DE69833935D1 - Verfahren und system zur bestimmung und gebrauch von mehreren objektzuständen in einem computer-telefon integrierten system - Google Patents
Verfahren und system zur bestimmung und gebrauch von mehreren objektzuständen in einem computer-telefon integrierten systemInfo
- Publication number
- DE69833935D1 DE69833935D1 DE69833935T DE69833935T DE69833935D1 DE 69833935 D1 DE69833935 D1 DE 69833935D1 DE 69833935 T DE69833935 T DE 69833935T DE 69833935 T DE69833935 T DE 69833935T DE 69833935 D1 DE69833935 D1 DE 69833935D1
- Authority
- DE
- Germany
- Prior art keywords
- determining
- multiple object
- computer telephone
- object states
- telephone integrated
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/214—Monitoring or handling of messages using selective forwarding
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
- H04N7/148—Interfacing a video terminal to a particular transmission medium, e.g. ISDN
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/15—Conference systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/30—Determination of the location of a subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42102—Making use of the called party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
- H04M3/42323—PBX's with CTI arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5235—Dependent on call type or called number [DNIS]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0033—Notification or handling of incoming calls by a computer
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1305—Software aspects
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13091—CLI, identification of calling line
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13093—Personal computer, PC
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13097—Numbering, addressing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13103—Memory
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1325—Priority service
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US08/786,817 US5933492A (en) | 1997-01-21 | 1997-01-21 | Method and system for determining and using multiple object states in a computer telephony integration system |
US786817 | 1997-01-21 | ||
PCT/US1998/001158 WO1998034390A1 (en) | 1997-01-21 | 1998-01-20 | Method and system for determining and using multiple object states in a computer telephony integration system |
Publications (2)
Publication Number | Publication Date |
---|---|
DE69833935D1 true DE69833935D1 (de) | 2006-05-11 |
DE69833935T2 DE69833935T2 (de) | 2006-11-23 |
Family
ID=25139669
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE69833935T Expired - Lifetime DE69833935T2 (de) | 1997-01-21 | 1998-01-20 | Verfahren und system zur bestimmung und gebrauch von mehreren objektzuständen in einem computer-telefon integrierten system |
Country Status (6)
Country | Link |
---|---|
US (1) | US5933492A (de) |
EP (1) | EP0954922B1 (de) |
JP (1) | JP3547142B2 (de) |
AU (1) | AU6034698A (de) |
DE (1) | DE69833935T2 (de) |
WO (1) | WO1998034390A1 (de) |
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US5164983A (en) * | 1991-01-28 | 1992-11-17 | American Telephone & Telegraph Company | Telemarketing complex performance management system |
US5261096A (en) * | 1991-03-01 | 1993-11-09 | Bull Hn Information Systems Inc. | Interprocess message passing method in a distributed digital data system |
US5278977A (en) * | 1991-03-19 | 1994-01-11 | Bull Hn Information Systems Inc. | Intelligent node resident failure test and response in a multi-node system |
US5455903A (en) * | 1991-05-31 | 1995-10-03 | Edify Corp. | Object oriented customer information exchange system and method |
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US5444774A (en) * | 1992-06-26 | 1995-08-22 | At&T Corp. | Interactive queuing sytem for call centers |
US5280625A (en) * | 1992-06-26 | 1994-01-18 | Hughes Aircraft Company | Communication system and method for linking data terminals and their host computers through a satellite or other wide area network |
US5392400A (en) * | 1992-07-02 | 1995-02-21 | International Business Machines Corporation | Collaborative computing system using pseudo server process to allow input from different server processes individually and sequence number map for maintaining received data sequence |
CA2147601C (en) * | 1992-10-21 | 1998-08-25 | Norman J. Donaghue, Jr. | Integrated intelligent call blending |
US5528678A (en) * | 1993-12-27 | 1996-06-18 | At&T Corp. | Revertive calling automatic call distributor |
US5655015A (en) * | 1994-02-18 | 1997-08-05 | Aurora Systems, Inc. | Computer-telephone integration system |
US5530744A (en) * | 1994-09-20 | 1996-06-25 | At&T Corp. | Method and system for dynamic customized call routing |
US5500891A (en) * | 1994-09-30 | 1996-03-19 | Harrington; Noreen A. | Telecommunication system with multilink host computer call control interface system and method |
-
1997
- 1997-01-21 US US08/786,817 patent/US5933492A/en not_active Expired - Lifetime
-
1998
- 1998-01-20 AU AU60346/98A patent/AU6034698A/en not_active Abandoned
- 1998-01-20 JP JP53295098A patent/JP3547142B2/ja not_active Expired - Lifetime
- 1998-01-20 EP EP98903623A patent/EP0954922B1/de not_active Expired - Lifetime
- 1998-01-20 WO PCT/US1998/001158 patent/WO1998034390A1/en active IP Right Grant
- 1998-01-20 DE DE69833935T patent/DE69833935T2/de not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
EP0954922A1 (de) | 1999-11-10 |
JP3547142B2 (ja) | 2004-07-28 |
DE69833935T2 (de) | 2006-11-23 |
EP0954922A4 (de) | 2002-05-29 |
JP2000514986A (ja) | 2000-11-07 |
US5933492A (en) | 1999-08-03 |
AU6034698A (en) | 1998-08-25 |
EP0954922B1 (de) | 2006-03-22 |
WO1998034390A1 (en) | 1998-08-06 |
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