CN1588877B - Electronic guarantee device and system and method for realizing guarantee data interaction - Google Patents
Electronic guarantee device and system and method for realizing guarantee data interaction Download PDFInfo
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- CN1588877B CN1588877B CN 200410077818 CN200410077818A CN1588877B CN 1588877 B CN1588877 B CN 1588877B CN 200410077818 CN200410077818 CN 200410077818 CN 200410077818 A CN200410077818 A CN 200410077818A CN 1588877 B CN1588877 B CN 1588877B
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Abstract
This invention discloses an electronic guarantee device and the system and a method for realizing guarantee data interaction. The device includes a storage medium, a controller and a connector connecting to the guarantee system for information interaction. The said system is composed of a user data acquisition unit, a user information database and a certification unit which is connected with the acquisition unit to make up of a network communicating with the electronic guarantee device by Internet or a special network to register user information conveniently and acquire information registered by the device and realize digitalized maintenance service.
Description
Technical field
The present invention relates to a kind of electronic installation, utilize this electronic installation to realize the system and method for product guarantee data interaction; Relate in particular to a kind of employing and have the device storage product user information of memory function; And realize user information collection through described quarantee data interaction system; And the method for the after-sales-service information that comprises product guarantee is provided, belong to the computer information technology field.
Background technology
Production producer can provide the guarantee card of a blank usually in order to follow the tracks of product quality, after service to be provided with the form of paper spare to the user when production marketing.The user if hope can obtain from now on the follow-up service of producer, then needs form according to the rules after buying product, fill in this guarantee card, and with the mode of described guarantee card through mailing, return the manufacturer to product.
After receiving the guarantee card that the user returns, the relevant department of producer need gather registration with the content of filling in the guarantee card, perhaps is entered in the computer and preserves.When the product to the user keeps in repair,, the service of corresponding guarantee, discount and free parts replacement is provided for the user through checking by the product guarantee data of maintenance product and registration.
Above-mentioned traditional method exists following deficiency:
1, user's hand filling guarantee card, the content of the manual typing of producer, registration guarantee card, the operating process of information is loaded down with trivial details.Join of guarantee card deposits more, and be inconvenient in the use.
2, during producer's typing guarantee card information, need carefully check,, then directly can have influence on the service that provides for the user, reduce user's degree of belief in case make mistakes.
3, the papery guarantee card does not have other available function except being used to fill in traditional effect such as user profile, exists lose, damage possible when posting returning.
4, when user's maintenance product, the speed of using the papery guarantee card information of carrying out to check is slow; Running into product is trans-regional, cross-region sale, and when perhaps keeping in repair through the agent, the collection of information, checking work are just complicated, loaded down with trivial details more.
Summary of the invention
First purpose of the present invention provides a kind of electronic quarantee device, can put down in writing subscriber data easily, and can gather the information that electronic quarantee device is put down in writing easily through technological means such as internet communications, a typing, the lifelong use.And guarantee card is lost Shi Buhui and is influenced producer and to the user corresponding service is provided.
Second purpose of the present invention provides a kind of system that realizes quarantee data interaction based on electronic quarantee device; No matter be the agent that the manufacturer of product also provides the product maintenance service; Can utilize this system to check user profile easily; Related service is provided exactly, realizes product maintenance service digitlization.
The 3rd purpose of the present invention provides a kind of method that realizes quarantee data interaction based on electronic quarantee device; No matter be the agent that the manufacturer of product also provides the product maintenance service; Can utilize this system to check user profile easily, related service is provided exactly; The product information that simultaneously, can also realize providing follow-up is sent, product information feedback and producer and user's information interaction.
The present invention solves the problems of the technologies described above through following technical scheme:
A kind of electronic quarantee device comprises storage medium, controller and is used for being connected to carry out the connector of information interaction with the quarantee data interaction system; Wherein, Controller is electrically connected with storage medium, connector respectively; Be used for receiving the information that the quarantee data interaction system sends through connector; And, perhaps control described connector described operating result is sent to the quarantee data interaction system according to of the operation of described information Control to storage medium; At least store the product identification information and the product data of gathering in the described storage medium by service side; Said quarantee data interaction system is made up of core subsystem, the Internet or private network;
Described storage medium comprises secure storage areas at least, and it is invisible and/or can not operate that this secure storage areas is set to the user; Described product identification information, product data are stored in this secure storage areas;
Further storage self-operating software and information is set also in the described secure storage areas, described self-operating software are used for when described electronic quarantee device is connected to the computer that is connected with the Internet or described electronic quarantee device start work, moving automatically; Wherein, described self-operating software is when described electronic quarantee device start work automatically during operation, and said quarantee data interaction system is connected through the Internet or the direct and said electronic quarantee device of private network alternately.
A kind of product guarantee data interaction system based on electronic quarantee device comprises the core subsystem at least, and this core subsystem is made up of data acquisition unit, User Information Database, authentication ' unit and after service unit; Data acquisition unit receives the product maintenance record information in the electronic quarantee device through the Internet or private network collection; Authentication ' unit the Internet or private network receive the product identification information and the user profile of electronic quarantee device, and it is carried out authentication; The guarantee unit, this guarantee unit is used to receive and respond the services request of product user, and carries out alternately through the Internet or private network and described electronic quarantee device.
A kind of product information service method based on electronic quarantee device, described electronic quarantee device and quarantee data interaction system establish a communications link; Quarantee data interaction system and described electronic quarantee device carry out alternately, to described electronic quarantee device discern, authentication; And the various information of gathering said electronic quarantee device, and the operation that described information is read, upgrades and/or deletes; Said quarantee data interaction system and described electronic quarantee device carry out alternately, and the step that described electronic quarantee device is discerned is:
The quarantee data interaction system receives the product identification information in this electronic quarantee device secure storage areas that is stored in that electronic quarantee device sends;
The quarantee data interaction system is to analyzing described product identification information according to predetermined coding rule; From product database, extract and the corresponding product information of this product identification information according to analysis result.
