DE69633290D1 - Rückrufverfahren für eingehende anrufe - Google Patents

Rückrufverfahren für eingehende anrufe

Info

Publication number
DE69633290D1
DE69633290D1 DE69633290T DE69633290T DE69633290D1 DE 69633290 D1 DE69633290 D1 DE 69633290D1 DE 69633290 T DE69633290 T DE 69633290T DE 69633290 T DE69633290 T DE 69633290T DE 69633290 D1 DE69633290 D1 DE 69633290D1
Authority
DE
Germany
Prior art keywords
caller
incoming calls
recall procedure
call
hold
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE69633290T
Other languages
English (en)
Other versions
DE69633290T2 (de
Inventor
J Williams
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Virtual Hold Technology LLC
Original Assignee
Virtual Hold Technology LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Virtual Hold Technology LLC filed Critical Virtual Hold Technology LLC
Application granted granted Critical
Publication of DE69633290D1 publication Critical patent/DE69633290D1/de
Publication of DE69633290T2 publication Critical patent/DE69633290T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber
DE69633290T 1995-06-26 1996-06-26 Rückrufverfahren für eingehende anrufe Expired - Fee Related DE69633290T2 (de)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US494519 1995-06-26
US08/494,519 US5627884A (en) 1995-06-26 1995-06-26 Method for returning inbound calls
PCT/US1996/010894 WO1997001917A1 (en) 1995-06-26 1996-06-26 Method for returning inbound calls

Publications (2)

Publication Number Publication Date
DE69633290D1 true DE69633290D1 (de) 2004-10-07
DE69633290T2 DE69633290T2 (de) 2005-09-01

Family

ID=23964818

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69633290T Expired - Fee Related DE69633290T2 (de) 1995-06-26 1996-06-26 Rückrufverfahren für eingehende anrufe

Country Status (7)

Country Link
US (1) US5627884A (de)
EP (1) EP0840974B1 (de)
AT (1) ATE275312T1 (de)
AU (1) AU6395096A (de)
DE (1) DE69633290T2 (de)
ES (1) ES2229278T3 (de)
WO (1) WO1997001917A1 (de)

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Also Published As

Publication number Publication date
EP0840974A1 (de) 1998-05-13
ES2229278T3 (es) 2005-04-16
EP0840974B1 (de) 2004-09-01
ATE275312T1 (de) 2004-09-15
EP0840974A4 (de) 2001-01-31
DE69633290T2 (de) 2005-09-01
AU6395096A (en) 1997-01-30
WO1997001917A1 (en) 1997-01-16
US5627884A (en) 1997-05-06

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