09-17 1992-04-27 Omron Corp データ処理システム
JPH05507396A (ja) * 1990-11-20 1993-10-21 テロケント コミュニケーションズ コーポレーション 呼処理システム
US5164983A (en) * 1991-01-28 1992-11-17 American Telephone & Telegraph Company Telemarketing complex performance management system
US5261096A (en) * 1991-03-01 1993-11-09 Bull Hn Information Systems Inc. Interprocess message passing method in a distributed digital data system
US5278977A (en) * 1991-03-19 1994-01-11 Bull Hn Information Systems Inc. Intelligent node resident failure test and response in a multi-node system
US5455903A (en) * 1991-05-31 1995-10-03 Edify Corp. Object oriented customer information exchange system and method
US5256863A (en) * 1991-11-05 1993-10-26 Comark Technologies, Inc. In-store universal control system
US5444774A (en) * 1992-06-26 1995-08-22 At&T Corp. Interactive queuing sytem for call centers
US5280625A (en) * 1992-06-26 1994-01-18 Hughes Aircraft Company Communication system and method for linking data terminals and their host computers through a satellite or other wide area network
US5392400A (en) * 1992-07-02 1995-02-21 International Business Machines Corporation Collaborative computing system using pseudo server process to allow input from different server processes individually and sequence number map for maintaining received data sequence
CA2147601C (en) * 1992-10-21 1998-08-25 Norman J. Donaghue, Jr. Integrated intelligent call blending
US5528678A (en) * 1993-12-27 1996-06-18 At&T Corp. Revertive calling automatic call distributor
US5655015A (en) * 1994-02-18 1997-08-05 Aurora Systems, Inc. Computer-telephone integration system
US5530744A (en) * 1994-09-20 1996-06-25 At&T Corp. Method and system for dynamic customized call routing
US5500891A (en) * 1994-09-30 1996-03-19 Harrington; Noreen A. Telecommunication system with multilink host computer call control interface system and method

Also Published As

Publication number Publication date
EP0954922A1 (de) 1999-11-10
JP3547142B2 (ja) 2004-07-28
DE69833935T2 (de) 2006-11-23
EP0954922A4 (de) 2002-05-29
JP2000514986A (ja) 2000-11-07
US5933492A (en) 1999-08-03
AU6034698A (en) 1998-08-25
EP0954922B1 (de) 2006-03-22
WO1998034390A1 (en) 1998-08-06

Similar Documents

Publication Publication Date Title
DE69833935D1 (de) Verfahren und system zur bestimmung und gebrauch von mehreren objektzuständen in einem computer-telefon integrierten system
DE69833133D1 (de) Verfahren und vorrichtung zur bestimmung von weiterreichungskandidaten in einem kommunikationssystem
DE69825687D1 (de) System und Verfahren zur Umwandlung von Prozessortaktwerten in einem Mehrprozessorsystem
DE69534399D1 (de) Verfahren und Gerät zur Bestimmung von Merkmalpunkten
DE69530138D1 (de) System und Verfahren zur Cursorsteuerung in einem Rechner
DE1080414T1 (de) Verfahren und system fur sichere transaktionen in einem rechnersystem
DE69719164T2 (de) Verfahren und Gerät zur Änderung von Bildern in Rechnersystemen
DE1032902T1 (de) Ein system und verfahren zumveranstalten einer auktion in einem rechnernetzwerk
DE69740075D1 (de) Verfahren und Anordnung zur Kommunikationsbereitstellung in einem Rechnernetzwerk
DE69836558D1 (de) Verfahren und vorrichtung zur bestimmung einer konzentration
DE19782177T1 (de) Verfahren und Einrichtung zur Durchführung von TLB-Shootdown-Operationen in einem Multiprozessorsystem
DE69839864D1 (de) Mobiltelefon und Verfahren zur Handhabung von Telefonnummern in einem Mobiltelefon
DE69531497D1 (de) Verfahren zur spaltenbildung in und stützung von lagerstätten
DE69801339T2 (de) Verfahren und vorrichtung zur bestimmung der bit-ordnung in einem videokompressionssystem
DE60024817D1 (de) Vorrichtung und verfahren zur adaptiren auswahl einer auflösung zur bestimmung und bereitstellung von aufenthaltsinformation in einem drahtlosen kommunikationssystem
DE69737750D1 (de) Erst- und Zweitprozessoren verwendendes Verfahren
DE69724245D1 (de) Verfahren zur plazierung von taktpuffern in einem taktverteilungssystem
DE69907394T2 (de) System und Verfahren zur Ortsbestimmung von in einem Kommunikationssystem betriebenen mobilen Einheiten
DE69929029D1 (de) Verfahren und vorrichtung zur behebung von kodeinterferenz in einem cdma kommunikationssystem
DE69730430D1 (de) Verfahren und gerät zum bereitstellen von verbesserten diagnostischen funktionen in einem computersystem
DE69739854D1 (de) System und verfahren zur bestimmung von spannungen
DE69830952D1 (de) Verfahren und System zur Bestimmung des Symbolübertragungsformats in einem Übertragungssystem
DE69710515T2 (de) Verfahren und Vorrichtung zur Bestimmung von Wartezuständen auf einer Zyklusbasis in einem Datenverarbeitungssystem
DE60044518D1 (de) Verfahren zur Verarbeitung von Geräteinformationen und Netzwerkgerät in einem Geräteinformationsverwaltungssystem
DE69617232D1 (de) Vorrichtung und verfahren zur bestimmung der sauerstoffpufferkapazität in einem katalysator

Legal Events

Date Code Title Description
8364 No opposition during term of opposition