The present invention replaces electronic quarantee device through the card that reports for repairment with papery; Then can put down in writing subscriber data easily; And can gather a typing, the lifelong use easily to the information that electronic quarantee device is put down in writing through technological means such as internet communications; When electronic quarantee device was lost, because user's information is gathered, therefore, can not influence producer provided corresponding service to the user.
Product guarantee data interaction system based on above-mentioned electronic quarantee device provided by the present invention; Make product manufacturer or the agent of product maintenance service is provided; Can utilize this system to check user profile easily; Related service is provided exactly, realizes product maintenance service digitlization.Product user also can obtain the information and the product up-gradation information of new product in time, easily.
The present invention utilizes above-mentioned system and electronic quarantee device, and the manufacturer of product or product maintenance service agent can utilize this system to check user profile easily, and related service is provided exactly; The product information that simultaneously, can also realize providing follow-up is sent, product information feedback and producer and user's information interaction.
Description of drawings
Fig. 1 is the formation sketch map of the electronic quarantee device of one embodiment of the invention;
Fig. 2 is the formation sketch map of the electronic quarantee device of another embodiment of the present invention;
Fig. 3 is the formation sketch map of further embodiment of this invention electronic quarantee device;
Fig. 4 is the quarantee data interaction system configuration sketch map of one embodiment of the invention;
Fig. 5 is the quarantee data interaction system configuration sketch map of another embodiment of the present invention;
Fig. 6 is the quarantee data interaction system configuration sketch map of further embodiment of this invention;
Fig. 7 is the quarantee data interaction system configuration sketch map by Fig. 4-6 combination;
Fig. 8 is the present invention's quarantee data interaction system configuration sketch map again.
Embodiment
Below in conjunction with accompanying drawing and concrete embodiment the present invention is done further detailed description:
Embodiment 1
Referring to Fig. 1, a kind of electronic quarantee device 1 of the present invention is made up of storage medium 101, controller 102 and connector 103; Storage medium 101, controller 102 and connector 103 are connected successively, controller 102 through connector 103 and external equipment alternately, communicate by letter; The read-write operation of the connected storage medium 101 of controller 102 controls deposits or obtains the product guarantee data information in.This storage medium comprises a secure storage areas 104 at least, wherein stores product identification information 106, product data 107 and maintenance record 108.
Can or not revise in order to guarantee described product identification information 106, product data 108 and maintenance record 108 by deletion all of a sudden; This secure storage areas 104 is set to the state that the user is invisible and/or can not operate, and is similar to the invisible subregion of disk.
Embodiment 2
Referring to Fig. 2; In order to gather the guarantee data and the essential information of product user timely and accurately; In described electronic quarantee device 1, further be provided with self-operating software and information 109 is set; In order to the guiding user purchase product is registered, and accomplished collection, the work of treatment of product guarantee data.This self-operating software and information 109 is set is arranged on equally in the described secure storage areas 104, its purpose also are for by deletion all of a sudden or revise.When described electronic quarantee device 1 is connected to the computer that is connected with the Internet; When perhaps described electronic quarantee device 1 is started shooting work; Described automatic operating software will move automatically; Whether detect this electronic quarantee device 1 and registered, in other words conj.or perhaps: whether product user has sent to the guarantee data of himself information and product through this electronic quarantee device 1 manufacturer of product.If also registration or registration are not accomplished, then this automatic operating software will automatically restart accreditation process, carry out intactly registration operation once more by product user.
Embodiment 3
Referring to Fig. 3, can store more information in order to make described electronic quarantee device, the electronic data storage daily for product user needs, and described storage medium 101 also is provided with general memory area 105 outside secure storage areas 104.General memory area 105 can carry out that personal data are deposited for the user, the storage of file and exchange, has improved the practical value of this electronic quarantee device greatly.
What need further specify is:
Referring to Fig. 1-3, controller 102 is responsible for the transmission work of each intermodular data in the electronic quarantee device 1, is responsible for the work of treatment of all data simultaneously.Connector 103 is used for being responsible for electronic quarantee device 1 and extraneous communication work, cooperates different interface types, and that can improve this electronic quarantee device should scope.Interface described here can be general-purpose serial bus USB, wired communication interfaces such as 1394, also can be other wireless modules or interfaces such as bluetooth, infrared, GSM, GPRS, CDMA.Because the interface type that connector adopts is different; Described electronic quarantee device both can pass through USB, wired communication interfaces such as 1394 connect computer; Also can pass through bluetooth, wireless mode such as infrared connects computer, is connected through the internet to the quarantee data interaction system by computer again; Can also be directly be connected to described quarantee data interaction system through mobile communications networks such as GSM, GPRS, CDMA.
Embodiment 4
Referring to Fig. 4, quarantee data interaction system 2 is made up of core subsystem 201, the Internet or 209 of private network; Wherein, core subsystem 201 is made up of data acquisition unit 202, authentication ' unit 203 and guarantee unit 204.Data acquisition unit 202 is responsible for carrying out exchanges data through the Internet or dedicated network 209 and the computer 210 that is connected with this Internet or private network 209 with electronic quarantee device 1, gathers repair message and user profile from electronic quarantee device 1; Authentication ' unit 203 is responsible for the certification work to user and purchase product thereof in the present invention; The work of treatment of product guarantee data and user profile is responsible in guarantee unit 204, and the information after the processing will return to electronic quarantee device 1 and be stored in the User Information Database 205.Above-mentioned authentication ' unit 203, guarantee unit 204, data acquisition unit 202 and User Information Database 205 interconnect, and constitute network.And authentication ' unit 203 wherein, guarantee unit 204, data acquisition unit 202 can adopt server to constitute respectively.
Embodiment 5
Referring to Fig. 5, quarantee data interaction of the present invention system 2 can also adopt other a kind of mode to constitute: interconnected by described authentication ' unit 203, guarantee unit 204, data acquisition unit 202 and User Information Database 205, constitute core subsystem 201; This core subsystem 201 is connected communication through the Internet or dedicated network 209 with proxy terminal 211, and described electronic quarantee device 1 is connected on the proxy terminal 211.The terminal is used for directly with electronic quarantee device 1 and through the Internet or private network 209 and core subsystem communication among this agency.At least be provided with in the proxy terminal 211:
In described proxy terminal 211, also be provided with the after service module, this after service module receives and responds the services request of product user, and carries out alternately with described electronic quarantee device 1; This after service module is also further mutual with the intermediate data processing module in guarantee unit 204, the data acquisition unit 202 through the Internet or private network 209, and the product guarantee data that the guarantee unit pushes are uploaded or received in user's guarantee record.
Embodiment 6
Referring to Fig. 6, another one example of the present invention is that described quarantee data interaction system 2 is connected through the Internet or private network 209 direct and described electronic quarantee devices 1 alternately.Under this mode, electronic quarantee device 1 itself has the communication module that can be connected to quarantee data interaction system 2 through mobile communications network, for example GSM, GPRS, CDMA module etc.Be used for carrying out mutual software with quarantee data interaction system 2 each unit (data acquisition unit 202, authentication ' unit 203, after service unit 204) respectively and in described electronic quarantee device 1, be built-in with, accomplish corresponding task separately.These softwares can be set to automatic operation, that is to say: after described electronic quarantee device 1 start, these softwares start automatically, to make things convenient for the product user direct control.
Embodiment 7
Referring to Fig. 7, this is a quarantee data interaction system 2 that has above-mentioned three kinds of interactive modes concurrently, and this system can be through being connected communication like the described arbitrary mode of Fig. 4-6 with described electronic quarantee device 1.Concrete content repeats no more.Unique need to prove: in quarantee data interaction system 2 shown in Figure 7; The electronic quarantee device 1 that adopts direct connected mode to be connected with quarantee data interaction system 2 can also be connected with proxy terminal 211 through system shown in Figure 7, and not only is connected to the core subsystem 201 of quarantee data interaction system 2.Equally, the electronic quarantee device 1 that is connected to quarantee data interaction system 2 through computer 210 also can be connected to proxy terminal 211, replaces quarantee data interaction system 2 to carry out the quarantee data interaction service by proxy terminal 211.The benefit of doing like this is: product user can multimode, multipath ground obtains the product guarantee service.
Embodiment 8
Referring to Fig. 8; In order further new product information and upgrading product service to be provided for product user; Also further be provided with information propelling movement/receiving element 207 and product information service unit 208 in the described core subsystem; Product information service unit 208 is used for release product information, when described electronic quarantee device 1 is visited this product information service unit, the product information of its issue is downloaded.Information propelling movement/receiving element 207 is used for the retrieval of product up-gradation information or new product information is pushed to electronic quarantee device 1 through the Internet or private network 209, and product information system 206 is made up of information propelling movement/receiving element 207 and product information service unit 208.
Electronic quarantee device 1 stores the necessary information of guarantee; Most of electronic quarantee device 1 needs to connect personal computer 210 or proxy terminal 211 (proxy terminal 211 is computers that manufacturer or agent are used to provide after service) uses, and the electronic quarantee device 1 of part type can adopt wireless mode directly to connect the Internet or dedicated network 209 uses.
On proxy terminal 211, be provided with data acquisition module 213 and authentication module 212, authenticated identity when these two modules are used for manufacturer or agent and for the user after service are provided, gather product information and store maintenance record.Data acquisition module 213 also is responsible for the data sync work of electronic quarantee device and quarantee data interaction system 2.
Adopt the quarantee data interaction system of each above-mentioned forecast scheme configuration to realize that an instance of quarantee data interaction is following:
After product user is bought product; In will insert the Internet 209 of ining succession to electronic quarantee device 1 for the first time 210 last times of computer,, (electronic quarantee device 1 of part type need not to insert computer 210; Get final product and directly connect the Internet 209); In be built in the self-operating software in the electronic quarantee device 1 and information 109 be set and can load automatically, carry out; The guiding user fills in registration, registration form, and the product information of understanding after the completion with the user send to quarantee data interaction system 2, and this quarantee data interaction system can accomplish work such as the record, product guarantee updating data of authentication, the user profile of product.
If the user does not accomplish the registration process of product for the first time; When the user uses electronic quarantee device 1 next time; Above-mentioned self-operating software is through the registration status information of detection of stored in electronic quarantee device 1; Remind the user to continue to accomplish above-mentioned registration process, till equipment registration is accomplished.
When the product of product user breaks down when needing repairing; Need this electronic quarantee device 1 be provided to manufacturer or agent's maintenace point; The maintenance personal is (electronic quarantee device 1 of part type need not to insert proxy terminal 211 on the electronic quarantee device 1 access proxy terminal 211; Directly connecting the Internet or dedicated network 209 gets final product), carry out authentication through 212 couples of users of the authentication module on the proxy terminal 211 and product then, and collection is stored in the product guarantee data in the electronic quarantee device 1; Carry out verification through the Internet or dedicated network 209 with the data in the quarantee data interaction system 2, finally confirm the guarantee state of consumer products.
After maintenance is accomplished, quarantee data interaction system 2 with maintenance record with stores synchronized in the database 205 of electronic quarantee device 1 and quarantee data interaction system 2, thereby accomplish primary production guarantee process.
If there are product up-gradation or new product information in manufacturer; Can be pushed to the user that all buy product through product information system 206; Just can receive these information the user to the 210 last times of computer (electronic quarantee device of part type need not to insert computer 210, directly connects the Internet 209 and gets final product) that electronic quarantee device 1 inserts the Internet 209 of ining succession.
With an employing USB interface, the electronic quarantee device 1 that it comprises storage medium, control article and connector is the example explanation.
Storing product identification information 106, product guarantee data 107 and product maintenance record 108 in the secure storage areas 104, these data family for unauthorized usefulness can't be visited.In secure storage areas 104, also be built-in with self-operating software and the relevant information that is provided with 109; Their can for the first time load the 210 last times of computer that electronic quarantee device 1 inserts the Internet of ining succession, move the user automatically, and the guiding user accomplishes the whole process of Registering product, registered user's information.After the user registers completion; The registered sign of self-operating program in can the product guarantee data is set to " very "; Next time this electronic quarantee device 1 insert the Internet of ining succession go into computer the time, the self-operating program does not know and can restart the equipment registration interface through the detection to this registered symbol; If the user does not accomplish the registration of product; Registered sign in the product guarantee data 107 can not rewritten; When next time, this electronic quarantee device 1 inserted the computer 210 of the Internet of ining succession; The self-operating program can start the equipment registration interface, and the guiding user proceeds not have registration, the registering flow path of completion.
The user accomplishes equipment registration and has registered and just can enjoy the after service that manufacturer provides after the user profile.When user's product breaks down when needing repairing; Need corresponding electronic quarantee device 1 be provided to maintenace point; The maintenance personal inserts this electronic quarantee device 1 on the proxy terminal 211 of in succession the Internet or dedicated network 209; Read the relevant information in the electronic quarantee device 1 through data acquisition module 213, carry out the guarantee state of identity and product through 212 couples of users of authentication module, product and verify, the checking through after begin consumer products is keeped in repair.
After maintenance was accomplished, the data acquisition module 213 on the proxy terminal 211 can upgrade the maintenance record 108 in the electronic quarantee device 1, and this maintenance record 108 also can be synchronized in the database 205 of quarantee data interaction system 2.
In addition, whether electronic quarantee device 1 all can send up-to-date product information through self-operating program checkout product information system when inserting computer 210 at every turn, can receive and play to the user if having.
A kind of electronic quarantee device 1 can adopt the GPRS radio network interface as its link, and this electronic quarantee device comprises storage medium 101, controller 102 and connector 103 3 parts.
Storing product identification information 106, product guarantee data 107 and product maintenance record 108 in the secure storage areas 104, these data family for unauthorized usefulness can't be visited.In secure storage areas 104, also be built-in with self-operating software and the relevant information that is provided with 109; They can start and pass through automatic loading, the operation that GPRS inserts the Internet for the first time at electronic quarantee device 1, and the guiding user accomplishes the whole process of Registering product, registered user's information.After the user registers completion; The registered sign of self-operating program in can product guarantee data 107 is set to " very "; Next time, this electronic quarantee device 1 started and when inserting the Internet through GPRS, or the self-operating program can not restarted the equipment registration interface when under starting state, inserting the Internet through GPRS; If the user does not accomplish the registration of product; Registered sign in the product guarantee data 107 can not rewritten; Next time this electronic quarantee device 1 start and when inserting the Internet through GPRS when inserting the Internet or under starting state through GPRS the self-operating program can start the equipment registration interface, the guiding user proceeds not have registration, the registering flow path of completion.The user also can trigger equipment registration, registering flow path through electronic quarantee device 1 specific interface, initiatively accomplishes the registration of product and the registration of user profile.
The user accomplishes equipment registration and has registered and just can enjoy the after service that manufacturer provides after the user profile.When breaking down, user's product need corresponding electronic quarantee device 1 be provided to maintenace point when needing repairing; The maintenance personal inserts this electronic quarantee device 1 on the proxy terminal 211 of in succession the Internet or dedicated network through PC; Read the relevant information in the electronic quarantee device 1 through data acquisition module 213; Carry out the guarantee state of identity and product through 212 couples of users of authentication module, product and verify, the checking through after begin consumer products is keeped in repair.
After maintenance was accomplished, the data acquisition module on the proxy terminal 211 can upgrade the maintenance record 108 in the electronic quarantee device 1, and this maintenance record 108 also can be synchronized in the database of quarantee data interaction system 2.
In addition; This electronic quarantee device 1 starts and all can whether send up-to-date product information through self-operating program checkout product information system when inserting the Internet through GPRS when inserting the Internet through GPRS or under starting state, can receive and play to the user if having.
Embodiment 9
Utilize above-mentioned electronic quarantee device and quarantee data interaction system, can realize data interaction service, in user's use, maintenance product, the user is comprehensively seeked advice from support product user.Concrete implementation method is:
Electronic quarantee device and quarantee data interaction system are established a communications link;
Then, quarantee data interaction system and described electronic quarantee device carry out alternately, to described electronic quarantee device discern, authentication; And the various information of gathering said electronic quarantee device, and the operation that described information is read, upgrades and/or deletes.
Between electronic quarantee device described in the embodiment 9 and quarantee data interaction system, establish a communications link, can be divided into multiple situation:
1, after electronic quarantee device connects computer, after the resident software that moves in the computer detects described connection, through the described quarantee data interaction of internet access system; The quarantee data interaction system sends the order of the said electronic quarantee device of visit to described computer resident software; The computer resident software is visited said electronic quarantee device, and the result of said visit is returned to the quarantee data interaction system according to the order that the quarantee data interaction system sends; After access result is received by the quarantee data interaction system, set up and carry out mutual communication process through this computer resident software and electronic quarantee device.
2, after electronic quarantee device connected computer, the user adopted manual mode through the described quarantee data interaction of internet access system; The quarantee data interaction system sends the client interactive software to described computer, and starts this running software; This client interactive software is visited said electronic quarantee device, and the result of said visit is sent to the quarantee data interaction system; After access result is received by the quarantee data interaction system, set up and carry out mutual communication process through this client interactive software and electronic quarantee device.
3, computer detects its standard interface state automatically; When electronic quarantee device is connected with computer through described standard interface, himself is invented CD-ROM drive; When COMPUTER DETECTION when inventing the electronic quarantee device of CD-ROM drive, then call in and move the self-operating software that is stored in the said electronic quarantee device secure storage areas automatically; Described self-operating software according to corresponding configuration file through the described quarantee data interaction of internet access system; The quarantee data interaction system sets up and carries out mutual communication process through self-operating software and electronic quarantee device.
Embodiment 10
No matter how above-mentioned electronic quarantee device is connected with computer, and this electronic quarantee device all belongs to a kind of needs dependence main equipment and obtains or send the equipment of information.Therefore, computer needs constantly whether it is connected with computer and detects, when COMPUTER DETECTION is broken off with being connected of this computer to said electronic quarantee device, to described quarantee data interaction system transmission electronic quarantee device connection disconnection information; After the connection disconnection information of this computer transmission is received by the quarantee data interaction system, will carry out mutual communication process hang-up or end with said electronic quarantee device.
The reason of above-mentioned hang-up communication process is: COMPUTER DETECTION is broken off to described electronic installation, may not be real disconnection, is sometimes to cause because of the temporary derangement of connection line breaking off.Therefore, when described electronic quarantee device was connected to computer once more effectively, this communication process should be resumed.Also can keep watch on the hang-up of this process; If the overlong time that this process is hung up for example surpasses 5 minutes, think that then the user has broken off connection up hill and dale; From safety and the consideration of saving server resource, should the process that this communication connects thoroughly be broken off.
Embodiment 11
Have processing capacity for itself, independently can set up the electronic quarantee device of the main equipment of communication, it with the step that the quarantee data interaction system establishes a communications link is:
In electronic quarantee device when start,, operation is stored in the guarantee access software of its secure storage areas automatically, sends the request of setting up communication through cordless communication network to described quarantee data interaction system; The quarantee data interaction system send to set up the request of communication, receive this request after, send to this electronic quarantee device through cordless communication network and to respond its information requested; The quarantee data interaction system sets up and carries out mutual communication process through cordless communication network and electronic quarantee device.The process that this communication connects is initiated through electronic quarantee device one side.
Embodiment 12
Also have a kind of mode to be: the quarantee data interaction system sends the request of setting up communication through cordless communication network to described electronic quarantee device; After said electronic quarantee device receives this request, start and to be stored in the guarantee access software of its secure storage areas, and will respond described information requested and send to the quarantee data interaction system through cordless communication network; The quarantee data interaction system sets up and carries out mutual communication process through cordless communication network and electronic quarantee device.
The dual mode that is embodiment 10 or embodiment 11 all is to be active devices with the electronic quarantee device, and has independently that communication capacity is the basis; Therefore, when described quarantee data interaction system receives the Stop message interactive request that electronic quarantee device sends through cordless communication network or in official hour, does not receive link information; The quarantee data interaction system will carry out mutual communication process hang-up with said electronic quarantee device or finish.
Process in the present embodiment is hung up to hang up with the process of embodiment 10,11 and is slightly had any different, mainly be because: when described electronic quarantee device does not have the ability that initiatively establishes a communications link, itself and the condition that is broken as hang-up being connected of computer; And when described electronic quarantee device has the active communication ability; Temporary transient instability or interruption cause the reason of hanging up because this electronic quarantee device is connected with radio communication between the quarantee data interaction system often; When in a single day this electronic quarantee device is connected with described quarantee data interaction system restoration again, the hang-up of this moment should recover.But,, can think also that then the communication between quarantee data interaction system and the electronic quarantee device is broken off if described electronic quarantee device does not communicate alternately with described quarantee data interaction system for a long time.Therefore, from the consideration that safety, saving server resource and radio communication channel are saved, should the process that this communication connects thoroughly be broken off.
Embodiment 13
For real product user is carried out effective service, the present invention also provides the method that described electronic quarantee device is discerned, and its concrete process is following:
The quarantee data interaction system receives that electronic quarantee device sends when being stored in the product identification information in this electronic quarantee device secure storage areas, according to predetermined coding rule described product identification information is analyzed; From product database, extract and the corresponding product information of this product identification information according to analysis result again.
The information of gathering product user is effective connection client of production manufacturer and the necessary basis that service is provided for it; Therefore; Need to gather effectively the user profile of being noted down in the electronic quarantee device that establishes a communications link with the quarantee data interaction system, concrete method has following several kinds:
Embodiment 14
Whether the resident software that is connected with the computer run of electronic quarantee device detects the client enrollment information of putting down in writing in this electronic quarantee device and exists when said electronic quarantee device is connected to computer; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the product guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
Embodiment 15
Whether the client interactive software that is connected with the computer run of electronic quarantee device detects the client enrollment information of putting down in writing in this electronic quarantee device and exists when said electronic quarantee device is connected to computer; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
Embodiment 16
Whether the self-operating software that is connected with the computer run of electronic quarantee device detects the client enrollment information of putting down in writing in this electronic quarantee device and exists when said electronic quarantee device is connected to computer; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the product guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
Embodiment 17
Whether the electronic quarantee device operation is stored in the guarantee access software of its secure storage areas, detect the client enrollment information of putting down in writing in this electronic quarantee device and exist; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the product guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
What should explain at last is: above embodiment only in order to the explanation the present invention and and unrestricted technical scheme described in the invention; Therefore, although this specification has carried out detailed explanation to the present invention with reference to each above-mentioned embodiment,, those of ordinary skill in the art should be appreciated that still and can make amendment or be equal to replacement the present invention; And all do not break away from the technical scheme and the improvement thereof of the spirit and scope of the present invention, and it all should be encompassed in the middle of the claim scope of the present invention.
Claims (35)
1. electronic quarantee device is characterized in that: comprise storage medium, controller and be used for being connected to carry out the connector of information interaction with the quarantee data interaction system; Wherein, Controller is electrically connected with storage medium, connector respectively; Be used for receiving the information that the quarantee data interaction system sends through connector; And, perhaps control described connector described operating result is sent to the quarantee data interaction system according to of the operation of described information Control to storage medium; At least store the product identification information and the product data of gathering in the described storage medium by service side; Said quarantee data interaction system is made up of core subsystem, the Internet or private network;
Described storage medium comprises secure storage areas at least, and it is invisible and/or can not operate that this secure storage areas is set to the user; Described product identification information, product data are stored in this secure storage areas;
Further storage self-operating software and information is set also in the described secure storage areas, described self-operating software are used for when described electronic quarantee device is connected to the computer that is connected with the Internet or described electronic quarantee device start work, moving automatically; Wherein, described self-operating software is when described electronic quarantee device start work automatically during operation, and said quarantee data interaction system is connected through the Internet or the direct and said electronic quarantee device of private network alternately.
2. electronic quarantee device according to claim 1 is characterized in that: also further store product maintenance record information in the described secure storage areas.
3. electronic quarantee device according to claim 1 and 2 is characterized in that: described storage medium also further comprises general memory area, is used for storage of product user or service side and/or interaction data.
4. electronic quarantee device according to claim 1; It is characterized in that: the device of described connector for adopting the wire communication mode to be connected with described quarantee data interaction system; Correspondingly; Described electronic quarantee device establishes a communications link according to described wire communication mode and computer, is connected through the internet to said quarantee data interaction system by said computer again.
5. electronic quarantee device according to claim 4; It is characterized in that: described connector is USB or 1394 connectors; Described electronic quarantee device establishes a communications link according to USB or 1394 agreements and computer, is connected through the internet to said quarantee data interaction system by said computer again.
6. electronic quarantee device according to claim 1 is characterized in that: the device of described connector for adopting the described quarantee data interaction of communication system to connect specifically comprises wireless transmitter module and wireless receiving module; Correspondingly, described electronic quarantee device establishes a communications link according to described communication and quarantee data interaction system.
7. electronic quarantee device according to claim 6; It is characterized in that: described wireless transmitter module and wireless receiving module are integrated in the GSM/GPRS/CDMA module, and described electronic quarantee device connects the quarantee data interaction system by described GSM/GPRS/CDMA module through mobile communications network.
8. system that realizes quarantee data interaction based on the said arbitrary electronic quarantee device of claim 1-3; It is characterized in that: comprise the core subsystem at least, this core subsystem is made up of data acquisition unit, User Information Database, authentication ' unit and guarantee unit;
Described data acquisition unit receives the product maintenance record information in the electronic quarantee device through the Internet or private network collection;
Described authentication ' unit receives product identification information and user profile in the electronic quarantee device through the Internet or private network, and it is carried out authentication;
Described guarantee unit, this guarantee unit is used to receive and respond the services request of product user, and carries out alternately through the Internet or private network and described electronic quarantee device.
9. the system that realizes quarantee data interaction based on electronic quarantee device according to claim 8; It is characterized in that: further be provided with one or more proxy terminal in this system, described proxy terminal carries out alternately through the Internet or private network and core subsystem; Described proxy terminal comprises at least:
Data acquisition module, described data acquisition module sends the maintenance of the product in described electronic quarantee device record information to described data acquisition unit; Correspondingly; Be provided with the intermediate data processing module in the described data acquisition unit, be used for data acquisition module alternately, receive product maintenance record information from proxy terminal; And described product is keeped in repair record information integrate, be recorded among the product maintenance record information database;
Authentication module, described authentication module sends to the product identification information in the electronic quarantee device authentication ' unit or directly this identifying information is carried out authentication; Correspondingly, further be provided with the proxy authentication module that is used for proxy terminal is carried out authentication in the described authentication ' unit;
The after service module, described after service module receives and responds the services request of product user, and carries out alternately with described electronic quarantee device; The intermediate data processing module that this after service module is also further passed through in the Internet or private network and guarantee unit, the data acquisition unit is mutual, and the product guarantee data that the guarantee unit pushes are uploaded or received in user's maintenance record.
10. the system based on electronic quarantee device realization quarantee data interaction according to claim 9 is characterized in that: be respectively equipped with data simultaneous module in described authentication ' unit and the authentication module, be used for authentication information is carried out synchronously.
11. the system that realizes quarantee data interaction based on electronic quarantee device according to claim 9; It is characterized in that: described electronic quarantee device is connected to described the Internet or private network through connected computer or proxy terminal, and is further mutual with described core subsystem again.
12. according to claim 8ly realize it is characterized in that the system of quarantee data interaction based on electronic quarantee device: the wireless communication module that described electronic quarantee device is provided with through himself is connected to described quarantee data interaction system through mobile communications network.
13. the system that realizes quarantee data interaction based on electronic quarantee device according to claim 8; It is characterized in that: also further be provided with the product information service unit in the described core subsystem; Be used for release product information; When described electronic quarantee device is visited this product information service unit, the product information of its issue is downloaded.
14. the system that realizes quarantee data interaction based on electronic quarantee device according to claim 9; It is characterized in that: also further be provided with information propelling movement/receiving element in the described core subsystem; Be used for regularly perhaps directionally new product information and product up-gradation information on services being sent to computer or the proxy terminal that is connected with electronic quarantee device through described the Internet or private network, perhaps send to the electronic quarantee device that adopts direct mode to connect through mobile communications network.
15. system that realizes quarantee data interaction based on the said arbitrary electronic quarantee device of claim 4-7; It is characterized in that: comprise the core subsystem at least, this core subsystem is made up of data acquisition unit, User Information Database, authentication ' unit and guarantee unit;
Described data acquisition unit receives the product maintenance record information in the electronic quarantee device through the Internet or private network collection;
Described authentication ' unit receives product identification information and user profile in the electronic quarantee device through the Internet or private network, and it is carried out authentication;
Described guarantee unit, this guarantee unit is used to receive and respond the services request of product user, and carries out alternately through the Internet or private network and described electronic quarantee device.
16. the system that realizes quarantee data interaction based on electronic quarantee device according to claim 15; It is characterized in that: further be provided with one or more proxy terminal in this system, described proxy terminal carries out alternately through the Internet or private network and core subsystem; Described proxy terminal comprises at least:
Data acquisition module, described data acquisition module sends the maintenance of the product in described electronic quarantee device record information to described data acquisition unit; Correspondingly; Be provided with the intermediate data processing module in the described data acquisition unit, be used for data acquisition module alternately, receive product maintenance record information from proxy terminal; And described user's mantenance data integrated, be recorded among the product maintenance record information database;
Authentication module, described authentication module sends to the product identification information in the electronic quarantee device authentication ' unit or directly this identifying information is carried out authentication; Correspondingly, further be provided with the proxy authentication module that is used for proxy terminal is carried out authentication in the described authentication ' unit;
The after service module, described after service module receives and responds the services request of product user, and carries out alternately with described electronic quarantee device; The intermediate data processing module that this after service module is also further passed through in the Internet or private network and guarantee unit, the data acquisition unit is mutual, and the product guarantee data that the guarantee unit pushes are uploaded or received in user's guarantee record.
17. the system based on electronic quarantee device realization quarantee data interaction according to claim 16 is characterized in that: be respectively equipped with data simultaneous module in described authentication ' unit and the authentication module, be used for authentication information is carried out synchronously.
18. according to claim 15 or the 16 described systems that realize quarantee data interaction based on electronic quarantee device; It is characterized in that: also further be provided with the product information service unit in the described core subsystem; Be used for release product information; When described electronic quarantee device is visited this product information service unit, the product information of its issue is downloaded.
19. the method based on claim 1,2 or 3 said electronic quarantee devices realization quarantee data interactions is characterized in that:
Electronic quarantee device and quarantee data interaction system establish a communications link;
Quarantee data interaction system and described electronic quarantee device carry out alternately, to described electronic quarantee device discern, authentication; And the various information of gathering said electronic quarantee device, and the operation that described information is read, upgrades and/or deletes;
Said quarantee data interaction system and described electronic quarantee device carry out alternately, and the step that described electronic quarantee device is discerned is:
The quarantee data interaction system receives the product identification information in this electronic quarantee device secure storage areas that is stored in that electronic quarantee device sends;
The quarantee data interaction system is to analyzing described product identification information according to predetermined coding rule; From product database, extract and the corresponding product information of this product identification information according to analysis result.
20. the method according to the said realization quarantee data interaction of claim 19 is characterized in that: the step that electronic quarantee device and quarantee data interaction system establish a communications link is:
After electronic quarantee device connects computer, after the resident software that moves in the computer detects described connection, through the described quarantee data interaction of internet access system;
The quarantee data interaction system sends the order of the said electronic quarantee device of visit to described computer resident software;
The computer resident software is visited said electronic quarantee device, and the result of said visit is returned to the quarantee data interaction system according to the order that the quarantee data interaction system sends;
After access result is received by the quarantee data interaction system, set up and carry out mutual communication process through this computer resident software and electronic quarantee device.
21. the method according to the said realization quarantee data interaction of claim 19 is characterized in that: the step that electronic quarantee device and quarantee data interaction system establish a communications link is:
After electronic quarantee device connected computer, the user adopted manual mode through the described quarantee data interaction of internet access system;
The quarantee data interaction system sends the client interactive software to described computer, and starts this running software;
This client interactive software is visited said electronic quarantee device, and the result of said visit is sent to the quarantee data interaction system;
After access result is received by the quarantee data interaction system, set up and carry out mutual communication process through this client interactive software and electronic quarantee device.
22. the method according to the said realization quarantee data interaction of claim 19 is characterized in that: the step that electronic quarantee device and quarantee data interaction system establish a communications link is:
Computer detects its standard interface state automatically; When electronic quarantee device is connected with computer through described standard interface, himself is invented CD-ROM drive;
When COMPUTER DETECTION when inventing the electronic quarantee device of CD-ROM drive, then call in and move the self-operating software that is stored in the said electronic quarantee device secure storage areas automatically;
Described self-operating software according to corresponding configuration file through the described quarantee data interaction of internet access system;
The quarantee data interaction system sets up and carries out mutual communication process through self-operating software and electronic quarantee device.
23. the method according to the said realization quarantee data interaction of claim 20 is characterized in that: said electronic quarantee device and quarantee data interaction system establish a communications link and also further comprise:
When COMPUTER DETECTION was broken off to being connected of said electronic quarantee device and this computer, send electronic quarantee device connection disconnection information to described quarantee data interaction system;
After the connection disconnection information of this computer transmission is received by the quarantee data interaction system, will carry out mutual communication process hang-up or end with said electronic quarantee device.
24. the method according to the said realization quarantee data interaction of claim 19 is characterized in that: the step that electronic quarantee device and quarantee data interaction system establish a communications link is:
In electronic quarantee device when start,, operation is stored in the self-operating software of its secure storage areas automatically, sends the request of setting up communication through cordless communication network to described quarantee data interaction system;
The quarantee data interaction system send to set up the request of communication, receive this request after, send to this electronic quarantee device through cordless communication network and to respond its information requested;
The quarantee data interaction system sets up and carries out mutual communication process through cordless communication network and electronic quarantee device.
25. the method according to the said realization quarantee data interaction of claim 19 is characterized in that: the step that electronic quarantee device and quarantee data interaction system establish a communications link is:
The quarantee data interaction system sends the request of setting up communication through cordless communication network to described electronic quarantee device;
After said electronic quarantee device receives this request, start and to be stored in the self-operating software of its secure storage areas, and will respond described information requested and send to the quarantee data interaction system through cordless communication network;
The quarantee data interaction system sets up and carries out mutual communication process through cordless communication network and electronic quarantee device.
26. the method according to claim 24 or 25 said realization quarantee data interactions is characterized in that: said electronic quarantee device and quarantee data interaction system establish a communications link and also further comprise:
When described quarantee data interaction system receives the Stop message interactive request that electronic quarantee device sends through cordless communication network or in official hour, does not receive link information;
The quarantee data interaction system will carry out mutual communication process hang-up with said electronic quarantee device or finish.
27. the method according to the said realization quarantee data interaction of claim 20 is characterized in that: the step of the said electronic quarantee device information of said quarantee data interaction system acquisition is:
Whether the resident software that is connected with the computer run of electronic quarantee device detects the client enrollment information of putting down in writing in this electronic quarantee device and exists when said electronic quarantee device is connected to computer; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
28. the method according to the said realization quarantee data interaction of claim 23 is characterized in that: the step of the said electronic quarantee device information of said quarantee data interaction system acquisition is:
Whether the resident software that is connected with the computer run of electronic quarantee device detects the client enrollment information of putting down in writing in this electronic quarantee device and exists when said electronic quarantee device is connected to computer; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
29. the method according to the said realization quarantee data interaction of claim 21 is characterized in that: the step of the said electronic quarantee device information of said quarantee data interaction system acquisition is:
Whether the client interactive software that is connected with the computer run of electronic quarantee device detects the client enrollment information of putting down in writing in this electronic quarantee device and exists when said electronic quarantee device is connected to computer; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the product guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
30. the method according to the said realization quarantee data interaction of claim 21 is characterized in that: said electronic quarantee device and quarantee data interaction system establish a communications link and also further comprise:
When COMPUTER DETECTION was broken off to being connected of said electronic quarantee device and this computer, send electronic quarantee device connection disconnection information to described quarantee data interaction system;
After the connection disconnection information of this computer transmission is received by the quarantee data interaction system, will carry out mutual communication process hang-up or end with said electronic quarantee device.
31. the method according to the said realization quarantee data interaction of claim 30 is characterized in that: the step of the said electronic quarantee device information of said quarantee data interaction system acquisition is:
Whether the client interactive software that is connected with the computer run of electronic quarantee device detects the client enrollment information of putting down in writing in this electronic quarantee device and exists when said electronic quarantee device is connected to computer; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the product guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
32. the method according to the said realization quarantee data interaction of claim 22 is characterized in that: the step of the said electronic quarantee device information of said quarantee data interaction system acquisition is:
Whether the self-operating software that is connected with the computer run of electronic quarantee device detects the client enrollment information of putting down in writing in this electronic quarantee device and exists when said electronic quarantee device is connected to computer; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the product guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
33. the method according to the said realization quarantee data interaction of claim 22 is characterized in that: said electronic quarantee device and quarantee data interaction system establish a communications link and also further comprise:
When COMPUTER DETECTION was broken off to being connected of said electronic quarantee device and this computer, send electronic quarantee device connection disconnection information to described quarantee data interaction system;
After the connection disconnection information of this computer transmission is received by the quarantee data interaction system, will carry out mutual communication process hang-up or end with said electronic quarantee device.
34. the method according to the said realization quarantee data interaction of claim 33 is characterized in that: the step of the said electronic quarantee device information of said quarantee data interaction system acquisition is:
Whether the self-operating software that is connected with the computer run of electronic quarantee device detects the client enrollment information of putting down in writing in this electronic quarantee device and exists when said electronic quarantee device is connected to computer; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the product guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
35. the method according to claim 24 or 25 said realization quarantee data interactions is characterized in that: the step of the said electronic quarantee device information of said quarantee data interaction system acquisition is:
Whether the electronic quarantee device operation is stored in the self-operating software of its secure storage areas, detect the client enrollment information of putting down in writing in this electronic quarantee device and exist; If exist, then read product identification information, client enrollment information and/or the authentication information stored in the electronic quarantee device; Communicate with described quarantee data interaction system, accept the product guarantee data, services; Otherwise, generating and demonstration client enrollment information interface, prompting user input also transmits log-on message; After user's input and having transmitted log-on message, client enrollment information is recorded in the secure storage areas of electronic quarantee device.
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| CN 200410077818 CN1588877B (en) | 2004-09-15 | 2004-09-15 | Electronic guarantee device and system and method for realizing guarantee data interaction |
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| CN102592196B (en) * | 2011-12-29 | 2015-09-30 | 深圳市酷开网络科技有限公司 | Electronic insurance policy management method and system |
| CN105929697A (en) * | 2016-04-19 | 2016-09-07 | 珠海格力电器股份有限公司 | Maintenance method of smart home, device and terminal |
| CN108498009A (en) * | 2017-02-27 | 2018-09-07 | 康塔有限公司 | Household electrical appliance |
| CN107566469B (en) * | 2017-08-24 | 2020-06-05 | 平安科技（深圳）有限公司 | User information uploading method and device and computer readable storage medium |
| CN110996314B (en) * | 2019-12-03 | 2023-07-14 | Oppo（重庆）智能科技有限公司 | Information processing method, information processing device, electronic equipment and computer readable medium |
| CN111553496A (en) * | 2020-04-29 | 2020-08-18 | 武汉智鼎云网络科技有限公司 | Electronic warranty list management system based on alliance block chain |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20010021921A1 (en) * | 2000-03-10 | 2001-09-13 | Masayuki Kan | Customer service method and system |
| US20040046033A1 (en) * | 2002-08-29 | 2004-03-11 | Kolodziej Ryan Henry | Electronic warranty system and method |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20010021921A1 (en) * | 2000-03-10 | 2001-09-13 | Masayuki Kan | Customer service method and system |
| US20040046033A1 (en) * | 2002-08-29 | 2004-03-11 | Kolodziej Ryan Henry | Electronic warranty system and method |
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